Customer Operations Executive
3 days ago
Birmingham
Exciting Opportunity: Customer Operations Executive – Birmingham (Full time On-Site, Monday to Friday, B25) Salary: £26,000–£28,000 Are you ready to drive customer success and support commercial growth? We are looking for a Customer Operations Executive to join our dynamic team in Birmingham. This is a fantastic opportunity to take a key role in managing retailer relationships, supporting order operations, and contributing to the growth of a thriving, fast-paced business. What you’ll do: • Process customer orders accurately, ensuring timely delivery in collaboration with production and logistics teams., • Monitor stock levels and proactively manage customer requirements against forecasts., • Serve as the first point of contact for customer queries, delivery updates, and service issues., • Collaborate with Sales, Supply Planning, and Warehouse teams to resolve issues and optimize order flow., • Track key performance indicators (KPIs) including service levels, customer satisfaction, and complaint resolution times., • Support continuous improvement initiatives to enhance efficiency and service performance. Who we’re looking for: • 1–2 years’ experience in customer service, order management, or supply chain (FMCG or food manufacturing preferred)., • Strong organizational skills with keen attention to detail., • Excellent communication and relationship management abilities., • Proficient in ERP/order management systems (e.g., SAP, Oracle) and Microsoft Excel., • Customer-focused with a solution-driven mindset., • Confident communicator, able to engage effectively with internal teams and external customers., • Team player, collaborative and proactive in cross-functional settings., • Tech-savvy with strong skills in Excel, PowerPoint, and Outlook. What’s in it for you: • Be part of a supportive, fast-paced commercial team., • Opportunity to develop your career in a key customer-facing role., • Exposure to a wide range of commercial and operational processes.