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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Responsibilities: Receive and process incoming shipments of produce, verifying contents against shipping documents. Prepare outgoing shipments of produce, ensuring accuracy in quantity and quality. Pack, label, and stage orders for shipment according to shipping procedures and customer requirements. Utilize warehouse management system (WMS) or other software to track inventory and shipments. Coordinate with other warehouse staff and shipping carriers to schedule pickups and deliveries. Inspect and maintain shipping materials, such as pallets, crates, and containers, to ensure they meet quality standards. Maintain cleanliness and organization in the shipping area, including clearing debris and spills as needed. Assist with inventory management tasks, including cycle counts and stock replenishment. Follow all safety procedures and guidelines to ensure a safe working environment for yourself and others. Perform other duties as assigned by the Warehouse Manager or Supervisor. Requirements: High school diploma or equivalent. Previous experience in a warehouse or shipping environment preferred. Knowledge of basic computer applications and experience with warehouse management systems (WMS) a plus. Ability to lift and carry heavy objects, up to 50 pounds, and stand for extended periods. Excellent attention to detail and accuracy in data entry and record-keeping. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Good communication skills and the ability to work collaboratively in a team environment. Flexibility to work occasional overtime and weekends as needed.
The Sales Representative is responsible for selling stuff online and potential sales outlets. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.