Leasing Agent (Housing)
hace 1 día
San Antonio
Job Description Job Summary: The Leasing Agent, reporting to the Assistant Community Manager, is a non-supervisory position that performs routine clerical and operational work involving leasing, marketing, prospect screening, rent collection, initial application intake, continued occupancy, tenant re-certifications, and customer service. Models and ensures high performance and customer service delivery consistent with the client agency's mission, vision, core values, and Strategic Plan. Essential Duties and Responsibilities: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. • Tours apartment communities with prospective clients, explaining property benefits, available resident services, unit features, application procedures, and lease contracts., • Processes applications, resident transfers, initial intake, move-ins, and move-outs in a timely manner via property management databases in accordance with ACOP and SOPs., • Addresses client needs and eligibility in compliance with Fair Housing Laws and Resident Selection Plans., • Generates lease renewals, initial applications, and tenant re-certifications in a timely manner., • Receives deposits, rent payments, and other funds owed; provides receipts, records transactions accurately per SOPs, maintains delinquent rent rolls, and inputs rent data into management systems., • Completes resident interviews and processes changes of income., • Directs residents to internal and external support services, conducts resident mediations to resolve conflicts, and prepares Reasonable Accommodations requests., • Issues lease violations and warning letters, and prepares/processes recommendations for violations., • Conducts move-in, move-out, housekeeping, and wellness inspections of units, and monitors property curb appeal at assigned developments., • Communicates clearly with maintenance staff regarding duties and work order responsibilities; enters, tracks, and processes work orders and resident requests using designated property management software., • Generates, completes, and analyzes weekly, monthly, and special operational reports in agency software as required by management., • Assumes non-supervisory duties of the Community Manager or Assistant Community Manager in their absence., • Screens and directs visitors, stakeholders, vendors, and suppliers to appropriate personnel, and ensures accurate daily timekeeping data entry., • Participates in Trauma Informed Care (TIC) initiatives (training, workgroups, project assignments) and adheres to emergency operational guidelines as issued., • Utilizes Generative AI solutions ethically and responsibly in accordance with organizational standards., • Performs other duties as assigned. Minimum Qualifications: • High School Diploma or GED required., • Two (2) years of experience in apartment leasing and marketing fundamentals, OR two (2) years of experience in case management, client services, and/or social work (an equivalent combination of education and experience may be considered)., • Proficiency in cloud applications and productivity suites, including Google Workspace (Gmail, Drive, Calendar, Docs, Sheets, Slides) and/or Microsoft Office 365 (Outlook, Word, Excel, PowerPoint); familiarity with LucidChart, Visio, and VPN access is preferred., • Strong technical, mathematical, and administrative skills, including experience with property management software (such as Yardi and Bluemoon), high-volume data entry, business correspondence, and site inspections., • Must be willing to work flexible hours and days, including weekends, as required for leasing coverage., • Successful completion of a criminal history background check, education and work history verification, and a drug screening test. Education/Certification Requirements: • Valid Texas Class “C” driver’s license at the time of placement and insurable by the client organization’s fleet and liability insurance carrier., • Professional Leasing Certification & Certified Occupancy Specialist Certification required within one (1) year of employment, OR Public Housing Specialist Certification required within 18 months of employment., • Must have the ability to earn additional certifications as required by assigned tasks. Working Environment: • Work is performed both indoors in an office setting with moderate noise levels and outdoors when conducting site visits, property inspections, or participating in outside events (subject to environmental elements)., • Requires a high level of interaction with internal and external clients, and the flexibility to transfer or work at different properties or sites for interim periods to support business needs. Physical Demands: • Frequently required to remain in a stationary position, sit, stand, and operate computers and standard office equipment., • Daily movements include walking and moving about the office and community properties, walking large grounds, climbing stairs, and attending onsite and offsite meetings., • Must be able to complete data entry, utilize various portals, communicate via email and telephone, and occasionally lift or transport up to 25 pounds., • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description Labor On Demand, Inc. is a knowledgeable and passionate employment agency servicing the San Antonio metropolitan area. For over two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you! EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. \nCompany Description Labor On Demand, Inc. is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you! EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. Labor On Demand, Inc. is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you!\n\n\nEEO Statement\n\nEmployees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.\n\n\nEmployees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.