2nd Line Helpdesk IT Support Engineer
4 days ago
Oxford
2nd Line Helpdesk IT Support Engineer Oxfordshire £20,000 – £28,000 DOE About the Company Our client is a well-established IT solutions provider delivering managed IT services to SMEs throughout Oxfordshire and the Thames Valley. Their expertise spans network security, cloud services, email platforms, and multi-site infrastructure support, with a strong reputation for technical excellence and outstanding customer service. The Opportunity Due to continued expansion, our client is seeking a motivated 2nd Line Helpdesk IT Support Engineer to join their growing support team. This varied position will involve diagnosing, troubleshooting, and resolving technical issues across a wide range of technologies, including connectivity, Microsoft environments, email systems, antivirus platforms, firewalls, and server infrastructure. You’ll also have the opportunity to support technical pre-sales enquiries, providing valuable exposure to multiple areas of IT and managed services. Key Responsibilities Deliver remote technical support via phone, email, and remote access tools Carry out routine IT administration and system maintenance tasks Manage support tickets from initial response through to resolution Troubleshoot and resolve technical issues, escalating where necessary Respond to customer queries in a professional and timely manner Liaise with third-party vendors and service providers Prepare reports and documentation for clients and internal teamsAbout You The ideal candidate will be a strong communicator who enjoys working collaboratively within a close-knit team while also being confident managing their own workload. You’ll be proactive, organised, and passionate about IT, with strong troubleshooting abilities and a desire to continuously develop your technical skills. Education & Qualifications Minimum of 5 GCSEs 2 A-Levels (or equivalent) Additional IT qualifications, certifications, or training would be beneficialSkills & Experience Required Previous experience in IT support, ideally within a helpdesk or MSP environment Strong knowledge of Microsoft Windows Desktop, Office, and Server technologies Excellent communication skills, both written and verbal Strong analytical and problem-solving skills Ability to prioritise tasks and manage time effectively Professional, self-motivated, and customer-focused approach Eagerness to learn new technologies and expand technical expertise Experience creating technical reports and documentationDesirable Technical Experience Desktop Windows 10 & 11 Professional Microsoft Office Applications Microsoft 365 / Office 365 Microsoft Intune macOS Apple iOS Antivirus, EDR & XDR solutions SaaS backup platformsServer Windows Server 2016–2025 Microsoft Azure Hosted Microsoft Exchange Remote Desktop Services VMware Backup solutions including Datto, Veeam, and similar technologiesNetworking Switches, routers, and wireless networking Firewall appliances such as WatchGuard Internet connectivity troubleshooting IPSec and SSL VPNs DNS and DHCPThis is a fantastic opportunity for someone looking to build their career within a growing MSP, gaining hands-on exposure to a broad range of technologies and client environments. To apply, contact Kylie Richards at (url removed) or call (phone number removed)