Field Care Supervisor - Home Care
2 days ago
Dartford
We are recruiting a Field Care Supervisor to join our growing leadership team following an internal promotion. This is a brand-new role within the business, working alongside two existing Field Care Supervisors, our Care Manager and Head of Care to support high-quality service delivery for clients and Care Professionals. Unlike many roles in the sector, this position is largely weekday-based, offering genuine work-life balance. We believe in treating our team well — no constant 70-hour weeks or unpaid weekend on-call — but in return we value flexibility, reliability and stepping up when the business truly needs you. A grown-up, mutual relationship. What's in it for you? • Salary around £28,000 basic, • Quarterly team performance bonus of up to 10% of salary, • Excellent healthcare cashback scheme (including dental, optical, physio, private GP and counselling), • Paid overtime and on-call payments on top, • Supportive leadership team and realistic expectations, • Supporting care consultations, service reviews and care planning, • Conducting staff supervisions and client quality assurance visits, • Creating, auditing and updating care plans, including digital systems, • Maintaining accurate records using care management software, • Carrying out client and Care Professional introductions, • Building strong relationships with clients, families and professionals, • Supporting and mentoring Care Professionals, • Working closely with the Client Experience team, • Keeping in regular contact with clients and carers, • Participating in on-call duties when required, • Ensuring compliance with equality, diversity and safeguarding standards, • Level 3 qualification in Health and Social Care (or equivalent), • Experience delivering a wide range of personal care services, • Supervisory experience including MAR charts or eMAR systems, • Strong understanding of care legislation and regulations, • Passion for high-quality, person-centred care, • Confident using care management technology and training others, • Excellent communication and relationship-building skills, • Strong IT skills (Microsoft Office or Google Suite), • Full driving licence and access to a vehicle, • Calm under pressure, • Quality-driven, • Adaptable, • Customer-focused, • A strong communicator, • Collaborative and supportive, • Keen to learn and develop JBRP1_UKTJ