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Membership AdministrationManager £38,000 - £43,000 Liverpool Permanent, Full Time Contract type:Permanent Working arrangements:Standard working hours between 9am 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per monthin the office About the role: The Royal College of Physicians isseekingto recruit amembership administration manager to playan important rolein shaping and delivering an outstanding member experience. Based in our Liverpool office, you will lead a busy team (3 direct reports) who are often the first point of contact for those looking to join the RCP, have membership related queries or want to understand more about the value of RCP membership. Key Responsibilities Youllbe responsible foroperations relating to the memberlife-cyclesuch as new member applications, renewals and cancellations and oversee the collection c£8.5M of income via Direct Debit and online payment providers. Youllplay a key role in membership growth, providing regular reporting on membership acquisition,retentionand changes within our membership profile. Youllwork collaboratively with other managers across the wider membership team, contributing to the delivery of our membership strategy, as well as ensuring continual improvement of processes and our approach to supporting members. About you: You will have at least five years experience within a membership or subscription-based context with a solid understanding of the membershiplife-cycle. You will have experience in managing a large subscription income, direct debit processing, budgetmonitoringand forecasting. You will be an inclusive and confident people manager, who strives to bring out the best in their team and operations with enthusiasm and a proactive approach. You will have experience of using customer relationship management systems e.g. Microsoft Dynamics and be able to use data confidently foraccurateprocessing,reportingand insight. For more information about the role please view the job description at the bottom of the page. Our benefits Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: 29 days holidayper annum,plus bank holidays health cash plan group personal pension plan with 7% employer contribution interest-free season ticket loan life assurance annual pay award flexible working hours employeeassistanceprogramme 24/7 advice and support for any work-related issues as well as any problems affecting your home life occupational health team includesemployment and work-related health assessments, health checks andwork stationassessments cycle to work scheme professional training and development opportunities enhanced maternity and paternity pay staff discounts platform including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians doctors who work in hospitals with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating,improvingand influencing for better health and care. How to apply To apply, pleasesubmityour CV and a supporting statement outlining how your skills and experience meet the job description. Please note that applications received without a supporting statement will not be shortlisted. Closing date: 8 March 2026 Shortlisted candidates will be notified by: 11 March Interview date:w/c 16 March The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people our members, staff,volunteersand leaders. We educate,influenceand collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people whorepresentthe 21st-century medical workforce and the diverse population of patients we serve is a priority for us. Who we are The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians doctors who work in hospitals with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating,improvingand influencing for better health and care. TPBN1_UKTJ

Spa Manager Purpose of the role Responsible for assisting the Health Club and Spa Manager in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests. To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department; To manage departmental sales and marketing administration and reports in according to company standards; To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place; To work with the Membership Executive to ensure that the Leisure Clubs sales and marketing strategy is implemented successfully; To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities To support the Health Club and Spa Manager in the effective running of the Health Club To supervise the Therapist and provide coaching, motivation, encouragement and performance reviews Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times Ensure compliance with all Spa SOPs and Hotel Standards. To adhere to the requirements of the Data Protection Act at all times. To check that all staff are correctly uniformed and that their personal presentation is to the hotels standards, and name badges are worn. To respond the telephone enquiries as per club procedures; To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including: Facials Back, neck, scalp, full body and deep tissue massage Body sculpting and other detox therapies Hand, nail and food grooming Eyebrow shape and tint Aromatherapy Manicure and pedicure Hair removal To undertake cleaning duties in the treatments room To report all disciplinary and grievance matters immediately to the Manager. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Sales & Marketing To actively promote the sale of beauty products in conjunction with beauty treatments Plan and achieve department retail sales targets on a monthly basis Monitor and review sales against target Analyse and review business performance for each treatment/product, identifying opportunities and development areas To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: v Being attentive to guests v Accurately and promptly fulfil guests requests v Understand and anticipate guest needs v Maintain a high level of knowledge which will enhance the guests experience v Demonstrate a service attitude that exceeds expectations v Take appropriate action to resolve guest complaints Administration and Reporting: Responsible for all payments made for beauty therapy treatments/products Record details of all treatments taken for each client To take responsibility for stock control accounting systems To take responsibility for cashing up To ensure that sales tracking data is completed on a daily, weekly and monthly basis KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department To ensure that purchase orders are formulated and authorised correctly and in accordance with Companys procedures Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQs Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all hotels: True Attitude True Responsiveness True Confidence True Listening Notes: This job description is intended to illustrate the primary duties and responsibilities of the Beauty Therapist at the Holiday Inn London Kensington High Street. This document reflects the job content at time of writing and will be subject to periodic changes in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. TPBN1_UKCT

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