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- Creating business strategies to attract new customers, expand store traffic, and enhance profitability. - Hiring, training, and overseeing new staff. - Responding to customer complaints and concerns in a professional manner. - Developing and arranging promotional material and in-store displays. - Preparing detailed reports on buying trends, customer requirements, and profits. - Undertaking store administration duties such as managing store budgets and updating financial records. - Monitoring inventory levels and ordering new items. - Provide excellent customer service by answering questions and addressing concerns about menu items. - Checking that ingredients remain fresh and safe for consumption. - Stay up-to-date on industry trends and new grilling techniques to continuously improve performance. - Ensuring that your workstation remains clean and orderly at all times.

Duties: - Delivering excellent service to ensure high levels of customer satisfaction. - Motivating the sales team to meet sales objectives by training and mentoring staff. - Creating business strategies to attract new customers, expand store traffic, and enhance profitability. - Hiring, training, and overseeing new staff. - Responding to customer complaints and concerns in a professional manner. - Ensuring store compliance with health and safety regulations. - Developing and arranging promotional material and in-store displays. - Preparing detailed reports on buying trends, customer requirements, and profits.

Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.

I am looking for a passionate and multi-skilled Massage Therapist & Facial Beautician to join the team. The ideal therapist will have a strong foundation in massage therapy and facial treatments, with a dedication to helping clients look and feel their best. This dual-role position is perfect for someone who enjoys providing both therapeutic bodywork and results-driven skincare treatments in a calm, professional environment. About the salon Silk’d Skin is newly established in Waddon (Croydon) and located within ‘Beauty by Ornella’. With impeccable level of customer service with all feedback so far received being 5*. I am looking for a dependable and ambitious therapist to join me Responsibilities Conduct comprehensive consultations with clients to understand their wellness and skincare needs. Provide high-quality massage therapy sessions, including Swedish, deep tissue, and other techniques as required. Perform a range of facial treatments, including cleansing, exfoliation, extraction, mask application, and facial massage, tailored to individual skin types. Recommend suitable products and aftercare routines to support ongoing skin health and wellness. Maintain a clean, safe, and well-organized treatment space, ensuring all equipment is sanitized and in good working condition. Keep accurate, confidential records of treatments, client progress, and preferences. Educate clients on the benefits of massage therapy and facial treatments, encouraging regular self-care. Stay current with beauty and wellness trends, techniques, and product knowledge through ongoing professional development. Requirements NVQ Level 2 (or equivalent) in Beauty Therapy, including skincare and facial treatments. Valid massage therapy certification from an accredited institution. Proficiency in both massage modalities and facial techniques. Strong knowledge of anatomy, physiology, and skincare fundamentals. Excellent communication and customer service skills, with the ability to make clients feel welcome and cared for. A professional and well-groomed appearance. Flexibility to work evenings and weekends as needed. Experience in a spa or wellness setting preferred, though recent graduates are encouraged to apply. If you have a passion for helping others achieve their wellness goals through therapeutic touch, we encourage you to apply for this rewarding position. Bonus Social media proficiency

Key Duties: Provide professional nail care services to clients, including manicures, pedicures, and nail enhancements Clean, shape, and polish nails to perfection Apply and remove nail polish, gel polish and Acrylics Offer nail art and other services to clients to boost sales. Provide excellent customer service and ensure client satisfaction Maintain a clean and sanitary work area Stay up-to-date with the latest trends and techniques in nail care To control the e-diary and walk in’s Keep inventory of nail products and supplies and be aware when products need replacing/ordering What we are looking for A technician who will have the confidence, determination and passion to build a client base for a brand new nail bar. Valid NVQ 2 Experience as a Nail Technician minimum 1 year Knowledge of nail care products and techniques Strong attention to detail and excellent manual dexterity Ability to provide exceptional customer service Excellent communication skills - Ability to work in a fast-paced environment - Flexibility to work evenings and weekends as needed - Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs. - Job Types: Full-time, Permanent - Pay: £11.00-£14.00 per hour - Expected hours: 45 per week