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Join us as a Senior Business Analyst on a 12-month fixed-term contract, where you’ll work on high-complexity, business-critical projects that shape how our clients operate. You’ll be part of a collaborative, expert Business Analysis community known for its supportive culture, shared knowledge, and commitment to best practice. We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. You’ll generally work remotely but may need to travel occasionally for client meetings or project needs. This role requires you to hold SC clearance before you can start. What you'll be doing: • Leading user requirements elicitation, translating insights into epics, features, user stories and clear roadmaps., • Facilitating workshops and discovery activities to shape problem statements, validate assumptions and define future-state processes., • Producing high-quality BA artefacts Including process maps (using Business Process Model Notation or Unified Modeling Language), service design outputs, as-is/to-be analysis and acceptance criteria., • Managing and refining backlogs, ensuring requirements are prioritised, understood and ready for delivery., • Building strong stakeholder relationships, ensuring clear communication and effective engagement throughout each project., • Current SC clearance, or eligibility to obtain it., • Significant experience working as a Senior Business Analyst in large or complex environments., • Strong experience in requirements engineering, including elicitation, user stories (using INVEST principles), and definition of acceptance criteria., • Practical experience using Jira, Confluence or Azure DevOps for requirements management., • Solid ability to produce process models, data analysis, options evaluations and structured documentation., • Experience working within government or public-sector environments., • Familiarity with broader BA toolsets, such as wireframing or prototyping tools, to support early-stage solution definition. Employment Type: 12 Month Fixed Term Contract Location: UK Wide Security Clearance Level: SC Internal Recruiter: Annecia Salary: up to £52,000 dependent on experience. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Role: Principal Technical Architect Duration: 6 months Location: Hemel Hempstead (full time onsite) Clearance: DV Rate: £700 - £750 per day inside IR35 Key Responsibilities: • Providing technical leadership, • Providing fully traceability for contracted requirements and ensuring the solution is fit for service, • Managing the technical leads within each separate workstreams, • Providing advice and guidance to development teams as they go about designing and engineering the new solutions, • Bridging the gap between the technical teams and wider business, • Dealing with escalations, • Interfacing with the Design Authority, • Interfacing with the client to ensure effective decisions are made concerning all aspects of the technical solution, • Supporting with the recruitment of technical resources and technical resource management, • Provides advice and guidance to development teams on architectures and application designs Identifies and promotes best practice, including standards, frameworks and documentation, • Delivers effective technical architecture designs in accordance with agreed scope, time, financial and quality measures, • Ensures effective client engagement and stakeholder management during assignment (may include management of technology partners and subcontractors), • 3 years' experience of delivery within a secure Defence (preferred) or @3 environment, • Excellent leadership skills, with experience having managed complex technical solutions, with engineering teams of at least 20 plus resources, • 5+ years' experience in a senior technical role either managing a technical service provision or as a senior architect working within projects and programs, • Outstanding communications skills with the ability to bridge the gap between technical teams and non-technical audiences, • Experience managing escalations effectively, • Experience in managing and supporting major IT transformations (from a technical, not project management perspective)., • Knowledge and experience of IDAM solutions, • Demonstrable experience in introducing automation, • Experience with Automation Technologies: Terraform, Ansible, PowerShell, • Experience with VMware vRealize Product Set, • Experience with Linux, • Experience supporting Windows Operating Systems, • Experience with Forcepoint Security Products, • Awareness of EMCON and HMG Security Standards, • Experience with NIST Cyber Security Framework Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Regional Customer Service Team Leader Location: Hemel Hempstead Salary: Up to £40,000 Hours: Monday–Friday | 37.5 hours per week Are you a customer service leader who thrives in a fast‑paced environment and enjoys building high‑performing teams? This is a pivotal role where you’ll shape customer experience strategy, lead a regional team and drive operational excellence across the business. The Role You’ll play a key role in delivering exceptional customer service by leading, developing and motivating the Customer Services team while working closely with Operations, IT and senior leadership. Acting as a bridge between customers and the business, you’ll ensure service standards remain consistently high and aligned with company goals. Key Responsibilities • Embed exceptional customer service across the organisation by supporting and implementing company policies, • Act as the main liaison between Customer Services, Operations and customers to ensure seamless service delivery, • Lead, coach and develop the team, setting clear targets, performance plans and career pathways, • Identify talent and support succession planning to ensure long‑term team strength, • Deputise for the CS Operations Manager and cover Senior CSA/CSA duties when required, • Oversee recruitment, onboarding, training, coaching and mentoring alongside the Training & QA Lead, • Conduct performance reviews, manage standards and apply corrective actions in line with HR policies, • Work closely with IT to improve system functionality and respond to evolving customer needs, • Maintain strong relationships with internal stakeholders and represent the business at meetings and events, • Ensure contract reviews, reporting and processes meet accreditation standards including ISO 17025 and MCERTS, • Support group-wide alignment and the rollout of new processes and best practices, • Champion company values and promote a culture of excellence and continuous improvement Skills & Experience • Proven experience in a senior, high‑volume customer service leadership role (ISO 17025 laboratory experience desirable), • A confident, motivating leader with strong team‑building and coaching skills, • Excellent communication skills with the ability to engage stakeholders at all levels, • Strong problem‑solving and decision‑making capability in a fast‑moving environment, • Results‑driven with a passion for improving customer service performance, • Flexible, adaptable and comfortable managing change, • Experience training, mentoring and supervising Customer Service Advisors Why Apply? This is an exciting opportunity to make a real impact, influence customer experience strategy and grow within a collaborative, forward‑thinking organisation.

Bricklayer The Army United Kingdom Full-time; Permanent £26,334 a year (after training) Build bridges, buildings, runways and more across the world. As a full-time soldier, entry-level Bricklayer in the British Army, youll: • Become a qualified bricklayer and concreter ready to work on infrastructure projects, • Learn general construction, scaffolding, concreting, block laying and task planning, • Learn to work under tough conditions across the world, • Be between 16 years 6 months and 35 years 6 months, • Have a GCSE Grade A-C/9-5 or Scottish National 5 in Maths, English Language and one other subject, • Be able to pass a basic fitness test. All potential applicants are encouraged to scroll through and read the complete job description before applying. Set yourself up for life. From the start of your training, youll earn £26,334 a year which will go up as you progress in your career. From your first day of training, youll be gaining transferrable skills skills that could set you up for life. You dont need to know how to do the job before you get here, because well give you all the training you need. Step 1 is your initial military training teaching you how to be a soldier which will be basic military training if youre a Junior Soldier and adult basic training if youre a Regular Soldier. Step 2 will be 12 weeks at the Royal School of Military Engineering where youll learn military engineering skills including demolition and bridge building. Step 3 will be 33 weeks of technical training at the Royal School of Engineering learning about brickwork, scaffolding and concreting. Youll also receive 30 days annual leave every year (plus bank holidays and extra leave after operations), free medical and dental care, cheaper living costs, and free gym and sports facilities. And unless you're away on operations or training exercises, you'll normally work 8.30am to 5pm, Monday to Friday. Youll even get to travel the world, taking part in the Armys adventurous training, and spending dedicated time playing the sports you love. Get skills, get qualified, get confident. xrnqpay You Belong Here.

Electronic Engineer St Albans | Competitive Salary + Benefits KO2's client, an innovative electronic product development company based in St Albans, is seeking a hands-on Electronics Engineer to strengthen their technical validation and optimise hardware design. This is a practical, engineering-led role focused on robustness, validation, and technical improvement - ideal for someone who enjoys getting into the detail of schematics, test data, and solving real-world performance. The Role As an Electronics Engineer, you will act as the technical bridge between product vision and supplier delivery. You'll review, validate and challenge electronic designs - ensuring they are robust, optimised from both performance and regulatory perspectives. Core Responsibilities • Review schematics and PCB layouts for risk, robustness, and optimisation opportunities, • Validate LED drivers, battery systems, power stages, and microcurrent circuits, • Establish structured validation plans and repeatable test procedures, • 4+ years hands-on electronics engineering experience, • Strong knowledge PCB designs, layouts and schematics, • Strong understanding of LED drive circuits, constant current regulation, and low power...

Life on the team As an Access Specialist within Cyber Operations, youll sit at the heart of Computacenters Access Management capability. Youll work across security, platforms, and the wider business to design secure, scalable access models that enable our people, partners, and customers to do their best worksafely. This is an influential role where youll bridge strategy and delivery, mentor others, and help shape the future of access governance across both established and emerging platforms. What youll do • Design and evolution of complex application, enterprise, and privileged access roles across Microsoft platforms, • Define and implement role models based on RBAC, least privilege, and segregation of duties principles, • Design and optimise privileged access profiles using Secure by Design and just in time access approaches, • <...

Pre-Sales Engineer | Streaming Technology | Remote UK | Up to 70k + Commission The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. A growing European streaming technology vendor is expanding into the UK and is looking for a senior Pre-Sales Engineer to lead technical customer engagements from first evaluation through to delivery. If you have a strong background in video infrastructure and want a role with real ownership, this is worth a look. The Role This is a senior, dual-function position covering the full technical customer journey from first evaluation through to live production. You will work alongside the UK and European sales teams as the primary technical voice, and then own delivery once contracts are signed. • Lead architecture discussions with enterprise broadcasters, Pay-TV operators and OTT platforms across the UK and Europe, • Design end-to-end solutions across transcoding, packaging and delivery workflows, • Deploy and manage Proof-of-Concepts in customer and cloud environments (AWS, Azure, GCP and on-prem), • Own customer onboarding, rollout and migration projects from kickoff through to go-live, • Write and manage Statements of Work and change requests, • Run project governance, status meetings and delivery plans Must-have: • Proven background in pre-sales, solutions engineering or technical delivery for a streaming platform or cloud video vendor, • Hands-on experience with AWS, Azure or GCP alongside on-prem and private cloud deployments, • Solid working knowledge of video workflows including HEVC, H.264, SRT, ABR and low-latency streaming, • Track record of taking customer implementations through to live production, • Comfortable operating across multiple European customers and stakeholders simultaneously, • Experience in FAST, AVOD or multi-format workflow environments, • Existing relationships within the European broadcast or OTT operator market, • Salary up to 70,000 euros depending on experience, • Remote-first working across the UK or Stockholm., • A senior, visible role at a fast-growing European vendor at the point of UK market expansion, • Direct access to leadership and real influence over how the technical function is built in a new territory, • A product with genuine differentiation in a market actively replacing the competition

Role: Principal Technical Architect Want to apply Read all the information about this position below, then hit the apply button. Duration: 6 months Location: Hemel Hempstead (full time onsite) Clearance: DV Rate: £700 - £750 per day inside IR35 Key Responsibilities: • Providing technical leadership, • Providing fully traceability for contracted requirements and ensuring the solution is fit for service, • Managing the technical leads within each separate workstreams, • Providing advice and guidance to development teams as they go about designing and engineering the new solutions, • Bridging the gap between the technical teams and wider business, • Dealing with escalations, • Interfacing with the Design Authority, • Interfacing with the client to ensure effective decisions are made concerning all aspects of the technical solution, • Supporting with the recruitment of technical resources and technical resource management, • Provides advice and guidance to development teams on architectures and application designs Identifies and promotes best practice, including standards, frameworks and documentation, • Delivers effective technical architecture designs in accordance with agreed scope, time, financial and quality measures, • Ensures effective client engagement and stakeholder management during assignment (may include management of technology partners and subcontractors), • 3 years' experience of delivery within a secure Defence (preferred) or @3 environment, • Excellent leadership skills, with experience having managed complex technical solutions, with engineering teams of at least 20 plus resources, • 5+ years' experience in a senior technical role either managing a technical service provision or as a senior architect working within projects and programs, • Outstanding communications skills with the ability to bridge the gap between technical teams and non-technical audiences, • Experience managing escalations effectively, • Experience in managing and supporting major IT transformations (from a technical, not project management perspective)., • Knowledge and experience of IDAM solutions, • Demonstrable experience in introducing automation, • Experience with Automation Technologies: Terraform, Ansible, PowerShell, • Experience with VMware vRealize Product Set, • Experience with Linux, • Experience supporting Windows Operating Systems, • Experience with Forcepoint Security Products, • Awareness of EMCON and HMG Security Standards, • Experience with NIST Cyber Security Framework Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. xrnqpay Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Full Stack Developer - Data Centres Role Overview In this role, you will bridge the gap between robust backend systems and intuitive, high-performance user interfaces. You will play a key role in designing and building scalable applications, ensuring both the technical architecture and the user experience meet the highest standards. While the role covers full-stack responsibilities, there is an emphasis on creating seamless user journeys using modern frontend frameworks such as Next.js, alongside building clean, scalable backend services in Python (preferably with FastAPI). A product-first mindset is essential, ensuring the entire stack delivers reliable, high-quality experiences. Key Responsibilities End-to-End Feature Development • Design, develop, and deploy features across the full technology stack, • Translate product requirements into scalable technical solutions, • Build systems from database schema to backend services to frontend components Frontend Development & User Experience • Develop high-performance, responsive interfaces using React and Next.js, • Optimize usability, performance, and responsiveness, • Implement polished UI elements including animations, accessibility improvements, and micro-interactions, • Collaborate with product and design stakeholders to deliver intuitive user journeys Backend Development & API Design • Design and implement efficient backend services in Python, • Build scalable APIs using FastAPI (or similar frameworks such as Flask or Django), • Ensure reliable data flow between backend services and frontend applications, • Maintain high performance, security, and maintainability of backend services Database & Data Architecture • Design and manage relational database structures (e.g., PostgreSQL), • Optimize database queries and application performance, • Ensure data integrity and efficient data models Engineering & Code Quality • Write clean, maintainable, and well-documented code, • Use TypeScript for reliable and scalable frontend development, • Participate in code reviews and contribute to engineering best practices, • Work with modern CI/CD pipelines and automated deployment workflows Team Collaboration • Work closely with product, design, and engineering teams in a remote-first environment, • Collaborate with backend and infrastructure teams to ensure seamless system integration, • Participate in agile development processes including sprint planning and technical discussions, • Contribute to technical documentation and internal knowledge sharing, • Participate in on-call rotations as needed Skills & Experience Essential • Proven experience as a Full Stack Developer building modern web applications, • Strong experience with React, ideally Next.js, • Proficiency with Tailwind CSS and modern frontend state management libraries, • Strong backend development experience using Python, • Experience designing RESTful or GraphQL APIs, • Solid experience with PostgreSQL and relational database design, • Strong knowledge of TypeScript, • Experience using Git in collaborative workflows, • Familiarity with modern CI/CD pipelines and deployment processes Desirable • Experience with FastAPI for high-performance API development, • Experience with Flask or Django frameworks, • Exposure to frontend performance optimization techniques, • Experience in product-focused or startup engineering environments, • Understanding of microservices or distributed application architectures

Carpenter and Joiner The Army United Kingdom £26,334 a year (after training) Master your craft and learn to use it all over the world. As a full-time soldier, entry-level Carpenter and Joiner in the British Army, youll: • Plan carpentry and joinery tasks from sketches and apply them in field, • Learn to use and maintain workshop machinery, • Prepare timber for use, manufacture joints, use adhesives, produce windows, door frames and fitments, • Carry out general construction work including first-fix timber frames and second-fix joinery fitments, • Construct scaffolding, interpret scaffold terms and erect access scaffold and install ladders, • Install partitions, floors, roofing, timber-framed buildings, formwork and shoring, • Be between 16 years 6 months and 35 years 6 months, • Have a GCSE Grade A-C/9-5 or Scottish National 5 in Maths, English Language and one other subject, • Be able to pass a basic fitness test. Submit your CV and any additional required information after you have read this description by clicking on the application button. Set yourself up for life. From the start of your training, youll earn £26,334 a year which will go up as you progress in your career. From your first day of training, youll be gaining transferrable skills skills that could set you up for life. You dont need to know how to do the job before you get here, because well give you all the training you need. Step 1 is your initial military training teaching you how to be a soldier which will be basic military training if youre a Junior Soldier and adult basic training if youre a Regular Soldier. Step 2 will be 12 weeks at the Royal School of Military Engineering where youll learn military engineering skills including demolition and bridge building. Step 3 will be 21 weeks of carpentry training including using machinery and hand tools to make timber building materials. Youll also receive 30 days annual leave every year (plus bank holidays and extra leave after operations), free medical and dental care, cheaper living costs, and free gym and sports facilities. And unless you're away on operations or training exercises, you'll normally work 8.30am to 5pm, Monday to Friday. Youll even get to travel the world, taking part in the Armys adventurous training, and spending dedicated time playing the sports you love. Get skills, get qualified, get confident. xrnqpay You Belong Here.

Plasterer and Painter The Army United Kingdom £26,334 a year (after training) Work on building projects around the world. As a full-time soldier, entry-level Plasterer and Painter in the British Army, youll: • Add finishing touches to buildings including headquarters, hospitals and military bases, • Master trades including plaster boarding, painting and tiling, • Become an expert in skills like glazing and scaffolding, • Carry out work on a variety of military and civilian projects, • Be between 16 years 6 months and 35 years 6 months, • Have a GCSE Grade A-C/9-5 or Scottish National 5 in Maths, English Language and one other subject, • Be able to pass a basic fitness test. Find out more about this role by reading the information below, then apply to be considered. Set yourself up for life. From the start of your training, youll earn £26,334 a year which will go up as you progress in your career. From your first day of training, youll be gaining transferrable skills skills that could set you up for life. You dont need to know how to do the job before you get here, because well give you all the training you need. Step 1 is your initial military training teaching you how to be a soldier which will be basic military training if youre a Junior Soldier and adult basic training if youre a Regular Soldier. Step 2 will be 12 weeks at the Royal School of Military Engineering where youll learn military engineering skills including demolition and bridge building. Step 3 will be 24 weeks of technical training at the Royal School of Engineering learning about dry lining, painting, wall and floor tiling, planning and site safety. Youll also receive 30 days annual leave every year (plus bank holidays and extra leave after operations), free medical and dental care, cheaper living costs, and free gym and sports facilities. And unless you're away on operations or training exercises, you'll normally work 8.30am to 5pm, Monday to Friday. Youll even get to travel the world, taking part in the Armys adventurous training, and spending dedicated time playing the sports you love. Get skills, get qualified, get confident. xrnqpay You Belong Here.

Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management – we are always one step ahead so that we can become the most innovative and sustainable const

At Browne, we're delivering one of the most ambitious water network upgrades the UK has seen in over a century a programme to replace 150km of water mains across London and the Thames Valley. As Operations Director, you will lead the strategic and operational delivery of this flagship programme, guiding a multidisciplinary team of around 150 people and ensuring work is delivered safely, efficiently, and to the highest quality standards. You will oversee full operational and commercial performance, managing an annual delivery of over £35m and playing a pivotal role in supporting Browne's £1bn secured order book in the current investment period. This is a rare opportunity to shape the future of a major national utility upgrade and to influence innovation, excellence, and long-term value across the programme. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies. What We're Looking For We're seeking an exceptional leader someone who thrives in complex operational environments and can drive performance across large-scale programmes. You will bring a blend of technical understanding, commercial awareness, and people-focused leadership. Experience & Knowledge Background leading large-scale, planned works programmes, ideally within highways, utilities, or major infrastructure. Strong operational expertise, particularly around installation and commissioning of water mains or similar linear assets. Deep understanding of highway regulations, permitting, and site compliance requirements. Proven ability to deliver high productivity and consistent outputs in fast-paced, repetitive delivery environments.Skills & Attributes Strategic leader with the ability to influence, motivate, and develop multidisciplinary teams. Strong stakeholder management skills, able to build trusted relationships with clients and partners. Excellent problem-solving capability with a proactive approach to mitigating risks and removing delivery barriers. Commercially astute, with experience managing budgets, performance targets, and programme outcomes.Qualifications Engineering degree or equivalent (desirable). NEBOSH General/Construction qualification (desirable). Understanding of Lean, Agile, or continuous improvement methods (desirable). Temporary Works knowledge or certification (desirable).Work from our brand-new, state-of-the-art Apsley office, just a short walk from Apsley Station. With modern facilities, collaborative spaces, the latest tech, and hybrid working options available, it's a bright and inspiring environment designed to help you do your best work. The role will also require regular travel to sites across including Aylesbury and Lea Bridge (subject to change). This is an exciting leadership opportunity to drive one of the UK's most significant utility upgrade programmes and help shape a more resilient future for millions of people. If you're ready to make an impact, lead with purpose, and bring your expertise to a high-performing team, we'd love to hear from you. Apply today and help us build the networks of tomorrow. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country

Regional Customer Service Team Leader Location: Hemel Hempstead Salary: Up to £40,000 Hours: Monday-Friday | 37.5 hours per week Are you a customer service leader who thrives in a fast‑paced environment and enjoys building high‑performing teams? This is a pivotal role where you'll shape customer experience strategy, lead a regional team and drive operational excellence across the business. The Role You'll play a key role in delivering exceptional customer service by leading, developing and motivating the Customer Services team while working closely with Operations, IT and senior leadership. Acting as a bridge between customers and the business, you'll ensure service standards remain consistently high and aligned with company goals. Key Responsibilities Embed exceptional customer service across the organisation by supporting and implementing company policies Act as the main liaison between Customer Services, Operations and customers to ensure seamless service delivery Lead, coach and develop the team, setting clear targets, performance plans and career pathways Identify talent and support succession planning to ensure long‑term team strength Deputise for the CS Operations Manager and cover Senior CSA/CSA duties when required Oversee recruitment, onboarding, training, coaching and mentoring alongside the Training & QA Lead Conduct performance reviews, manage standards and apply corrective actions in line with HR policies Work closely with IT to improve system functionality and respond to evolving customer needs Maintain strong relationships with internal stakeholders and represent the business at meetings and events Ensure contract reviews, reporting and processes meet accreditation standards including ISO 17025 and MCERTS Support group-wide alignment and the rollout of new processes and best practices Champion company values and promote a culture of excellence and continuous improvement Skills & Experience Proven experience in a senior, high‑volume customer service leadership role (ISO 17025 laboratory experience desirable) A confident, motivating leader with strong team‑building and coaching skills Excellent communication skills with the ability to engage stakeholders at all levels Strong problem‑solving and decision‑making capability in a fast‑moving environment Results‑driven with a passion for improving customer service performance Flexible, adaptable and comfortable managing change Experience training, mentoring and supervising Customer Service Advisors Why Apply? This is an exciting opportunity to make a real impact, influence customer experience strategy and grow within a collaborative, forward‑thinking organisation. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Windsor Forest Colleges Group is looking for a full time CRM Transformation Lead (Salesforce) to join our IT and Digital Services department on a full-time permanent basis. This role offers a salary on the support staff pay scale from J26 £33,115 up to J29 £35,853 (which will be dependent on experience and qualifications) and provides the opportunity to work across our four main campuses with some hybrid flexibility for experienced candidates. Please note the expected start date for this position is September 2026. CRM Transformation Lead (Salesforce) We are seeking a driven Salesforce Specialist to act as the backbone of our digital future. This is a unique opportunity to function like a startup within an established educational leader, driving a mid implementation project that will transform the entire student and employer journey. Why Windsor Forest? Windsor Forest leads the way in technology adoption across UK Further Education. We don’t just follow digital trends; we host the conversations that shape them. In 2024 and 2025, our campuses hosted major summits featuring the Government’s Chief Technology Officer, Google for Education’s UK Team, Salesforce’s Senior Director of Education Strategy and Jisc’s Director of AI. By joining us, you aren’t just managing a CRM - you will be at the heart of a college group that the entire sector looks to for what comes next. The Role Acting as the bridge between our technical implementation partners and our staff, you will translate complex functionality into intuitive tools. Whether you are configuring flows, delivering engaging training sessions, or ensuring data integrity, your work will directly impact how our sector thinks about CRM. New to the education sector? That’s absolutely fine! We value industry experience and fresh thinking. We don’t expect you to know everything on day one - we value a hunger to learn and a proactive attitude. If you dig into Trailhead for fun, get satisfaction from a flow that finally works, and want your fingerprints on something that shapes a whole sector we want you on our team. You won't be working in a silo. You will have a seat at the table with senior leadership and technical experts to ensure project value. You should apply if you want: To own and grow a Salesforce platform that is still being built, shaping it from the ground up. To collaborate with a high level team, working alongside our AI & Automations Engineer and partnering with the Group Director of MIS, Group Head of Admissions, Executive Director of Technology and Group Head of IT. To turn complex functionality into intuitive experiences through great training and thoughtful configuration. To be a pioneer for CRM led transformation in a high profile educational environment that prioritises digital innovation. About Us The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South East. Our staff work across 4 main campuses at Langley, Windsor, Strodes Egham and Berkshire College of Agriculture Maidenhead. Our teams place the learner at the heart of all we do and in our state of the art learning environments, we are proud to deliver education and training to a diverse group of students and businesses each year. For further details on this role please refer to the attached job description/person specification. Our staff benefit from: Support roles enjoy 30 days annual leave plus bank holidays Career progression opportunities for ambitious staff Access to a wide range of subsidised leisure courses Access to excellent defined benefit pension schemes Free on-site parking at all sites Cycle to Work Scheme Family friendly policies to support Work Life Balance Onsite Coffee Shop & Cafeteria Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College Please be advised that the vacancy will close on 19th April 2026.* To apply please visit our careers page and complete the online application form. Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification. *Applications will be shortlisted on a rolling basis, and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process. Recruitment Agencies we have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list

Life on the team As an Access Specialist within Cyber Operations, youll sit at the heart of Computacenters Access Management capability. Youll work across security, platforms, and the wider business to design secure, scalable access models that enable our people, partners, and customers to do their best worksafely. This is an influential role where youll bridge strategy and delivery, mentor others, and help shape the future of access governance across both established and emerging platforms. What youll do Design and evolution of complex application, enterprise, and privileged access roles across Microsoft platforms Define and implement role models based on RBAC, least privilege, and segregation of duties principles Design and optimise privileged access profiles using Secure by Design and just in time access approaches Translate strategic access direction into practical, operational role models Contribute to onboarding new platforms (e.g. Salesforce, ServiceNow) into the access governance framework Monitor access activity, support audits, and contribute to IAM reporting and dashboards Act as a trusted advisor to platform owners and stakeholders on access risk and design What youll need Good experience designing role-based access control models in complex environments Platform experience in Microsoft: Entra ID, Azure AD, On-Premis Active Directory Good overall experience with privileged access management Strong knowledge of access governance, audit processes, and access control frameworks (RBAC, DAC) Ability to translate policy into effective technical controls Automation and scripting skills (e.g. PowerShell) Experience influencing stakeholders across multiple levels Strong organisation, documentation, and time management skills Certifications In Microsoft SC-300 is mandatory, AZ-500 would be desirable This role will require you to undertake/obtain SC Clearance TPBN1_UKTJ