Security Alarm Account Retention Specialist
5 days ago
Lantana
Job DescriptionKeyStaff is hiring an experienced Security Systems Advisor – Sales & Support to join our client’s team in Lantana, FL. This is an exciting opportunity for highly motivated individuals who are passionate about delivering excellent customer service and eager to build a successful career. Overview:Looking for a career where you can make a real impact? We help protect and connect families, businesses, and larger commercial clients every day. This is more than just a job — it’s a mission. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses across the United States. Join a team of passionate, driven individuals who are committed to using their talents to make a positive difference at work, at home, and in their communities. We’re looking for someone with these skills: • The ability to work with numerous screens and programs open to help resolve customer issues., • Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service, • Be able to interpret contracts and communicate terms and conditions, • Perform quick calculations, • Active listening, • Negotiation SkillsKnowledge, Skills and Abilities:, • 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance, • 2+ years: Call Center Customer Service / Sales Experience, • High school diploma, GED, college degree or some college experience, • Self-motivated and a professional attitude., • Excellent communication and listening skills., • Excellent team building, customer service, and interpersonal skills., • Must possess good decision making skills, be very organized and detail oriented., • In this role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity., • Culture is Everything! You are not joining a company – you are joining a family who all share the same goal – Saving Lives., • Development, Development, Development! – We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!, • It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!Job Expectations:, • Utilize customer service and sales experience daily, • Must have sales experience, you will be expected to persuade and upsell customers while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive., • Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience., • Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell., • Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern., • Retain long-term business through customer service commitments. Provide the right solution to save the Customer., • Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution., • Notifies customers of non-emergency signals., • Notifies responders on emergency signals after dispatch., • Consistently improve performance and achieve your goals., • Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment., • Maintain knowledge of policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.Job Requirements:, • Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed affects your success., • Most have a background in troubleshooting security systems, specifically residential and commercial security camera equipment, excellent customer service.How Will You Train:, • This role has onsite training required., • During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful., • Your learning journey is focused on product knowledge, selling/saving, and systems training., • Our training program focuses on training that equips you to be the expert within to ensure you meet and exceed your targets., • We provide development to advance your career with other internal roles and opportunities for your long-term success.Work Schedule: Monday-Friday 7:45am to 5:00pmPay Rate: $18.00- $25.00 per hour (Based on experience) Apply today! Apply today! #HR1