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Job DescriptionCompany Description Company Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Destination Monro -Your Career is Here! “Indalx13” Job Description The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met. Responsibilities: * Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. * Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. * Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. * Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs. * Assist in inventory management to include pulling tires and parts, unloading and stocking inventory. * Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. * Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures. * Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws. * Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. * Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. * Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. * Perform other duties as assigned and required. Profile Summary: * Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions. * Strong customer service skills * Strong verbal and written communication skills with the ability to convey technical issues and write routine reports. Qualifications Qualifications: * High School Diploma or equivalent is preferred. * Automotive training including basic car maintenance and repair or the equivalent combination of education and experience. * Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) * Required to own a basic set of tools or participate in Monro’s tool purchase program. Additional Information Benefits: • Paid vacation and holidays for Full Time teammates, • 401k eligibility immediately upon hire, • Direct Deposit, • Employee Discounts, • Healthcare, Vision, and Dental for Full time teammates, • Employee Access Perks Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Compensation: The hourly range for this role is $15-$18 per hour. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Join Our Team as a Retail Sales Representative! Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected! In this exciting role, you'll showcase the latest devices and plans, guide customers to the perfect solutions, and be part of a vibrant team that loves technology and helping people. Your enthusiasm and expertise will inspire customers and drive the store’s success. If you’re passionate about connecting people through innovative tech and thrive in a lively environment, this is your chance to shine! And here’s the best part: individual commissions are paid twice a month—yes, twice! And no one else in the industry is doing that. That means you can see your hard work pay off more often and keep your earnings growing faster! Average Hourly + Commission Total Compensation: $15 - $30 an hour with limitless growth potential—your success is in your hands! Key Responsibilities • Greet customers with energy and enthusiasm, discovering their wireless needs, • Demonstrate the coolest devices, plans, and accessories to excite and inform, • Drive sales by promoting upgrades, activations, and accessories to hit targets, • Help customers set up their devices, troubleshoot issues, and enjoy a smooth experience, • Stay ahead of industry trends, current promos, and new products, • Deliver top-tier customer service, solving questions and building loyalty, • Keep the store vibrant, organized, and visually appealing, • Support inventory management and stock displays, • Follow company policies to ensure secure and private transactions, • Join ongoing training sessions to stay fresh on the latest tech and sales techniques, • Collaborate with your team to create a fun, positive shopping environment Qualifications & Skills • Previous wireless or retail experience is a bonus, but a passion to learn counts even more!, • Excellent communicator with a friendly, positive attitude, • Goal-oriented and driven to surpass sales goals, • Knowledge of wireless devices, plans, and accessories is a plus, • Organized, detail-focused, and a team player, • Flexible with hours, including weekends and holidays, • Competitive base salary with uncapped commission potential, • Medical, dental, Vision, Life Insurance and 401K with match for FT employees, • Supplemental insurance available, • Career advancement opportunities within a growing company, • Ability to stand for long periods of time, • Ability to lift objects weighing up to 40lbs Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career—where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you’ll see your efforts rewarded more often than anywhere else. Don’t miss out—be part of something truly exciting! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.

Job Description Please read entire Ad 3 Months Class A 53 Tractor Trailer/ Flatbed Experience within past year Required (Not Counting school) No Sap Drivers Hair Follicle Drug Screening Clean CDL = No Incidents or Accidents within past year! Regional Dry Van Home Weekly $1000- $1100 Weekly Average • : Join a specialized fleet designed with drivers in mind. With weekly 34-hour resets and regionalized freight tailored to your needs, we balance the weekly home time you want with the miles to keep you moving., • Regionalized Freight: Freight for our Regional Fleet is focused in specific regions, allowing for consistent home time and manageable routes that meet your needs., • Average Weekly Miles: Drivers typically run 1,800 miles per week depending on Hours of Service (HOS) and availability., • Average Weekly Pay: $1000- $1100 gross per week., • Drive in 2021 or newer Freightliner Cascadias or Kenworths., • 1 year = 1 week, • 3 years = 2 weeks, • 7 years = 3 weeks, • Detention Pay: $12.50 per hour after the second hour., • Layover/Breakdown Pay: $100 per day. Please text • What city you're in, • How much Tractor Trailer experience in past year 3 Months Class A 53 Tractor Trailer/ Flatbed Experience within past year Required (Not Counting school, Dump Truck/ Garbage Truck exp) No Sap Drivers Hair Follicle Drug Screening Clean CDL = No Incidents or Accidents within past year!

Job Description Porter-Gaud School is an Episcopal, independent, co-educational day school of 1,650 students in preschool through grade 12. The School's Auxiliary Department is looking for energetic and responsible Extended Day Helpers to work in the Extended Day Program! The goal of the Porter-Gaud Extended Day Program is to assist our parents by providing after-school supervision for children in a secure, fun, and relaxed setting. Students are encouraged to complete homework, read, play games, make new friends, respect others, strengthen communication skills and try something new. The Extended Day Helper position is part-time and normal work hours are between 2:30pm - 6:00pm, Monday - Friday. Primary Responsibilities: • Setting up snacks and fruit for 50+ students, • Putting together pencils, pens, markers, crayons, scissors, books and paper, • Assembling First Aid Kits, • Become familiar with Extended Day Student list to be aware of who is coming/going and making sure everyone is accounted for., • Helping Auxiliary staff get students to appropriate after-school programming, • Checking students into Extended Day, get them set up with a snack, then help them get their homework out, • Aiding and assisting students with homework, while keeping them quiet in order to keep a calm homework environment for everyone. After 30 minutes of homework time, getting students ready for recess, helping students pack up their bags, clean off their table and throw away trash, and quietly line them up for recess, • Responsible for overseeing recess - keeping kids safe within the boundaries of the playground, supervising sports and games (and playing with them!) Indoor recess - set up ping pong, board games, legos, jenga, and play with students, • Bonding with students, playing games like soccer, basketball, tag, swings, 4 square (playing any games that will encourage you to get to know them and become their friends while staying safe), • Proper use of walkie talkie as form of communication, to assist with getting students picked up in an efficient manner, • Breaking all equipment down and cleaning up all supplies to include arts and crafts, games, pencils, tables and juice pitchers, • Responsible for checking in and taking students to appropriate PG bus, • Monitoring students behavior and report to Auxiliary staff, • Managing the cafeteria inside, checking the Remind app for pickup, signing out students, greeting parents, and calling their students inside for pickup on the walkie talkie Porter-Gaud School is committed to increasing the racial, ethnic, and religious diversity of our faculty and staff. The School welcomes applicants who would bring additional dimensions to the School's teaching mission. In accordance with law, Porter-Gaud School is an equal opportunity employer and hires without discrimination on the basis of race, color, religion, national origin, sex/gender, age, or disability. Porter-Gaud School is committed to ensuring the safety and well-being of our students. We hold our employees to the highest possible standards. All employees are subject to extensive background check screenings and must sign our code of conduct. We strive to monitor employees while interacting with students. We take any inappropriate interactions between students and employees seriously and are committed to mandatory reporting standards as required by law. We will fully cooperate with authorities in any allegation or case of abuse. Job Posted by ApplicantPro

Job Description Duck Donuts is seeking enthusiastic individuals to join our team in a part-time or full-time capacity! If you have an upbeat personality, are a team player with a strong work ethic, and are seeking morning, evening, or weekend work in a fun, friendly, and fast-paced environment, then Duck Donuts may be the perfect fit for you! Responsibilities include: • Providing exceptional service to all Duck Donuts guests., • Operating the cash register accurately., • Creating a variety of hot, iced, and frozen beverages. (coffee / shakes), • Creating beautiful donuts customized for each guest., • Creating opportunities for upselling products / merchandise (sales / catering), • Prepares donut batter and operates the donut fryer. (*18+ years of age required.), • Prepares recipes according to Duck Donuts standards., • Maintains and clean, safe, and friendly work environment. Part-time: (no experience) - $11-13 per hour Part-time: (3yrs of experience) - $13-15 per hour Full-time: (no experience) - $14 per hour Full-time: (3yrs of experience) - $15-17 per hour Benefits: • competitive pay, • Tips (add on average $2 per hour to your check), • Flexible schedule (no late nights), • food/drinks while on the clock at discounted rate

Job Description Job Details Interested in Applying? I have a few preliminary questions • Do you love troubleshooting and problem solving?, • Do you love helping employees with systems access in-person or virtually?, • Do you have experience supporting Microsoft (MS) desktop operating systems including the latest version of the MS Office suite and Outlook for e-mail?, • Are you a detail-oriented team player with the ability to work on multiple projects, prioritize them and meet deadlines?, • Are you highly self-motivated and able to effectively work independently? If you answered yes to most of these, keep reading on. Why is this Different from other Job Opportunities? This position requires all contractors to either possess or obtain a Secret Security Clearance. A Secret Clearance not only enables you to support critical Department operations but also opens doors to future career opportunities within the government, including potential direct hire positions. You Must Meet these Minimum Requirements • A two-year degree in an Information Technology (IT) or business-related field is preferred., • Three (3) years’ experience supporting Microsoft (MS) desktop operating systems including the latest versions of the MS Office suite and Outlook., • Experience providing desktop support., • Experience in computer network installation, operation, and maintenance., • Experience in providing user support and troubleshooting., • Education and certifications may be substituted for years of experience. We are also Looking for • Strong teamwork skills and the ability to thrive in a collaborative environment., • A solution-oriented mindset with excellent troubleshooting abilities., • A process-driven approach with a commitment to following established protocols., • Attention to detail., • Strong communication skills, both technical and non-technical., • Ability to multitask and prioritize effectively., • Commitment to meeting deadlines., • A collaborative and team-oriented attitude. Overview of Department: Infrastructure and Operations(IO) provides financial systems services to the global Department of State (DoS) user community and services to personnel in Charleston, Bangkok, and Paris. Day-to-day Job Responsibilities include: The Infrastructure Division plays a critical role in ensuring the seamless operation and maintenance of the Department's IT infrastructure. Infrastructure provides comprehensive support for desktop systems, servers, network hardware, and the Enterprise Standard Operating Environment software. The division specializes in managing and resolving issues related to Microsoft Windows Server and Desktop Operating Systems, S.M.A.R.T. messaging, Microsoft Office applications, and mobile computing devices, ensuring reliable and efficient technology solutions across the organization. Detailed job responsibilities include: • Technical Support:, • Deliver responsive helpdesk support for PCs, printers, and mobile computing devices., • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently., • Maintain detailed documentation of solutions and support activities to ensure accurate records and knowledge sharing., • Create and manage group mailboxes to facilitate team collaboration and communication., • Set up and maintain resource mailboxes for shared organizational assets, such as conference rooms or equipment., • Develop and administer distribution lists to streamline communication across departments and teams., • System Maintenance:, • Assess, repair, or replace desktop systems and printers to ensure optimal functionality., • Install, configure, and maintain IT equipment, including laptops, desktops, and peripherals, to meet operational needs., • Evaluate software applications, identify areas for improvement, and recommend updates or new solutions to enhance performance and user experience., • Collaboration and Communication:, • Work closely with team members to ensure seamless operations., • Communicate technical and non-technical information effectively to users., • Follow established protocols and processes to ensure consistency and compliance. Work Schedule The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This position is 100% on-site. Software Systems Utilized: • Microsoft Office 365 Suite: Comprehensive productivity tools for word processing, spreadsheets, presentations, and collaboration., • Office 365 Exchange Admin Tools: Advanced tools for managing email systems, • Windows 11: The latest operating system providing enhanced security, performance, and user experience., • Commercial Off-the-Shelf (COTS) Software: Pre-packaged software solutions tailored to meet organizational needs efficiently.

Job Description Position Summary: The Caregiver (Care partner) will provide personalized care and services to residents, uphold the philosophy of assisted living, and promote the well-being of the residents. Caregivers will provide assistance and support with residents’ activities of daily living in a professional and caring manner. Duties performed by the Caregiver are expected to be in accordance with the current Federal, State, and local regulations, as well as, the guidelines outlined in Oaks Senior Living policies and the employee handbook. Primary Responsibilities: Resident Services 1. Provide quality care and assistance to residents in accordance with the Oaks Senior Living philosophy of Person-Centered Lifestyle and in accordance with resident rights., 2. Assist residents with the activities of daily living according to individual resident preferences., 3. Protect the confidentiality of personal and medical information of residents and coworkers., 4. Adhere to each resident’s Negotiated Service Plan; notify the Shift Supervisor, MOD, Wellness Director, and/or Executive Director of any changes in the resident’s condition., 5. Answer and respond immediately to resident calls., 6. Assist with resident activities, encourage, and assist residents to participate in activities., 7. Encourage residents to attend meals in the dining room, escort residents to and from the dining room, assist with serving meals, assist residents with meals in ways that meet their individual needs and desires, observe and report changes in the residents’ appetite and physical abilities to eat and drink., 8. Assist with cleaning the dining room after the meal service as assigned., 9. Assist with cleaning and tidying residents’ room/apartment., 10. Maintain clean and sanitary conditions in resident, employee, and public bathrooms as needed., 11. Establish and maintain good relationship with residents and their families., 12. Dispose of all incontinent products according to policy., 13. Practice proper body mechanics when assisting with resident transfers and follow safety guidelines according to the Oaks Senior Living policies and procedures., 14. Respond to resident emergencies following proper policy and procedure., 15. Offer choice, maintain dignity, and promote individuality for all residents., 16. Protect and maintain resident rights., 17. Obtain 24 hours of continuing education in initial year of employment and 16 hours annually, thereafter. Maintain CPR & First Aid certification., 18. Practice infection control policies and established safety precautions., 19. Participate in special events, activities, and marketing programs., 20. Carry out other duties as assigned by the Shift Supervisor, Wellness Director, MOD or Executive Director. Communications 1. Attend all regular staff meetings and required in service training sessions., 2. Must communicate effectively to convey information to residents, Shift Supervisor, and Management., 3. Review daily any and all communication tools used in providing resident care., 4. Communicate residents’ needs with Shift Supervisor and caregiver staff at change of shift., 5. Notify your supervisor or the Wellness Director if you observe a change in a resident’s condition., 6. Report all supply needs., 7. Report hazardous conditions and equipment to the Executive Director., 8. Respond to on-the-job injuries in accordance with the community’s policies and procedures., 9. Notify your supervisor of any concerns or questions presented by the residents’ family members., 10. Maintain a positive attitude., 11. Other caregiver duties as assigned Reports to: Shift Supervisor, Wellness Director, Manager-on-Duty, and Executive Director Qualifications: 1. Experience in the care giving to older adults preferred., 2. Ability to read, write, and speak English., 3. Desire to work with older adults. Friendly, caring disposition., 4. Must be 18 years of age. Must have a satisfactory criminal history check., 5. Must have physical exam by a licensed physician. Must have a negative drug screen., 6. Must understand the risk of exposure to infectious waste, disease, chemicals, solution, and disinfectants., 7. Must be able to react in an emergency situation. Physical Job Requirements: To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. Employees must adhere to proper body mechanics and safety measures when supporting or transferring residents. In a typical eight- hour day, employee will: 1. Stand/walk up to eight hours a day, 2. Sit up to two hours a day, 3. Frequently support up to 70 pounds, 4. Occasionally lift/carry up to 50 pounds, 5. Frequently kneel, bend, and reach, 6. Secure proper assistance for transferring of residents as needed

Job DescriptionCHARLESTON METRO CHAMBER OF COMMERCEBusiness Advocacy Intern Division: Business Advocacy Reports to: Associate Vice President of Business Advocacy FLSA Status: Part-time, Non-Exempt Location: Columbia, SC Compensation: $15/hour (Paid Internship) Schedule: Tuesdays 12–5 p.m., Wednesdays 9–5 p.m., Thursdays 9–3 p.m. (approximately 20 hours per week; flexibility around legislative session schedule) Duration: December 15, 2025 – June 30, 2026 (with potential for full-time extension at our Charleston, SC office) Position Overview The Business Advocacy Intern supports the Chamber’s Business Advocacy team in advancing policies that foster economic growth and strengthen the regional business environment. This is an exciting opportunity for a candidate interested in starting their career in business advocacy or government affairs, gaining first-hand experience in the legislative process at our state capitol. This role will directly support the Associate Vice President of Business Advocacy while the South Carolina Legislature is in session from January to May 2026, working part-time Tuesdays through Thursdays in Columbia, SC. Ideal Candidate The ideal candidate will demonstrate a strong passion for politics, an interest in business advocacy, and have an educational background or experience in political science, business, or related fields. This internship offers an excellent opportunity for those who aspire to build a career in government relations and are interested in relocating to Charleston to become a full-time employee in June 2026. The internship offers immersive experience in legislative monitoring, policy analysis, and stakeholder engagement, providing valuable insight into how advocacy strategies shape the business landscape at the state and local levels. The intern will be provided with the necessary technology, including a laptop device, to ensure success in the position. Essential Functions and Responsibilities • Monitor Legislation: Track state legislative activity, including bills, committee hearings, and floor votes., • Policy Analysis: Summarize and provide initial analysis of proposed legislation and amendments, identifying potential impacts to the business community., • Reporting & Updates: Assist in preparing weekly legislative tracking reports and maintaining internal bill-tracking databases., • Research Support: Conduct background research on policy issues, legislators, and state agencies., • Meeting Support: Help prepare materials for policy team meetings, legislative briefings, and stakeholder engagement., • Communication: Draft concise summaries of legislative activity for internal and member communications., • Administrative Support: Provide general support for the Business Advocacy team, including scheduling, note-taking, and logistics., • Advocacy Tools: Assist with voter voice and policy note projects (no prior experience required).Desired Qualifications, • Currently pursuing a degree in Political Science, Public Relations, Business, or a related field., • Strong written and verbal communication skills., • Research and analytical ability with exceptional attention to detail., • Demonstrated interest in public policy, government, or advocacy preferred., • Dependable, adaptable, and eager to learn in a fast-paced, professional environment., • Ability to handle confidential information with discretion and professionalism.Professional Development & Learning OutcomesIntern will receive training and mentorship in legislative monitoring, policy brief development, and stakeholder engagement. By the end of the internship, participants will:, • Gain a deeper understanding of the legislative process and policy landscape in South Carolina., • Develop practical skills in bill tracking, policy analysis, and advocacy communication., • Build professional experience in business advocacy and public affairs. Ability to read, analyze, and interpret general business periodicals, professional journals, or budget reports. Ability to effectively present information and respond to questions from senior leaders, managers, and employees using tact, courtesy, and cooperativeness. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity, and initiative. Ability to exercise discretion while managing confidential information. Other Skills and Abilities Computer knowledge to include Microsoft Office, Excel, and other basic computer software systems.

Job Description Classification Part time; Monday-Friday between the hours of 2:30pm-5:30pm; up to 3 hours a day; $15 an hour; summer hours vary. Locations: Meeting Street Academy General Function: Plan, implement, facilitate, and supervise activities and programs. Promote safety of members, quality of programs and appearance of the Club at all times. Program Specialist/Aid Subs will only report to work when needed to sites in their selected region. Knowledge, skills and abilities Ability to deal effectively with staff, youth, parents, local community leaders, schools and churches Demonstrate good written and verbal communication skills Knowledge of youth development. BI-LINGUAL IN ENGLISH/SPANISH A PLUS Understand the Clubs' philosophy, vision and goals Ability to establish and cultivate positive relationships with youth Minimum Education and Experience High School Diploma/GED or college degree. 6 months to 2 years program delivery experience. (Hourly rate depends on level of education/experience) Job Responsibilities Demonstrate and promote Core Values Implement Curriculum Plan, implement, facilitate, and supervise programs and activities Provide guidance and role modeling to members Design colorful and informative displays and bulletin boards promoting program areas Assist in the execution of national projects and exhibits Mentor and inspire youth, adults and volunteers in the creative process Keep records of participants, schedules, attendance and program results Mandatory First Aid/CPR Other duties as assigned Physical and Mental Requirements: Must be comfortable performing multi-faceted projects in conjunction with day-to-day activities. Ability to get along with diverse personalities while at all times displaying tact, maturity and flexibility. Physical requirements include sight, hearing, standing for up to four hours per day, and ability to implement programs. Skills essential for success include speaking, writing and knowledge of the computer. Environment & Working Conditions: After school/Recreational settings that include being in/out doors. Occasional weekend and evening work to support organization's fundraising events and activities.

Job Description Oaks Senior Living is currently recruiting kind hearted, experienced Certified Medication Aides who have a passion for working with seniors. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team members to excel, rewards for excellence and creates a work environment where all are trusted and empowered with a sense of ownership. Extremely rewarding opportunity with growth potential! Position Summary The Certified Medication Aide (CMA) provides hands-on supervision of caregiver staff during their shift, ensure provision of quality resident care, and uphold residence philosophy and resident well-being. The CMA will properly administer scheduled medications to residents in accordance with state regulations and Oaks Senior Living policy. The CMA will provide personalized care and services to residents, uphold the Oaks Senior Living policies and procedures, respond effectively to emergency situations, and ensure the residents' rights to safe, prompt, and confidential treatment. Qualifications • A minimum of one year of experience working with residents in a Senior Living environment., • Supervisory experience in a healthcare or service industry preferred, • Ability to speak, read, and write English., • Friendly, caring disposition. Desire to work with older adults., • Must be 21 years of age. Must have a satisfactory criminal history check., • Must have physical exam by a licensed physician. Must have a negative drug screen., • Must be able to react in an emergency situation. Primary Responsibilities Resident Services • Carry out all duties properly and effectively as assigned by the Wellness Director and/or the Executive Director. Supervise the caregiver staff on duty in providing quality care and meeting the needs of residents in accordance with the Oaks Senior Living philosophy and policies., • Adhere to each resident's Negotiated Service Plan and notify the Wellness Director, MOD, and/or the Executive Director of any changes in resident condition., • Answer and respond immediately to resident calls., • Seek assistance and advice from the Executive Director or the Wellness Director immediately if you have any doubts or questions when assisting with medications or treatments before you perform the assigned task., • Assist with serving meals and supervise caregiver staff in the dining room. Ensure that dining room is cleaned after each meal service., • Control the spread of infection by following standard precautions. Dispose of infectious and potentially infectious waste according to residence policy and procedures., • Establish and maintain a good relationship with residents and their families., • Respond to resident emergencies following the proper procedures., • Assist in developing and maintaining a schedule for the caregiver staff that sufficiently meets the needs of residents and ensures proper staffing., • Respond to on-the-job injuries in accordance with the Oaks Senior Living policies and procedures., • Complete 16 hours of continuing education units (CEU) biennially specific to CMA's as outlined by the Alliant GMCF Registry. In addition 16 hours of CEU's must be completed annually., • Lead by example, encourage teamwork, and promote the Oaks Senior Living philosophy. • Provide an "open door" to employees, addressing any concerns or grievances they may have., • Maintain CPR & First Aid certification. Medication Administration • Follow the six 'rights" of medication assistance (right resident, right drug, right dosage, right time, right route, right record/documentation) each and every time assistance with a medication occurs. Check each of the six "rights" of medication assistance three different times: when the medication is taken out of the medication cart, immediately before assisting with the medication, and immediately after assisting with the medication, • Administer medications to residents according to their Medication Observation Record (MOR) and protect resident privacy. Provide residents with any treatments required as part of their Resident Care Plan as designated. Document clearly and accurately on the Medication Observation Record (MOR) after a medication is taken/given, refused, held, discontinued, changed, disposed of, returned, following the Oaks Senior Livening policy., • Respect the residents' right to refuse medication/treatment. Protect the residents' safety with medications. Explain to the resident what medication is being given and why, prior to assisting with medication., • Observe the resident for any adverse reaction to a medication and report it to the Wellness Director and/or the Executive Director immediately. Report all medication errors honestly and immediately. Communications, • Attend all regular staff meetings and required in-service training sessions., • Effectively communicate residents' needs with caregiver staff at change of shift according to the Oaks Senior Living policies and procedures. Effectively communicate to the Wellness Director and/or the Executive Director any changes noted in a resident's condition or behavior, adverse reaction to a medication, any resident or family member concerns, complaints, refusal of a medication, any errors noted on the Medication Observation Record (MOR)., • Ensure required paperwork for providing resident care is completed and up-to-date. Reports to: Wellness Director, Executive Director, and Manager-on-Duty Physical Job Requirements To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. Employees must adhere to proper body mechanics and safety measures when supporting or transferring residents. In a typical eight- hour day, employee will:, • Stand/walk up to eight hours a day. Sit up to two hours a day., • Frequently support up to 70 pounds. Occasionally lift/carry up to 15 pounds., • Frequently kneel, bend, and reach. Secure proper assistance for transferring of residents as needed

Job Description Oaks Senior Living is currently recruiting kind hearted, experienced Certified Medication Aides who have a passion for working with seniors. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team members to excel, rewards for excellence and creates a work environment where all are trusted and empowered with a sense of ownership. Extremely rewarding opportunity with growth potential! Position Summary: The Certified Medication Aide (CMA) provides hands-on supervision of caregiver staff during their shift, ensure provision of quality resident care, and uphold residence philosophy and resident well-being. The CMA will properly administer scheduled medications to residents in accordance with state regulations and Oaks Senior Living policy. The CMA will provide personalized care and services to residents, uphold the Oaks Senior Living policies and procedures, respond effectively to emergency situations, and ensure the residents' rights to safe, prompt, and confidential treatment. Qualifications: • A minimum of one year of experience working with residents in a Senior Living environment., • Supervisory experience in a healthcare or service industry preferred., • Required to have a Certified Nursing Assistant Certificate., • Required to have a Georgia Certified Medication Aide Certificate., • Must be in good standing with the Georgia CNA/CMA Registry., • Ability to speak, read, and write English., • Friendly, caring disposition. Desire to work with older adults., • Must be 21 years of age. Must have a satisfactory criminal history check., • Must have physical exam by a licensed physician. Must have a negative drug screen. Resident Services • Carry out all duties properly and effectively as assigned by the Wellness Director and/or the Executive Director. Supervise the caregiver staff on duty in providing quality care and meeting the needs of residents in accordance with the Oaks Senior Living philosophy and policies., • Adhere to each resident's Negotiated Service Plan and notify the Wellness Director, MOD, and/or the Executive Director of any changes in resident condition., • Answer and respond immediately to resident calls., • Seek assistance and advice from the Executive Director or the Wellness Director immediately if you have any doubts or questions when assisting with medications or treatments before you perform the assigned task., • Assist with serving meals and supervise caregiver staff in the dining room. Ensure that dining room is cleaned after each meal service., • Control the spread of infection by following standard precautions. Dispose of infectious and potentially infectious waste according to residence policy and procedures., • Establish and maintain a good relationship with residents and their families., • Respond to resident emergencies following the proper procedures., • Assist in developing and maintaining a schedule for the caregiver staff that sufficiently meets the needs of residents and ensures proper staffing., • Respond to on-the-job injuries in accordance with the Oaks Senior Living policies and procedures., • Complete 16 hours of continuing education units (CEU) biennially specific to CMA's as outlined by the Alliant GMCF Registry. In addition 16 hours of CEU's must be completed annually., • Lead by example, encourage teamwork, and promote the Oaks Senior Living philosophy., • Provide an "open door" to employees, addressing any concerns or grievances they may have., • Follow the six 'rights" of medication assistance (right resident, right drug, right dosage, right time, right route, right record/documentation) each and every time assistance with a medication occurs. Check each of the six "rights" of medication assistance three different times: when the medication is taken out of the medication cart, immediately before assisting with the medication, and immediately after assisting with the medication, • Administer medications to residents according to their Medication Observation Record (MOR) and protect resident privacy. Provide residents with any treatments required as part of their Resident Care Plan as designated. Document clearly and accurately on the Medication Observation Record (MOR) after a medication is taken/given, refused, held, discontinued, changed, disposed of, returned, following the Oaks Senior Livening policy., • Respect the residents' right to refuse medication/treatment. Protect the residents' safety with medications. Explain to the resident what medication is being given and why, prior to assisting with medication., • Attend all regular staff meetings and required in-service training sessions., • Effectively communicate residents' needs with caregiver staff at change of shift according to the Oaks Senior Living policies and procedures. Effectively communicate to the Wellness Director and/or the Executive Director any changes noted in a resident's condition or behavior, adverse reaction to a medication, any resident or family member concerns, complaints, refusal of a medication, any errors noted on the Medication Observation Record (MOR). Physical Job Requirements To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. Employees must adhere to proper body mechanics and safety measures when supporting or transferring residents. In a typical eight- hour day, employee will: • Stand/walk up to eight hours a day. Sit up to two hours a day., • Frequently support up to 70 pounds. Occasionally lift/carry up to 15 pounds., • Frequently kneel, bend, and reach. Secure proper assistance for transferring of residents as needed.

Job DescriptionBenefits: • Company lunches, employee discounts, and additional recognition perks, • Opportunity to utilize interest/education in exercise science, • Direct track to Lead Stretch Practitioner or Management, • Flexible scheduling for session bookings, • Commission, renewal bonuses, and cash referral rewards, • Pay raise upon training completion, • Perks at Work Reward Program, • Bonus and Commission Opportunities, • Monthly Employee Stretches, • Health and Retirement Benefits, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off, • Training & development Paid Stretch Practitioner Training • Nationally Accredited Certification: Stretch Zone pays for the Stretch Practitioner certification, the only nationally accredited assisting stretching certification, enhancing your professional credentials., • Hands-on Training & Marketable Skills: Gain 2 days of comprehensive, hands-on training with a Master Practitioner in South Florida, equipping you with valuable, marketable skills in the kinesiology and fitness fields. Qualifications: • Certifications/background in fitness/wellness/health profession, • Applicant required to complete and pass one week of certification training, • Hands-on learner, • Passion for health and wellness, • Desire to help others achieve their lifestyle goals, • Reliable transportationStretch Zone Overview, • Using our patented and proprietary equipment, Stretch Zone practitioners follow specific protocols to properly position, stabilize, and manipulate muscles using powerful principles of neuromuscular behavior., • Our clients enjoy an increase in athletic performance and range of motion, as well as reduced stiffness and improved reaction time., • Stretch Zone has helped 535,279 clients feel and perform their best!, • Stretch Zone has also enjoyed helping many pro-athletes reach their athletic best in the NFL, NBA, MLB, & ATP., • This includes sports celebrities from the U.S. Open Champion, the NFLs Most Valuable Player, and even the IBF Light Heavyweight Champion of the world.Our Hiring Process, • Application Review Youll hear from us via text or email within 24-48 hours after submitting your application., • Phone Interview A 10-15 minute phone call with the owner to get to know you better., • In-Person Interview Meet with our General Manager (your direct boss) at the studio, get acquainted with the team, and complete a more formal interview., • References Provide business references as part of the final review process.

Job Description Duck Donuts is seeking enthusiastic individuals to join our team in a part-time or full-time capacity! If you have an upbeat personality, are a team player with a strong work ethic, and are seeking morning, evening, or weekend work in a fun, friendly, and fast-paced environment, then Duck Donuts may be the perfect fit for you! Responsibilities include: • Providing exceptional service to all Duck Donuts guests., • Operating the cash register accurately., • Creating a variety of hot, iced, and frozen beverages. (coffee / shakes), • Creating beautiful donuts customized for each guest., • Creating opportunities for upselling products / merchandise (sales / catering), • Prepares donut batter and operates the donut fryer. (*18+ years of age required.), • Prepares recipes according to Duck Donuts standards., • Maintains and clean, safe, and friendly work environment. Part-time: (no experience) - $11-13 per hour Part-time: (3yrs of experience) - $13-15 per hour Full-time: (no experience) - $14 per hour Full-time: (3yrs of experience) - $15-17 per hour Benefits: • competitive pay, • Tips (add on average $2 per hour to your check), • Flexible schedule (no late nights), • food/drinks while on the clock at discounted rate

Job Description GoodUnited is a fundraising software that helps nonprofits harness the power of Social Networks, offering a solution that simplifies lead generation, automates supporter engagement, and maximizes fundraising revenue. We're hiring an Account Executive to take the baton from our Founder-led sales engine and run full speed into the next phase of growth. This is not your average AE role. It's a rare opportunity to take ownership of a proven process and narrative, and grow it like it's your own business. We've built a solution that changes how nonprofits raise money through social media—and it's working. Now we're handing it off to you. You'll report directly to the CEO and lead the full-cycle sales process, from discovery to close, with less than 15% of your time spent on prospecting. You'll be backed by AI tools (Gong, HubSpot), a dedicated Admin, and a playbook that converts. This is an entrepreneurial, high-energy role on a small, fast-paced, and aggressive team. If you're not a self-starter or you need rigid structure, stop reading. But if you've chosen the road less traveled and you're ready to make a dent in philanthropy, keep going. Your Mission • Own the entire sales cycle — discovery, demo, negotiation, and close for qualified nonprofit prospects, • Execute a proven sales narrative rooted in the Challenger methodology while refining it with your own voice, • Leverage AI tools like Gong (conversation intelligence), HubSpot (CRM and automation), and an assigned Admin to stay focused on selling, not CRM busywork, • Drive pipeline efficiency, accelerate velocity, and deliver predictable revenue from marketing-qualified leads and booked meetings, • Collaborate cross-functionally with marketing, success, and leadership to improve positioning, insights, and handoffs, • Work closely with the CEO to evolve strategy as we scale from founder-led sales to a repeatable, scalable sales engine What We're Looking For • B2B SaaS experience — preferably in a full-cycle, closing role at an early- or growth-stage company, • Nonprofit experience — either worked at a nonprofit or have partnered closely with nonprofit organizations, • Challenger Seller — you've mastered the art of insight-led selling and know how to reframe the customer's thinking, • Self-Starter DNA — entrepreneurial, gritty, and excited to build something that doesn't exist yet, • Strong communicator — you listen deeply, write well, and present like a pro, • AI-First Operator — you actively use tools like Gong, HubSpot, ChatGPT, etc. to work smarter and faster, • Location — based in the U.S., with a strong preference for Charleston, SC or within a 5-hour drive Your Journey So Far (The Ideal Story) • You came from a reputable university, where you stood out—maybe you led a cause, founded a club, or created something that mattered, • You started your career at a corporate job, where you performed but felt something was missing, • You transitioned to the nonprofit world, driven by purpose and mission—but eventually realized tech could scale your impact, • You made the leap to nonprofit SaaS sales, brought your passion with you, and have been crushing it ever since, • Now you're ready to combine it all: sales tactics + nonprofit roots + entrepreneurial fire — and build something that will change the future of philanthropy Why Join Us? • Work directly with the CEO and help define the next chapter of a mission-driven SaaS company, • Join a fast-moving, founder-led team with big momentum, • Use cutting-edge AI tools and an operational support system so you can focus on closing, • Step into a role with proven messaging, warm pipeline, and real impactApply If You're Ready To:, • Sell something that makes a real difference, • Learn fast, win fast, and make decisions like an owner, • Challenge the status quo in philanthropy, • Be part of a small team with massive ambition, • Get in early and grow with us

Job Description Essential Job Functions: The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Compensation Technician in the Office of Global Compensation. The Compensation Technician position will be responsible for payroll processing, analysis, auditing and monitoring of payroll in the office of American Pay Processing (CGFS/GC/PPR/AMP). Global Compensation Overview: Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers. The contractor shall perform these services under Jennifer Pinckney, DoS Manager, American Pay Processing. Pay Processing (PPR): Provides compensation services to U.S. Foreign Service, Department of State Civil Service and Foreign Service Retirees. We also provide American payroll services for U.S. Agencies Overseas. AMP manages a diverse foreign affairs payroll environment, providing our services to our Civil and Senior Executive Service employees domestically, U.S. Foreign Service employees in the U.S., and overseas, and Annuity services to Foreign Service Retirees. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees and Annuitants. Our primary goal is to provide world-class compensation services to our customers. Interested in Applying? I have a few preliminary questions • Do you love payroll?, • Do you enjoy thinking outside the box?, • Do you like collaborating with a team?, • Do you like helping people? If you answered yes to any of these, keep reading on. Job Responsibilities The Compensation Technicians primary responsibilities are T&A reporting (bi-monthly), pay calculation, individual leave accounts, allotments of pay, and other individual pay matters for those paid under local compensation plans at serviced-posts. Specific Duties include, but are not limited to the following: • Responsible for accuracy of calculating and processing Time and Attendance into various proprietary financial systems, ensuring timeliness and accuracy of information. This includes working accounts by organization or country code by processing a variety of transactions which affect pay, leave, taxes, benefits and other deductions., • Receive, research, analyze, and process pay actions under Benefits such as, but not limited to: Federal Levies, Childcare Subsidy Inquiry, (FEHB) Federal Employee Health Benefits, General Inquiry – Benefits, Historical, Life Insurance Adjustments, Life Insurance Certification, (MFO) Multi-Force Organization, Military Leave, Military Reservist Differential, NAF Retirement Plan, Overpayment – Benefits, Overpayment Response – Benefits, Overpayment W-2 correction, Parking Benefit, Recruitment Bonuses, (RITA) Relocation Incentive Transfer Allowance, Student Loan Inquiry, Supplemental – Benefits, T&A Processing, T&A Processing – Manual Submission, TSP Adjustment (Thrift Savings Plan), TSP Deduction/Change (Thrift Savings Plan), TSP Loans/Withdrawals (Thrift Savings Plan), USUN Housing, Workers Compensation and Year-to-Date Adjustments, etc…, • As needed, the following Benefits Reporting measures may be required: T&A Report Monitoring, Employee Not Paid Report, SCALP Report, Military Leave Report, Financial Institutions Updates, Retirement Code Change Report, Leave without Pay Report, TSP Error Report, Automated Adjustment Report, T&A Correction Errors by Org Code, Calculations Exception and Paid in Full Report., • Receive, research, analyze, and process pay actions under Entry on Board such as, but not limited to: Advance of Salary, Change of Address, Check Cancellations, City Tax Withholding Request, Direct Deposit/Allotments, EFT Rejects/Returns, Employee E-mail Address, Employment Verification, Federal Tax Adjustment, Federal Tax Withholding Change, General Inquiry – Entry on Board, Health Benefits Supplementals, Historical, New Hire (Direct Hire; FMA (Family Member Appointment; Other Agency; PCS); Overpayment & Overpayment Response – Entry Onboard, Reemployed Annuitant, State Domicile Change, State Tax Letter, State Tax/Wage City Tax Adjustment, State Tax Withholding Change, Supplemental – Entry on Board, T&A Processing & Manual Submission, Transfer of Leave (on-boarding) Year-to-Date Adjustment – Entry on Board., • As needed, the following Entry on Board Reporting measures may be required: T&A Report Monitoring, Employee Not Paid Report, SCALP Report, EFT Reject Report; Automated Adjustment Report, T&A Correction Errors by Org Code and Calculations Exception., • Verifies the validity of personnel actions and personal service contracts/agreements prepared by serviced Embassies, rejecting those who are not properly completed or in accord with existing personnel law, regulation and advises post personnel offices of the deficiencies and corrections needed to effect the action., • Answers questions from employees regarding payroll matters (pay, deductions and related matters)., • Audits, analyzes and reconciles reports or accounts, and as necessary, makes adjustments which are largely retroactive in nature. More difficult adjustments may require extensive record searches and involve correction of accounts., • Perform manual calculations when deemed necessary to verify year-to-date adjustments and corrections when the calculations cannot be performed through the automated payroll system, CAPPS and or other financial systems as required., • Research, correct and determine the cause of erroneous payments and timely clearing of domestic and overseas T&A rejects., • Prepares reports on various aspects of the payroll cycle, as requested by DoS. Preferred skills: • Must possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills., • Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required., • Must have payroll and/or financial experience working in high volume work environments, • Requires a strong attention to detail and analytical problem-solving skills Our most Successful Employees in this Position Demonstrate: • Curiosity, • Drive Senior level experience in any of the following is preferred but not required: management, budget, program analysis, procurement, personnel management, auditing, or inspecting with significant experience reviewing foreign affairs operations. The Management Analyst V will provide senior level business process analysis and management analysis services to overseas posts and domestic bureaus. Provide workflow analysis, re-engineering, procedures development, project management, resource management, cost analysis, personnel management, budget analysis, auditing or inspecting. Once a problem or project is defined the management analyst researches relevant facts and information conducts interviews, compiles results, prepares documentation that supports a recommended course of action and prepares supporting material, such as flow charts, graphs, tables or spreadsheets. Develops new or revises procedures, techniques, schedules, work assignments and steps to achieve a recommended solution. The level of support is based on the experience of the analyst and the scope of the problems or projects defined. Work Schedule: The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an in-office position and requires five days a week on site. **Please note: a Secret Clearance is required for this position.

Job Description Essential Job Functions: The Process Analysts primary responsibilities are pay and benefits analysis, issue resolution and communication, client relations. Specific Duties include, but are not limited to the following: • Conduct detailed financial and compensation analysis to ensure compliance with federal regulations and organizational policies., • Review, audit, and reconcile financial data to ensure accuracy, completeness, and consistency across multiple systems., • Research complex issues, identify root causes, and implement effective solutions that prevent recurrence., • Develop clear and well-structured reports and presentations that present analytical findings in a way that helps leadership quickly assess key insights and make strategic decisions., • Provide timely and professional communication to leadership, colleagues, and external partners regarding analytical findings, process changes, and issue resolutions., • Collaborate across teams to identify inefficiencies, implement process improvements, and strengthen the accuracy and reliability of financial data to improve operational efficiency, and maintain high data standards., • Anticipate potential risks or compliance concerns and take proactive measures to mitigate them before they impact operations., • Manage multiple concurrent tasks, shifting priorities as needed to meet deadlines and supporting evolving client requirements., • Contribute to a positive, solutions-oriented team culture that values accuracy, accountability, and collaboration. Skills: • Ability to collaborate with multiple business teams within the organization, • Demonstrates a strong power of analytical reasoning, • Demonstrates good judgement in selecting the proper mode of communication, • Achieves result when confronted with major responsibilities and limited resources, • Judicious in carrying out assignments without direction, • Shows professional concern for quality work, • Utilizes all available resources to achieve results, • Demonstrates accuracy, thoroughness, and orderliness in performing work assignments, • A four-year degree from an accredited college or university is preferred. A master’s degree and/or a CPA certification or Certified Government Financial Manager (CGFM) is highly desirable., • Two years of college + two years of experience relative to the specific position, or four years of experience relative to the specific position may be substituted for education., • Professional Financial Certifications may be considered in lieu of minimum experience requirements at the Contracting Officer Representatives (COR) discretion., • High levels of confidentiality, ethics and integrity is required., • Key Skills – Leadership, flexibility, time-management, detail-orientated, organized, excellent communicator via phone and email, excellent customer service, team player, analytical, positive attitude, good computer, research, and problem-solving skills., • Previous experience working with confidential/classified information is preferred. The contractor is expected to work an 8-hour shift on-site between the hours of 6:15 am - 6:00 pm (work schedule will be defined based on the work requirements of Global Compensation). The contractor has a non-compensated, 45-minute lunch Monday through Friday, excluding federal holidays observed at the government site. Performance under this task order may require work in excess of the normal forty-hour work week to include weekends as the workload requires it. Work performed in excess of 40 hours may be scheduled or unscheduled work and must be authorized by your Project Manager and DoS Management.

Job Description Job Details Department Overview The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC requires for a Payroll Customer Support Technician on the Payroll Customer Support Desk. Customer Support & Training (CST) provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support and Payroll customer support for American employees and retirees. This position will provide payroll processing support by phone and email to American employees and retirees. The contractor shall perform these services under Department of State Customer Support Management. Minimum Requirements • 1 year of overall relevant (payroll processing or customer service) professional experience, • Experience performing analysis, critical thinking, and working independently within a team to efficiently answer customer questions., • Experience working with web based or client-server technologies and experience performing business systems analysis Preferred Skills, but not Required • Accounting procedures, policies, and operations, • Federal payroll, high volume call center, or help desk experience Our most Successful Employees in this Position Demonstrate: • Strong communication skills for phone and email customers, including escalated tickets. Desired skills:, • Effective Listening, • Tact and Patience, • Positive Persuasiveness, • Attentiveness and Courteousness, • Ability to multi-task and work from one situation to another at a fast pace, • Superior verbal and written communication and organizational skills Job Function/Responsibilities • ServiceNow: The ServiceNow system is an on-line database for tracking the initial communication and the on-going dialogue with the customers until final resolution that allows the closure of the trouble tickets. Phone calls, e-mails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is systematically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into the ServiceNow system., • The Payroll Customer Support Technician supports Department of State employees and retired annuitants and their payroll related inquiries. Technicians will use Knowledge Base, Department of State systems (GFACS, DIS, EEX Admin etc.) to provide first contact resolution whenever possible. Additionally, they will follow the Payroll Helpdesk Quality Assurance (QA) program. The QA program monitors employee output and provides specific feedback on performance and consistent coaching and training for employee development. The Quality Control Program (QCP) ensures:, • Accuracy and quality of customer interactions (phone and email), • Provides feedback on strengths and areas of improvement, • Provides coaching and on-job training when applicable, • Uses quality monitoring data to compile and track performance at team and individual level, • Provides feedback to team leads and management, • Ensure that the Payroll Customer Support Desk voicemail is addressed both at the beginning of the day and throughout the day, • Assists with performing analysis, research, development and delivery of presentations, training, and reports, • Provide front-line payroll customer phone support, based upon a team schedule, for incoming customer questions. Tickets and provide customer assistance for these calls according to Payroll Customer Support desk procedures, • Strive to meet our Service Level Agreement of answering incoming Payroll Customer Support e-mails. Create ServiceNow tickets to record the details of the issue and to document the receipt of the customer’s initial contact., • Update ServiceNow tickets any time that additional correspondence or research is performed on behalf of the customer and close a ServiceNow ticket if the issue is confirmed as resolved with the customer or when confirmation is received by department analysts responsible for resolution, • Assist the customer through the entire process of research, gathering data, performing analysis, and resolving the issue for both emails and phone calls, • Research DoS information sources to assist in answering client questions (GFS Knowledge Base, Ask HR, numerous web sites, Foreign Affairs Manual, Foreign Affairs Handbook, Thrift Savings Plan (TSP), and other reference documents prepared in-house), • Write GFS Knowledge Base articles, as needed, and assist with the drafting and development of instructional materials related to the improvement of payroll customer support activities, • Refer unresolved issues to the appropriate department or office following Retirement or American Pay and Payroll Customer Support procedures, • As part of research time activity, follow-up on tickets pending longer than one week by following up with the appropriate contact to determine the ticket’s status, • Per established ISO 9001 Work Instruction guidelines, appropriately identify select Payroll and Retirement tickets which are critical to the success of GFS’s business as “Level II”. Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow up on the status of the tickets., • Support ISO 9001 requirements by reviewing existing RDs (Reference Documents) to ensure they are relevant and consistent with customer needs and CGFS policy requirements, • Escalate issues to the Payroll Customer Support team lead or CGFS Global Compensation Customer Advocate as appropriate All personnel provided under this task order must be able to either possess or obtain a security clearance of “Secret”, to be issued by Department of State, Diplomatic Security. Important note to consider: A Secret Clearance will open a lot of other doors for your career in the Government to include possibilities of being hired directly. Work Schedule The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. Software Systems Utilized • Global Foreign Affairs Compensation System (GFACS), • Global Employee Management System (GEMS), • Share Point, • Employee Express, • Microsoft Office Suite, • GFS Knowledge Base, • ServiceNow, • Document Imaging Software (DIS), • Avaya Workplace, • Websites of government agencies, e.g., IRS, Thrift Savings Plan (TSP), Office of Personnel Management (OPM)