Retail Manager
2 months ago
Shadwell, Tower Hamlets
Made to Measure Shop Manager Harris and Zei
Location: 10-12 Ratcliffe Cross Street
Position: Made to Measure Shop Manager
Employment Type: Full-time About Us:
Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience:
- Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.
- Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.
- Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.
Sales and Business Development:
- Drive sales through strong client relationships and ensuring an exceptional in-store experience.
- Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.
- Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.
Operations Management:
- Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.
- Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.
- Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.
- Ensure that all customer orders are processed accurately and delivered within agreed timelines.
Team Leadership:
- Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.
- Conduct regular training for staff to ensure product knowledge and customer service excellence.
- Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising:
- Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.
- Coordinate special promotions or events to drive foot traffic and increase sales.
Financial Management:
- Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.
- Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.
Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.
-Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience.
Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.
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