Mystery shopper jobs in Texas

Job Description Travel Up to 40% outside of candidate’s home market is expected within the state of Texas. The ideal candidate will live in Houston market, Dallas/Ft Worth market, or the San Antonio/Austin market. Summary Responsible for ensuring that Admission Advisors of all levels are trained on Admission processes, policy, and compliance while encouraging the use of new ideas and innovative processes to meet and exceed the needs of our prospective students. Through coaching and training, assist with employee development allowing for stronger Admission personnel retention, engagement, and promotional opportunities. Create dynamic training materials utilizing internal and external resources and ensure trainings embody concepts in adult learning theory and online learning. Monitor and review new employee progress over a multi-year period, discovering additional training opportunities for each Advisor level. Ultimately responsible for driving new student growth through proper training, consistency with employee retention and fully understanding and conveying the CHCP value proposition. The Onboarding and Employee Retention Specialist will demonstrate exemplary teamwork skills, a positive attitude, accountability to Company ICARE values, and exhibit excellent internal and external customer service. They will ensure that all activity is in compliance with Company policies and local, state and federal accreditation guidelines. Key Job Elements Research and Innovation • Research enrollment processes of a variety of institutions for new and innovative ideas., • Seek consistent feedback from current and non-enrolled prospective students on their admission process,, • including contact rate, areas of engagement, and other rubric measurements to determine opportunities for enhancement and relevance., • Review current materials, reimagine, and update, including the admissions phone guide, interview deck, product knowledge videos, etc., • Ensure all admission materials have been vetted through compliance and adhere to established standards., • Partner with the VP Enrollment Strategy and Operations on all of the above. Training and Development • Train the Trainer to ensure the DOA and ADOA comfortability with delivering the admission’s onboarding process, provide relevant additional support and supplemental coaching, and create employee development plans., • Develop full knowledge of CHCP’s Learning Management Platform, Learn Upon (ICARE University), and other training software platforms, including Articulate, Canva, Tango, among others., • Design, update, and facilitate training for all levels of Admissions Advisors, Enrollment Coordinators, and Appointment Setters in alignment with CHCP Ground curriculum and compliance standards., • Lead live and virtual training sessions on topics including:, • CHCP admissions processes and policies, • CHCP’s conversion standards, • Consultative advising & program matching, • Compliance, documentation, and student readiness, • CRM, Campus Web Client, Velocify, In Contact, and related systems, • Develop and maintain training materials, workbooks, role-play scenarios, job aids, and knowledge checks., • Coordinate with various departments to facilitate continuous product knowledge with relevance to the new student experience and decision making process., • Adapt training approaches to address campus-specific needs and performance trends. Coaching & Performance Support • Develop specific Key Performance Indicators for each level of Admission Advisor, including outreach, customer service rankings and special projects., • Review performance dashboards, coaching documents, and mystery shop results to identify trends and training gaps., • Provide leadership with actionable insights and recommendations for improvement., • Support special projects related to enrollment growth, retention awareness, or process optimization., • Serve as primary contact for Electronic Enrollment Agreement Training, Docusign Training, Velocify, In Contact, Campus Nexus, and other software training as they relate to Admission functions., • Manage the Secret Shopper process with CHCP’s Mystery Shop provider, deliver results to campuses, and manage improvement areas. Cross-Functional Partnership • Collaborate with Financial Aid, Career Services, Program Directors, and Student Services to ensure a seamless prospective student experience., • Support campus open houses, community events, and lead-generation initiatives when requested., • Other duties as assigned. Job Requirements; Knowledge, Skills, Abilities, and Accountability 3. Abilities a) Ability to interact effectively as either as a leader or as a member of a team and work collaboratively across ground campuses b) Ability to listen to others (e.g., new Advisors, DOAs, ADOAs) and to understand and find/develop effective solutions c) Ability to adapt to changing assignments and multiple priorities d) Ability to manage multiple tasks and successfully meet deadlines e) Ability to persuasively influence Directors, Assistant Directors and Advisors of all levels 4. Accountability a. Direct Competencies: 1. Onboard all new Advisors with consistency and compliance, 2. Complete all required training, including, though not limited to: observations, Texas Workforce Commission oversight, program product knowledge, software systems, feedback delivery, facilitation and training, etc., 3. Reduce or limit staffing turnover through engagement with employees, including assisting them solve problems and providing recognition as a motivational tool, 4. Indirect: Monthly and annual cumulative student persistence for school.

Job Description Scope of the Job At Soho House, the Bar Manager is responsible for overseeing the beverage operation and bar team to ensure optimal staff/guest experience, budget is achieved and inventory is managed. As, the Bar Manager you will promote and grow the bar, hire and train bar staff, and ensure that members guests receive top quality drinks and service. A Bar Manager, will also manage inventory and resources, order stock, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, ensure margin/COS are achieved and set business objectives to increase profits and maximize member / guest satisfaction. Responsible for maintaining and delivering consistent results and opportunities to increase sales. Observant and can think critically and efficiently. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills, and have a passion for all thing's beverage! Key Responsibilities • Manage a safe, productive and positive work environment by overseeing an efficient bar operation and process is followed to ensure optimal staff / guest experience and revenue generation., • Organize regular team meetings, trainings (House Tonic), educational opportunities to develop and strengthen product knowledge and steps of service while keeping communication open, concise, constructive and timely., • Partner with Procurement, Partnerships and Bars Manager (regionally / nationally) to leverage vendor relationships and enhance margins to maximize profits., • Manage, and delegate when necessary, all inventory management, staff scheduling, and purchasing. Adhere to all legal requirements (I.e. Wage and Hour/Breaks, Health and Safety, etc.) as well as schedule staff, manage labor, payroll, staff complaints and disciplinary procedures as well as performance and appraisals., • Quality control and consistency is maintained throughout menu creation, updates and seasonally influenced items are up to date, correct and staff is trained on discussing new / existing options with guests, • Responsible for Mystery Shopper Reports and staff development., • Participate as an active member of the management team in decision making processes, attending required meetings, etc., • Oversee daily/shift schedules; make any necessary changes per business need and budget., • Performs other duties as assigned by supervisor/manager., • Must have 5+ years supervising and managing a high-volume F&B operation, • Proven track record of leading a professional, efficient, high quality, service-oriented operation, • Must be highly organized, efficient and detail oriented with excellent interpersonal/relationship building skills, • Must be proficient in the use of MICROS (or similar POS), Adaco (or similar Purchasing platform), Microsoft Word, Excel and Outlook, • Must have experience managing P&L's, supervisory, coaching and staff development experience, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, carry or lift at least 20 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description POSITION SUMMARY: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Senior Lead Bartender must follow standard operating policies and procedures. KEY RESPONSIBILITIES: -Train, coach, and develop crew members and team leaders -Delegate tasks to team and provide follow-up -Hold team accountable for their performance; provide coaching and counseling as needed -Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions -Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures -Contribute to the hiring of crew members -Ensure team provides fast, friendly, and accurate service -Contribute to crew members and team leaders performance reviews -Effectively handle customer issues; continuously improve mystery shopper scores -Measure customer satisfaction and execute plan to improve both satisfaction and loyalty -Ensure product quality, restaurant cleanliness, maintenance and security standards are met -Assist with increasing comparable sales and deliver budgeted sales each period -Control cost of goods, variances and inventories within the restaurant -Staff and schedule appropriately to control labor costs -Ensure proper cash handling and deposit procedures are followed -Ensure appropriate inventory and ordering systems are in place QUALIFICATIONS/SKILLS: -Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed -Excellent communication skills to connect effectively with customers and co-workers -Possess the ethics and positive attitude that support our values and culture -Ability to manage a fast-paced, high-volume, clean, customer-focused store -Ability to use a PC -Ability to understand financial reports -Strong time-management skills; ability to multi-task, prioritize, and organize -Excellent leadership and organizational skills with attention to detail -Proven track record of exceptional customer service EDUCATION AND/OR EXPERIENCE: -Must be at least 18 years of age -Minimum 1 year of customer service experience ESSENTIAL PHYSICAL FUNCTIONS -Must have the ability/stamina to work a minimum of (30) hours a week. -Ability to stand/walk for 4-8 hours per day. -Must be able to lift and carry up to 25 lbs. -Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data -Must be able to work in both warm and cool environments, indoors and outdoors. -Must be able to tolerate higher levels of noise from music and customer traffic. -Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department. About the job Quality Assurance Representative. QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.