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Key Responsibilities: Engage with customers to assess their travel needs and explain the range, capabilities, and limitations of our services, including flights, Hajj/Umrah packages, holiday plans, and cargo services. Provide detailed quotations, including pricing, payment options, travel dates, and visa or health requirements, and manage the full booking and confirmation process. Coordinate with vendor to manage airlines tickets, accommodation providers, and logistics partners to arrange travel itineraries, ensuring seamless delivery of service. Conduct post-sale follow-ups to ensure customer satisfaction, resolve any complaints, and encourage repeat business and referrals. Stay informed of developments in travel regulations, airline offerings, and destination updates, and suggest improvements to enhance the agency’s service offerings. Maintain accurate records of sales, customer communications, and bookings; assist with reporting and business performance tracking. Support marketing and customer acquisition strategies by providing feedback on client preferences and market trends.
-Oversee daily operations of the retail store, including sales, customer service, and inventory management. - Develop and implement strategies to achieve sales targets and increase profitability. - Train, supervise, and motivate retail staff to deliver exceptional customer service. - Monitor and analyse sales performance, customer feedback, and market trends to make informed business decisions. - Ensure compliance with company policies and procedures, as well as local regulations. - Maintain a clean and organized store environment. - Handle customer complaints and resolve issues in a timely manner. - Collaborate with other departments to optimize overall store performance.