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- Building Service 32BJ Benefit Funds
Customer Service Representative (CSR)hace 9 días$50926.57–$53063.84 anualJornada completaManhattan, New YorkJob Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None
¡Incorporación inmediata!Sin experienciaInscripción fácil - Vention
Developerhace 2 meses$35–$50 por horaJornada completaManhattan, New YorkWe are looking for an experienced game developer to build a standalone, provably fair betting module that integrates securely via API with our existing socifi platform. The selected developer will NOT have access to our casino’s source code but will work on an isolated module that connects to our platform through predefined API endpoints. This ensures security while enabling seamless integration into our system. - You will develop a separate game backend and frontend - It must be built on a provably fair gaming system using blockchain/cryptographic verification - It will interact with our casino platform - All game transactions will be recorded in our existing Back Office - Real-time WebSockets will be used for price updates & bet execution Key Responsibilities: Develop a standalone betting module (backend + frontend). Implement real-time price updates using Binance WebSocket API. Build a scalable WebSocket server to handle thousands of users. Implement betting logic (users place bets on live crypto prices). Ensure fair bet settlement based on final price at the end of each round. Implement provably fair gaming using cryptographic verification (e.g., SHA-256, Ethereum smart contracts, or Chainlink VRF). Validate user authentication Check & update player balances Store bet transactions & results in Back Office Ensure the game runs at maximum speed, even under high traffic loads. Optimize WebSocket connections to prevent lag & ensure ultra-low latency. Develop a React.js frontend matching our casino UI/UX. Ensure secure, fair, and high-performance game logic. Write clean, modular, and well-documented code. Required Skills & Experience: Game Development Experience (Must Have) Node.js (Express/Nest.js) – WebSocket Development Blockchain (Ethereum, Solana, or similar) – Smart Contracts for Provably Fair Gaming WebSockets (Socket.io, Redis Pub/Sub) for real-time connections React.js – Frontend UI & WebSocket handling Binance WebSocket API – Live crypto price tracking Security Best Practices – Prevent exploits, fraud detection Scalability Knowledge – Handle high-concurrency users (100,000+ active connections) Preferred (Bonus) Skills: Experience with Game Development Knowledge of Trading Platforms / Forex / Crypto Betting Familiarity with MetaMask & Web3.js for crypto betting Performance & Scalability Requirements This game must be ultra-fast and highly scalable. To ensure this, the developer must implement: WebSockets Optimization (High-Speed Real-Time Connections) Must handle 100,000+ concurrent users without lag. WebSocket connections must be load-balanced using NGINX or AWS ALB. Database Performance MonogDB must be optimized for high-frequency transactions. Bets should first be stored before batch-writing to the database every second. Database partitioning & indexing must be applied to prevent slow queries. Binance WebSocket API (Live Price Updates) Prices must be cached for instant access to reduce API latency. Provably Fair System (Blockchain / SHA-256 Hashing) Users must be able to verify the fairness of the game using cryptographic proof. The game seed must be hashed before the round starts, ensuring that results cannot be manipulated. If blockchain-based, use Layer 2 solutions (Polygon, Solana) for speed instead of Ethereum. Security & Protection Against Cheating Rate-limiting & bot detection must be implemented to prevent abuse. Game logic must be auditable & verifiable to ensure fairness. DDoS protection (Cloudflare/AWS WAF) must be in place to prevent attacks. Failover & Auto-Scaling Must deploy multiple WebSocket servers behind a load balancer. Game must automatically scale up and down based on traffic demand. AWS or DigitalOcean must be used for auto-scaling server infrastructure. API-Driven Integration with Our Platform (Key Requirement!) Securely connect via wallet authentication, transactions & bet history Game data must be logged in our Back Office, so admin staff can view transactions Potential for ongoing work: Long-term collaboration possible Project Scope: Ensure API-driven architecture (no direct casino access) Implement real-time WebSockets for price updates Build & optimize betting logic with provably fair verification Deliver clean, scalable, and secure code Optimize for ultra-fast performance, scalability, and security Work closely with our lead developer for API integration Please submit: Your resume / portfolio showcasing or similar games you've built A short cover letter explaining your experience with provably fair gaming & WebSockets Links to live projects or GitHub repositories (if available) Your availability and estimated timeline for completion Looking forward talking more soon!
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