Administrative service manager jobs in Dallas, TX - Page 4Create job alerts

Job Description UDR, Inc. and its affiliated companies are seeking a Resident Services Specialist to join our team at The Flats at Palisades (575 units) , located in Richardson, TX. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment., 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite., 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time., 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director., 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines., 4. Organize incoming packages systematically and distribute as needed., 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met., 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation., 2. Walk through all amenities daily to ensure they are stocked and in good condition., 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved., 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community., 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls., 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director., 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area., 5. Complete market summary and comp reports as directed., 6. Comply with all Company policies and procedures related to employment., 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job., 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager., 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required., 2. Associate degree in business administration or equivalent, is preferred., 3. Minimum of two years of office experience is required., 4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred., 5. Must have and maintain a valid driver’s license unless otherwise noted. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

Job Description Make an Impact as a Administrative Assistant - TECPDS In Texas, the child care quality rating certification is called Texas Rising Star, which ChildCareGroup manages in the counties of Dallas, Bosque, Falls, Freestone, Hill, Limestone, McLennan, Jefferson, Hardin, and Orange counties. The Texas Early Childhood Professional Development System (TECPDS) is a statewide program designed to provide early childhood professionals with resources and tools to help them meet their professional development needs. TECPDS defines professional development as any opportunity that enhances the knowledge and skills of those working with young children, including training, education, and employment. The Administrative Assistant - TECPDS will be the Subject Matter Expert (SME) for child care and early learning programs. Responsibilities include but are not limited to, providing orientations and training about the system, including the Texas Workforce Registry (WFR), setting up accounts, and offering simple technical assistance, such as uploading documents. The SME is also responsible for validating child care program staff training records, as well as managing their service delivery area Organizational Dashboard. Why work for ChildCareGroup? Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed. ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more! You are a great fit for the role because you identify with the CCG SPIRIT, our core values: SERVICE – Lead with a servant’s heart PROFESSIONALISM – Perform our best every day INTEGRITY – Do what is right RESPECT – Treat each other the way we wish to be treated INCLUSION – Value individual differences TEAMWORK – Communicate and collaborate to achieve our goals Responsibilities and Essential Job Functions • Complete all required training, including Train the Trainer instruction, • Participate in all required meetings, • Become recognized as a Subject Matter Expert for TECPEDS, • Serve as a TECPEDS training records validator, • Provide Support and Technical Assistance to Child care programs and Texas Rising Star mentors and coaches, • Provide orientations and presentations about the System, • Assist child care programs with creating accounts, and uploading documents, • Linking their account to their school or the CLI Engage account, • Assisting Directors in uploading the previous and current years' training documentation, • Assist program directors in creating a system process for updating staff credentials and professional development achievements, • Ensure that accounts are up to date, • Provide guidance on career pathways, • Provide guidance to Texas Rising Star content area for initiatives, • Utilizing the system Organizational Dashboard in the system to connect certified trainers with the content area manager, • Review data for completeness and accuracy, • Perform other duties as assigned Education and Experience • High school diploma or equivalent, Degree preferred., • Three or more years’ experience in a position with similar experience, • Must have a valid Texas driver's license., • Driving record must comply with CCG's automobile insurance carrier requirements., • Must have liability insurance coverage and reliable personal transportation., • Ability to travel locally or out of town as required., • Mileage reimbursement is offered when applicable., • Work requires normal physical effort with minimal lifting requirements of items weighing up to 25 pounds, • Visual attention, • Manual dexterity/coordination ChildCareGroup's Generous Health and Wellness Benefits • Paid Parental Leave, • Short Term, Long Term Disability and Basic Life Insurance at no cost, • Medical, Dental and Vision Insurance, • Telemedicine at no cost, • 401(K) with a company match, • Paid Time Off