Hotel Front Desk Agent
1 day ago
Fort Lauderdale
Job Description We all know there’s no place like home. But why should that stop us creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends around the outdoor fireplace. Across our 200 hotels, our inviting spaces offer a sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues. We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Responsibilities: -Perform all check-in and check-out tasks -Manage phone switchboard and take reservations -Inform customers about payment methods and verify their credit card data -Register guests collecting necessary information (like contact details and exact dates of their stay) -Welcome guests upon their arrival and assign rooms -Provide information about our hotel, available rooms, rates and amenities -Respond to Guest complaints in a timely and professional manner -Co-ordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Skills: -Work experience as a Hotel Night Auditor, one year preferred -Experience with hotel reservations software. Opera is a plus! -Understanding of how online travel agent's work -Positive, Guest service orientated attitude! -Excellent communication and organizational skills