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Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability to manage multiple priorities Resilient and calm under pressure Experience with CRM, ERP, or order processing systems Background working with Supply Chain, Warehouse, Technical, or Sales teams GCSE Maths and English (Grade C/4 or above or equivalent) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Details: Salary: £33, 000 - £38, 000 Working Hours: Full time, Monday - Friday, 37.5 hours per week Location: Tamworth (on site) Duration: PermanentRole of Customer Service Manager: Lead the day to day operations of the Customer Service function, ensuring efficiency, quality, and high service standards Manage, motivate, and develop Team Leaders and Customer Service staff, driving a high performance, customer focused culture Oversee performance management, coaching, and succession planning across the team Ensure delivery against KPIs and SLAs, maintaining consistent service excellence Manage end to end customer service operations including order processing, workflow, and issue resolution Handle and resolve complex escalations relating to logistics, stock, and customer complaints Review and improve internal processes to enhance efficiency, accuracy, and customer satisfaction Analyse data and performance metrics to identify trends, risks, and improvement opportunities Act as a key liaison between Customer Service and internal departments (Operations, Supply Chain, Sales, Technical, Purchasing) Support key accounts through proactive communication, reporting, and service alignment Represent Customer Service in senior meetings, providing insights and recommendations Drive continuous improvement initiatives across service delivery and processes Support senior leadership in developing and executing departmental strategyBenefits of working as a Customer Service Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level. Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Manager, you will: Lead, coach, and develop a high-performing Customer Service team Ensure delivery of KPIs, SLAs, and service standards Manage escalations and complex customer complaints to resolution Improve processes to increase efficiency and accuracy Use data to identify trends and drive continuous improvement Collaborate with Supply Chain, Sales, Technical, and Operations teams Support key accounts and ensure service alignment across departments Contribute to senior-level reporting and service strategy As the Customer Service Manager, you will have: Proven experience leading high-performing Customer Service teams Strong coaching and people development capability Confidence handling escalations and complex service challenges A data-driven mindset with the ability to improve KPIs and service performance Excellent communication and stakeholder management skills A calm, solutions-focused approach under pressure Strong organisation skills and the ability to manage competing priorities effectively

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus.Details: Salary: £30,000 - £35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: PermanentRole of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function.Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking

Sales Operations Manager/ Business Operations Specialist. They are looking to engage a specialist who will sit at the intersection of Sales, Operations and Technology, working closely with senior leadership to redesign and optimise sales processes across a complex, multi product environment. Strong

As a Senior Sales Operations & Performance Manager for a major global. Lead or support strategic pre‑sales and sales campaigns. Coordinate stakeholders globally (Sales, Delivery, Finance, Legal and Compliance) to meet contractual targets and service levels, escalating and driving remediation where

Global Sales Operations Manager – Emerging OEM Powerhouse. Creating and documenting global sales operations processes that finally bring consistency and clarity. Strong automotive sales operations experience with real end to end understanding.

Reading, UK (with occasional travel to Stoke-on-Trent)Full-time, Permanent£60K + Bonus Scheme About the Role

As Senior Sales Operations Manager, you'll report directly to the Head of EMEA Sales Operations and partner with sales executives to shape the company's go‑to‑market strategy and drive execution by providing data‑driven insights and driving key programs. Seamlessly work with sales leaders to i

A leading technology company in the UK is looking for a Sales Operations Manager to drive internal projects for client support and account management.

A tech client is looking for a Sales Operations Manager to come in and overhaul how sales really works behind the scenes. This role is about redesigning sales operations from the ground up — simplifying processes, automating workflows, and building a sales engine that genuinely supports the sales

As Sales Operations Manager, you will lead internal projects designed to make it easy for our clients to work with us and for our Sales and Account Management teams to support them effectively. As the Sales Operations Manager, you will be responsible for overseeing internal projects which ‘make it

Sales Manager | Luxury Interiors Brand | London. As a result, they are now looking to welcome a Sales Representative who can help strengthen their presence across the capital and surrounding regions. Experience in a sales, account management or business development role.

What you’ll be doing:*** Streamline and continuously improve core sales processes, including pipeline management, forecasting, and lead management, to drive efficiency, consistency, and scalability* Translate complex sales and marketing data into clear, actionable insights that inform decision-mak

A leading news organization in London seeks a proactive Sales Operations Support Manager to enhance lead conversion and drive revenue performance. The ideal candidate will bridge marketing and sales, support subscription products, and maintain client relationships.

Retail Sales Manager - Operations page is loaded## Retail Sales Manager - Operationslocations: Bedford-161 Damascus Rdtime type: Full timeposted on: Posted Todayjob requisition id: R00307096Store - BEDFORD, NSLead the operational processes to deliver sales and profits while protecting our as

Revenue Operations or Sales Operations, with a strong track record in managing sales systems and GTM reporting. We’re looking for a Senior Sales Operations Manager, EMEA to help us architect a world‑class revenue engine that is as fluid and powerful as the websites our customers build. Draw insi

The ideal candidate should have many years of sales planning, operations and sales incentive design experience working for top-notch technology companies (especially cloud-based companies) and possess solid analytical, operational and numerical skills to support future business growth. Minimum of 10

This role owns the end-to-end quote-to-cash ecosystem, sales planning and forecasting, pipeline health, Salesforce strategy, and operational governance, while leading and developing the Sales Operations team. Sales Operations, Revenue Operations, or related roles in B2B SaaS / Tech. You will partner

As we scale our go‑to‑market engine, we’re looking for a Sales Operations professional to help us build a world class, data‑driven sales function that can grow efficiently and predictably. As Sales Operations, you’ll be the operational backbone of our sales team. You’ll own our sales sys

A leading technology firm is seeking an experienced Programme Manager for Sales Operations. This hybrid role involves optimizing sales processes, managing Salesforce governance, and translating complex data into actionable insights. The successful candidate will work collaboratively with teams acros

Sales Operations, Revenue Operations or Business Operations within a SaaS or high-growth environment. The Sales Operations Manager will drive operational excellence across the sales organization by building scalable, data-driven and technology-enabled processes. Optimize the CRM ecosystem (Salesforc

Sales Operations, Revenue Operations, or GTM Operations. Strong CRM administration skills — preferably HubSpot — and experience with sales tech stacks. This is a high‑impact role at the heart of our go‑to‑market engine, partnering with leaders across Sales, Marketing, Product, Finance, Leg

A luxury interiors brand is seeking a Sales Manager to enhance their presence in London. Candidates should have sales experience and a strong passion for interior design.

Senior Sales and Business Development Operations Manager. Experience in strategic sales, bins or sales operations within a global organisation is essential. Support the Business Operations processes in the identification of market opportunities, strategic account planning, sales pursuits, cross and

We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of their depot team and delivery of sales growth as well as strong profits. The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own busi

A leading news organization is seeking a proactive Sales Operations Support Manager to join its London-based subscription sales team. The ideal candidate will have strong sales operations experience, exceptional customer service skills, and proficiency with CRM systems like Salesforce. You will enha

They are entering their next phase of growth and are looking for a driven, commercially minded Sales and Operations Manager to join their leadership team. As our client s Sales and Operations Manager, you ll sit at the crossroads of commercial performance and operational delivery. Sales and Operatio

Working with the Head of Commercial Operations, you’ll enhance sales performance, refine forecasting, and optimise compensation planning. Strong understanding of commercial operations including sales forecasting, pipeline management and compensation planning. You’ll improve operational efficienc

The Sales Operations Manager will lead the global Sales Operations governance framework and provide operational excellence support to all regional Sales Operations Managers. This position serves as the global business owner for the sales systems landscape— including stock visibility tools, sales o

The Sales Operations Manager is responsible for supporting the end-to-end order-to-delivery cycle for the global Wholesale channel and providing operational oversight of online order fulfillment at third-party logistics (3PL) partners. Provide regular reporting to the Sales team and customers. A cro

Senior Sales Operations Manager page is loaded## Senior Sales Operations Managerremote type: Hybridlocations: United Kingdom - London Officetime type: Full timeposted on: Posted Todayjob requisition id: JR100556Snyk is the leader in secure AI software development, helping millions of devel

As Venue Sales & Marketing Manager, you will lead and develop a high performing sales and events team while also managing your own sales pipeline. Venue Sales and Marketing Manager. You will play a central role in shaping how we use our booking system, Tripleseat, working closely with the Head of Sa

As a Senior Sales Operations Manager,you’llplay a pivotal role in leading and developing a team of managers within Sales Operations. Your proactive approach and strategic mindset will help shape the future of Sales Operations. Working in our dynamic, successful Sales Operations team there has neve

The Sales Operations Manager will lead the global Sales Operations governance framework and provide operational excellence support to all regional Sales Operations Managers. Global Sales Process Governance & Market Support: define, maintain, and enforce global sales operations policies, procedures,

As Venue Sales & Marketing Manager, you will lead and develop a high performing sales and events team while also managing your own sales pipeline. You will play a central role in shaping how we use our booking system, Tripleseat, working closely with the Head of Sales & Marketing to further automate

Define, maintain, and enforce global sales operations policies, procedures, and documentation standards, acting as the global authority for sales process optimisation, sales documentation standards, and customer order flow. Build and lead a global operations support team and coach regional Market Op

Sales Operations governance framework and provide operational excellence support to all regional Sales Operations Managers. This position serves as the global business owner for the sales systems landscape— including stock visibility tools, sales order management platforms, SAP Vehicle Management

The Sales Operations Manager will sit at the intersection of Sales, Finance, Production and Supply Chain, ensuring that revenue growth aligns with operational capacity, pricing discipline and cash flow control. Sales Operations, Commercial Operations or Revenue Operations. To support this, we are cr

The Senior Revenue Intelligence Operations Manager, Sales leads high-impact sales projects, driving process innovation and analytics while partnering with senior sales stakeholders. Senior Revenue Intelligence Operations Manager, Sales. Proactively provide insightful sales metrics at EMEA and lower

We are looking for an entrepreneurial and driven Senior Sales Operations Manager to join Snyk's Strategy & Operations team during a period of hyper-growth. Optimize Sales Enablement: Train teams on the effective use of sales tools (CRM) and collaborate on enhancements to our sales process and tech s

Sales Operations Executive (Campaign Manager). Work closely with your manager to turn insights into.

Global Sales Operations Manager – Emerging OEM Powerhouse. If you have ever looked at a messy sales operations setup and thought you could build something sharper, cleaner and repeatable, this is a rare opportunity to prove it. Creating and documenting global sales operations processes that finall

VP Sales Support: Routinely review with VP of Sales competitive data and organize bodies of work and insight for sharing with the sales organization, as directed by VP of Sales. Working within the Sales Operations team you will be focused on optimizing the tools, processes, and technologies used to