Are you a business? Hire security services candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK ...
Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new ... In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and ...
ISS provides facilities management; cleaning & waste services; building maintenance; catering; security; landscaping and a wide range of other tailor-made services covering both the public and ...
Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce ... Security. * Possession of an ICT-related qualification, such as ITIL Foundation, intermediate ...
... Security, Closed Networks, and Documentation, with a customer-facing demeanor and experience in Design Review & Requirement qualification. Key Responsibilities * To ensure all IT and connectivity for ...
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions * Work with your ... Maintain the security of the game, cash and assets * Ensure you proactively comply with all ...
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Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career ...
Develop and integrate security event monitoring and incident management services.* Respond to security incidents as they occur as part of an incident response team.* Implement metrics and dashboards ...
To carry out in service checks, service, and replacement of thermostatic mixing valves. * To ... Be diligent and proactive and follow procedures regarding equipment and building security ...
Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as ...
Collaborate with our digital marketing services to consider new technical solutions to improve the ... Ensure that data security and cyber security best practices are followed and ensure appropriate ...
Death in Service Payment* * Occupational Sick Pay *subject to terms and conditions and qualifying ... security. Join us on our journey
Specialising in Electrical & Instrumentation services across various sectors, including Oil & Gas ... A generous Pension Scheme , contributing to your future security. * An exceptional Bonus Scheme ...
Our 11,000 people are behind the critical services the country relies on every day. * Our unique ... Prison Security Clearance will be required (Amey will support you through this process). Profile ...
Deliver Support Services, across IT equipment including but not limited to Server, Storage and Data ... Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend external ...
Helping to maintain high levels of safety, availability and reliability for ICT services, by ... An understanding of Cyber Security and Firewalls Role and Responsibilities: * Provide support to ...
... legal services to its clients. With a focus on excellence and innovation, our client strives to ... Administer user accounts, passwords, email accounts, and security access for staff. * Create and ...
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