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Job Description Modena Allergy & Asthma Inc. / Modena Health LLC is a leading and rapidly growing medical practice specializing in allergy, asthma, and immunology care, with locations across Southern California and the Arizona market. Known for our high standards of excellence, we are committed to providing compassionate, patient-centered care for both pediatric and adult patients. Our dedicated team strives to improve lives through the expert diagnosis and treatment of a wide range of allergy and asthma conditions. We are looking for high-energy, kind, and collaborative individuals who are eager to grow personally and professionally to join our team. We’re currently seeking an experienced Licensed Practical Nurse II (LPN) to join our growing Allergy and Asthma practice. In this role, you’ll support both patients and providers across a wide range of clinical duties—from testing and education to administering immunotherapy and supporting our food allergy program. You’ll work closely with physicians, NPs, nurses, and MAs in a team-based environment. Strong communication skills, attention to detail, and a passion for patient care are essential. Key Responsibilities Patient Care & Education: • Educate patients and families on allergy and asthma care, including medication usage, respiratory spacer techniques, and anaphylaxis awareness., • Provide compassionate and high-quality care during visits and procedures., • Monitor patients during and after treatments, reporting concerns to the clinical lead.Clinical Procedures & Testing:, • Perform and assist with allergy skin prick testing, patch testing, spirometry, FeNO, and peak flow monitoring., • Administer allergy immunotherapy, nebulized medications, and respiratory treatments per provider orders., • Support patient intake, vital signs, and allergy shot administration., • Assist with oral and drug challenge preparation and execution.Provider Support & Documentation:, • Prepare rooms and patients for provider visits and assist during procedures., • Accurately document vitals, test results, and clinical notes in the EMR (ModMed)., • Send prescriptions and assist in creating care plans and discharge summaries., • Maintain clean, organized, and stocked exam and clinical spaces.Administrative & Operational Support:, • Submit prior authorizations, prepare allergy testing trays, and manage emergency medication checks., • Prepare allergy serum and oral desensitization vials using sterile technique per ACAAI guidelines., • Support front and back office as needed based on clinic needs.Training, Compliance & Professional Standards:, • Adhere to HIPAA and OSHA regulations., • Participate in onboarding and training of new team members., • Maintain clinical competency and follow guidance from nursing leadership., • Demonstrate and model Modena’s preferred clinical techniques. Qualifications & Requirements Licenses & Certification: • Active LPN license in the state of employment (Arizona), • Current CPR and BLS certification (or willingness to obtain)Experience:, • 2–3 years in an outpatient clinical setting; allergy/immunology experience preferred, • Experience with EMRs (ModMed experience a plus), • Phlebotomy experience, • Comfortable performing diverse clinical tasks independently and using sound judgmentSkills & Abilities:, • Skilled in pulmonary testing (spirometry, FeNO, peak flow), • Strong verbal and written communication skills, • Detail-oriented with excellent organizational skills, • Ability to multitask and thrive in a dynamic, fast-paced environment, • Compassionate, professional, and team-oriented Physical Requirements • Ability to stand and walk for extended periods (up to 8-hour shifts), • Occasional lifting (5–25 pounds), bending, stooping, and reaching, • Frequent hand use for clinical care and documentation, • Normal (or corrected) vision and hearing required, • Ability to respond quickly in urgent situations and move between exam rooms and clinical spaces Benefits • Comprehensive health, dental, and vision insurance, • 401(k) retirement plan with employer matching, • Paid time off (PTO), sick time, floating holidays, and holiday pay, • Continuing education and professional development support, • Collaborative, patient-centered work environment

Job Description TheDepartment of Anesthesiology is seeking a Board Certified/EligibleAnesthesiologist for a full-time clinical position at a university-affiliatedteaching facility in metropolitan Phoenix. This state-designated Level 1 AdultTrauma Center and ABA-verified Burn Center offers a dynamic environment forboth clinical practice and teaching, with opportunities for academicappointment. ClinicalPractice Overview: Manageanesthesia for a wide range of surgeries: Labor & Delivery, Neonatal andgeneral pediatric surgery, general surgery, robotic surgery, neurosurgery, ENT,plastic surgery, burn treatment, level 1 trauma, orthopedics, podiatric surgery,special procedures outside the OR, utilize TEE equipment for perioperative andcritical care patients. Approximately11,000 anesthesia encounters per year. CallSchedule: In-housecall 4-5 times per month. Benefits:Opportunity to applyfor academic appointments through university affiliations. Competitivecompensation and benefits package, including paid malpractice insurance. KeyResponsibilities: • Provideanesthesia care for high-acuity adult and pediatric patients., • Superviseand teach residents in emergency medicine and surgery, CRNAs, student nurseanesthetists, and medical students. Joina leading team that values clinical excellence and education in one of the mostadvanced trauma centers in Arizona. If you're an anesthesiologist dedicated toproviding high-quality care while mentoring the next generation of medicalprofessionals, we encourage you to apply!

Job Description Areyou looking for a Full time NP position with great benefits? Weare seeking Full time Nurse Practitioners for a primary care opportunity at ourOutpatient clinic in Phoenix, AZ. The schedule isMonday-Friday 8a-5p; no nights and no weekends. WhatWe Offer: • CompetitiveSalary (Ranges from $110,000 - $165,000 based on experience and location) withquarterly bonus based on quality metrics, • 6weeks of PTO, inclusive of vacation, sick time, major holidays, and continuingmedical education (CME), • Tuitionreimbursement, • $5,000CME Stipend, • ProvidedHealth, Vision, Dental, Life Insurance, • 401Kinvestment, up to 4% company match, vested immediately, • ProvidedMedical Malpractice Insurance, • Relocationpackage on a case-by-case basis RequiredQualifications: • Nationalcertification in at least one of the following specialties: Family NursePractitioner, Adult-Gerontology Primary Care Nurse Practitioner, Adult NursePractitioner, Gerontological Nurse Practitioner, • Active,non-probationary state Nurse Practitioner License, • 1+year direct primary care experience as a Nurse Practitioner, • Provisionof exceptional primary care, • Conductoffice visits for routine and acute issues, and home visits as needed, • AdministerAnnual wellness visits and health risk assessments, • Carecoordination with other providers, specialists, testing facilities, andagencies, • Populationhealth leadership, in coordination with the Care Team, • Assistingthe care team with phone triage and outreach, • Educatingpatients on their health conditions, care plans, and treatments Ifyou are interested in joining our team, apply to this job posting and we willcontact you right away!

Job DescriptionSalary: Job Title: Case Manager FLSA: Non-exempt Reports To: Clinical Coordinator Status: Full-time Last Update: 8/20/2024 Company Summary: Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women, and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable residential and outpatient recovery programs. Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole, or probation. Job Summary: The Case Manager supports and assists the Clinical Coordinator in all aspects of client services, including treatment planning, case load management, group/individual interventions, crisis management, coordination of care, and discharge planning. Supervisory Responsibilities: • None Essential Functions: • Develops and provides individual treatment plans; monitors, evaluates and documents clients progress., • Maintains a client caseload, set by manager, completes all required documentation in a timely manner, including progress notes, evaluations, treatment plans, coordination of care, and discharge planning, all in accordance with regulatory requirements and Crossroads policies and procedures., • Provides individual and group intervention to include crisis management as required., • Facilitates coordination of care to include case review, weekly progress updates in treatment and coordination of aftercare services., • Participates in clinical staff meetings, trainings and other activities as required., • Discusses issues regarding program requirements and/or conflicts with clients., • Assist clients in completing applications for government assistance, probation/court obligations, and referrals to independent agencies., • Adhere to internal policies and procedures and behavioral health licensure, local, state, and federal rules and regulations., • Performs other duties, as required. Qualifications: • Must meet Arizona Department of Health Services personnel member requirements of: at least 21 years old; or licensed or certified under A.R.S. Title 32 and providing services within the personnel member's scope of practice., • Must maintain high ethical standards and demonstrate sound judgment, problem solving skills, and strong organizational skills., • Current CPR/First Aid/Narcan training., • Current and annual negative TB Test., • Current and valid Fingerprint Clearance Card., • Clean Motor Vehicle Record (MVR) check performed annually and upon hire, preferred., • Successfully pass a background check and an Arizona Department of Health Services Adult Protective Services check. Knowledge, Skills, and Abilities: • A working knowledge of addiction, recovery, and twelve step programs., • Well-developed written and verbal communication skills and ability to interact effectively with internal and external audiences., • Must be proficient in Computer/Microsoft Office/EMR and typing. Education & Experience: • Minimum of High School diploma or GED required., • 1-2 years related experience and/or training or equivalent combination of education and experience required. Work Environment: • Fast paced behavioral health setting. Physical Demands: • While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus. Shift Requirements: • Days, nights, weekends, and holidays. Travel: • Valid AZ Drivers License., • May include travel between sites and other locations., • Local and statewide travel when requested or required. EEO: • Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individuals race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. ADA Acknowledgement: • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Benefits: 401(k) with matching of up to 4% Company paid premiums for the full-time employee for Medical, Dental, Vision and Life Insurance Supplemental Life Insurance and short-term disability Paid time off Tuition Reimbursement If you require alternative methods of application or screening, you must approach the employer directly to request this. This posting will remain open until filled and for a minimum of 7 days.

Job Description Scottsdale Training & Rehabilitation Services (STARS) is seeking a Direct Support Professional to join the Day Training Adult Program. Incumbent will foster a caring positive image and serve to improve the lives of individuals with developmental and cognitive disabilities. • Monday - Friday, • Full-time opportunity, • Great pay!, • Paid training including certifications, • Teach participants with various developmental/cognitive and /or physical challenges; individually or in groups; in the DTA program., • Provide participants training in life and social skills to increase independence., • Arrange outings and develop curriculum; accompany participants on outings., • Maintain weekly case notes and daily objective sheets tracking ISP and/or BTP goals for participants., • Excellent organizational skills and strong attention to details., • Excellent written and verbal communication skills., • Knowledge of behavior modification skills, developmental disabilities and of training/intervention strategies used for individuals with developmental, as well as other disabilities., • Ability to maintain a positive attitude and collaborative working relationships with participants, staff, families and people from various funding sources., • Strong technical skills with the ability to learn new programs quickly and independently., • High School Diploma. Two years' experience working with disabled youth/adults in vocational, rehabilitation or similar services. Bachelor's degree in Education, Special Ed., Social Services, Behavioral Health; preferred. OR any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved., • Must have AZ driver's license, clear driving record and meet agency insurance requirements., • Must meet DES requirements for fingerprint clearance., • Must pass a criminal/background screening., • Competitive pay, • Strong team environment, • Professional growth opportunities, • Medical, dental, and vision benefits, • Paid time off, holiday pay, and sick time benefits, • Tuition reimbursement STARS AZ is a non-profit organization in Scottsdale that serves youth and adults with developmental disabilities along with their families. Our mission is improving the lives of individuals with developmental and cognitive disabilities by providing programs serving a variety of needs. STARS offers day training programs for adults as well as employment opportunities in its work centers and the community. For immediate inquiry, please contact me directly at with your most updated resume and best phone number to reach you.

Position Summary: Under the general direction of the Chief Academic Officer the Veterinary Technology Program Director & Instructor will lead EVIT's Veterinary Technology Associate Degree program. Administration/Director of Adult Education Programs. Associcates Vet Tech program Director and Instruct

Job DescriptionSalary: Job Title: Cook FLSA: Non-Exempt Reports To: Food Services Director Status: Part-time Last Update: 8/22/2024 Company Summary: Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women, and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable residential and outpatient recovery programs. Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole, or probation. Job Summary: The Cook is responsible for maintaining a safe and healthy kitchen and preparing healthy, nutritional meals for guests, clients, and staff. Supervisory Responsibilities: • None Essential Functions: • Prepare meals in accordance with instruction from the Food Services Director., • Follow daily menus provided by the Food Services Director., • Serve meals to clients, guests, and staff., • Maintain a clean, safe, and healthy work area., • Has working knowledge of and participates in Department of Health inspections., • Operate cashless register including sales, debits, paid outs, and closeout balances., • Perform other duties, as required. Qualifications: • Current CPR/First Aid/Narcan training., • Current and annual negative TB Test., • Clean Motor Vehicle Record (MVR) check performed annually and upon hire, preferred., • Successfully pass a background check and an Arizona Department of Health Services Adult Protective Services check., • Possess a current Food Handlers Card. Knowledge, Skills, and Abilities: • Demonstrated strong organizational skills., • Provide strong leadership qualities as well as problem solving skills., • Ability to communicate effectively at multiple levels, both verbal and written., • Ability to work independently and as a member of a team., • Ability to follow simple instructions. Education & Experience: • Provide strong leadership qualities as well as problem solving skills. Work Environment: • Fast paced behavioral health residential setting. Physical Demands: • While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus. Shift Requirements: • Days, evenings, weekends, and holidays. Travel: • Valid AZ Drivers License., • May include travel between sites and other locations., • Local and statewide travel when requested or required. EEO: • Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individuals race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. ADA Acknowledgement: • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require alternative methods of application or screening, you must approach the employer directly to request this. This posting will remain open until filled and for a minimum of 7 days.

Job Description SUMMARY: The Flight Nurse provides high quality pre-hospital advanced life support including assessment, triage and treatment utilizing the standards and guidelines established by the Medical Director(s) within scope of practice during the entire transport. They independently assess the nature and extent of illness or injury to establish and prioritize the care needed for safe transport of the critical patient. Must be qualified to provide care for patients across the life span in the assigned clinical area. Responsible for carrying out the company mission and vision during the transport ensuring safety is the highest priority. ESSENTIAL DUTIES & RESPONSIBILITIES: • Provides advanced life support care from the initial contact until patient care is relinquished to the accepting medical facility while working in small and compressed spaces. This includes planning and preparing for flight missions through review of patient information, communication with office staff, and sending facility staff., • Maintains thorough patient care documentation and completes charting within established timelines and guidelines., • Performs advanced skills and procedures as approved by Medical Directors., • Provides care within the scope of practice as defined by state regulation., • Maintains competency in knowledge and psychomotor skills by participating in ongoing didactic, laboratory and clinical experiences. Identifies any educational needs and communicates these to the Education Committee, Lead Educator, or clinical leadership., • Maintains all required clinical certifications and attends in-services as needed to maintain clinical competence., • Maintains documentation of required licensure, certifications, continuing education, and advanced procedures according to scope of practice., • Responsible for reporting medical equipment failures and taking initial steps to ensure repair of equipment., • Maintains adequate supplies onboard aircraft to deliver patient care. Completes weekly inventory of supplies., • Responsible for keeping aircraft clean and orderly to ensure rapid response to all transport requests., • Participates in pre-mission briefings with crew and office staff and provides post mission debriefs., • Comply with all safety standards during all phases of transport and report all safety issues., • Reports all exposures, injuries, illnesses, and safety/clinical concerns promptly., • Serves as a preceptor and/or participates in orientation of new employees, as assigned., • Maintains professional demeanor during performance of assigned duty with colleagues, other transport representatives, hospitals, and the public., • Participating in committees, projects, activities, and positively represents the company in all interactions in the public and in social media., • Participate in clinical staff meetings by attending the meeting or reviewing recorded meetings. Responsible for all the information discussed., • Participates in the development and review of patient care guidelines and other standards as assigned., • Actively participates in departmental quality improvement projects or other projects as assigned., • Responsible for compliance with all policies contained in the Employee Handbook, Air Ambulance Operations Manual, Medical Crew specific policies, and Patient Care Guideline Manuals., • Responsible for compliance with all policies governing privacy, EMTALA, and HIPAA compliance., • Working knowledge of Outlook, MS Word, MS Excel, MS Power Point, • Other duties as assigned QUALIFICATIONS: REQUIRED: • Licenses: Current unencumbered RN license(s). Will be required to apply and obtain a license for MHP licensed states upon hire., • Certificates/Courses: Upon hire BLS/CPR, ACLS and PALS. Within 12 months of hire: Prehospital trauma (PHTLS, ITLS, or TPATC), FEMA NIMS ICS-100/200/IS-700/800/HAZMAT Awareness, and within 24 months of hire CFRN, • International Requirements: Must maintain a current passport, • Home base: Must live within 60 minutes travel time of the Domicile Airport List, • Work week 8 days on and 6 days off. You will be away from home for all 8 days, • Will be required to care for Adult and NICU/PICU patients, • Education: Bachelor’s degree in nursing or related field, • Experience: 3+ years of previous flight nursing experience or critical care ground transport., • License: Multi-state privilege license, Analytical Oral Communication Quality Management Organizational Support Problem Solving Teamwork Judgment Dependability Technical Skills Delegation Professionalism Initiative Customer Service Leadership Safety and Security Interpersonal Skills Attendance/Punctuality Adaptability Competency in advanced practice skills as defined by Medical Director(s) and Patient Care Guidelines. PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to maintain adequate physical conditioning to be able to perform job duties. • Ability to conduct activities requiring lifting of 100 lbs., • Capable of pushing and pulling objects that weigh more than 50 lbs., • Ability to sit for long periods of time., • Ability to conduct activities requiring climbing, stooping, kneeling/bending and reaching on a frequent basis., • Must have good balance and coordination., • Reaching and extending arms above shoulders. While performing duties of this job, the employee frequently works near moving mechanical parts and in outside weather conditions; and is frequently exposed to blood-borne pathogens or airborne particles, fumes and gases, electrical and chemical hazards, and vibrations/turbulence. Employees are frequently required to work during day and/or night operations. Pre-employment and annual physicals will be provided to include appropriate immunizations as required, back screening, and a PPD skin test for tuberculosis. The noise level in the work environment is usually loud, requiring hearing protection while in-flight, and at a moderate level when in the hospital environment. Pre-employment and annual audiograms will be provided to monitor hearing loss. Noise attenuation devices (ear plugs) are available to all employees, but it is the employee’s responsibility to utilize these devices to prevent hearing loss. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing

Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Compassion, • Fun, • Collaborate Our program focuses on a comprehensive and holistic approach to overcoming addiction and mental health disorders in a safe, confidential, and supportive environment. We offer nationally recognized, evidence-based treatment options including MAT. Our clinic aspires to the highest level of care and is proud to have received accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). We provide an excellent compensation and benefits package for full-time employees, including 401(k) program, PTO, medical, dental, vision insurance and professional liability insurance. OVERNIGHT REGISTERED NURSE JOB DESCRIPTION Pinnacle Peak Recovery is a Scottsdale-based detox, inpatient and PHP/IOP extended treatment facility treating adult men and women recovering from the effects of substance dependence. At PPR, our goal is to assist our clients in regaining the life they were intended to have, prior to drug/alcohol addiction. We work together as a multi-disciplinary team, to treat each client individually with the highest level of clinical and medical interventions available. Our staff are dedicated, skilled and passionate about working with recovering men and women. If you are passionate about working in the field of recovery, wed love to meet you! POSITION SUMMARY: The Overnight Registered Nurse provides support to the medical and clinical team to ensure a consistently high level of medical care withing a detox program in Scottsdale, AZ. This position works closely with medical and clinical staff and Behavioral Health Technicians in providing client care. Responsible for performing nursing duties, provide direct medical care to clients and act as a medical resource and support to Behavioral Health Technicians as needed. SCHEDULE: 7AM-7PM DUTIES AND RESPONSIBILITIES: • Assists with medication management, client medication education and administration according to physician orders and in accordance with facility policy., • Assist with clients prescription medication refill and administration., • Document and maintain accurate and current client records in EMR software system., • Complete intake assessments and other required documentation upon admissions., • Oversee work and responsibilities of BHTs and act as a resource for BHTs in performance of job duties related to client care., • Monitor and observe clients upon admission, manage any medical challenges within license scope and contact physician as appropriate., • Dispose of bio-hazard waste in accordance with OSHA standards., • Monitor and observe Urinalysis and/or Breathalyzer tests as needed., • Monitor and document client vital signs, physical condition and behaviors as part of the program structure., • Attend and participate in staff meetings, trainings and supervision., • Abide by all legal and ethical standards., • RN license, • BLS Provider, • Frequently required to stand/walk/sit for long periods of time., • Occasionally required to climb, balance, bend, stoop, kneel or crawl., • Occasionally required to list/push/carry up to 50 pounds., • Must be able to assist clients up to 300 lbs, entering and exiting vehicles. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to his job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionLessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. SummaryThe Senior Learning Experience (LX) Designer is responsible for planning, creating, and maintaining digital learning solutions to support the learning and development of employees and the educational needs of the business. The Senior Designer supports the organization’s learning and development strategy, provides mentorship to the LX team, and guides their work. Responsibilities Needs Analysis & Research· Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.· Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.· Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.· Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.· Works with subject matter experts and other resources to transform knowledge into learning solutions.· Consults with stakeholders to gain commitment for implementing solutions.· Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.· Assesses and evaluates emerging learning technologies for adoption and integration.· Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement. Design, Development & Evaluation· Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.· Responsible for large-scale curriculum design and course mapping.· Serves as Team Lead on collaborative projects.· Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.· Utilizes needs analysis to address learning and performance gaps.· Properly scope and define outcome-driven learning objectives.· Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.· Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.· Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.· Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)· Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.· Proactively collects and incorporates feedback from leaders and stakeholders.· Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.· Effectively organize content and deliverables in a logical and intuitive manner.· Regularly QA test and debug learning content.· Able to prioritize work based on business needs and pivot when organizational needs require it. · Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.· Continuously evaluates, reports on, and improves existing learning/performance support solutions. Mentoring and Team Leadership· Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning · Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team · Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements· Challenge and support the LX team · Effective and clear communication with LX team · Foster a positive team environment Role Specific Skills· Advanced knowledge of instructional design principles, training techniques, and adult learning theories.· Advanced skills in Microsoft Office Suite· Advanced skills in Adobe Creative Suite· Advanced to advanced skills in audio and video production and editing· Advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe· Captivate)· Advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft). Qualifications Minimum Qualifications · Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin.· Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.· 5-7 years of experience conducting needs analysis and designing and evaluating learning programs.· 5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.· Experience with LMS functionality Other Relevant Qualifications· 2+ years of experience in call center, contact center, customer service, or related fieldWhy Lessen:· Competitive compensation· Health, Dental, Vision, Life, Disability options· 401K retirement savings plan· Paid vacation, federal and floating holidays· Maternity/Paternity Pay· Career advancement opportunities· All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.