Trabajos retail customer service en , London - Page 4Crear alertas

KEY ACCOUNT MANAGER – LUXURY, MERCHANTS & WHISKY SPECIALISTS LOCATION: Nyetimber Group London Office REPORTS TO: Head of Off Trade Sales UK RESPONSIBLE FOR: No direct reports COMMUNICATORS: Position works with Sales team members, Brand Ambassadors, Winemakers, Trade Marketing, Sales Logistics and Brand. MAIN PURPOSE: The Key Account Manager is responsible for driving sales growth, brand presence, and distribution across luxury retailers, whisky specialists, and fine wine merchants in the UK. Given the importance of specialist whisky retailers within the account base, the successful candidate will possess strong knowledge of the premium and collectible whisky category. The role requires the ability to engage credibly with whisky specialists, collectors and expert retail teams, acting as a knowledgeable key account manager for The Lakes Distillery portfolio. SCOPE: The role manages a portfolio of key luxury retail and specialist merchant accounts, including Master of Malt, Hedonism, The Whisky Shop, and Berry Bros & Rudd. Responsibilities include increasing sales performance, brand activation and long-term account development across the customer base. The position also involves building strong relationships with buyers, merchandisers, marketing teams, store managers, and wines and spirits advisors within customers to ensure the brands are effectively promoted and represented in line with the group’s luxury positioning. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of sparkling wine. and more. To be a pionneer means not to follow, and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond winemaking, it extends to every touchpoint of the brand. At every possible opportunity Nyetimber should difference itself with faultless execution and high quality service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: Account Management & Commercial Growth • Build and maintain strong commercial relationships with buyers and decision makers across luxury retailers, whisky specialists and fine wine merchants., • Deliver year-on-year growth in volume and value across assigned accounts in line with budget and KPI targets., • Identify and secure new listings for both Nyetimber and The Lakes portfolios across specialist retailers and merchant partners., • Negotiate commercial agreements, trading terms and promotional activity with customers throughout the year., • Lead the Joint Business Planning (JBP) process with key customers under the strategic direction of the Head of Sales Off Trade. Portfolio Development • Develop the Nyetimber portfolio across luxury and merchant channels with a particular focus on flagship cuvées including Blanc de Blancs and 1086., • Expand The Lakes Distillery distribution across whisky specialist retailers and premium spirits merchants., • Secure new listings across gin, vodka and whisky portfolios within the specialist retail sector., • Protect and grow existing business within key luxury retailers. Brand Activation & Marketing • Collaborate closely with Trade Marketing and Brand teams to create impactful retail activations aligned with the brands’ premium positioning, • Plan and execute customer activations including tastings, store events, digital promotions and seasonal campaigns., • Deliver flagship activations with key customers, • Ensure strong brand visibility, merchandising standards and product presentation across retail environments. Customer Engagement & Brand Advocacy • Act as a category expert for The Lakes Distillery within the UK Off Trade, • Confident presenting whisky to knowledgeable trade audiences and delivering trainings, tastings and masterclasses, • Build strong relationships with spirits advisors, store teams and merchant sales staff to drive product knowledge and advocacy., • Represent Nyetimber and The Lakes at customer events, industry tastings and key brand activations. Strategic Development • Develop and deliver a strategic plan for the UK specialist retail and merchant channel., • Identify opportunities to strengthen the brands’ position within the luxury drinks sector., • Conduct competitor analysis and market insight to inform commercial strategy., • Maintain strong cross-functional collaboration with marketing, logistics and production teams to support customer requirements and orders. Reporting & Internal Collaboration • Conduct regular one-to-one meetings with the Head of Sales Off Trade to review performance and strategic initiatives., • Provide monthly sales reports including performance against budget and pipeline opportunities. QUALIFICATIONS & EXPERIENCE: • Proven experience managing key accounts within luxury retail, specialist drinks retail or fine wine merchants., • Expertise working specifically with premium whisky brands and specialist spirits retailers is highly desirable., • Strong understanding of the premium wine and spirits category, particularly within the luxury and specialist retail channels., • Demonstrated success in developing premium brands and delivering commercial growth within high-end retail environments., • Strong network within the UK specialist drinks trade is highly desirable., • Self-motivated with the ability to work independently and take ownership of commercial objectives., • Excellent communication and relationship-building skills, with the ability to influence internal and external stakeholders., • Highly organised with the ability to manage multiple projects and accounts simultaneously., • Strong presentation and reporting skills, with proficiency in Excel and PowerPoint., • WSET Spirits qualification would be advantageous., • Willingness to travel regularly across the UK to visit customers and attend events., • Flexibility to attend tastings, activations and industry events outside standard working hours when required.

About us Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality. Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale. Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage. The Role The Head of CRM will lead the development and execution of our global customer lifecycle strategy. This is a commercially critical role focused on maximising customer lifetime value, repeat purchase, retention, loyalty and advocacy. The successful candidate will bring strategic rigour to our CRM function, using segmentation, automation, predictive analytics, and insights to deliver meaningful growth. The role will report into our Chief Growth Officer and will work closely with our ecommerce, customer service and brand marketing teams. Please note: This is a full-time, permanent position based in either Edinburgh or London. We are currently operating a hybrid working approach with a minimum of 3 fixed days required each week working from our beautiful Townhouse in Edinburgh City Centre or London City Centre office. To apply please submit your CV and combined covering letter, outlining your relevant skills and experience and interest in this position by 19th May 2026. Please note that CVs submitted without a covering letter will not be considered. Key Responsibilities Customer Retention & Repeat Purchase Strategy • Own and implement a best-in-class customer retention strategy, driving improvements in second- and third-purchase conversion rates, frequency and lifetime value., • Define lifecycle stages and build on our existing behavioural comms flows across the full customer journey, from post-purchase nurture and upsell, to winback and re-engagement., • Map and optimise all touchpoints to minimise drop-off and maximise value including transactional comms, educational content and product care, and reorder nudges., • Use Klaviyo’s predictive analytics to proactively intervene and prioritise high-value or at-risk customers Segmentation & Automation • Develop a robust segmentation framework using behavioural, transactional, demographic and predictive data to enable a move away from broadcast comms to personalised, high relevance messaging., • Conduct cohort analysis by acquisition source, product, or timeframe to identify lifecycle patterns and refine campaigns., • Lead a structured programme of A/B testing across flows and campaigns to incrementally improve performance., • Optimise existing and new automated flows, differentiating journeys by region, product type, or previous actions., • Use Shopify and Polar Analytics data to power dynamic content and journeys. Campaign Strategy & Execution • Guide and elevate the CRM Campaigns Manager’s output, moving from broad segmentation to a refined, insight-led approach., • Set performance benchmarks (open, click, CVR, revenue per send) and drive continual improvement through reporting, feedback and test plans. Loyalty, Advocacy & Community Building • Own the strategic roadmap for our Insiders loyalty reward programme, • Analyse rewards take up and gather insights into what Insiders most value from the programme in order to optimise the offer, • Partner with the Creative, Content and Social teams to surface customer stories and advocacy moments in brand channels. Measurement, Reporting & Data capture • Refine the CRM reporting framework, tracking performance across retention, repurchase, CLV, engagement and revenue., • Build comprehensive dashboards to monitor and communicate performance, and share actionable insights with cross-functional teams., • Lead a structured programme of A/B testing to optimise first party data capture across all channels., • Ensure data capture methodology is clean and compliant at every stage of the customer journey. What We Offer • The chance to shape and influence the growth of a truly unique luxury brand on a remarkable growth trajectory., • A dynamic, entrepreneurial, and supportive working environment., • Competitive salary and performance-related incentives., • Opportunities for personal and professional growth in a high-impact, high-visibility role. About You To be a star candidate for this position, you must be able to demonstrate the following skills and experience: • 5+ years in a senior CRM, lifecycle marketing or customer retention role in a fast-growth DTC luxury or premium brand context, • A strategic, data-driven marketer who can define long-term CRM vision and deliver day-to-day execution. You’re as comfortable building and testing flows as you are presenting customer strategy to senior stakeholders., • Analytical mindset with strong command of data interpretation, cohort analysis, and performance optimisation., • Demonstrable experience building segmented customer journeys that drive measurable CLV uplift., • Expert-level knowledge of Klaviyo, Shopify, and ideally Yotpo, • Strong grasp of luxury brand standards, able to balance data and performance with tone, elegance and brand voice., • Passion for customer experience, storytelling and long-term brand building. Interested? To apply please submit your CV and combined covering letter, outlining your relevant skills and experience and interest in this position by 19th May 2026. Please note that CVs submitted without a covering letter will not be considered.

About Us We are an international company who deliver end-to-end managed TV services to telecoms operators and ISPs — powering live TV, catch-up, VOD, and cloud gaming across set-top boxes, mobile, and web for some of the UK’s leading operators. Our latest consumer product has just launched in the UK and represents a major step in our direct-to-consumer ambitions. Uniquely within the Group, we operate both a managed service B2B model and a D2C business, selling directly to consumers through Amazon and eBay. We have big plans and this is just the beginning! Job Role This is a newly created position, built to raise the quality and responsiveness of customer and partner support across two channels: our B2B ISP operator partners, and our D2C customer base via Amazon and eBay. As Customer Experience Specialist, you sit between frontline support and our internal product, operations, and commercial teams. You own complex B2B escalations end-to-end, maintain structured support processes across our D2C channels, and keep a constant eye on service quality — monitoring CX metrics, flagging issues proactively, and acting as the voice of the customer by turning what you learn into clear, actionable input for the Product team. This role is deliberately broad. As we scale our brand portfolio and operator partnerships, the scope will grow with it. We want someone who brings structure and rigour to everything they touch — and who is energised, not unsettled, by a remit that evolves. We are known for retaining our people: average tenure exceeds 10 years. For the right person, this role is a genuine career platform — with the opportunity to grow within the UK business and, over time, across the wider Group. Key Responsibilities B2B - Telecoms & ISP Operator Support (Primary) • Act as the Level 2 escalation point for telecoms and ISP operator queries that cannot be resolved at frontline - owning each case from triage to closure, • Investigate technical and service issues in coordination with Product, QA, and Engineering; communicate clearly with partner ops contacts throughout, • Maintain structured records of all escalations, outcomes, and resolution times, • Identify recurring issues and feed them into the product and operations teams with clear documentation to drive upstream fixes, • Support onboarding of new operator partners and in-life service management as the business scales D2C - Amazon & eBay • Handle post-purchase customer enquiries, returns, and complaints escalated from Amazon and eBay marketplace platforms, • Monitor and actively manage seller account health: response rates, review scores, resolution centre cases, • Coordinate with hardware and logistics teams on fulfilment and returns issues, • Ensure all D2C SLAs are met consistently; flag risks early Qualifications & Experience: • 2-4 years in a customer support, technical support, or operations role - ideally within telecoms, consumer electronics, or a streaming/TV platform, • Proven ability to handle both B2B partner-facing and B2C consumer-facing support, whether in the same role or across consecutive ones, • Highly structured: you document everything, keep your tickets clean, and leave every process better than you found it, • Strong written and verbal communication - you can adjust your register between an ISP operations manager and a frustrated end consumer, • Comfortable with helpdesk tooling (Zendesk or equivalent) and standard productivity tools (Google Workspace, Notion, or similar), • Analytical: you use data to understand root causes, not just to report activity, • Calm under pressure, organised across multiple open cases, and clear-headed when priorities shift, • AI-fluent: you actively use AI tools in your day-to-day work - whether for drafting communications, synthesising feedback, building macros, or improving support workflows - and you look for opportunities to apply them practically rather than waiting to be told to Bonus Points • Experience with Amazon Seller Central, eBay Resolution Centre, Trustpilot, or other marketplace/reputation platforms, • Familiarity with IPTV, set-top box hardware, or managed TV/broadband services, • Experience working at or alongside an ISP, MVNO, or telco partner - including field or retail-facing roles transitioning to desk-based operations, • Experience running or contributing to structured user trials, beta programmes, or feedback collection initiatives Package and Location • Competitive base plus annual bonus, • BUPA private health insurance (including dental), • Pension contribution, • Transport support (nearly £100/month), • Access to our streaming device & gamepad + cloud gaming, • Tester access to major streaming services (Netflix, Disney+, and more), • Perkbox employee benefits, • Central London location - full-time, in-office

Logistics & Operations Co Ordinator Are you early in your logistics or operations career and hungry to build something meaningful within a high growth Fashion brand? Do you thrive in a fast growth Fashion environment where operational excellence and commercial control go hand in hand? Are you confident managing international freight, 3PL partners, and cross functional stakeholders to deliver on time and in full? MacGregor Black are partnering with a high growth Fashion brand on the search for a Logistics & Operations Co Ordinator. This is a permanent role based in London. As Logistics & Operations Co Ordinator, you will take ownership of global supply chain operations, with a particular focus on wholesale fulfilment, international shipping, and operational performance. You will ensure every wholesale order is delivered on time, in full, and in line with retailer inwards requirements across the UK, EU, USA and other international markets. Alongside day to day execution, you will play a key role in driving process improvement, cost control, and partner performance as the brand continues to scale. Key Responsibilities: • Lead wholesale logistics, ensuring full compliance with customer inwards manuals and routing guides across multiple territories., • Manage 3PL partners, setting KPIs, monitoring service levels, and forecasting volumes to support growth., • Own international freight and compliance, including customs documentation, HTS codes, EIN and MID registrations, and duty and VAT oversight., • Partner with Finance on logistics budgets, cost tracking, and invoice approvals., • Raise wholesale invoices and resolve delivery or compliance queries with retail partners., • Oversee outsourced Customer Service performance, improving delivery experience, returns processes, and review ratings., • Track inventory movements, investigate discrepancies, and support accurate stock reporting., • Drive sustainability initiatives across packaging, shipping methods, and supply chain efficiencies., • Provide regular KPI reporting and operational insights to the leadership team., • Support wider operational requirements including storage, facilities, and health and safety compliance. What We're Looking For: • 2 plus years’ experience in logistics, supply chain, or operations, ideally within Fashion or a wholesale led consumer brand., • Proven experience managing wholesale deliveries and retailer compliance requirements., • Strong knowledge of international shipping regulations, particularly USA imports and customs processes., • Commercially astute, with experience managing costs and challenging external partners where required., • Highly organised, detail focused, and comfortable working autonomously in a scaling environment., • Confident communicator with the ability to build effective cross functional relationships., • Strong Excel and logistics systems capability. Salary - 40k basic For more information, please contact Fraser Graham.

Branch Manager Garage Doors / Home Improvement / Trade Retail £45,000 Basic + Monthly, Quarterly & Annual Bonus + Company Car New Malden, Surrey – Branch Based Company Overview A long-established and growing business operating within the home improvement, building products and installation sector is seeking an experienced Branch Manager to oversee one of its established South East operations. The role has been created to further strengthen branch performance, improve day-to-day efficiency and support continued commercial growth. The company has built a strong reputation for service, reliability and quality delivery across both domestic and trade markets. Offering long-term stability and a supportive working environment, this opportunity would suit a commercially minded manager looking to make a visible impact across sales, operations and team performance. Job Overview The Branch Manager will take full responsibility for the day-to-day running of a successful retail and trade branch. Reporting into senior leadership, the role combines branch operations, customer sales, team management and installation scheduling. Success in the role will be measured through branch profitability, service standards, team productivity and commercial growth. Key Responsibilities • Oversee all branch operations including sales, admin, scheduling and customer service, • Lead and develop a small internal team to achieve targets, • Drive showroom, inbound and enquiry-led sales across product ranges, • Manage installation schedules, logistics and customer bookings, • Check deliveries, organise stock and maintain branch efficiency, • Handle customer enquiries via phone, email and face-to-face, • Monitor branch performance, productivity and service standards, • Maintain high standards of health & safety and branch presentation, • Generate repeat business through excellent service and aftersales support Person Specification • Previous Branch Manager, Depot Manager, Showroom Manager, Trade Counter Manager or Operations Manager experience, • Background in doors, construction supplies, builders merchants, home improvements, trade retail or installation sectors, • Strong sales ability with experience converting enquiries into orders, • Proven people management and team leadership skills, • Confident communicator with strong customer service skills, • Full UK driving licence Benefits • £45,000 basic salary, • Monthly, quarterly and annual bonus scheme, • Company car, • Company mobile phone, • Pension scheme, • 25 days holiday plus bank holidays, • Health cash plan, • Full product training, • Stable long-term career opportunity with an established business Next steps Candidates with branch management, trade sales, home improvement or construction supply experience are encouraged to apply. For a confidential discussion or further information, please submit your CV today.

Key Responsibilities Leadership & People Management The Store Manager shapes the culture of the store through strong leadership, clear communication, and a commitment to developing people. Responsibilities include: • Leading by example in professionalism, attitude, and presentation., • Cultivating a positive, respectful, and inclusive store culture where individuals feel supported, valued, and empowered to succeed., • Embedding the brand’s values in daily behaviours, ensuring kindness, collaboration, and mutual respect are reflected in both team and customer interactions., • Developing a high-performing team through coaching, mentorship, and structured performance development., • Recruiting, onboarding, and retaining talent while identifying future leaders and development pathways., • Conducting regular one-to-one meetings, performance reviews., • Setting clear expectations for service standards, behaviours, and performance., • Addressing performance concerns constructively and implementing performance improvement plans when required, in partnership with HR., • Maintaining a strong leadership presence on the shop floor, particularly during key trading periods, supporting the team and leading by example. Communication & Team Alignment The Store Manager ensures the team remains informed, motivated, and aligned with store priorities and company initiatives, fostering a clear and consistent flow of communication. Responsibilities include: • Leading daily team briefings to communicate targets, priorities, promotions, and key operational updates., • Lead by example in the utilisation of company tools and applications that enable your team to stay informed, ensuring readership and task execution is completed., • Ensuring team members understand their individual responsibilities and how their contributions support wider business objectives., • Promoting a safe and supportive environment where feedback and ideas are welcomed, encouraging open dialogue and collaboration within the team., • Translating company initiatives and strategic priorities into clear, actionable plans., • Escalating operational, commercial, or people-related matters to senior leadership when appropriate., • Acting as a key communication link between the shop floor and the wider business, ensuring insights and feedback are shared effectively. The Store Manager drives the commercial success of the store through proactive planning, analysis, and leadership. Responsibilities include: • Driving the achievement of store KPIs including sales, conversion, average transaction value, and productivity., • Analysing daily, weekly, and monthly sales reports to identify opportunities and trading trends., • Translating commercial insights into actionable strategies that improve performance., • Monitoring product performance and maximising selling opportunities., • Optimising labour investment by aligning staffing levels with payroll budgets and trading patterns. The Store Manager champions a service-first culture that strengthens customer relationships and reinforces the brand experience. Responsibilities include: • Elevating service standards through coaching and leadership on the shop floor., • Building strong relationships with customers and encouraging effective clienteling practices., • Leveraging CRM tools and clienteling platforms to personalise customer engagement., • Resolving customer concerns or complaints quickly and professionally. The Store Manager plays a key role in developing talent and building capability within the team. Responsibilities include: • Delivering structured onboarding experiences for new starters., • Providing regular coaching and development feedback., • Supporting product knowledge and service training initiatives., • Encouraging cross-training to strengthen operational flexibility. Operational excellence ensures the store runs efficiently and reflects the highest brand standards. Responsibilities include: • Ensuring operational processes and company policies are consistently followed., • Maintaining compliance with employment practices, health & safety regulations, and data protection standards., • Managing scheduling and workforce planning to support trading needs., • Ensuring accurate use of POS systems and retail technology., • Maintaining a clean, organised, and visually appealing store environment. The Store Manager collaborates with the Visual Merchandising Manager (VMM) to ensure visual merchandising guidelines and seasonal brand direction are implemented effectively. Responsibilities include: • Ensuring strong product knowledge across the team., • Supporting the execution of product launches and promotional displays., • Monitoring product performance and identifying opportunities to improve sell-through. Strong stock management supports both operational efficiency and commercial performance. Responsibilities include: • Overseeing deliveries, transfers, and stock returns., • Maintaining accurate inventory control procedures., • Investigating stock discrepancies and implementing corrective actions., • Supporting company loss prevention initiatives i The Store Manager ensures a safe environment for both employees and customers. Responsibilities include: • Ensuring health and safety policies are followed consistently., • Conducting regular safety checks and risk assessments., • Promoting safe working practices across the team., • Reporting incidents according to company procedures., • Maintaining safe shop floor and stockroom conditions. Key Skills & Experience • Minimum 3 years’ experience in a retail management role., • Proven ability to lead and inspire high-performing teams, promoting a safe environment where feedback and ideas are welcomed., • Strong commercial and analytical skills, with the ability to translate KPIs and data into actionable strategies., • Experience in workforce planning, peak trading management, and operational excellence., • Proficiency with POS systems, CRM platforms, and retail reporting tools., • Strong knowledge of Microsoft Office including PowerPoint, Excel, Word, and Outlook., • Excellent people management, coaching, and communication skills., • Highly organised and able to prioritise effectively, maintaining high store standards., • Flexible, agile, and resilient, able to adapt to changing retail priorities and business needs in a fast-paced environment., • Passion for fashion, lifestyle, and exceptional customer experiences., • Experience leading teams of 15+ preferred. The Ideal Candidate • A decisive and independent thinker who thrives in problem solving and strategy., • Commercially minded and results driven., • Hands-on and proactive in leadership style., • Resilient and adaptable within a fast-paced retail environment., • Passionate about delivering exceptional customer experiences., • An enthusiastic role model with a strong work ethic who motivates the team and fosters a professional, positive, and healthy working environment. Our People • We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community., • Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women., • We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself. Our Values We are the sum of many parts We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team. We pursue quality in everything we do Growth comes from continuous improvement across every aspect of our business. We embrace possibility and push boundaries We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes. Data-driven decisions and purposeful actions We prioritise thoughtful analysis and informed decision making. Our brand is timeless and valuable We protect and enhance the long-term value of our brand. We never compromise our product Our product is defined by quality, not price. We respect and exceed customer expectations Our goal is to turn customers into passionate advocates. We choose partners who reflect our values We collaborate with partners who uphold the same standards we do. We grow our brand by empowering others We support the growth of those around us and build meaningful connections. Responsibility is at the core of everything we do We prioritise ethical practices and sustainability. Kindness is our guiding principle Respect, empathy, and understanding shape how we work together.

Wholesale Account Manager – Established Beer Brand – London - Up to £50,000 plus car allowance My client is a leading and well known beer brand with ties across the entire country. This brand has a strong history is brand development, product development and a strong promotional strategy. As the Wholesale Account Manager you will be directly responsible for managing Wholesale & RTM relationships across the UK - with a focus on regional wholesalers in London including Dayla, The Drinks Warehouse and large regional groups. This role will require you to manage relationships, source new business and grow the portfolio through negotiations and JBPs. This is a role which requires bags of personality and brand awareness, along with a love for all things beer. Company Benefits: • Competitive package, excellent bonus commission and car allowance, • Private healthcare, extended holiday leave, pension scheme, • Discounted products and additional company perks. Succession and PDP plan implemented. Wholesale Account Manager Key Responsibilities: • Manage and grow a portfolio of national and regional wholesale customers at a Regional level whilst onboarding new RTM businesses., • Lead and support commercial negotiations to unlock opportunities and maximise margin., • Build strong, long-term relationships with partners to deliver joint business plans., • Ensure brand visibility and execution excellence across wholesale networks., • Collaborate cross-functionally with marketing, demand planning and customer service teams to ensure smooth delivery and activation. The Ideal Wholesale Account Manager candidate: • Proven experience as a Wholesale Account Manager managing relationships with partners within the drinks industry., • Strong knowledge of RTM & Wholesale operators., • Excellent negotiation and communication skills., • Ability to build and maintain strong relationships with key stakeholders., • Strategic thinker with a proactive approach to identifying opportunities and solving problems., • Strong analytical skills with the ability to interpret sales data and market trends., • Self-motivated, results-driven, and able to work independently as well as part of a team., • Willingness to travel as required. If you are interested in having a chat about this role, please forward updated CV’s to Mark at COREcruitment / COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team- an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do. Customer Service Coordinator (Part-Time, 30hrs/week) Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment? 📍 Location: London 1 day onsite a week in office. 📄 Contract: Part-time (30 hours per week) 👤 Reporting to: Ecommerce Manager The Role: As our Customer Service Coordinator, you’ll be the voice of the brand-managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships. Responsibilities: • Managing customer enquiries across email, • Supporting customers with orders, delivery, returns & product info, • Resolving issues (late deliveries, damaged items, complaints) with care, • Processing returns and exchanges efficiently, • Collaborating with warehouse, operations & e-commerce teams, • Coordinating with couriers and internal teams to solve fulfilment issues Ideal candidate: • Experience in customer service (fashion, retail, or e-commerce preferred), • Strong communication skills with great attention to detail, • Proactive, organised, and solution-focused mindset, • Ability to juggle multiple tasks in a dynamic environment, • Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!) If you love problem-solving, enjoy working cross-functionally, and want to be part of a growing e-commerce journey—we’d love to hear from you!

Customer Service Administrator | High-End Interiors Brand | London Harmonic are delighted to be working with a well-established luxury furniture company in their search for a Customer Service Administrator. Growing on an international scale, this is a fantastic time to join the business and get exposure to a fast-growth and fun business. Working alongside various members of the Sales, Operations and Marketing teams, you will gain a high level of knowledge of the products sold. The company have gained recognition in the industry due to their unique and exclusive projects. Working closely with the Head of Sales, you will be main point of contact for client queries and quotations as well as attending external meetings to discuss various projects. Our client is looking for an enthusiastic and ambitious individual who is passionate about the design industry to join their team. Responsibilities: • Generating orders and quotations, • Managing the end-to-end order process including providing details regarding dispatch and delivery., • Meeting clients to discuss their brief and requirements, • Working closely with the sales and production teams to ensure a positive customer journey, • Greeting clients, running showroom tours, • Responding to client queries, • Administrative duties What we need to see (essential): • Previous admin experience, • Experience communicating with suppliers and clients, • Previous experience in retail, hospitality, fashion, interiors, stores, ecommerce, logistics, merchandising, purchasing, • Proactive and enthusiastic attitude, • Excellent communication skills, • A genuine interest in furniture and design What we would like to see (bonus): • Current experience in a Luxury Design or Furniture company, • B2b / B2c exposure would be beneficial Salary: £30,000-£33,000 + commission Benefits: Vitality Health Cover, Socials, Summer Trips, Training, Career Progression Start date: ASAP Location: Central London If this role is of interest, please apply online. Due to the high volume of applications we are receiving, if you have not heard back from us, please assume your application was unfortunately unsuccessful on this occasion. Please feel free to share this with any friends or colleagues who may be interested. Follow us on twitter: @HarmonicGroupHQ At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Location: Hanover Square - London Schedule: July 2026 Dries Van Noten founded his eponymous brand in Antwerp, Belgium, in 1986. He is widely recognised for his distinctive approach to craft, combining refined tailoring with bold eclecticism. His signature use of print, texture, colour, and silhouette continues to define a style that exists beyond seasonal trends. Today, Dries Van Noten collections are available in stores across Europe, the United States, and Asia, as well as through a global network of wholesale partners, and online. The brand has recently expanded into beauty and fragrance, complementing its ready-to-wear and accessories collections. In December 2024, Julian Klausner was appointed Creative Director. Having worked closely with Dries since 2018, his deep understanding of the house’s identity ensures continuity while opening a new chapter for its future. Mission As a Sales Associate for Dries Van Noten, you will be at the forefront of delivering exceptional customer service and driving high-quality sales. Your role will involve building strong client relationships, adapting to their needs, and embodying the Dries Van Noten philosophy. Your dedication and professionalism will contribute to the store’s success and enhance the overall customer experience. Responsibilities • Focus on generating high-quality sales across all product categories, developing strong client relationships, and delivering outstanding service, • Adapting to each client, identifying their needs and inspiring a journey across the Dries Van Noten collections, • Execute sales and operations in an effective and efficient manner to achieve and exceed planned daily, weekly and monthly sales goals, • Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers and peers, • Identify and handle client enquiries and concerns, • Provide a flawless selling ceremony and impeccable customer experience, • Communicate the Dries Van Noten brand aesthetic, philosophy and lifestyle to each client, • Execute constant follow-up and retention activities to nurture and develop the client portfolio The tasks above are not conclusive and may change according to the needs of the company. A flexible approach towards tasks and responsibilities is always needed. Profile • At least 3 years of relevant customer-facing experience in retail or other high-end service environment, • You are versatile, organized, motivated, methodical, and professional, • You have an excellent sense of customer service, • A natural passion for people & service, • The ability to adapt to different cultures & a real sense of empathy, • A team player attitude to reach a common goal & go the extra mile, • A strong appreciation for culture to engage with our clients- architecture, museum exhibits, film etc., • You have strong working knowledge of English. Other spoken & written languages highly advantageous.

About Us: 12 Hours Location: Brent Cross, London Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity. Key Responsibilities: • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way., • You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience., • You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops., • You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss., • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately. What You'll Need to Succeed: Technical: • Basic Product Knowledge involves understanding the features, benefits, and products available in the store., • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand., • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence., • Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

We are currently recruiting for full-time Retail Assistant roles in our new London stores. Whilst previous retail experience is required, a comprehensive optical training will be provided for this position. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, we are climate neutral certified, and we donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW. If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you! Key Responsibilities: • Provide an amazing in-store customer experience, • Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames, • Carry out the dispensing following the optometrist’s recommendations, • Oversee the complete lifecycle of orders and provide consistent after-sale assistance, • Be the voice of the customer and advocate customer needs/issues cross-departmentally, • Be creative and constantly consider new ways to help us provide the best possible customer service, • Convert customers into bloobloom advocates Who You Are: • You’re a passionate people person and like engaging with customers, • You’re driven and self motivated - you want to excel at what you do!, • You thrive in a multitasking environment and can organise your time efficiently, • You believe in understanding a customer’s pain, building value and solving problems, • You are a team player who works and engages with others to achieve results, • You are a strategic thinker and like to offer new ideas/solutions to improve things Essential Skills & Experience: • Relevant experience in retail, • Fluent English speaker with exceptional verbal, written and general communication skills, • Comfortable in a digital environment Key Benefits: • Opportunity to join a fast-growing and ambitious startup, • Work with a friendly team of highly motivated individuals, • Exceptional scope for progression and development, • An environment where you are listened to and can actually have an impact, • Spacious and modern new stores, with excellent staff facilities, • Regular company socials and events, • Free spectacles and sunglasses for you, and discounts for family and friends, • 22-day Holiday + Bank Holidays, • Competitive salary depending upon experience Further Information: • Type of contract: Full time, • Location: London, United Kingdom, • Working Hours: 40 hours per week

About Refyne We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless, and we guarantee our results every time! From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you're building your founding team or hiring at scale - we're your people. Our Client Our client is a prestige beauty brand with a growing presence across luxury retail environments. Known for its refined approach to makeup and elevated product design, the brand focuses on thoughtful formulations, modern artistry, and exceptional client experiences. With a strong reputation within the premium beauty market, the business continues to expand within high-end retail spaces and is seeking passionate beauty professionals who can bring expertise, artistry, and outstanding service to every client interaction. Overview We are seeking a Assistant Business Manager to support the leadership and performance of a luxury beauty counter within a prestigious retail environment. Working closely with the Business Counter Manager, this role will help ensure the counter delivers exceptional client experiences, strong commercial performance, and consistently high brand standards. As a senior presence on the counter, the successful candidate will lead by example through expert product knowledge, artistry services, and elevated client service, while helping motivate the team and support the daily running of the business. This position is ideal for an experienced Senior Beauty Advisor or Supervisor looking to take the next step within luxury beauty retail. Key Responsibilities Drive Counter Performance • Support the Counter Manager in achieving and exceeding sales targets and KPI’s., • Identify opportunities to maximise sales through expert consultation and personalised service., • Encourage repeat business by building strong client relationships., • Support daily counter operations and maintain strong retail standards. Deliver Exceptional Client Experience • Provide tailored consultations and product recommendations., • Build a loyal client base through exceptional service and relationship building., • Deliver engaging product demonstrations and beauty services., • Create memorable in-store experiences that position the counter as a destination for premium beauty. Lead by Example • Act as a role model for service, professionalism, and product expertise., • Support the Counter Manager in motivating and coaching the team., • Contribute to a positive, collaborative team culture focused on delivering outstanding results. Maintain Brand & Retail Standards • Ensure the counter is always presented to the highest visual merchandising and hygiene standards., • Demonstrate strong product knowledge and communicate the brand’s philosophy and values., • Support in-store activations, product launches, and promotional events. Qualifications • Experience within luxury beauty, prestige cosmetics, or premium retail environments., • Previous experience as a Senior Beauty Advisor, Supervisor, or Assistant Manager., • Passion for beauty, artistry, and delivering exceptional customer experiences., • Strong commercial awareness and ability to contribute to sales performance., • Confident supporting and motivating a team in a retail environment., • Excellent communication and relationship-building skills., • Highly organised with strong attention to detail. Additional Requirements • Ability to work retail hours including weekends and peak trading periods., • Passion for delivering luxury service and premium beauty experiences., • A proactive and positive approach to teamwork and business performance. Compensation & Benefits • Competitive salary with commission or performance-based incentives., • Generous annual leave allowance., • Product allocation and employee discounts., • Access to specialist product and service training., • Career development opportunities within a growing premium beauty brand. Contact details for this role; Emily Bentley 07441341665

About Indicium AI Indicium AI is trusted by the world's leading enterprises to deliver AI into production at scale. We are a global AI-native consultancy with proven experience across Financial Services, Energy & Utilities, Healthcare & Life Sciences, Retail & CPG, and Manufacturing. From strategy, to build, to business outcomes, we unlock value from AI with unmatched clarity, speed, and capability. Powered by 600+ AI experts serving 50+ enterprise clients from 5 global locations, we work side-by-side with top partners - including Anthropic, Databricks, AWS, OpenAI, and Microsoft - to deliver modern AI with speed and measurable impact. The Opportunity We are seeking an experienced Client Director / Sales Director with a strong background in selling professional and consulting services to large enterprise customers. This role is central to the continued growth of Indicium AI and will focus on winning new logos, expanding existing accounts, and building long-term trusted relationships with C-suite executives. You will operate as a senior, consultative sales leader—owning the full sales lifecycle while working closely with consulting, delivery, and partner teams to ensure Indicium AI consistently delivers measurable business value for our clients. This role suits someone with broad, cross-sector enterprise experience who is comfortable navigating complex buying environments and selling outcome-led consulting engagements. Key Responsibilities Business Development & Account Growth • Identify, build, and develop strong relationships with new and existing enterprise clients through proactive prospecting and high-activity sales engagement, • Generate new business and win new enterprise logos, • Identify and drive cross-sell and up-sell opportunities across Indicium AI’s consulting, data, and AI capabilities, • Close referenceable, outcome-focused engagements that deliver clear business value Sales Leadership & Execution • Own and manage the full sales lifecycle - from prospecting and qualification through negotiation, contract execution, and ongoing account growth, • Develop and execute differentiated sales strategies that position Indicium AI as a trusted transformation partner, • Accurately forecast pipeline and revenue, setting clear and realistic expectations internally and externally, • Lead by example, bringing the wider Indicium AI organisation with you through strong sales leadership and role-model behaviours Client & Partner Collaboration • Build trusted relationships with CxO-level stakeholders and their leadership teams, • Nurture relationships with strategic partners and identify joint go-to-market and sales opportunities, • Work closely with pre-sales, consulting, and delivery teams to shape compelling customer engagements and ensure successful delivery, • Stay engaged post-sale to ensure Indicium AI delivers on its commitments and drives long-term client value Commercial & Proposals • Draft and own commercial proposals, statements of work, and contracts, • Lead responses to RFI and RFP processes, • Partner with consulting and advisory teams to identify client buying patterns and feed insights into go-to-market propositions and service offerings Requirements Experience & Capability • Proven track record of selling technology and consulting services to large enterprise customers, • Demonstrable success in winning net-new enterprise clients and growing existing accounts, • Experience selling complex, outcome-based professional services engagements, • Comfortable operating in fast-paced, quota-driven environments, • Process-driven sales approach, following proven best practices, • Established network within enterprise customers and/or strategic partners Why Indicium AI? • Highly competitive salary, bonus, and benefits package, • Collaborative, diverse, and inclusive culture where every voice matters, • Flexible working policy—work where you do your best work, • Personal learning budget to support your development (mentoring, career framework, forums, lunch & learns)

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Harrods Knightsbridge. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence. ✂Line of Reporting This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager ✂Key responsibilities Including but not limited to: • Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager., • Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Support the Business Manager in managing stock levels in line with sales forecasts and budgets, • Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business., • Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. ✂Key Personal Qualities • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive list ✂Location This role is based in Harrods Knightsbridge. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

SALES ASSISTANT – LUXURY CHILDRENS WEAR Luxury Department store - London Salary - £30,000 per year Full time - 40 hours About: • It is a prestigious luxury retail brand known for its timeless and elegant children's clothing, crafted with the finest materials and attention to detail., • The collections reflect a blend of classic British style and modern flair, offering beautifully designed pieces that stand out for their quality and craftsmanship Responsibilities: • Provide personalized, attentive service to each customer, ensuring a positive shopping experience that reflects the brand's values., • Develop loyalty with our customers by building relationships with customers., • To demonstrate product knowledge in all categories., • Assist with yearly stock audits., • Closing and opening the boutique when required., • Responsible for cash, cards, and tills transactions., • Ensure the visual merchandising is immaculate. Requirements: • Previous experience in luxury retail, sales, or a similar customer-facing role, preferably in children's wear., • Strong communication skills and excellent customer service., • Energetic, confident, and with a target-driven attitude., • Excellent in providing customer service. Offering: • Opportunities for professional growth and development, • Excellent benefits scheme 360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

CONCESSION MANAGER WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Concession Managers are the ambassadors and guardians of our brand within a host store environment, leveraging our four pillars of retail excellence to lead our Concessions with entrepreneurial flair and commercial brilliance. As a Concession Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Join our Team as a Sales Associate at Luca Faloni! Location: Piccadilly, Marylebone, Chelsea, Broadgate Start Date: May 2026 visit lucafaloni.com About Us LUCA FALONI is a prestigious luxury brand renowned for its exquisite made in Italy menswear. With a focus on quality and timeless elegance, we've built a loyal global customer base. As we continue to grow, we're seeking enthusiastic Sales Associates to join our retail team and help create memorable shopping experiences for our customers. Role Overview As a Sales Associate at LUCA FALONI, you will be the face of our brand, engaging with customers, and assisting them in finding the perfect pieces that match their style. Your genuine passion for fashion and outstanding customer service skills will play a pivotal role in making our store a destination for luxury seekers. Key Responsibilities • Greet and assist customers in a friendly and professional manner., • Provide personalised styling advice and product recommendations based on customer preferences., • Create and maintain attractive visual displays that reflect the LUCA FALONI brand aesthetic., • Engage with customers to build strong relationships and provide an exceptional shopping experience., • Process transactions accurately and efficiently using the point-of-sale system., • Assist in inventory management, including restocking and maintaining product presentation., • Stay updated on product knowledge and brand information to address customer inquiries., • Contribute to achieving sales targets and store goals Requirements • Passion for fashion and an eye for quality and style., • Strong communication and interpersonal skills., • Customer-focused attitude with a desire to exceed customer expectations., • Enthusiastic and approachable demeanour., • Robust retail or customer service experience in luxury sector. Benefits • Competitive salary, • Commissions and bonuses, • Generous employee discounts on LUCA FALONI products., • Full uniform., • Clear career opportunities for growth within a luxury fashion brand., • Collaborative and supportive team environment., • Exposure to the world of luxury fashion and craftsmanship. If you are ready to embark on a journey in luxury fashion retail and contribute to an exceptional shopping experience, we'd love to hear from you! Apply by sharing your resume and a brief cover letter highlighting your passion for fashion and customer service. We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule. Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Biersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for the Chantecaille counter in Harvey Nichols, Knightsbridge. The successful candidate will be solely responsible for the overall performance and day-to-day management of the counter. As a standalone Account Manager, you will take full ownership of achieving and exceeding sales targets, delivering exceptional customer service, and maintaining brand standards. You will be accountable for driving business performance through strong personal sales, clientelling, and commercial awareness. You will ensure the counter is presented to the highest standards at all times and aligned with Chantecaille’s luxury image. CUSTOMER SERVICE AND PERFORMANCE • Achieve targets set by the company, as communicated by the Head of Retail/ Area Sales Manager, including items per transaction, average sale value, and business mix, • Deliver the highest level of customer service, ensuring every client receives an exceptional experience, • Build and maintain a loyal client base through strong relationship management and follow-up MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Take full accountability for achieving all sales and business objectives, • Demonstrate excellent selling skills and act as a brand ambassador for Chantecaille, • Proactively seek new sales opportunities both within and outside the store, • Monitor competitor activity and remain commercially aware to drive business performance, • Regularly review performance with the Area Sales Manager and implement action plans where required COMMUNICATION AND WORKING RELATIONSHIPS • Maintain regular and effective communication with the Area Sales Manager, sharing updates, performance insights, and any challenges, • Build strong collaborative relationships with the store management team and colleagues EVENTS • Plan and execute in-store events to drive sales and brand awareness, • Ensure events are well-prepared, including stock, merchandising, and customer outreach, • Deliver events in line with marketing guidelines and strive to exceed targets, • Provide feedback to the Area Sales Manager following events STOCK AND INVENTORY MANAGEMENT • Monitor stock levels and ensure key lines are always available, • Highlight any stock concerns to the Area Sales Manager and agree on action plans, • Maintain stock rotation and ensure accurate sell-through reporting MAINTAIN WORK ENVIRONMENT • Ensure the counter is always clean, organised, and aligned with Chantecaille standards, • Maintain high standards of hygiene, merchandising, and presentation, • Ensure all displays, testers, and tools reflect the brand’s luxury image TEAMWORK • Work collaboratively with store teams and colleagues to ensure smooth day-to-day operations, • Provide excellent internal customer service and build strong working relationships, • Stay informed about product updates, brand initiatives, and company communications ADMINISTRATION • Complete all reporting accurately and in line with deadlines, • Maintain and update systems such as company devices and reporting tools, • Analyse business performance and proactively identify opportunities for growth IMAGE • Maintain personal grooming standards in line with company expectations, • Uphold the Chantecaille brand image at all times

We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury clients retail team, specialising in Ready-to-Wear and Couture services. The ideal candidate will have extensive experience managing VICs, consistently exceeding sales targets, and driving business growth within a luxury environment. You will be responsible for delivering a personalised and elevated client experience, maximising revenue opportunities, and representing the brand with the highest standards of professionalism, service, and product expertise. Key Responsibilities: Sales & Clientelling • Drive sales and exceed targets through exceptional product knowledge and sales techniques across Ready-to-Wear and MTW categories., • Deliver a luxury, personalised shopping experience, offering bespoke styling advice and tailored solutions based on client needs and preferences., • Manage the full sales journey for both existing and new clients, ensuring a seamless and elevated customer experience., • Develop strategies to maximise sales opportunities through product launches, and exclusive events., • Maintain up-to-date knowledge of fashion trends and seasonal collections to provide informed and elevated styling recommendations. VIC Relationship Management • Manage and grow a portfolio of VIC clients., • Build and maintain strong, long-term relationships with top clients through regular follow-up and personalised communication., • Create and utilise CRM tools and clientelling strategies to track purchase history, preferences, and key dates in order to anticipate client needs and enhance engagement., • Organise and participate in exclusive client events, fittings, and trunk shows to strengthen relationships and drive high-value sales. Sales Leadership & Target Achievement • Demonstrate a proven track record of exceeding sales targets and contributing to business growth., • Consistently achieve individual and store KPIs while setting a high standard within the team., • Support business development initiatives by identifying and nurturing new VIC opportunities through exceptional service and relationship management., • Mentor and support junior team members in achieving their sales and clienteling goals. Store Operations & Team Collaboration • Work closely with store management to ensure sales strategies align with business objectives and brand standards., • Support visual merchandising and maintain the overall store presentation in line with the luxury positioning of the brand., • Collaborate with inventory and stock teams to ensure product availability and access to new collections., • Provide leadership during peak trading periods, supporting client flow management and maintaining exceptional service standards. Key Requirements • 3+ years’ experience in luxury retail, with a strong focus on VIC management and achieving sales targets., • Extensive knowledge of Ready-to-Wear and Made-to-Order services, with the ability to deliver tailored solutions to high-net-worth clients., • Proven success in exceeding both individual and store-wide sales targets within a luxury retail environment., • Exceptional clienteling skills with the ability to build and maintain long-term relationships with top-tier clients., • Strong understanding of luxury fashion, craftsmanship, tailoring, and current market trends., • Highly organised, proactive, and commercially driven., • Professional, polished, and confident in delivering a world-class luxury customer experience., • Flexible and adaptable, with availability to work weekends, evenings, and peak trading periods as required.

Role: Store Manager Location: London Paddington Station Job type: Permanent, Full-Time, 40 hours Reporting to: Area Manager Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement- Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. The Challenge – Balancing Our Values While Being Commercial We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere. Role Responsibilities • Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact., • Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement., • Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results., • Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback., • Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience., • Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability., • Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose. Skills and Experience We’re looking for a Store Manager with: • Proven experience in retail management with a track record of driving commercial success., • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team., • Excellent communication and organizational abilities., • A passion for delivering exceptional customer experiences., • Ability to make data-driven decisions and spot opportunities for growth., • Experience in visual merchandising and stock management., • A positive, adaptable, and resilient attitude in a fast-paced environment. Role Competencies • Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team., • Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions., • Customer Focus – Commitment to delivering exceptional service and creating memorable experiences., • Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire., • Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity., • Operational Excellence – Attention to detail in managing store operations, stock control, and compliance Key Contacts and Relationships: • Reporting to: Area Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store team performance and development, • Store budget and financial targets, • Stock control, and loss prevention, • Store compliance with company policies and legal requirements FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave, • Refer a friend scheme

We are currently hiring for full-time Store Manager positions at our London locations. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate neutral certified, and donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW. If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you! Key Responsibilities: • Drive sales in store through best in class customer service, demonstrating commercial acumen and providing inspiring leadership to your team, • Nurture and develop a culture of beautiful service through leading by example, observation and in-moment coaching, • Run an efficient business by minimising stock loss, keeping displays up to date and the store environment looking immaculate, • Ensure our retail standards are maintained throughout all areas of the store at all times, • Adopt an upside-down management approach with coaching at the forefront, • Develop a high performing team driven by strong cultural values, • Bring out the best in our store teams through 121s, coaching, frequent reviews, and role modelling, • Be the voice of the customer and advocate customer needs/issues cross-departmentally, • Help maintain a high standard of work according to the QA system and British Standards, • Maintain good working relationships with all other staff, both within the store and in the wider organisation, • Assist in the recruitment, on-boarding, training and development of employees Who You Are: • You’re a passionate people person and like engaging with customers, • You’re driven and self motivated - you want to excel at what you do!, • You thrive in a multitasking environment and can organise your time efficiently, • You believe in understanding a customer’s pain, building value and solving problems, • You are a team player who works and engages with others to achieve results, • You are a strategic thinker and like to offer new ideas/solutions to improve things Essential Skills & Experience: • 5 years of experience as a Store Manager, • Excellent oral and written communication skills, • A customer-centric mindset and approach, • Efficient multitasking and prioritisation skills, • Good grasp of numbers and the ability to report, • Ability to learn and use new software and platforms quickly and efficiently, • Prior experience in the optical industry would be advantageous Key Benefits: • Opportunity to join a fast-growing and ambitious startup, • Work with a friendly team of highly motivated individuals, • Exceptional scope for progression and development, • An environment where you are listened to and can actually have an impact, • Spacious and modern new stores, with excellent staff facilities, • Regular company socials and events, • Free spectacles and sunglasses for you, and discounts for family and friends, • 22-day Holiday + Bank Holidays, • Competitive salary depending upon experience Further Information: • Type of contract: Full time, • Location: London, United Kingdom, • Working Hours: 40 hours per week

Are you passionate about retail and are driven by the world of luxury skincare and prestige cosmetics? As an Assistant Business Manager, for La Prairie, Harrods you will have the opportunity to work alongside the Business Manager to lead and grow our beautiful brand at Harrods, London including our Spa treatment room. This is an exceptional opportunity as Harrods accounts for 60% of our UK & Ireland Business. You will lead and manage a team of up to ten consultants, driving performance, fostering engagement, and contributing to business growth while ensuring the delivery of exceptional client experiences. The successful candidate will inspire and act as a role model to the team, providing best-in-class service and transforming every customer interaction into a true luxury experience. Your goal will be to strengthen the brands positions within the skincare and makeup category, in full alignment with the brand’s strategic vision and roadmaps. Main responsibilities • Set and monitor daily team objectives, adapting focus throughout the day to maximise performance and support key launches and promotional activity., • Deliver a high standard of customer service by actively engaging clients, identifying their needs, asking appropriate follow-up questions, and offering personalised skincare consultations., • Ensure every customer is introduced to the collections to enhance the overall client experience., • Proactively plan and organise external events to drive business growth and increase brand awareness., • Maintain accurate and up-to-date customer records within the EPOS system, • Ensuring excellence in Spa operations and client service, being the main point of contact for retail and spa coordination Business Planning Counter Performance & Sales: • Ensuring you work with the Business Manager on the business plan to define and monitor weekly sales targets, providing clear rationale and regular performance updates., • Plan and deliver tailored events and in-store (on-counter) activities to support achievement of the business plan, while maintaining strong awareness of competitor activity., • Ensure all required paperwork and administrative tasks are completed accurately and within agreed deadlines., • Maintain accurate stock levels, optimise stock ageing, manage tester availability, and implement timely corrective actions where required., • Proactively manage team absences to ensure consistent and effective counter coverage., • Ensure full accuracy and compliance in all sales reporting, including use of IPPOS and clienteling systems. Spa Performance & Sales: • Being the main point of contact for spa bookings, working alongside the PR manager, working with Harrods concierge, supporting in training the Harrods call centre team and driving occupancy and retail performance, • Drive the team to achieve individual paid Spa appointment targets, • Ensure and track appointment bookings so that the occupancy target is met for the Spa, • Engage, and coach Harrods team about Spa Services to increase appointments and loyalty to the brand Team Development & Performance Management • In partnership with the Business Manager you will lead, coach, and develop a team of Beauty Consultants, Makeup Artists, Spa Consultants, and stock controller ensuring excellence in performance, conduct, and client service., • Build and motivate high-performing teams that consistently meet or exceed KPIs., • Partner with the Retail Education Manager to analyze KPIs, identify training needs, and enhance sell-out performance. Marketing & Merchandising Implementation • Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy., • Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact., • Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards. Store relationship & Communication • To ensure that you are informed about current and new business initiatives and to provide feedback to the Business Manager & Training Manager., • Ensure you are up to date at all times of the HO emails and feedback to the team, • EPOS accuracy and compliance, • Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points, • Develop and maintain good working relationships with all store based colleagues, • In partnership with the Business Manager, Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales. In return, La Prairie & Chantecaille offer • A competitive salary and discretionary commission scheme, • 33 holiday days (including bank holidays), • Generous product allocation & discount, • Long Service Awards starting with 3 years’ service, • A free product to try every time there is a new launch, • Contributory pension scheme – 5% employer contribution, • A range of opportunities to develop and grow personally and professionally, • 24/7 Access to Employee Assistance Programme called Lyrahealth, • Annual performance reviews so you know your career is going in the right direction Reports to: Harrods Business Manager. In the absence of Business Manager the Assistant Business Manager will report into the Head of Retail. We look forward to receiving your application.

Job Title: Account Manager (ambitious Senior AE’s welcome) Location: Hybrid - up to 3 days in the office, (Triton Street) Reports to: Account Director The role: To support the Account Director (and Senior Account Manager) in the development of integrated communications for a global healthcare brand. Working with the client and internal teams to support in the strategic thinking, creative ideation and design development with local implementation across shopper channels including instore and online. You will need strong communication skills and have the ability to work across multiple levels of our organisation and the clients’ business. You should be passionate about shopper marketing and have some experience in working with strategic partners. You should be highly familiar with international retailing and preferably have worked in a client facing role in a creative agency where you have managed and facilitated communication across consumer and trade marketing channels. We are seeking a motivated Junior Account Manager who is eager to develop their skills and advance into a Senior Account Manager position as part of their career growth. Responsibilities: Account and Project Management • Drafting and consolidation of client briefs, • Managing timing plans to include hand off from our strategic partners, through to ideation and concept development and into assets and toolkits finalization, • Status reporting on projects and pro-active communication to ensure clients are fully informed of project progress, • Understand and familiar with a broad range of printed and digital shopper formats, • Ensure all output meets and exceeds client expectations and meet timelines, • Understanding of the brand portfolio and their respective global brand guidelines, • Organising and scheduling work with the team’s creative resources Financial Management • Supporting the Account Director and Senior Account Manager in the monthly performance and profitability analysis, • WIP and billing management, ensuring work is billed correctly and timely, • Monitoring and reporting levels of work to ensure efficient use of team time Client Development • Develop, maintain and extend client relationships, building trust and confidence in our capability, • Develop a deep understanding of the client’s business and brands, • Retention and expansion of work streams across specific categories, • Manage client expectations in relation to project objectives, creative standards, timelines and budgets Functional Competencies: • Strong collaboration skills, • Good problem solving and decision-making skills, • Excellent communication and persuasion skills, • Ability to judge and evaluate creative concepts, • Thorough understanding of clients and their business/industry, • Excellent communication skills Skills and Experience required: • 3+ years' experience in a shopper marketing/ retail/ integrated agency or similar environment., • Passionate and personal interest in Shopper Marketing, international retailing, innovation and trends., • An individual with strong commercial awareness and with the ability to build and maintain solid client relationships., • Ability to juggle numerous tasks at once and deliver all effectively., • Demonstrate management skills, including administration, planning, cost/budget and project management, status reporting., • Excellent communication skills, both oral and written, must be shown for both internal and client proposals, presentation and training, together with good PC skills., • A friendly, positive team player with strong interpersonal/communication skills., • Be proactive and take initiative to get things done., • Committed to high-quality output and service, with a strong attention to detail., • Display confidentiality at all times with regards to Tag business. Measures of Performance: • Time and cost management on projects, • WIP billing to be minimized as much as possible, • High customer satisfaction scores, • Working relationship and reputation with clients and internal stakeholders

Luxury Watch Sales Assistant Full-time Permanent Sales Consultant Basic Salary: £31,000 -£42,000 plus commission IRD Consultancy To be considered for this role, a proven track record in luxury retail is a prerequisite. We strongly encourage individuals who enjoys cultivating relationships, are passionate about brand heritage and storytelling, and are enthusiastic in watch technicalities to apply for this role. Our Clients We actively recruit for multiple leading Luxury Swiss Watch brands (mono boutique and multiple brand retailers), within the luxury retail trade based in Bond Street, Sloane Street, Knightsbridge, Oxford Street, Regent Street, Covent Garden, Harrods, Selfridges, and other locations. Job Overview As a Sales Consultant, you are responsible for the achievement of the sales objectives including active networking and building a strong client relationship through the highest level of luxury customer service, by creating an authentic, exquisite experience for all customers. In addition to being Sales Consultant for the company, you will play a vital role as being flexible, highly driven with an entrepreneur-mindset and to support as a team member in store. What you will bring • A minimum two-year luxury retail experience, preferable with a client book, • A strong selling skill with a proven result and background in sales, • Ability to carry out a flawless selling ceremony which adhere to the Brand’s direction combined with your very own unique professional approach., • Ability to strengthen brand loyalty by personalising client follow-up., • Ability to work well within a team as well as independently., • Immaculate personal presentation and attention to detail, • Communication skills and Interpersonal sensitivity, • Ability to serve clients and able handle challenging confidently., • Adhere to inhouse security procedures. Your journey with IRD Once we have received your expression of interest, we aim to provide you with a timely and personable recruitment process and rest assured you will receive a full support throughout your journey. Apply now by submitting your most recently updated CV, one of our Recruiter will contact you for a discussion on growing your career today.

Work Location: Westfield London W12 / Westfield Stratford Job Responsibilities • Warmly welcome customers, accurately identify and explore their needs, and provide professional product consultation, targeted recommendations, and service demonstrations;, • Possess solid knowledge of all in-store products (functions, configuration, pricing, promotions, etc.) and be able to clearly communicate and match them to customer needs;, • Proactively drive personal sales results and actively support the team in achieving store sales targets, with a strong sense of responsibility for business performance;, • Skilled in exploring customer potential demands and converting them into sales opportunities, while building long-term customer relationships;, • Handle customer complaints and after-sales issues with professionalism, provide high-quality service, and enhance customer satisfaction;, • Maintain Xiaomi brand standards and store image: ensure a clean environment, neat product displays, and create a professional shopping atmosphere;, • Participate in company-organized trainings and promotional activities to continuously refine sales techniques, upselling skills, and product knowledge;, • Complete other tasks assigned by management. Job Requirements: • Proven retail sales experience with a track record of achieving or exceeding sales targets, especially in consumer electronics or mobile phone industries;, • Strong ability to identify customer needs and provide solutions, with consultative sales or customer relationship-building experience;, • Excellent communication and interpersonal skills, with a strong sense of teamwork and ownership;, • Experience in Xiaomi New Retail or other innovative retail models is a plus;, • College/High school diploma or above, with good personal image and professional demeanor.

Job Description Title: Full-time Sales Associate - Heathrow Airport Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Description Title: Deputy Store Manager - Flagship Regent Street Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices The Deputy Store Manager supports a culture of integrity, performance, and team collaboration, ensuring that every customer experience reflects Longchamp’s luxury heritage. Job Purpose To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service. Key Responsibilities Team Leadership & Development • Lead and motivate the sales team during daily operations, • Support recruitment, onboarding, and training of team members, • Conduct daily briefings, performance coaching, and mentorship, • Create a motivating environment focused on team growth and development, • Act as the Store Manager in their absence, ensuring leadership continuity Client Experience & Clientelling • Maintain the highest standard of personalized luxury service, • Encourage and monitor CRM engagement, including new client capture and VIP retention, • Resolve elevated client concerns with professionalism and brand alignment, • Coach staff on building long-term customer relationships through exceptional service Sales & Commercial Objectives • Support the achievement of daily, weekly, and monthly sales goals, • Monitor individual and team KPIs; drive improvement through action plans, • Identify commercial opportunities on the sales floor and in client behaviour, • Ensure full engagement in store campaigns and product launches Operations & Compliance • Oversee stock management, deliveries, and transfers, • Ensure store opening, closing, and cash-handling procedures are executed properly, • Uphold loss prevention protocols and ensure audit compliance, • Assist with workforce planning and administrative tasks as delegated Visual Merchandising & Brand Representation • Ensure consistent adherence to visual merchandising guidelines, • Collaborate with VM team to execute floor set changes and in-store animations, • Maintain a premium environment reflective of the brand’s aesthetic, • Support the integration of marketing and visual initiatives into the store experience Skills & Qualifications • 3–5 years of experience in luxury or premium retail, • At least 1–2 years in a supervisory or assistant management role, • Strong leadership and coaching skills, • Proficiency in sales reporting, CRM, and inventory systems, • Excellent communication and interpersonal abilities, • Fluent in English; other languages a plus, • Proficient in MS Office and retail POS platforms Person Specification • Professional and refined presence with a client-first mindset, • Solution-focused, adaptable, and calm under pressure, • Motivated by results and team success, • Leads by example with integrity and consistency, • Flexible and willing to work evenings, weekends, and holidays as needed Key Performance Indicators (KPIs) • Achievement of store and individual sales targets, • Client retention, CRM capture rates, and VIP contribution, • Mystery shopper results and client feedback scores, • Staff training completion and performance progression, • Inventory accuracy, stock loss, and shrink prevention, • Compliance with visual standards and store audits, • Floor efficiency and productivity (coverage, conversion, ATV, UPT) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

SUMMARY: A Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the Customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager. SALES LEADERSHIP: • Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager, • Strives for sales excellence and results, • Ensures selling standards are met, • Works with customers and models excellent customer service and clientelling skills, • Maximizes sales through strong floor supervision ASSOCIATE DEVELOPMENT: • Ensure associates are trained on product knowledge, selling skills and customer service and operations • Provides information and feedback for Sales Associates, • Team sells with Sales Associates to contribute to the development of the selling team OPERATIONS EXCELLENCE: • Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook • Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: • Helps execute floor-set and promotional directives, • Works as a member of the team to insure all store standards are met, • Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times, • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction FASHION SAVVY: • Represents the fashion and style of Veronica Beard, • Knowledge of current fashion trends and styles, • Appreciation and demonstration of an overall finished fashion look PHYSICAL DEMANDS: • Ability to operate computer/cash register, • Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet, • Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds WORK ENVIRONMENT: • Ability to create a quality working environment that will encourage others to develop and excel, • Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals QUALIFICATION REQUIREMENTS: • Minimum of 2 years retail Store Management position/ experience in women’s apparel (or related field) • Ability to work flexible schedule including nights and weekends, • Strong verbal and communication skills, • Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

JOB TITLE Sales Advisor ROLE TYPE - Full-time Temporary contract REPORTING TO Store Manager LOCATION London - Motcomb DATES : Asap until end of September COMPANY PROFILE Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort . ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear . Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms . THE POSITION Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres. RESPONSIBILITES Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects: Brand Image • Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look, • Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment, • Share your expertise with the customers and with the teams Sales skills • Master and observe the Eres Art of Sale techniques, • Have a perfect knowledge of Eres, of the collections and the stocks, • Know and follow the KPI’s, • Develop and work with the customer file, • Support the other Sales assistants Operations • Master the management of the cash desk, • Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms, • Participate to the reception of goods, to the stock management and to the boutique reorders PROFILE A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy Strong customer Service Mindset Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy Structured, organized, show initiative At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions... We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!

Multi Skilled Technician (Electrical Biased) Swissport Southern Airports Full-Time Role - Call-Out Rota (Approx. 1 in 5) Standby Payment Included About the Role We are seeking a qualified and motivated Multi Skilled Technician (Electrically biased) to join our site maintenance team supporting Swissport Southern Airports. You will deliver planned and reactive maintenance to ensure facilities remain safe, compliant, and fully operational, enabling smooth airport operations with minimal disruption Key Responsibilities • Carry out planned preventative maintenance (PPM) and reactive works, • Complete maintenance tasks via electronic systems (Aurora/Helpdesk), • Ensure full compliance with Health & Safety and airport security requirements, • Conduct fault finding and diagnostic analysis, • Maintain accurate site records and logbooks, • Monitor plant condition and report reliability concerns, • Maintain clean and safe plant areas, • Respond promptly to emergency call-outs, • Support and mentor apprentices, • Identify opportunities for continuous improvement About You Essential Requirements: • Level 3 NVQ in Electrical Engineering, • 18th Edition Wiring Regulations, • Clean Driving Licence, • Basic mechanical and A/C systems knowledge, • Good IT skills (tablet-based reporting systems), • Strong communication skills, • IOSH or similar Health & Safety qualification, • Experience in a similar maintenance role, • Mechanical and Electrical qualifications What We’re Looking For · Organised and able to prioritise · Committed to safety and quality standards · Proactive and solution-focused · Motivated and reliable · Strong attention to detail · Ability to comfortably work alone What can we offer you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you. #INDDF1

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for an enthusiastic and people‑focused Team Leader to support the day‑to‑day running of our flagship store. This is a hands‑on, shopfloor‑based leadership role, where you’ll coach, motivate and support a large front‑line team to deliver exceptional service across both shopfloor and back‑of‑house areas. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. What's In It For You... £16.80 per hour 25 days holiday (pro-rata) GymPass HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content Staff discounts on Studio Tour tickets, retail, food and beverage Access to Friends and Family events Option to join our pension and private healthcare schemes Your Role Accountabilities... • Run the shopfloor and back‑of‑house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day., • Maintain a strong physical presence on the shopfloor, responding quickly to trading demands, queues, replenishment needs and guest issues., • Coordinate shopfloor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading., • Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively., • Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands., • Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours., • Support onboarding and buddying of new starters, ensuring they can confidently operate in both shopfloor and back‑of‑house environments., • Act as first point of escalation for operational issues, resolving where possible and escalating appropriately., • Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times. Skills & Qualifications... • Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast‑paced retail environment., • Passion for coaching, developing and motivating others., • Strong customer‑service focus with confidence leading large teams., • Great communication skills and a proactive, hands‑on leadership style., • Experience across both shopfloor and back‑of‑house operations., • Comfortable using POS and retail systems. Working Pattern... This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world. We’re looking for a creative and detail-driven Visual Merchandiser to bring our store experience to life every day. In this role, you’ll play a key part in delivering visually impactful displays that inspire customers, drive sales, and reflect our brand at its best — while working at pace to maintain exceptional standards across the shopfloor during busy trading periods. Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku. Your New Role… Join us in crafting magical experiences for our visitors and become a key part of a world-renowned brand by driving sales through the commercial, creative, and customer-focused presentation of our products. Your Role Accountabilities… * Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly and in accordance with guidelines and agreed standards. * Assist with visual merchandising enquiries and provide solutions to any challenges. * Maintain minimal shrinkage through efficient handling of products and packaging. * Support the store team to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets. * Engage with customers, identify their needs and ensure they are met using skilled questioning and listening techniques. * Stay updated on product knowledge and confidently discuss the features and benefits of our merchandise with customers. * Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff. * Perform housekeeping duties and minor maintenance, ensuring strict standards are maintained and stock is replenished and visually merchandised according to guidelines. * Conduct daily floor walks with the team, ensuring layouts are maintained and shop floor standards are met, while constantly reworking stock to generate sales and maintain visual appeal. Qualifications & Experience… * Visual merchandising skills with an eye for detail. * Creative and imaginative, while demonstrating brand awareness. * Proactively seek out opportunities to increase sales. * Provide the highest levels of customer service. * Effective, confident communication with visitors and colleagues. * Work as part of a team with a flexible approach. * Self-motivated work confidently without supervision. * Proficient with Microsoft Office. Working Pattern… * This role is full time (40 hours a week). * Because of the adaptive nature of this role, flexibility is required to suit the needs of the business, with the position primarily based at our Oxford Street store and regular support required at our Kings Cross location. * Roles within the retail team may include interacting with customers and replenishing our shelves. On occasion, all members of the team will need to work across all these functions at different times. * Participate in cover of the retail stores as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members. Overnights will also be required for new season/range turnaround and window installs. #T&R #RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

* * SALARY:Starting from 58,732.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 27/05/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. Shape the future of leasing at VWFS This is a pivotal commercial role at the heart of our Retail Leasing growth. As Leasing Partnerships Manager, youll lead the development of strategic relationships across Volkswagen Group brands, securing vehicle supply and shaping how we deliver a consistent, competitive leasing proposition across all sales channels. Youll operate at the intersection of brand, product and sales - bringing alignment, driving performance, and influencing how we grow in an increasingly complex and competitive market. Why this role matters: Youll play a key role in delivering VWFS UKs leasing growth ambitions Youll shape how we collaborate with Volkswagen Group to unlock commercial opportunity Youll influence strategy across Retail, Broker and Corporate sales channels Youll operate in a high-visibility role with exposure to senior stakeholders across VWFS and VWG What youll be doing: Build and influence senior relationships across Volkswagen Group brands to secure CtP (commit to purchase) vehicle supply Lead commercial negotiations to deliver competitive pricing and maximise channel performance Align leasing campaigns across RCH (Retailer introduced Contract Hire), CtP and CTM (commit to market) to drive impact while protecting channel integrity Partner with Broker and Retail teams to unlock growth and ensure clear channel differentiation Use market insight and data to inform decision-making and future strategy, Influencing governance forums and brand reviews, shaping Contract Hire planning and direction Drive engagement and performance across retailer networks supplying CtP vehicles Oversee end-to-end operational delivery, from vehicle logistics through to customer outcomes Provide leadership continuity, stepping in for senior leaders where required What youll bring: Youll be a commercially driven team player who thrives in a fast-paced, target-led environment and is confident operating at a senior level. Youll combine strategic thinking with a strong bias for deliveryable to build relationships, influence outcomes, and turn opportunity into tangible business results. Essential experience & skills: Proven success in sales or commercial roles, with clear delivery of growth outcomes Strong background in automotive financial services or vehicle leasing Strong commercial acumen and understanding of automotive and financial markets Experience influencing senior stakeholders across complex, matrix environments Deep understanding of leasing products, distribution channels and customer journeys Skilled negotiator with the ability to operate at senior level Ability to translate data and insight into actionable commercial decisions Strong communication and presentation skills, including Board-level materials What makes this opportunity stand out High-impact role within a key VWFS growth area Opportunity to shape a strategically important channel Broad exposure across VWFS, VW Group brands and multiple sales functions A role combining strategy, commercial negotiation and operational delivery Whats in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. Apply now If youre ready tolead a critical area of our leasing business and drive meaningful commercialgrowth, wed love to hear from you.

About Us At CREATE Fertility and IVI UK, we support people through one of the most important and emotional journeys of their lives. As part of one of the world’s leading fertility groups, we combine world-class clinical expertise with genuinely compassionate care, helping thousands of patients across the UK access innovative fertility treatment tailored to them. Our clinics are known for pioneering Natural and Mild IVF approaches, offering safer and gentler treatment options alongside advanced fertility services including IVF, IUI, ICSI and fertility preservation. Above all, we believe exceptional patient care starts with exceptional people. The Opportunity We are looking for a highly personable, organised and emotionally intelligent Patient Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering outstanding customer experiences. You do not need fertility experience to apply. What matters most is your ability to build trust, communicate with empathy, manage multiple priorities and provide a high level of care and service throughout every interaction. You will play a key role in supporting new patients from their first enquiry through to treatment, becoming a trusted point of contact throughout their journey. This is a role for someone who genuinely enjoys helping people, while also being motivated by performance, accountability and delivering excellent outcomes. What You’ll Be Doing • Supporting patients throughout their treatment journey, from initial enquiry through to treatment completion, • Delivering a warm, professional and high-quality experience across every patient interaction, • Managing appointments, bookings and patient communications efficiently and accurately, • Acting as a key point of contact for patients, providing guidance, reassurance and support, • Working closely with clinical teams to ensure a seamless patient experience, • Proactively identifying and resolving issues to maintain exceptional service standards, • Managing multiple patient journeys simultaneously while maintaining attention to detail, • Working towards individual and team KPIs focused on patient experience, conversion and retention, • Ensuring all processes are compliant with HFEA regulations and internal protocols What We’re Looking For Essential Experience • Minimum 2 years’ experience in a customer-facing or service-driven role, • Experience working in a fast-paced environment where delivering exceptional service is essential, • Proven ability to manage difficult or sensitive conversations professionally and empathetically, • Strong organisational skills with the ability to multitask effectively, • Confident communication skills, both written and verbal, • Comfortable working towards targets, KPIs or performance measures We’d Particularly Love To Hear From People With Backgrounds In: • Private healthcare, • Hospitality or luxury service environments, • Airline or travel industries, • Membership or client services, • Retail leadership or premium customer experience roles, • Patient-facing healthcare support roles Personal Qualities • Warm, compassionate and emotionally intelligent, • Calm under pressure, • Highly organised and proactive, • Positive, resilient and solutions-focused, • Passionate about helping people during important life moments Why Join Us? • Work for one of the world’s leading fertility groups, • Be part of a genuinely meaningful patient journey, • Supportive and collaborative team culture, • Opportunity to develop within a growing healthcare organisation, • A role where empathy and high performance are equally valued

The role of Forklift Driver is based in Park Royal. First Call Contract Services are an employer of choice for candidates from many backgrounds, such as delivery driver, warehouse, customer service, support worker, retail associate, cleaner and many more.

About the Job Company Description OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Senior Jira Administrator to join us and contribute to building high-quality, end-to-end solutions that create real business impact. OBSS is looking for a Senior Jira Administrator to join our dynamic team and drive the architectural transformation of software delivery lifecycles. Beyond tool administration, you will contribute to delivering end-to-end ALM and ITSM solutions across diverse industries. You will work on high-impact projects, collaborating with cross-functional teams to design, model, and automate complex business processes within the Atlassian ecosystem, ensuring scalable and high-quality infrastructures that solve real-world operational challenges. Main Responsibilities • Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence., • Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation., • Execute configuration, customization, and optimization tasks across both Jira Cloud and Data Center environments., • Act as a key point of contact for technical or operational issues during critical phases such as go-live, migrations, and production errors., • Transform standard SDLC and ITSM frameworks into functional and scalable models within the Atlassian ecosystem., • Prepare and maintain comprehensive technical and functional documentation for all implemented solutions on Confluence. Qualifications / Technical Skills • Full professional proficiency in Turkish and English., • Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures)., • Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic via Groovy., • Strong understanding of REST API concepts and experience in system integrations., • Awareness of system limitations, app compatibilities, and the performance impact of custom fields and automation rules., • Proven ability to translate ambiguous or complex business requirements into clear, sustainable, and technical configuration plans., • General knowledge of the Atlassian plugin ecosystem and Atlassian SDK for troubleshooting or minor enhancements., • Ability to bridge the gap between technical solutions and business needs, ensuring effective communication with non-technical stakeholders., • A proactive approach to distinguishing between "quick fixes" and "permanent solutions" while working under pressure. Additional Informations : Professional Growth & Learning As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement. Company Culture and Values We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued. Benefits and Perks We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

Field Service Engineer - Installation & Maintenance Technician Field based | North, Midlands & South UK | Smart Parcel Lockers We’re supporting a fast‑growing business rolling out a nationwide network of smart parcel lockers across the UK. As installations accelerate, they are looking to hire field‑based technicians to take ownership of on‑site site surveys, installations, commissioning, maintenance, and ongoing support of live locker units across the North, Midlands, and South. This is a hands‑on field role for someone who enjoys working with physical, connected hardware in real‑world environments. The role You’ll be responsible for installing delivered locker units on site, commissioning them into service, maintaining live equipment, and resolving faults in the field. The lockers are battery and solar powered, modular, and connected via IoT technology. This role is fully field based and does not involve building units from scratch. What you’ll be doing • Install parcel locker units at customer sites, • Conduct pre-installation site surveys to confirm location suitability, access, and ground conditions, • Position, secure, and commission lockers so they are live and operational, • Carry out system checks, functional testing, and go‑live sign‑off, • Diagnose and repair mechanical, electrical, or connectivity faults on site, • Perform preventative maintenance and routine inspections on live lockers, • Support firmware or product updates in the field, • Respond to escalated faults or repeat issues, • Work alongside subcontractors or delivery partners during larger regional rollouts, • Accurately document installations, maintenance activity, and fixes, • Represent the business professionally on retail, landlord, and public‑facing sites What we’re looking for • Experience in field service, installation, or maintenance roles involving physical and connected equipment, • Strong practical and mechanical aptitude with a logical fault‑finding approach, • Comfortable working independently in a field‑based role, • Confident working with low‑voltage, battery‑powered, or IoT‑enabled systems, • Full UK driving licence and willingness to travel within your region Experience with the following is desirable • ATM field engineering, • Vending machines or kiosks, • E‑bike or e‑scooter rental fleets, • Smart lockers, access control, CCTV, parking systems, or EV charging equipment Electrical qualifications are not essential. The lockers are battery and solar powered, operating on low‑voltage systems. Training will be provided on the specific product. What’s provided • Company van or mileage reimbursement, • All tools and equipment required to carry out the role, • Full product training Why join • Be part of a rapidly scaling UK infrastructure rollout, • Varied, hands‑on field work rather than desk‑based maintenance, • Opportunity to grow with the product and influence how it evolves in the field Locations: North Midlands South East (If you are unable to cover these locations please do not apply) You will be based from home but travelling daily to various sites across your region. Process: Apply via LinkedIn If your application accurately matches the criteria of this role we will be in touch to arrange 1st stage recruiter interview. 2 stage video interview with hiring team

Position: Refrigeration Engineer (commercial & retail) Contract: Permanent Location: Knightsbridge, Central London – Static position Salary: up to £57K depending on experience, plus benefits package. Industry: Retail Refrigeration PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK. Due to team expansion and winning new projects, we are seeking a Refrigeration Engineer with a background in commercial or retail refrigeration to support business requirements and servicing projects. This is a static, on-site position based in Knightsbridge, Central London for a prestigious high end client/customer. This is a Night Shift position working 4 on, 4 off shift pattern. Working hours 1800 - 0600 Refrigeration Shift Technician To support the day / night site based Service engineers both technically and logistically. Ability to perform all engineers’ duties, participate in the OOH emergency stand by coverage. Quoting and securing additional reactive works and projects. Main Duties and Responsibilities include: • Support to day / night shift service engineers, • Management and daily service operations of the store, • Health and Safety management of Site based service operations and staff, • Maintaining effective communication with contracted customers, • Recruitment of Service Engineer resource, • Interaction and support with Projects BU, • Create and maintain comprehensive technical documentation. i.e. F-Gas logs inc. CO2 / Glycol / A2L., • Ensure all engineering processes and decisions are well-documented., • Client relationship management, • Provide regular updates on high profile jobs, risks, and issues to senior management., • Work with office to help complete KPI deadlines on PPM’s and reactive., • Prepare technical reports as required., • Encourage and facilitate ongoing learning and skills development within the team., • Identify potential risks and develop mitigation strategies., • Identify opportunities for process improvements and innovations., • Lead efforts to implement new tools, technologies, and methodologies., • Communicate effectively with stakeholders, including clients, project managers., • Translate technical concepts into non-technical terms for various audiences., • Stock management, keeping critical parts and consumables at a good level. ESSENTIAL SKILLS AND QUALIFICATIONS: • Relevant service supervision experience in the Retail Refrigeration sector and service operations., • Ability to interface with client and provide technical expertise, • Good technical knowledge of RAC systems and equipment, • Good commercial and negotiation skills, • Ability to operate on own initiative and as part of a team to effect attainment of agreed targets and objectives, • Ability to develop a good understanding of our customers business requirements and operations, • Proactive approach to all tasks undertaken – a ‘can-do’ attitude, • Excellent interpersonal and communication skills, • Ability to work overtime when required, • Good Working knowledge of Microsoft software including Excel and Word, • Time Served Refrigeration Engineer, • CITB Safety Passport., • City & Guilds 2078 / 2079 F-Gas Refrigerant Handling, • City & Guilds 207 - Refrigeration & Air Conditioning., • NVQ1, 2 & 3 - Refrigeration & Air Conditioning., • Pressure Testing Competency., • Specific Compressor Manufacturers Training Courses., • Controls and Strategy experience, • Product courses on chillers beneficial

Proven sales experience and a track record of building relationships in trade, sales, or retail. Do you have a passion for customer service and sales? Ready to make an impact with a leading bathroom supplier known for quality products and excellent customer service? We're seeking an Showroom Sales

Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more.

The Customer Service Coordinator/ Logistics Administrator role in the retail industry involves providing excellent support to customers and ensuring smooth communication across various channels. Actively seeking improvement on logistics processes to reduce cost. Knowledge of the logistics flow and p

Real Experience – Fast-paced, face-to-face sales environment. Engage with the public, promote offers, and drive sales. Backgrounds in sales, retail, hospitality, or customer service are a plus (not required).

Due to continued growth and an increase in customer demand, they are looking to hire multiple Customer Service Advisors to join their fully remote contact centre operation. Previous experience in customer service, retail, hospitality, or call centres is helpful but not essential. If you’re looking

Even though no experience is needed for these roles people with the following experience tend to flourish in this self employed, commission based role: Sales, Retail Assistant, Customer Service, Labourer, Promotional Staff, Waiting Staff, Warehouse Assistant, Front of House, Hospitality, Care Assist

Immediate starts available (No Experience Required) - London. Previous experience in sales or customer service is not required as you will have access to full client and product specific coaching; however previous retail, call centre, marketing, warehouse, hospitality, customer service or sales expe

Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers. Sales & Customer Service Executive. This is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendl

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic retail environment where every interaction matters? If so, we invite you to join our vibrant team as a. As a leader in the retail industry, they are dedicated to crafting remarkable experiences for thier cust