Head of Technical Services
hace 3 días
City of London
Head of Technical Services – Hard FM / Engineering Leadership Location: East London Salary: £80,000 Budget Responsibility: £8m Reports to: Technical & Support Services Director Team: Up to 6 direct reports, 30 indirect reports We’re looking for an exceptional Head of Technical Services to take strategic and operational leadership of Hard FM services across a major East London portfolio. This is a senior management position with full P&L accountability, responsibility for statutory compliance, and ownership of technical service delivery across a broad and complex estate. If you’re a commercially astute technical leader with deep engineering knowledge, a passion for safe and compliant delivery, and experience shaping high-performing FM operations, this is a rare opportunity to drive strategy, influence transformation, and lead a large multidisciplinary team. The Opportunity As Head of Technical Services, you will: • Lead the regional Hard FM operation, managing up to £8m in annual technical budgets., • Shape and implement the compliance and engineering strategy across building services, fabric, and associated FM technical functions., • Ensure all statutory, mandatory, and contractual requirements are met, including CDM, SFG20, HTMs, British Standards, and asset handback criteria., • Build strong working partnerships with Compliance, H&S, Lifecycle, PMO, Commercial, Procurement, and Operational Leads., • Be a senior voice in client relationships, ensuring SLAs and KPIs are consistently met across all contracts., • Drive improvements in process, safety, service quality, and technical governance across a large and diverse portfolio. Key Responsibilities • Lead on Health & Safety, promoting a zero-tolerance-to-harm culture., • Maintain legal and contractual compliance across all Hard FM operations., • Develop and implement policies, procedures, and technical standards in line with legislation and organisational strategy., • Collaborate with Hard Services Managers to ensure safe and compliant engineering delivery., • Build strong client relationships and represent G4S at senior meetings., • Own and manage Hard FM P&L performance, ensuring efficient, value-driven service delivery., • Manage subcontractor performance, including monthly performance management with key suppliers., • Support operational teams by providing expert technical guidance on major issues., • Lead on compliance for Fire, Water, and Asbestos—including timely remedial actions., • Actively contribute to business development and evaluation of new opportunities or variations., • Oversee asset register accuracy, CAFM data, and evidence-based decision-making., • Support Lifecycle planning through detailed analysis of reactive and remedial tasks., • Track innovation, new technology, and product developments for potential adoption., • Recruit, develop, and manage Hard Services Managers and technical teams., • Ensure teams maintain required competencies and manage all people-related matters. Key Competencies • Strategic thinker, • Legislative & mandatory compliance expertise, • Strong commercial and financial acumen, • Influential leader and change driver, • Skilled stakeholder and relationship builder, • Customer-focused and delivery-oriented, • Able to manage complexity and embed continuous improvement Skills & Experience Essential • Senior operational management experience in Hard FM or technical services., • Strong knowledge of CDM, SFG20, HTMs, and relevant British Standards., • IOSH or equivalent H&S qualification; CIWFM or working towards it., • Experience managing lifecycle, PMO, and building defects., • Highly organised with strong analytical and auditing capability., • Strong communication skills and proven ability to influence at senior level., • Commercially astute with experience delivering cost-effective, safe, compliant services., • Experience in PFI/PPP environments., • Experience in public buildings such as schools or hospitals., • Experience managing aged or complex estates. Why This Role? • Senior leadership position with large budget ownership., • High visibility across the business and with major clients., • Significant scope to shape engineering strategy and performance., • Opportunity to lead meaningful improvements across safety, compliance, and service quality., • Ideal for someone seeking a high-impact technical leadership challenge.