Answering service jobs in Knoxville, Tennessee - Page 2Create job alerts

Customer Service - Financial Service Representative – Full-Time Schedules – Evenings and Saturday or Sunday Required! Shift Differentials of +$2-$5 an hour! BILINGUAL (SPANISH) SHIFT DIFFERENTIAL OF +$1.00/AN HOUR FOR THOSE THAT QUALIFY + EARN INCENTIVES FOR ELIGIBLE BILINGUAL INTERACTIONS. Must be able to commute to LSI location for in-office training - Elgin, IL. Paid training, No Experience Required! Class starts 10/28/2025! Customer Service - Financial Service Representative – Full-Time Schedules – Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status’s, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Relaxed dress environment Generous Paid Time Off – rest and relaxation! Year-round employee appreciation events and online recognition award program – you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off – give back to your community! Educational Assistance and Employee-Assistance-Program 401k match Growth opportunities – 90% of leadership positions are filled from within! Apply ONLINE at! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Become a Customer Service Representative, work from home, and set your own schedule while helping others!. This remote, flexible opportunity pays independent contractors. Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their.

Job Description Seasonal Guest Service Call Center Representative Location: Knoxville TN" Type: Seasonal / Temporary (Full-Time) Duration: October -January Pay: $17/hour Job Summary: We’re looking for friendly, professional, and reliable individuals to join our Guest Services Call Center Team for the busy [Holiday/Winter/] season! As a Seasonal Call Center Representative, you’ll be the first point of contact for our guests—answering questions, resolving issues, and delivering excellent service over the phone, chat, or email. Key Responsibilities: * Answer inbound calls, emails, or chats from guests regarding orders, reservations, store info, or general inquiries * Assist customers with product information, billing questions, returns, and troubleshooting * Handle guest concerns with empathy and efficiency, following established company policies • Accurately document guest interactions using our CRM system Work in a fast-paced, high-volume call center environment * Meet or exceed daily productivity and quality assurance goals Qualifications: • Prior customer service or call center experience preferred, • World class guest service skills, • Strong computer skills; ability to navigate multiple systems simultaneously, • Excellent verbal and written communication skills, • High School diploma, • Outstanding written and verbal communication skills, • Ability to manage multiple and/or conflicting responsibilities, • Excellent computer skills with working knowledge of Google Workspace, • Effective organizational and interpersonal skills required, • Minimum of 6 months customer service experience preferred, • Retail or hospitality experience preferred, • Analytical and detail oriented, • Self-motivated with the ability to work in a fast paced, ever-evolving environment, • Must be able to sit at a desk for extended periods of time, • Flexibility to work varied shifts, including nights and weekends, • Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards Flexible scheduling options (AM/PM/Weekend shifts) * Paid training * Employee discounts (if applicable) * Fun and supportive team environment * Potential to be hired for a permanent position after the season