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Company Description We believe in the power of ingenuity to build a positive human future. Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Job Description Are you a collaborative problem-solver who loves creating insights that help organizations improve their agility in a rapidly changing world? Our Major Programme Services (MPS) team is looking for exceptional Project Manager & PMO Specialists. As part of PA's Delivery stream, PA's Centre of Excellence for all project, programme, and portfolio capability, MPS works across Defence, major projects & infrastructure, transport, energy and utilities and the public sector in client-facing roles on long-term assignments. Having experienced repeated successes in delivering value and excellence for our clients, most of whom are within daily commuting range from home, we are in high demand and are now expanding further across the UK. As a Project Manager/PMO specialist, you will play a pivotal role in guiding and executing complex projects and programmes, using your expertise in planning & scheduling, risk, benefits, managing budgets etc. You use your analytical skills to create insightful reports to guide decision making and create extra value for our clients. Your strengths in engaging with people, gathering information and making sense of complicated situations will be key. A strong PMO can be a force multiplier by tailoring the key P3M processes to suit a specific task, and you will do this to help deliver more successful outcomes. This role offers an exciting opportunity to work in a collaborative and innovative environment, shaping projects and programmes that drive meaningful impact. Location Hybrid working - our approach is to be on client site 2 days per week and remote 3 days per week. You will have opportunity to: Collaborate with cross-functional project teams to ensure the successful delivery of projects from initiation to closure. Develop and execute project plans, defining scope, goals, deliverables, resources, and timelines, while ensuring alignment with client objectives. Apply a variety of project management methodologies (Agile, Waterfall etc.) as appropriate to different project contexts, tailoring your approach to meet client needs. Identify and manage project risks, issues, and dependencies, implementing mitigation strategies to ensure project success. Foster strong long-term client relationships by maintaining regular communication, managing expectations, and providing transparent project status updates. Monitor project budgets and resource allocation, ensuring efficient utilisation of resources while adhering to financial targets. Implement effective change management strategies to facilitate smooth project transitions and adoption of new solutions within client organisations. Undertake stakeholder engagement activities, facilitating collaboration and communication among all project participants. Provide mentorship and guidance to junior team members, fostering their professional growth and development. Qualifications About You Sole British nationality is a must, as this role will involve working with secure clients. Ideally you will possess a track record of working with secure clients. At least 2 years' experience in project management consulting/PMO or related roles. Experience in applying various project management methodologies and tools, adapting them to diverse project contexts. Proven ability to work with cross-functional teams, motivating team members to achieve project goals. Bachelor's degree in a relevant field; advanced degree or certification in Project Management (PMP, PRINCE2, Agile, etc.) is highly desirable. Exceptional communication skills, both written and verbal, with the ability to present complex information to clients and stakeholders in a clear and concise manner. Analytical mindset with the ability to identify and solve problems, make informed decisions, and manage project risks effectively. Strong interpersonal skills, enabling successful collaboration with clients, team members, and stakeholders at all levels. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Additional Information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. Find out more about Life at PA here. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com #J-18808-Ljbffr

JumpCloud Remote - London, England; Birmingham, England; Manchester, England Posted 2026-10-29 This listing's locations Remote - London, England; Birmingham, England; Manchester, England Employment Full time Workplace Remote Department: Customer Success JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. As Manager, Sales Engineering, you will lead, coach, and scale a distributed team of Sales Engineers across multiple countries to drive technical wins and accelerate JumpCloud’s international revenue growth. You will bridge people leadership, commercial strategy, and technical judgment to solve complex identity, access, and unified device management challenges for modern IT environments. By establishing rigorous business and technical discovery, value-based demonstrations, and focused Proofs of Value (POVs), you ensure predictable deal progression and eliminate technical friction throughout the sales cycle. Additionally, you will optimize SE resource allocation across qualified opportunities and partner with Professional Services and Customer Success to ensure seamless implementation handoffs and long‑term customer retention. • Purpose: Lead JumpCloud's front-line technical engagement, empowering global IT and security leaders to modernize identity and device infrastructure in an AI-driven era., • Growth: Expand your leadership footprint across multi-country technical operations, defining presales methodologies, coaching frameworks, and cross‑functional strategies across Sales and Post‑Sales organizations., • Motivators: High‑autonomy leadership role at a hyper‑growth open directory platform, shaping team culture, driving strategic enterprise deals, and influencing product evolution. Measurable outcomes for the first 6-12 months: • Team Development & Quota Ramp: Onboard, coach, and develop a distributed multi‑country SE team through structured call reviews and individualized development plans (IDPs), achieving 100% team ramp and quota attainment within the first 6 months., • Technical Win Rate Improvement: Increase regional technical win rates by standardizing outcome‑focused discovery, value‑based demonstrations, and deal qualification criteria., • Proof of Value (POV) Efficiency: Shorten average POV completion through agreed mutual technical success criteria and proactive blocker resolution., • Multi‑Country Resource Optimization: Design and roll out an SE resource allocation model across international territories, balancing technical complexity, language/regional requirements, and deal tiering to maximize capacity., • Cross‑Functional Alignment & Asset Reusability: Partner with Professional Services, Customer Success, and Product to achieve seamless handoffs, and introduce reusable demo assets and AI‑assisted win/loss analysis to continuously elevate team effectiveness, • Establish a recurring coaching cadence with weekly 1‑on‑1s, Gong call reviews, and demo simulations focused on business discovery and technical outcome articulation., • Partner with Sales leadership to review pipeline health, assess technical risks early in the sales cycle, and ensure commercial alignment before technical progression., • Develop a standardized POV execution framework featuring pre‑agreed evaluation scopes, customer milestones, and formal technical sign‑offs., • Implement a dynamic SE assignment and scheduling workflow that accounts for time zones, regional nuances, and specialized product capabilities., • Directly participate in high‑value deal reviews, technical escalations, and executive customer discussions to secure strategic technical wins., • Formalize seamless handoff documentation and technical validation reviews with Professional Services and Customer Success to guarantee smooth post‑sales implementations., • Analyze team performance metrics and win/loss data to identify curriculum gaps, institutionalize competitive battlecards, and adopt thoughtful AI tools for team productivity. Must‑have functional skills: • Presales People Leadership: Demonstrated success in coaching, developing, and managing Sales Engineers or technical solutions professionals in a fast‑paced environment., • Technical Discovery & POV Strategy: Proven expertise in coaching value‑based discovery, solution design, and guiding structured Proofs of Value with agreed business outcomes., • Commercial & Resource Strategy: Strong ability to partner with Sales leaders on pipeline qualification, deal risk identification, and strategic technical resource allocation. Preferred domain knowledge: • Identity and Access Management (IAM), Directory Services (LDAP, Active Directory), Single Sign‑On (SSO), and Multi‑Factor Authentication (MFA)., • Unified Endpoint Management (UEM) / Mobile Device Management (MDM) across macOS, Windows, Linux, iOS, and Android ecosystems. Tools or systems knowledge: • Industry Platforms: JumpCloud, Microsoft Entra/Intune, Okta, Omnissa (Workspace ONE), or Jamf., • Sales & Coaching Tech: Salesforce, Gong/Chorus, demonstration automation software, and modern generative AI productivity tools. Behavioral or power skills: • Distributed Team Leadership: Exceptional ability to motivate, align, and maintain team cohesion across multi‑country, remote environments., • Executive Communication: High‑impact verbal and written communication skills with the ability to bridge complex technical details and business outcomes., • Adaptability & Problem‑Solving: High‑conviction operational mindset with the resilience to thrive in a high‑growth, changing SaaS environment., • Years of Experience: 5+ years of presales sales engineering or technical solutions experience in B2B SaaS/IT infrastructure, including 2+ years of formal people management or technical team leadership. #LI‑MH1 Where you’ll be working/Location: JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud®? If you thrive working in a fast, SaaS‑based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr

We are looking for a Creative Lead to join our Operations department, working cross-functionally across all delivery pods. This is a senior position responsible for setting and upholding the standard for visual design, user experience and creative delivery across our Shopify practice. You will combine exceptional hands-on design craft with team leadership, commercial awareness and a deep understanding of how successful Shopify experiences are designed, built and maintained. You will lead the design discipline across all delivery pods, working alongside Project Managers, Development Leads, Frontend Developers, Solutions Consultants and Product Owners. Your remit will span discovery, research, creative direction, prototyping, development handoff, production design assurance and ongoing optimisation. You will create distinctive brand experiences within the capabilities of Shopify themes, including Dawn, Horizon, premium themes and our proprietary theme. You will own design architecture and partner with Development Leads on technical implementation, ensuring designs map accurately to theme capabilities and agreed component libraries. You will establish design systems that are actively used in delivery, implement effective AI-assisted workflows, and help win standalone UX/UI and design engagements. Success means improving design quality, creativity, consistency and speed while protecting client outcomes and project profitability. This is a leadership role with hands-on delivery responsibilities on selected strategic or complex projects. You will line manage and develop the design team, set standards across pods and support Sales and Solutions with design opportunities. Routine pod delivery will be led by assigned designers, with your oversight and support. Priorities and capacity across hands-on delivery, management, sales support and practice development will be agreed with the Delivery Director and reviewed regularly. • Own the agency’s visual design standard, ensuring work demonstrates strong art direction, typography, composition, imagery, interaction design and brand expression., • Translate client positioning and customer needs into distinctive, commercially effective experiences, using reusable theme capabilities creatively., • Lead hands‑on design for selected enterprise or strategically important projects, setting a clear example of the expected quality., • Establish regular design critiques and quality reviews, providing specific, constructive feedback and approving key outputs before client presentation., • Balance visual ambition with accessibility, usability, performance, technical feasibility and the agreed budget., • Establish standardised discovery playbooks, creative briefs, workshop templates and presentation frameworks for the design team., • Define customer journeys, user needs, business objectives, content requirements and measurable success criteria with clients and the wider project team., • Lead proportionate customer research, usability testing and analysis of behavioural data, using findings to inform and validate designs before development., • Review discovery and research outputs for completeness, technical accuracy and alignment with commercial objectives., • Train and coach designers to facilitate workshops, explain design decisions, manage feedback and present confidently to senior stakeholders., • Support complex enterprise workshops, challenging client discussions and escalations where additional creative leadership is required., • Maintain a practical understanding of Dawn, Horizon, premium themes and our proprietary theme, including their sections, blocks, templates, settings and responsive behaviour., • Create and maintain Figma libraries that map accurately to the selected theme’s capabilities and implementation patterns., • Clearly identify native theme capabilities, configurable adaptations and bespoke development within proposed designs, agreeing scope and implications with Solutions and Development Leads., • Design for mobile and desktop customer journeys, with particular attention to mobile navigation, product discovery, product selection and purchase flows., • Design for merchants maintaining the website, ensuring sections and templates are practical to configure, populate and reuse., • Document content and imagery requirements, configuration options and relevant limitations so clients and delivery teams understand how designs will work in practice., • Build, implement and maintain scalable Figma design systems using shared tokens, variables, auto‑layout, component properties and documented patterns., • Establish agreed mappings between design components and Shopify theme sections, blocks, settings and templates, including components specific to our agency starter theme., • Work with developers to align design and code libraries through shared naming, documentation, versioning and change processes., • Specify responsive behaviour, interaction states, validation, loading, empty and error states, alongside accessibility and content guidance., • Integrate design systems into estimation, backlog refinement, development handoff, implementation and quality assurance., • Define ownership and approval processes for new components, changes and exceptions, keeping libraries accurate as production implementations evolve., • Support Theme App Extensions, checkout extensibility and headless storefront design where required by the agreed project scope, working with the relevant technical specialists. AI‑Assisted Design & Rapid Prototyping • Implement and maintain AI‑assisted workflows that improve design quality, consistency, speed or delivery cost, with clear evidence of their impact., • Evaluate and select appropriate tools for ideation, prototyping, asset production and repetitive tasks, based on delivery needs and demonstrated value., • Establish reusable briefs, prompts, reference materials and review criteria grounded in client brand guidelines, design systems and Shopify theme capabilities., • Use interactive prototypes to test customer journeys and clarify requirements, identifying where generated outputs require adaptation before theme implementation., • Maintain human review of design decisions and generated outputs, checking usability, accessibility, technical feasibility and brand accuracy., • Establish appropriate practices for client confidentiality, approved data use, asset provenance and usage rights., • Train the team, document effective workflows and measure adoption and results. Assess time savings alongside output quality, rework and tool costs., • Partner with PMs, Solutions Consultants and Development Leads to scope and estimate design work, identify dependencies and agree deliverables and acceptance criteria., • Contribute to capacity planning, backlog refinement and relevant delivery ceremonies, ensuring designers have realistic priorities and sufficient time for quality work., • Own design estimates and resource planning with PMs, monitoring budget adherence and addressing delivery risks early., • Manage design feedback, approval milestones and change control, making the impact of additional requirements clear., • Balance design quality with agreed timelines and budgets, supporting project profitability and reducing avoidable rework., • Maintain clear decisions, assumptions and handoff documentation so design work can move efficiently between teams., • Help position and win standalone UX/UI, discovery and design engagements, including work commissioned independently of development or platform migration., • Work with Sales and Solutions to qualify opportunities, understand client needs and define a credible design approach and scope., • Lead or support proposals, pitches and portfolio presentations, communicating the commercial value of design and the agency’s differentiation., • Define deliverables and handoff arrangements for design-only engagements, including projects implemented by a client’s internal team or another development partner., • Develop case studies that demonstrate the quality of delivered work, the team’s contribution and evidenced outcomes., • Embed accessibility requirements in research, design systems, specifications and reviews, working towards the WCAG AA standard agreed for each project., • Collaborate with developers to balance visual design with page performance and the practical constraints of production implementation., • Review implemented websites against approved designs across devices, including interactions, content, accessibility and edge cases., • Resolve design discrepancies with developers before launch and ensure agreed design acceptance criteria are met., • Use post‑launch feedback, usability findings and analytics to identify improvements and inform future work., • Agree optimisation hypotheses and evaluate outcomes with the wider team, recognising that conversion performance is influenced by factors beyond design alone., • Conduct regular one‑to‑ones, coaching, design critiques and presentation practice to develop each designer’s craft and client‑facing skills., • Set clear competency expectations and progression paths covering design quality, research, Shopify knowledge, commercial awareness and delivery., • Support recruitment and onboarding, assessing candidates against practical evidence and the agency’s standards., • Maintain creative briefs, QA checklists, file organisation and documentation standards across pods., • Monitor team capacity and capability, escalating resourcing or skills gaps and proposing practical improvements., • Enterprise Shopify portfolio: A proven portfolio of live enterprise level Shopify and Shopify Plus websites demonstrating exceptional visual design, strong mobile UX and commercially effective customer journeys. Candidates must explain their personal contribution, delivery constraints and evidenced outcomes. Work must extend beyond concepts and prototypes to implemented websites., • Shopify theme‑based delivery: A proven track record of designing against Shopify base theme templates, including Dawn, Horizon and premium themes. This must include component libraries that match theme sections, blocks, templates, settings and responsive behaviours, with clear distinctions between native capabilities, configuration and bespoke development., • Design systems integrated with development: A proven track record of implementing high quality, scalable design systems actively used by designers and developers. Evidence must cover tokens, reusable components, documented patterns, versioning, governance, adoption and integration into planning, implementation and QA., • Standalone design wins: A proven track record of winning standalone UX/UI and design projects, including engagements independent of development or migration. Candidates must explain their contribution to qualification, proposals, pitching, commercial positioning, scope and successful delivery., • Successful AI implementation: A proven track record of implementing AI assistance within professional design processes, with evidence of team adoption and measurable improvements in speed, quality, consistency or cost. Candidates must explain the workflows, evaluation methods, human review and safeguards introduced., • Creative leadership: Extensive eCommerce design experience within an agency or comparable delivery environment, combining hands‑on creative direction with line management, mentoring and quality ownership., • Research and validation: Practical experience using customer research, usability testing and behavioural evidence to inform and validate design decisions., • Enterprise stakeholder management: Experience facilitating discovery, presenting to senior stakeholders, managing competing requirements and coaching designers in client communication., • Commercial delivery: Experience estimating and scoping design engagements, managing feedback and change, and delivering within agreed budgets and timelines., • Cross‑functional working: Experience collaborating with PMs, Solutions Consultants and developers throughout implementation, including production design assurance and post‑launch improvement., • Multi‑brand and international Shopify experiences, including localisation and differing content requirements., • Shopify checkout extensibility, Theme App Extensions or headless storefront projects., • Experimentation and conversion optimisation programmes with measurable outcomes., • Designing integrated experiences involving search, subscriptions, loyalty, personalisation or other third‑party services., • Advanced Figma skills, including auto‑layout, variables, component sets, component properties, prototyping and library management., • Strong knowledge of Shopify theme architecture, section and block models, theme configuration, checkout design constraints and mobile eCommerce patterns., • Working understanding of HTML, CSS, JSON and Liquid, sufficient to discuss feasibility, performance implications and implementation requirements with developers., • Practical knowledge of accessibility, responsive behaviour and how design decisions affect Core Web Vitals., • Experience with professional asset creation and editing tools appropriate to the workflow, such as Adobe Creative Suite., • Demonstrable expertise with AI‑assisted design and prototyping tools, such as Lovable, v0 or equivalent platforms; successful application matters more than familiarity with a particular vendor., • Ability to interpret analytics, session recordings and usability findings using tools such as GA4, Microsoft Clarity, Hotjar or equivalents., • Familiarity with iterative delivery, backlog management and documented design‑to‑development handoffs., • Specific targets will be agreed with the Delivery Director using delivery baselines and reviewed regularly., • Creative and production quality: Quality review results and acceptance of implemented experiences against agreed design criteria., • Client satisfaction: Feedback on creative quality, strategic guidance, communication and delivered outcomes., • Delivery and budget adherence: Design milestones achieved within agreed scope, timelines and budgets, with timely change control., • Design‑to‑development rework: Reduction in avoidable revisions caused by incomplete specifications, technical misalignment or inconsistent components., • Design system adoption and reuse: Appropriate use of maintained components across eligible projects and alignment between Figma libraries and production implementations., • Team capability: Improvement in design craft, Shopify knowledge and autonomous discovery and presentation delivery., • Standalone design performance: Contribution to qualified opportunity wins, commercially sound scoping and successful delivery, assessed jointly with Sales., • AI workflow impact: Validated improvements in cycle time, quality or cost, considered alongside adoption, rework and tooling expenditure., • Research and optimisation outcomes: Evidence that customer findings inform decisions and that agreed hypotheses are evaluated. Conversion and related commercial outcomes will be assessed jointly with the wider team., • Unlimited paid holidays - yes, that’s not a typo!, • Hybrid working (remote working is considered for this role), • Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!, • Employee Assistance Programme – access to Vivup for mental health support, financial and legal guidance, and wellbeing resources, • Great working environments; our Stockton on Tees and Manchester workspaces are also dog‑friendly, • A high‑performance MacBook, • Free breakfast, fruit, hot and cold drinks and protein shakes, • Pension scheme to help you save for the future, • Cycle to work scheme, • EV Car scheme - your choice of The Electric Car Scheme or Octopus, • Discounts across our brands, • Training & development Our Values We champion our clients We believe in every retailer’s potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet. So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you. A little formality… by applying, you implicitly consent to us processing your personal data for review for this vacancy only. Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community. #J-18808-Ljbffr

We are looking for a Creative Lead to join our Operations department, working cross-functionally across all delivery pods. This is a senior position responsible for setting and upholding the standard for visual design, user experience and creative delivery across our Shopify practice. You will combine exceptional hands-on design craft with team leadership, commercial awareness and a deep understanding of how successful Shopify experiences are designed, built and maintained. You will lead the design discipline across all delivery pods, working alongside Project Managers, Development Leads, Frontend Developers, Solutions Consultants and Product Owners. Your remit will span discovery, research, creative direction, prototyping, development handoff, production design assurance and ongoing optimisation. You will create distinctive brand experiences within the capabilities of Shopify themes, including Dawn, Horizon, premium themes and our proprietary theme. You will own design architecture and partner with Development Leads on technical implementation, ensuring designs map accurately to theme capabilities and agreed component libraries. You will establish design systems that are actively used in delivery, implement effective AI-assisted workflows, and help win standalone UX/UI and design engagements. Success means improving design quality, creativity, consistency and speed while protecting client outcomes and project profitability. This is a leadership role with hands-on delivery responsibilities on selected strategic or complex projects. You will line manage and develop the design team, set standards across pods and support Sales and Solutions with design opportunities. Routine pod delivery will be led by assigned designers, with your oversight and support. Priorities and capacity across hands-on delivery, management, sales support and practice development will be agreed with the Delivery Director and reviewed regularly. • Creative Direction, Design Craft & Quality, • Own the agency's visual design standard, ensuring work demonstrates strong art direction, typography, composition, imagery, interaction design and brand expression, • Translate client positioning and customer needs into distinctive, commercially effective experiences, using reusable theme capabilities creatively, • Lead hands-on design for selected enterprise or strategically important projects, setting a clear example of the expected quality, • Establish regular design critiques and quality reviews, providing specific, constructive feedback and approving key outputs before client presentation, • Balance visual ambition with accessibility, usability, performance, technical feasibility and the agreed budget, • Establish standardised discovery playbooks, creative briefs, workshop templates and presentation frameworks for the design team, • Define customer journeys, user needs, business objectives, content requirements and measurable success criteria with clients and the wider project team, • Lead proportionate customer research, usability testing and analysis of behavioural data, using findings to inform and validate designs before development, • Review discovery and research outputs for completeness, technical accuracy and alignment with commercial objectives, • Train and coach designers to facilitate workshops, explain design decisions, manage feedback and present confidently to senior stakeholders, • Support complex enterprise workshops, challenging client discussions and escalations where additional creative leadership is required, • Maintain a practical understanding of Dawn, Horizon, premium themes and our proprietary theme, including their sections, blocks, templates, settings and responsive behaviour, • Create and maintain Figma libraries that map accurately to the selected theme's capabilities and implementation patterns, • Clearly identify native theme capabilities, configurable adaptations and bespoke development within proposed designs, agreeing scope and implications with Solutions and Development Leads, • Design for mobile and desktop customer journeys, with particular attention to mobile navigation, product discovery, product selection and purchase flows, • Design for merchants maintaining the website, ensuring sections and templates are practical to configure, populate and reuse, • Document content and imagery requirements, configuration options and relevant limitations so clients and delivery teams understand how designs will work in practice, • Build, implement and maintain scalable Figma design systems using shared tokens, variables, auto-layout, component properties and documented patterns, • Establish agreed mappings between design components and Shopify theme sections, blocks, settings and templates, including components specific to our agency starter theme, • Work with developers to align design and code libraries through shared naming, documentation, versioning and change processes, • Specify responsive behaviour, interaction states, validation, loading, empty and error states, alongside accessibility and content guidance, • Integrate design systems into estimation, backlog refinement, development handoff, implementation and quality assurance, • Define ownership and approval processes for new components, changes and exceptions, keeping libraries accurate as production implementations evolve, • Support Theme App Extensions, checkout extensibility and headless storefront design where required by the agreed project scope, working with the relevant technical specialists, • Implement and maintain AI-assisted workflows that improve design quality, consistency, speed or delivery cost, with clear evidence of their impact, • Evaluate and select appropriate tools for ideation, prototyping, asset production and repetitive tasks, based on delivery needs and demonstrated value, • Establish reusable briefs, prompts, reference materials and review criteria grounded in client brand guidelines, design systems and Shopify theme capabilities, • Use interactive prototypes to test customer journeys and clarify requirements, identifying where generated outputs require adaptation before theme implementation, • Maintain human review of design decisions and generated outputs, checking usability, accessibility, technical feasibility and brand accuracy, • Establish appropriate practices for client confidentiality, approved data use, asset provenance and usage rights, • Train the team, document effective workflows and measure adoption and results. Assess time savings alongside output quality, rework and tool costs, • Partner with PMs, Solutions Consultants and Development Leads to scope and estimate design work, identify dependencies and agree deliverables and acceptance criteria, • Contribute to capacity planning, backlog refinement and relevant delivery ceremonies, ensuring designers have realistic priorities and sufficient time for quality work, • Own design estimates and resource planning with PMs, monitoring budget adherence and addressing delivery risks early, • Manage design feedback, approval milestones and change control, making the impact of additional requirements clear, • Balance design quality with agreed timelines and budgets, supporting project profitability and reducing avoidable rework, • Maintain clear decisions, assumptions and handoff documentation so design work can move efficiently between teams, • Help position and win standalone UX/UI, discovery and design engagements, including work commissioned independently of development or platform migration, • Work with Sales and Solutions to qualify opportunities, understand client needs and define a credible design approach and scope, • Lead or support proposals, pitches and portfolio presentations, communicating the commercial value of design and the agency's differentiation, • Define deliverables and handoff arrangements for design-only engagements, including projects implemented by a client's internal team or another development partner, • Develop case studies that demonstrate the quality of delivered work, the team's contribution and evidenced outcomes, • Embed accessibility requirements in research, design systems, specifications and reviews, working towards the WCAG AA standard agreed for each project, • Collaborate with developers to balance visual design with page performance and the practical constraints of production implementation, • Review implemented websites against approved designs across devices, including interactions, content, accessibility and edge cases, • Resolve design discrepancies with developers before launch and ensure agreed design acceptance criteria are met, • Use post-launch feedback, usability findings and analytics to identify improvements and inform future work, • Agree optimisation hypotheses and evaluate outcomes with the wider team, recognising that conversion performance is influenced by factors beyond design alone, • Conduct regular one-to-ones, coaching, design critiques and presentation practice to develop each designer's craft and client-facing skills, • Set clear competency expectations and progression paths covering design quality, research, Shopify knowledge, commercial awareness and delivery, • Support recruitment and onboarding, assessing candidates against practical evidence and the agency's standards, • Maintain creative briefs, QA checklists, file organisation and documentation standards across pods, • Monitor team capacity and capability, escalating resourcing or skills gaps and proposing practical improvements, • Enterprise Shopify portfolio: A proven portfolio of live enterprise level Shopify and Shopify Plus websites demonstrating exceptional visual design, strong mobile UX and commercially effective customer journeys. Candidates must explain their personal contribution, delivery constraints and evidenced outcomes. Work must extend beyond concepts and prototypes to implemented websites, • Shopify theme-based delivery: A proven track record of designing against Shopify base theme templates, including Dawn, Horizon and premium themes. This must include component libraries that match theme sections, blocks, templates, settings and responsive behaviours, with clear distinctions between native capabilities, configuration and bespoke development, • Design systems integrated with development: A proven track record of implementing high quality, scalable design systems actively used by designers and developers. Evidence must cover tokens, reusable components, documented patterns, versioning, governance, adoption and integration into planning, implementation and QA, • Standalone design wins: A proven track record of winning standalone UX/UI and design projects, including engagements independent of development or migration. Candidates must explain their contribution to qualification, proposals, pitching, commercial positioning, scope and successful delivery, • Successful AI implementation: A proven track record of implementing AI assistance within professional design processes, with evidence of team adoption and measurable improvements in speed, quality, consistency or cost. Candidates must explain the workflows, evaluation methods, human review and safeguards introduced, • Creative leadership: Extensive eCommerce design experience within an agency or comparable delivery environment, combining hands-on creative direction with line management, mentoring and quality ownership, • Research and validation: Practical experience using customer research, usability testing and behavioural evidence to inform and validate design decisions, • Enterprise stakeholder management: Experience facilitating discovery, presenting to senior stakeholders, managing competing requirements and coaching designers in client communication, • Commercial delivery: Experience estimating and scoping design engagements, managing feedback and change, and delivering within agreed budgets and timelines, • Cross-functional working: Experience collaborating with PMs, Solutions Consultants and developers throughout implementation, including production design assurance and post-launch improvement, • Multi-brand and international Shopify experiences, including localisation and differing content requirements, • Shopify checkout extensibility, Theme App Extensions or headless storefront projects, • Experimentation and conversion optimisation programmes with measurable outcomes, • Designing integrated experiences involving search, subscriptions, loyalty, personalisation or other third-party services, • Advanced Figma skills, including auto-layout, variables, component sets, component properties, prototyping and library management, • Strong knowledge of Shopify theme architecture, section and block models, theme configuration, checkout design constraints and mobile eCommerce patterns, • Working understanding of HTML, CSS, JSON and Liquid, sufficient to discuss feasibility, performance implications and implementation requirements with developers, • Practical knowledge of accessibility, responsive behaviour and how design decisions affect Core Web Vitals, • Experience with professional asset creation and editing tools appropriate to the workflow, such as Adobe Creative Suite, • Demonstrable expertise with AI-assisted design and prototyping tools, such as Lovable, v0 or equivalent platforms; successful application matters more than familiarity with a particular vendor, • Ability to interpret analytics, session recordings and usability findings using tools such as GA4, Microsoft Clarity, Hotjar or equivalents, • Familiarity with iterative delivery, backlog management and documented design-to-development handoffs Specific targets will be agreed with the Delivery Director using delivery baselines and reviewed regularly. • Creative and production quality: Quality review results and acceptance of implemented experiences against agreed design criteria, • Client satisfaction: Feedback on creative quality, strategic guidance, communication and delivered outcomes, • Delivery and budget adherence: Design milestones achieved within agreed scope, timelines and budgets, with timely change control, • Design-to-development rework: Reduction in avoidable revisions caused by incomplete specifications, technical misalignment or inconsistent components, • Design system adoption and reuse: Appropriate use of maintained components across eligible projects and alignment between Figma libraries and production implementations, • Team capability: Improvement in design craft, Shopify knowledge and autonomous discovery and presentation delivery, • Standalone design performance: Contribution to qualified opportunity wins, commercially sound scoping and successful delivery, assessed jointly with Sales, • AI workflow impact: Validated improvements in cycle time, quality or cost, considered alongside adoption, rework and tooling expenditure, • Research and optimisation outcomes: Evidence that customer findings inform decisions and that agreed hypotheses are evaluated. Conversion and related commercial outcomes will be assessed jointly with the wider team, • Unlimited paid holidays - yes, that's not a typo!, • Hybrid working (remote working is considered for this role), • Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!, • Employee Assistance Programme - access to Vivup for mental health support, financial and legal guidance, and wellbeing resources, • Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly, • A high-performance MacBook, • Free breakfast, fruit, hot and cold drinks and protein shakes, • Pension scheme to help you save for the future, • Cycle to work scheme, • EV Car scheme - your choice of The Electric Car Scheme or Octopus, • Discounts across our brands, • Training & development We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve. The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet. Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community. #J-18808-Ljbffr

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