Operations Associate Director
hace 9 días
Grapevine
Job DescriptionSalary: About The Gatehouse The Gatehouse is a Christian 501c3 non-profit organization founded in 2015 to give a hand up to women and children overcoming crisis, so they empowered to become permanently self-sustainable. The Gatehouse Program allows families to achieve the dignity of earned success through career-based income, financial stability and the skills to manage their emotional, spiritual and physical health. Lean more at Gatehousedfw.org Position Summary The Operations Associate Director supports and collaborates with the Operations Director in providing strategic and hands-on leadership across all operational functions for The Gatehouse campus. This position ensures the efficient and safe operation of facilities, infrastructure, and systems, while also leading technology integration efforts for operations-related platforms, including security technology. The Operations Associate Director serves as the final point of escalation for emergency on-call coverage when no other team members are available, ensuring rapid and effective response to critical operational issues. This includes applying practical maintenance skills and technical knowledge to assess problems and determine immediate solutions when needed. This role additionally manages operations-related technology, including security technology maintenance, upgrades, and cohesive system integration across the campus. Job Duties Strategic Leadership & Team Oversight • Provide direct leadership and support to Facilities Manager, Facilities Support Manager, Facilities Lead, Facilities Tech, and Operations Administrative Assistant., • Establish team goals, KPIs, and long-term planning benchmarks aligned with The Gatehouse mission and annual goals, • Conduct regular one-on-ones and team meetings; oversee training and professional development., • Champion a culture of excellence, safety, and service. Serve as acting departmental lead when the Operations Director is unavailable to ensure operational continuity. Facilities & Grounds Management • Ensure all campus facilities, apartment units, common areas, and outdoor spaces are well-maintained, safe, and visually appealing, • Oversee preventative maintenance, apartment turnover operations, asset planning, and make-ready performance, • Coordinate with the Facilities Manager to ensure work orders are completed promptly and building systems are operating efficiently Systems & Process Optimization • Oversee the implementation and optimization of CMMS (MaintainX) and other systems for scheduling, vendor tracking, and asset documentation, • Evaluate and improve standard operating procedures (SOPs) related to maintenance, security, emergency response, and daily operations, • Support cross-department collaboration by facilitating efficient workflows and communication protocols. Oversee operations-related technology systems, with an emphasis on security technology maintenance, performance monitoring, and implementation of system improvements for cohesive integration. Budget, Procurement & Vendor Management • Develop the annual operations budget in partnership with the Operations Director and senior leadership, and oversee its implementation throughout the year., • Review and approve procurement requests and vendor contracts; evaluate vendor performance and cost-effectiveness. Identify, vet, and manage vendors to ensure alignment with organizational goals, cost-effectiveness, and quality performance standards., • Partner with Operations Support Manager to maintain accurate purchasing records and ensure proper documentation of services rendered , Risk, & Safety • Ensure organizational compliance with local, state, and federal regulations regarding building safety, emergency preparedness, and facility operations, • Oversee campus-wide emergency response plans, access control systems, and incident reporting, • Conduct regular safety audits and support internal training initiatives on OSHA and fire/life safety standards., • Lead safety training for operations and facilities teams and manage all workers compensation cases, including reporting, investigation, and coordination with HR and insurance carriers. Project Management • Lead or oversee capital improvement projects, facility renovations, and infrastructure upgrades, • Partner with leadership and external contractors to ensure project scope, timelines, and budgets are met, • Manage large-scale maintenance or repair projects with minimal disruption to residents and staff Organizational Leadership & Communication • Serve as a liaison between operations and executive leadership to align priorities and share updates, • Provide strategic recommendations to improve operational efficiency, reduce costs, and extend asset life, • Participate in leadership planning meetings and contribute to organization-wide decision-making Reporting & Performance Monitoring • Track and report key performance indicators (KPIs) related to maintenance response times, vendor performance, safety incidents, and project timelines, • Oversee documentation systems for regulatory audits, internal reporting, and board presentations Perform other duties as assigned for the job function. Supervisory Responsibilities • Facilities Manager, • Facilities Lead, • Facilities Tech, • Operations Support Manager, • Operations Administrative Assistant, • Vendors On-site, • Volunteers (as needed) Qualifications • Bachelor's degree in Facilities Management, Operations, Business Administration, or related field (Masters preferred), • Minimum 710 years of operations or facilities leadership experience, preferably in a multi-site or campus setting, • Hands-on experience in facility maintenance or building systems repair, with the ability to perform basic troubleshooting during emergency situations. Strong leadership, team development, and interpersonal communication skills, • Experience in budgeting, procurement, project management, and vendor oversight, • Proficiency with operations software systems such as MaintainX, SharePoint, and Microsoft Office Suite, • Knowledge of building systems, maintenance protocols, safety regulations, and compliance practices, • Valid Texas Drivers License and personal transportation, • No criminal history (verified by background check) or active drug use (verified by drug test) Physical Requirements and/or Working Conditions • Must be able to perform essential job functions safely and effectively, in compliance with ADA and other applicable federal, state, and local regulations, • Must maintain regular and punctual attendance in accordance with organizational and legal standards, • Must be able to sit at a desk and work on a computer for extended periods of time, • Must have the flexibility to bend, crouch, walk, kneel, and sit as needed for various tasks, • Must possess manual dexterity for typing, writing, standing, and reaching, • Must have the visual acuity to read from digital screens, forms, and printed materials, • Must be able to lift and move objects up to 50 pounds. Heavier lifting may require team assistance or mechanical support., • Occasionally work around fumes, airborne particles, or toxic particles, • Frequently be exposed to outside weather conditions, • Frequently be exposed to extreme heat or cold (non-weather related), • Occasionally exposed to airborne pathogens or infectious materials, • Specific vision abilities required by this job: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus, • Position requires on-call availability for emergency maintenance issues