President, MCI Technology Division
4 days ago
Anaheim
As President of MCI, you will serve as a central force within the Executive Leadership Team, responsible for driving strategic direction, operational excellence, and sustainable growth across our global call center network. This role demands visionary leadership, cross-functional agility, and a relentless focus on delivering exceptional customer experiences while empowering high-performing teams. You will oversee all business units and affiliate operationsensuring alignment with enterprise goals, optimizing multi-site performance, and spearheading innovation across customer service, sales, technical support, back-office solutions, and collections. Success in this role requires a mastery of call center operations, deep business acumen, and the ability to lead with integrity, precision, and purpose. The ideal candidate is a seasoned executive with a track record of scaling complex operations, fostering a strong culture, and producing measurable results. You bring disciplined execution, strategic foresight, and a people-first mindset to everything you do. This is a full-time, on-site executive role requiring frequent travel across domestic and international sites. The President of MCI is the strategic architect and executive force behind the company's operational and commercial success. This role leads a large-scale, multi-brand call center enterprise with a relentless focus on delivering exceptional performance, scalable growth, and industry-defining customer experiences. With a direct line to the CEO and the Board, the President ensures all divisions are aligned with MCI's long-term vision, financial objectives, and culture of excellence. • Set and steer the strategic direction for all operational divisions, translating corporate objectives into actionable, measurable initiatives that drive revenue, profitability, and customer satisfaction., • Partner closely with the Executive Team to craft enterprise-wide strategies, lead key transformation initiatives, and oversee complex, multi-location operations across domestic and international markets., • Create a high-performance culture grounded in accountability, innovation, and purposeensuring MCI remains the employer of choice and a leader in outsourced CX, sales, and support services., • Build and scale high-impact teams by attracting, developing, and retaining world-class leadershipestablishing a deep bench of talent across all levels of the organization., • Drive operational excellence by optimizing KPIs, leveraging analytics, and implementing best-in-class processes across sales, service, quality assurance, and workforce management., • Lead performance management through a continuous improvement mindsetenhancing coaching, QA, training, and leadership development programs to elevate team effectiveness., • Accelerate revenue growth by championing a data-informed, customer-centric approach to sales and client delivery, driving higher conversion rates and client retention., • Unify cross-functional collaboration, aligning sales, operations, HR, finance, and technology toward shared outcomes with a strong bias for execution and innovation., • 20+ years of progressive leadership experience in the call center, BPO, or CX industry, with 10+ years in executive or multi-site operational roles, • Proven success overseeing large-scale teams and business units across geographically dispersed locations, • Demonstrated ability to translate strategy into execution with measurable impact on revenue, margins, and client satisfaction, • Strong business acumen with experience managing P&L, driving operational KPIs, and leading enterprise-level initiatives, • Advanced understanding of contact center technologies, workforce management tools, CRM systems, and performance analytics platforms, • Exceptional interpersonal, communication, and executive presenceable to influence and collaborate across all levels of the organization, • Proven track record of building, mentoring, and scaling high-performing leadership teams, • Conflict resolution, change management, and decision-making skills grounded in integrity and sound judgment, • Comfortable navigating complex, high-pressure environments with clarity, poise, and urgency, • Technologically adept with fluency in Microsoft Office Suite and enterprise collaboration platforms, • Ability to travel frequently and represent the company across regions, clients, and industry events, • Bachelor's Degree required; MBA or equivalent executive education strongly preferred, • Experience managing both remote and on-site teams at scale, • Exposure to public-sector, government, or military programs is a plus What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. • Must be authorized to work in their country of residence (The United States or Canada), • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results