Customer Service Representative (CSR) & Administrative Assistant

Office & Admin

5 hours ago161 views

This position is responsible for assisting a multi faceted and flourishing company in the successful operation of their day-to-day business and growth.
This role is responsible for communicating direction, helping and follow-up on policies, procedures and assigned projects as directed. The position will be responsible for managing multiple administrative functions related to executive support, coordinating meetings, and will collaborate on special projects and assignments as needed. He/she will be responsible for confidential and time sensitive material in an environment where professionalism, competence, communication skills and confidentiality are of paramount importance.
Come join an organization that personifies excellence and continually strives to provide world-class customer service to our valuable customers. Consider becoming a member of our team! This person must have the ability to interact with everyone in a fast-paced environment, sometimes under pressure while remaining flexible, proactive, resourceful and efficient.
The person must have the highest levels of professionalism and confidentiality. We are looking for the services of an achievement-oriented, career-minded Administrative Assistant to effectively support a growing company. Candidate should be a self starter and highly motivated to provide excellent work product. Must be flexible and willing to “wear many hats” at any time for a small office environment.
Primary duties include:
Office Administration
Office administration experience preferred in a telecom or IT related field.
Communicate and handle incoming and outgoing communication.
Assist with preparation of presentation material.
Review and summarize various reports and documents.
Prioritize multiple projects and initiatives simultaneously.
Arrange travel schedules and reservations for management as needed.
Must possess strong written and verbal communication skills
Must be detail oriented.
Independently and proactively prioritize and handle multiple responsibilities.
Highest of proficiency at Microsoft Office, Smartsheet, CRM, all Social Media portals and tools, including Excel, Word, PowerPoint, Outlook
Maintain Executive calendars including scheduling all travel, meetings, setting up conference calls, etc.;
Prepare board presentations and minutes for distribution to members and investors.
Establish accessible and supportive relationships with auditors, project managers, remote support consultants.
Develop and prepare spreadsheets, PowerPoint presentations, and other documents as required.
Prepare routine and advanced correspondence including letters, memoranda, and reports;
Resolve problems and make recommendations related to administrative functions;
Perform general office duties such as ordering supplies, office staff PTO calendars, general office cleanliness, processes
High energy individual with self-direction, discretion and strong work ethic;
Demonstrated ability to work collaboratively and in a team-oriented environment;
Outstanding verbal, interpersonal and written communication skills;
Proven track record of time-management, multi-tasking and meeting tight deadlines
Qualified candidates will have significant experience in a similar role, with a reputation for maintaining confidentiality, using discretion and good judgment.
Excellent computer skills, a high attention to detail in all written and verbal correspondence, and a high level of professionalism are required. Office Management

SOPs Administrative Assistant/CSR
The CSR handles customer inquiries, issues, and support requests, ensuring positive customer experiences.
Primary Responsibilities:
Client Support:
Handle incoming client calls, emails, and chat requests.
Troubleshoot and resolve issues related to telecom services and IT systems.
Ticketing System:
Create and manage service tickets, ensuring they are properly categorized and escalated if necessary.
Follow up on tickets to ensure timely resolution.
Product/Service Knowledge:
Maintain up-to-date knowledge on company products, services, and troubleshooting procedures.
Provide customers with clear instructions, support materials, and service updates.
Customer Relationship Management:
Ensure customer satisfaction by being empathetic, proactive, and communicative.
Track customer feedback and suggest improvements to services or processes.
Escalation Handling:
Escalate unresolved issues to the appropriate department or technician.
Ensure escalations are tracked and handled promptly.
Key Tools:
Revio, HubSpot, MS Teams, Misc Sales tool
The Administrative Assistant’s primary goal is to ensure efficiency, organization, and effective communication, handling a variety of tasks across different industries (technology and construction).
General Responsibilities:
Calendar Management:
Organize and maintain the CEO’s calendar, ensuring that all meetings, deadlines, and appointments are aligned with priorities.
** Communication Management:**
Serve as the point of contact between the CEO and employees, clients, partners, and stakeholders.
** Document Preparation & Filing:**
Prepare reports, presentations, and other documents as required by the CEO.
Maintain organized digital and physical filing systems.
** Travel Coordination:**
Organize travel plans, including flights, accommodations, and itineraries.
Meeting Support:
Prepare meeting agendas, take notes, and ensure follow-ups.
** Project Management Assistance:**
Coordinating with Project Manager to maintain calendar and ensure all projects are on time and all tasks are communicated properly.
** Financial & Expense Tracking:**
Assist with keeping receipts and expenses up to date working with company accountant.

** Confidentiality & Discretion:**
Maintain confidentiality and exercise discretion in handling sensitive information.
Job Type: Full-time
** Pay:** $46,500-52,500K per year
Benefits:
401(k)
Dental insurance
Life insurance
Paid time off
Professional development
Referral program
Schedule:
Start time 7 am ceo call
8:30-5:30 in office
Monday to Friday
Experience:
Administration (2+years experience)
Ability to Relocate:
New York, NY 10018: Relocate before starting work (Required)
Work Location: In person
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    8:30am-5:30pm, 7am call to CEO (15 mins)
  • Salary
    $42,000 – $52,000 yearly

pin icon1430 Broadway, Manhattan, 10018, New York

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Administrative AssistantNew York

Technology Cost Containment Consultants • 1-10 Employees

Hiring on JOB TODAY since January, 2025

Gotham IT & Gotham Telecom Global, vendor-agnostic advisory firms specializing in a Optimization of infrastructure. Our teams have years of IT Mastery. We engage SMART solutions to enhance your day to day and create EASY High End offices.

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Elie theodoreActive 6 minutes ago

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