Director of Central Reservations
hace 4 días
Regents Park
Enrich the Journeys of our People and our Guests as our Director of Central Reservations ! We look for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. We are currently recruiting for a Director of Central Reservations to lead our Central Reservations Team overlooking The Landmark London Hotel, Royal Lancaster London Hotel, Hotel Indigo London K West, 15 Basil Street apartments and Fountain House apartments. This is a key leadership role focused on driving operational excellence, revenue performance, and delivering a seamless guest booking experience across all our properties. The successful candidate will lead and support the team, ensuring high performance, consistency, and exceptional service standards. This role w ill be located at The Landmark London Hotel, opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Director of Central Reservations are: Salary: Competitive Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Free meals on duty Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to Health Care Cash Plan Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing Bike to work scheme Recommend a Friend incentive Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Director of Central Reservations , to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Director of Central Reservations , your main duties and expectations for the role will include: Lead, motivate, and develop the Central Reservations Team to deliver exceptional service and performance Drive revenue optimisation through effective inventory management, upselling, conversion strategies, and rate control Ensure consistency and efficiency in reservations processes and guest communication across all properties Monitor and analyse key performance indicators including conversion rates, call quality, booking pace, and revenue performance Collaborate closely with Revenue, Sales, Front Office, and Marketing teams to support commercial objectives Maintain high standards of guest service, ensuring all enquiries and bookings are handled professionally and efficiently Identify opportunities for process improvement, automation, and operational enhancement Recruit, coach, and support team members through regular training and performance development Ensure compliance with company standards, policies The ideal candidate will have: Proven leadership experience within hotel reservations or central reservations operations Strong commercial awareness and understanding of revenue management principles Experience managing multi property or cluster reservations operations within hospitality Excellent communication, organisational, and people management skills A passion for delivering outstanding guest experiences Strong analytical skills with the ability to interpret performance data and implement improvements Experience using hotel PMS ( Opera Cloud) and reservations systems You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours. We are One of Sunday Times Top 100 Best Companies to Work For 2026 Leaders Club Hotel of the Year Award 2025 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Silver Certified 2025 If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK. TPBN1_UKCT