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Job Description Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S. At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform. Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management. Seren Specialty Insurance (SEREN) is a program administrator delivering tailored insurance solutions to the specialty insurance market. SEREN provides end-to-end services across the insurance lifecycle, including underwriting, policyholder services, claims administration, risk management, and distribution. Through an integrated platform offering a full suite of capabilities, SEREN enables more efficient deployment of capital across the insurance value chain, maximizing value for both owned and partner carriers. Seren Specialty is seeking a driven, relationship-focused Business Development Associate to help expand our retail and wholesale broker network and drive new business growth to our Healthcare, Transportation and Hospitality verticals. This is a highly proactive sales role for someone who enjoys building relationships, opening doors, and creating new opportunities. The Business Development Associate will be responsible for identifying and engaging retail insurance brokers, introducing them to Seren Specialty's capabilities and programs, and developing relationships that lead to new submissions and business opportunities. Key Responsibilities • Proactively identify and target retail and wholesale insurance brokers who are strong prospects for Seren Specialty's programs and capabilities, • Conduct consistent outbound prospecting through cold calling, email, LinkedIn, referrals, industry events, and other channels, • Build and maintain a strong pipeline of prospective retail broker relationships, • Introduce Seren Specialty's underwriting capabilities, programs, and value proposition to new broker partners, • Develop meaningful relationships with producers, account executives, and other key contacts within brokerages, • Schedule introductory meetings and create opportunities for Seren's underwriting team to engage with prospective brokers, • Maintain regular contact with broker partners to keep Seren top of mind and identify new business opportunities, • Partner closely with underwriting and leadership to understand target accounts, appetite, market opportunities, and areas of growth, • Help drive increased submissions and premium from both new and existing broker relationships, • Track prospecting activity, broker engagement, opportunities, and results within the company's CRM or sales tracking system, • Develop a strong understanding of Seren Specialty's products, underwriting appetite, target industries, and competitive differentiators, • Attend industry conferences, networking events, broker meetings, and other business development activities as needed, • Stay informed on market trends and competitive activity to identify new opportunities for growth Qualifications • 2+ years of professional experience, with some experience in commercial insurance, specialty insurance, wholesale brokerage, MGA, retail brokerage, or a related insurance environment preferred, • Demonstrated sales mindset with a strong desire to prospect, build relationships, and generate new business, • Comfortable with high-volume outbound calling and cold outreach, • Strong interpersonal and relationship-building skills, • Confident communicating with insurance producers, brokers, and industry professionals, • Self-motivated and comfortable working toward measurable sales and activity goals, • Persistent and resilient; comfortable hearing "no" and continuing to pursue opportunities, • Strong verbal and written communication skills, • Organized and disciplined in managing a pipeline and following up consistently, • Collaborative approach and ability to work closely with underwriting and internal teams, • Ability to quickly learn insurance products, underwriting appetite, and Seren Specialty's value proposition The anticipated salary range for this position is $65,000-75,000 plus bonuses depending on experience, qualifications, and other relevant factors. Final compensation will be determined based on the candidate's background and overall fit for the role.

Job Description Position Summary The Safety Manager is responsible for the design, implementation, and execution of safety programs across all Packaging Exchange locations nationwide. This role leads and supports company-wide efforts to maintain compliance with applicable federal, state, and local safety regulations and company safety policies including compliance with federal OSHA standards, Cal/OSHA requirements at California operations, and applicable state-specific safety regulations. The Safety Manager manages and coordinates PEx's workers' compensation and general liability claims process from first report of injury through final closure in partnership with insurance carriers, third-party administrators, medical providers, and company leadership. The Safety Manager is responsible for developing, implementing, and monitoring safety initiatives designed to reduce workplace incidents and injuries and improve overall safety performance This is a hands-on, cross-functional role requiring regular travel to distribution locations across the network. Essential Duties & Responsibilities Safety Program Development & Compliance • Develop, implement, and maintain written safety programs and policies applicable to all PEx locations, ensuring compliance with 29 CFR 1910 (OSHA General Industry), Cal/OSHA (Title 8 CCR), and applicable state and local safety regulations., • Maintain the Injury and Illness Prevention Program (IIPP) required under Cal/OSHA (8 CCR §3203) for California locations, and equivalent written injury/illness prevention programs for all other states., • Develop, implement, maintain, and oversee facility-specific safety programs related to powered industrial trucks (electric and propane forklifts), electric and manual pallet jacks, racking systems, and manual and electric dock levelers/dock plates., • Administer the powered industrial truck operator certification and recertification program under 29 CFR 1910.178, including the electric forklift fleets at the Stockton, Los Angeles, Boston locations and other cities., • Maintain lockout/tagout, hazard communication, confined space, working-at-heights programs, and maintain and develop related SOPs., • Establish and oversee safe work procedures, • Maintain California-specific compliance programs, including Heat Illness Prevention, and monitor other state-specific requirements (e.g., indoor heat, workplace violence prevention), • Support DOT/FMCSA compliance for company drivers operating the leased fleet of straight trucks and tractor-trailers, in coordination with fleet/operations leadership., • Maintain a limited glass-handling safety protocol for the locations that stock glass packaging. Program Execution & Site Support • Partner with location managers and supervisors to ensure consistent execution of safety programs and daily safe work practices across all sites., • Conduct a regular cadence of on-site safety audits and inspections across the location network, prioritizing sites by incident trends and risk., • Lead incident investigations, root-cause analysis, and corrective action tracking through to closure., • Chair or support facility safety committees and drive continuous improvement initiatives that reduce incident frequency and severity., • Develop site-level safety improvement objectives and partner with location leadership to reduce incident frequency and severity of injuries., • Manage site-level targets and partner with location leadership on corrective action to achieve sustained year-over-year improvement in TRIR and injury frequency., • Develop and deliver safety training — new-hire orientation, recurring/refresher training, and toolbox talks — in English and Spanish where needed. Claims Management • Manage workers' compensation and auto claims from first report of injury through final closure., • Serve as the primary point of contact with the insurance adjuster(s), third-party administrator(s), and broker on claim status, reserves, and settlement., • Ensure timely and accurate incident reporting by location managers, and partner with them on investigation and documentation required for claims., • Coordinate modified-duty and return-to-work programs to support employee recovery and control claim costs and duration., • Track claim status, costs, and trends, and provide regular claims reporting to leadership, including Strategic Operations and Insurance. Regulatory Relations & Recordkeeping • Serve as PEx's primary point of contact for OSHA and Cal/OSHA inspections, investigations, citations, and corrective action plans in coordination with company leadership and HR, as appropriate., • Maintain OSHA 300, 300A, and 301 recordkeeping for all locations, and ensure required postings and electronic submissions are completed accurately and on time., • Monitor changes in federal, California, and other state safety regulations and update PEx programs and SOPs accordingly. Reporting & Analytics • Track and report leading and lagging safety metrics, including TRIR, incident rates, and claim costs, partnering with Strategic Operations on the existing safety dashboard and Pareto analyses., • Prepare and present safety performance updates to leadership, including trends by incident type, nature of injury, location, and cost. \nCompany Description Packaging Exchange is a company with multiple locations throughout the United States. We pride ourselves on customer service and company culture. Packaging Exchange is a company with multiple locations throughout the United States. We pride ourselves on customer service and company culture.

Job Description Basic Function: Under the general direction of the VP of Human Resources, the Benefits Manager oversees health and welfare benefits, retirement & 403(b) plans, leave administration, wellness initiatives, and benefits communications to ensure employees receive competitive and equitable benefits that support retention and organizational sustainability. The Benefits Manager also serves as the HR Payroll liaison with the Finance Payroll function and supports HR operations and employee engagement initiatives. Reporting Relationship: Reports To: Vice President of Human Resources Supervises (Position Title): None Principal Duties/Responsibilities: • Benefits & Payroll Administration, • Administer all employee benefits programs, including health, dental, life, vision, disability, retirement plans, paid time off (PTO), and leaves of absence, in accordance with Agency policy., • Ensure accurate recordkeeping and benefit account reconciliations., • Serve as HR payroll administrator providing pay information to the Finance Payroll Manager, via the HR Payroll Summary that includes new hires, terminations, FMLA information, salary changes, and adjustments., • In coordination with the Finance Payroll Manager and the HR Generalist, perform payroll audit for each pay period, ensuring appropriate benefit deductions and payroll summary changes using the UKG information system, • Administer the 403(b) plan and closed Retirement plan (i.e., assist closed pension plan vendor and 403(b) plan Administrator with requests for benefit distributions, update annually the employee census information profile, and submit to the broker, and maintain employee/retiree pension files and documents)., • Maintain professional and technical knowledge by attending educational workshops, reviewing., • professional publications, establishing personal networks, and participating in professional societies., • Keep confidentiality of all information and adhere to the Agency’s Code of Ethics., • *Complete special assignments or projects as required or directed. Compliance & Risk Management • Ensure programs meet employee needs, are cost-effective, and comply with applicable laws and regulations, including ACA, ERISA, COBRA, HIPAA, FMLA, and State leave laws., • Coordinate required reporting, audits, and filings. Maintain plan documents, summaries, and compliance notices., • Prepare and communicate information to employees and former employees about Agency benefits, procedures, changes, and government-mandated disclosures., • Maintain and apply knowledge of legal requirements and government reporting regulations affecting benefits, personnel records, and ensure that related policies, procedures, and reporting comply. Vendor & Broker Management • Serve as primary contact for brokers, carriers, and third-party administrators., • Assist in benefits renewals, vendor negotiations, and plan evaluations., • Monitor vendor performance and service delivery., • I participate in market benchmarking and cost analysis activities., • Coordinate and/or conduct benefits annual open enrollment, process enrollment changes to the carrier, provide employee education, and manage benefits communication. Onboard benefits for new hires and provide ongoing employee support., • Maintains carrier contact to investigate/resolve discrepancies expeditiously. Employee Support • Develop benefits communications and counsel employees on benefits-related issues. Resolve employee questions and problems by interpreting benefit policies and procedures., • Respond to employee inquiries regarding eligibility, claims, coverage, retirement plans, and leave programs., • Resolve escalated benefits issues with carriers and vendors., • Promote employee wellness and work-life balance initiatives., • Develop benefits of communication materials and presentations. Data Management & Reporting • Maintain benefits records and ensure HRIS data integrity., • Generate reports related to enrollment, utilization, and benefits costs., • Support budgeting and forecasting for employee benefits expenses., • Ensure benefits account reconciliations and accurate enrollment, changes, terminations, and qualifying events in UKG, carrier systems, and for COBRA processing., • Manage the benefits module in the UKG human resource information system (HRIS), maintain interfaces with appropriate vendors, and support the leave management process. *Non-essential duties SPECIFICATIONS: • This position requires a bachelor’s degree from an accredited college or university in the area of Human Resources Management, Organizational Development, Business Administration, or a related area., • A minimum of 5-7 years of progressive benefits administration and human resources experience is required., • Must be proficient with various software applications, such as Microsoft Word, Excel, and PowerPoint, and proficient in the use of HRIS software. Knowledge of UKG or other time/attendance systems is preferred., • 5 years of experience and knowledge of laws and regulations affecting benefits, i.e., ERISA, COBRA, FICA, Section 125, FMLA, FLSA, HIPAA, is required., • SHRM or HRCI certification and experience with nonprofit, healthcare, social services, or community organizations preferred. Skills, Abilities, and Knowledge • Ability to manage own workflow and to resolve problems/questions with supervisor., • Ability to work overtime as required, or early hours when appropriate., • Ability to establish and maintain effective working relationships and rapport with managers, employees, vendors, and department heads., • Excellent verbal and written communication skills, with the ability to effectively deliver information tactfully without causing rancor and conflict, are essential., • Ability to maintain confidentiality of all information., • The ability to organize, analyze, interpret, and present and exchange data clearly to solve problems and demonstrate accuracy when working with details. FT Role Compensation $75,000 - $87,000 Annually Benefits • Paid vacation, • Paid Sick Time, • 12 Paid Holidays, • Medical, • Dental, • Vision, • 403(b) Plan, • Life Insurance, • Long-term & short-term disability, • Employee assistance program (EAP), • Family medical leave, • Tuition reimbursement Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer. Mental/Physical Demands: Ability to speak effectively after groups of employees. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages accurately. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, sit, and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist. This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionBenefits: • Health insurance Benefits Account Manager – Employee Benefits & Insurance Position: Benefits Account Manager Location: Hybrid – Full-Time In-Person Requirements: Monthly team meetings, onsite employee education, and open enrollment sessions as needed. In person appointments. Position Overview We are seeking an experienced Benefits Account Manager to independently manage a book of group benefits business while leading, training, and developing a service team. This is a hands-on position requiring advanced Employee Navigator knowledge, strong Illinois insurance licensing, extensive carrier knowledge, advanced rating and underwriting experience, renewal negotiation, new business quoting, benefits administration, data auditing, and client service skills. The ideal candidate can confidently work with HR leaders, business owners, employees, carriers, payroll companies, HRIS providers, and internal service teams while managing multiple priorities in a remote environment. Core Responsibilities Client & Account Management • Manage a book of group medical, dental, vision, life, disability, and ancillary benefit accounts., • Serve as the primary point of contact for HR managers, business owners, employees, carriers, payroll providers, and vendors., • Provide proactive, professional support regarding coverage, eligibility, claims, billing, enrollment, and policy questions., • Support client retention, satisfaction, account growth, and additional product opportunities., • Manage accounts from implementation through annual renewal.Employee Navigator & Benefits Administration, • Advanced Employee Navigator proficiency is required., • Maintain all client groups and ensure accurate enrollment and eligibility information., • Manage new hires, terminations, qualifying life events, COBRA, dependents, eligibility changes, and open enrollment., • Configure, test, maintain, and troubleshoot Employee Navigator., • Coordinate enrollment and eligibility feeds with carriers and other benefit vendors., • Train clients and internal staff on Employee Navigator and benefits administration processes.Audits, Payroll & HRIS Integration, • Conduct weekly and monthly benefits audits covering enrollment, eligibility, deductions, rates, effective dates, employee status, and dependents., • Reconcile Employee Navigator, carrier records, payroll, HRIS data, and carrier invoices., • Identify and correct missing, duplicate, rejected, or inaccurate records., • Manage and troubleshoot carrier-to-Employee Navigator, carrier-to-payroll, and carrier-to-HRIS feeds., • Work directly with carriers, payroll companies, HRIS providers, and client HR teams to resolve feed and data issues., • Verify employee/employer contributions and payroll deductions match elected coverage., • Maintain audit records and follow corrective actions through resolution.Renewals, Rating & New Business, • Manage annual renewals and negotiate rates and plan terms with carriers., • Obtain and analyze competitive quotes for new and existing business., • Prepare rate comparisons, plan comparisons, census analysis, contribution models, and renewal recommendations., • Possess advanced knowledge of:, • Composite and age-banded rating, • Employee/family tier structures, • Employer/employee contribution strategies, • Participation and underwriting requirements, • HMO, PPO, POS, EPO, HDHP/HSA plans, • Fully insured, level-funded, and self-funded arrangements, • Medical, dental, vision, life, AD&D, STD, and LTD rating, • Analyze carrier proposals, underwriting requirements, networks, plan designs, rates, and renewal terms.Carrier Knowledge Extensive knowledge of major health, life, dental, vision, disability, and ancillary carriers is strongly required. Experience with carriers such as: • Medical: Blue Cross Blue Shield, UnitedHealthcare, Aetna, Cigna, Humana, Kaiser Permanente, Oscar, and regional health plans., • Dental/Vision: Delta Dental, Guardian, MetLife, Principal, Sun Life, UnitedHealthcare, EyeMed, and VSP., • Life/Disability/Ancillary: Lincoln Financial, Unum, The Hartford, Principal, MetLife, Guardian, Reliance Standard, Sun Life, Mutual of Omaha, Ameritas, New York Life, Securian, and Standard.Candidate must be able to independently evaluate carrier rates, underwriting, networks, plan designs, participation requirements, eligibility rules, funding arrangements, and renewal strategies. Experience with regional, specialty, wholesale, and alternative funding markets is a strong plus. Team Leadership & Training • Lead, mentor, and develop benefits service team members., • Train staff on Employee Navigator, benefits administration, audits, carrier procedures, payroll reconciliation, feeds, and service standards., • Establish consistent workflows and quality-control procedures., • Monitor workload, accuracy, deadlines, and service levels., • Conduct monthly in-person team meetings., • Support team problem-solving and professional development.Presentations & Employee Education, • Must be able to independently create professional PowerPoint/client presentations., • Prepare renewal presentations, carrier comparisons, rate analyses, plan comparisons, and employee education materials., • Present renewal recommendations to HR teams, business owners, and executives., • Conduct employee education and open enrollment sessions onsite and through Microsoft Teams., • Clearly explain medical, dental, vision, life, disability, HSA/FSA, costs, networks, deductibles, and coverage options.Illinois Insurance Licensing – Required. The candidate must maintain active Illinois insurance producer licenses in: • Life, • Accident & HealthCandidate must maintain all required Illinois appointments and continuing education requirements. Preferred: • Non-resident licenses in additional states., • Additional Life and Accident & Health licenses., • Applicable carrier appointments., • Long-Term Care Partnership certification, where applicable.Qualifications, • Minimum 4 years of group benefits or commercial insurance experience; 6+ years preferred., • Active Illinois Life and Accident & Health producer licenses., • Advanced Employee Navigator experience., • Strong knowledge of medical, dental, vision, life, disability, and ancillary products., • Proven experience with carrier negotiations, renewals, advanced rating, underwriting, and new business quoting., • Strong experience conducting weekly/monthly benefits audits., • Experience reconciling carrier, Employee Navigator, payroll, HRIS, and invoice data., • Experience managing electronic carrier/payroll/HRIS feeds., • Proven ability to lead, train, and mentor service staff., • Strong presentation and public-speaking skills., • Ability to create professional client and employee presentations., • Excellent written and verbal communication skills., • Highly organized, detail-oriented, and able to manage multiple accounts and deadlines., • Comfortable working independently in a remote environment., • Willing and able to attend required onsite meetings and employee education/open enrollment events.Ideal Candidate We are looking for more than a traditional benefits administrator. The ideal candidate is a licensed, technically strong Benefits Account Manager who can manage clients, lead a service team, negotiate with carriers, analyze complex rates and renewals, manage Employee Navigator, oversee audits and electronic feeds, resolve claims and eligibility issues, create professional presentations, and confidently educate HR leadership and employees. Compensation & Benefits Competitive salary based on experience, performance incentives, benefits package, professional development, and opportunities for advancement. Flexible work from home options available.

Job Description 19 Logistics is a freight brokerage specializing in temperature-controlled and time-sensitive freight solutions. As part of the FreshEdge family of companies, we support an extensive network of produce distributors, ensuring seamless transportation services. We are seeking a detail-oriented and experienced Billing and Claims Administrator to join our growing team and play a critical role in maintaining accuracy and efficiency in our financial operations. Essential Functions: • Cold call, qualify, and close new shipping clients - with an emphasis on food, beverage, and temperature-sensitive freight - to build a sustainable pipeline., • Serve as the single point of contact for your customers, quoting competitive rates, managing RFPs, and consulting on spot market trends., • Build a network of vetted carrier partners across Dry Van and Refrigerated modes (both FTL and LTL/partial)., • Oversee day-to-day load tracking, rate confirmation negotiation, issue resolution, and delivery confirmation, supported by our after-hours operational team., • Grow gross margin volume to qualify for dedicated operational support staff assigned directly to your accounts., • Develop and maintain strong relationships with customers, carriers, and transportation partners, • Obtain and manage freight shipments from existing and prospective customers, • Source qualified and reliable carriers to meet customer transportation requirements, • Negotiate carrier rates while maintaining company margin and profitability objectives, • Negotiate customer pricing and provide accurate freight quotes, • Match available carrier capacity with customer freight needs, • Coordinate pickup and delivery schedules with carriers and customers, • Monitor shipments from pickup through final delivery, • Provide customers with timely shipment updates and tracking information, • Proactively communicate delays, service issues, or changes in transportation schedules, • Resolve shipment issues, including delays, missed appointments, damaged freight, and carrier service concerns, • Verify carrier qualifications, insurance, operating authority, and other required documentation in accordance with company procedures, • Enter and maintain accurate shipment, customer, carrier, and pricing information in the company's transportation management system (TMS), • Maintain accurate records of rates, confirmations, bills of lading, proof of delivery, and other required documentation, • Build and maintain a reliable network of transportation carriers, • Identify opportunities to increase shipment volume and revenue from existing customers, • Prospect for new customers and develop new business opportunities as assigned, • Monitor market conditions, capacity, fuel trends, and freight rates, • Maintain appropriate gross profit margins on each shipment, • Follow company policies and procedures regarding credit, pricing, carrier selection, and customer commitments, • Collaborate with sales, customer service, operations, accounting, and management to ensure successful shipment execution, • Follow up on outstanding documentation and billing requirements, • Assist with resolving freight claims and other customer or carrier disputes, • Meet established revenue, margin, volume, and customer-service goals Competencies: • Intellectual horsepower, • Highly resourceful, • Strong relationship management and interpersonal skills, • Innovative and creative thinking, • Listening skills, • Influencing and negotiation skills, • Problem-solving, • Organized and attention-to-detail approach, • Excellent verbal and written communication skills Education and Experience: • High school diploma; Preferred Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field, • 2+ years of experience in freight brokerage, transportation, logistics, dispatch, sales or a related field, • Experience pricing and moving Dry Van and Temp-Controlled (Reefer) freight; experience handling food & beverage supply chains is strongly preferred, • Proficient PC skills in CRM and Enterprise Resource Planning (ERP) systems- Produce Pro, Microsoft Office (particularly Excel), and common E Mail systems Compensation: • $60,000 - $80,000/Year Physical Demands: • Stand or sit for long periods of time, • Travel as needed and required Benefits: • Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life), • Paid Time Off, • Holidays, • 401(k) with Company Match, • Weekly Paid, • Career Advancement Opportunities All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, providing comprehensive service for customer vehicles. We are seeking an experienced Warranty Administrator to join our team. In this role, you will assist in analyzing warranty claims for applicability, coordinate reimbursement processes, and manage customer payments. The Warranty Department plays a vital role in closing and submitting warranty claims for various Original Equipment Manufacturer (OEM) parts and vendors. Key Responsibilities: Monitor warranty decisions to ensure compliance with contractual agreements. Edit, code, and close warranty jobs as per company policies. Submit warranty claims in the appropriate claims system. Review short-paid claims and follow up to secure full payment. Coordinate with the Service Department to ensure proper terminology for coding claims. Maintain oversight of open claims to ensure past due claims are resolved. Communicate with other locations to clarify warranty processes, policies, and procedures. Perform general office duties such as filing and document organization. Prepare and close repair orders while ensuring timely billing and claim submissions. Collaborate with other warranty team members to achieve departmental objectives. Provide clear explanations of warranty coverages to employees and customers. Job Requirements: Previous experience in dealership warranty administration preferred. Strong PC skills, particularly in Microsoft Office Suite (Word, Excel, Outlook). Excellent customer service skills, with the ability to communicate effectively and professionally both in writing and verbally. High attention to detail, strong organizational skills, and the ability to prioritize tasks and meet deadlines in a fast-paced environment. Positive attitude and professional appearance. Experience in past claims recovery and/or accounting is a plus. CDK experience is a plus. Some technical background knowledge in cars or diesel trucks. Previous dealership experience preferred. What We Offer: Competitive salary and benefits package, including an ESOP program. Opportunities for professional development and growth. A supportive and dynamic work environment. For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995. 1st shift: 8:00 AM to 5:00 PM.

Job Description Job Title: Benefits Administrator Industry: Nonprofit Location (city, state): Chicago, IL – Northwest Side Assignment Type: 3–6 Month Contract Pay: $30–$32/hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM | 100% On-Site Benefits: This position is eligible for medical, dental, vision, and 401(k). About The Company: A well-established nonprofit organization providing community-based programs and services throughout the Chicago area. The organization offers a collaborative, mission-driven environment. Job Description: We are seeking an experienced contract Benefits Administrator with a strong background in benefits administration to join a growing HR team. This individual will take ownership of day-to-day benefits activities while also supporting leave administration, employee relations, compliance, HR operations, and employee engagement. The ideal candidate is highly knowledgeable in employee benefits and comfortable independently answering employee questions, working with benefit providers, managing leave programs, and ensuring HR processes remain accurate and compliant. Key Responsibilities: • Oversee employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary offerings., • Provide benefits education to new employees and assist with benefits enrollment during onboarding., • Coordinate annual open enrollment activities, including employee communications, informational sessions, and enrollment assistance., • Manage benefit updates related to qualifying life events and other employee changes., • Review benefit invoices and payroll deductions to identify and resolve discrepancies., • Partner directly with insurance carriers, brokers, and other benefits vendors., • Serve as a knowledgeable point of contact for employees with benefits-related questions., • Coordinate employee leave programs, including FMLA, ADA accommodations, paid and personal leave, military leave, and workers' compensation., • Maintain accurate and confidential leave documentation while tracking employee status and return-to-work information., • Provide guidance to employees and managers regarding workplace concerns, policies, and HR procedures., • Assist with employee relations matters, investigations, coaching, corrective actions, and performance documentation., • Help maintain compliance with applicable federal, state, and local employment requirements., • Keep personnel records organized, accurate, confidential, and prepared for audits., • Track required employee training, certifications, and other compliance-related documentation., • Assist with onboarding, offboarding, employment changes, and general employee lifecycle processes., • Update employee information and employment changes within the HRIS., • Support HR reporting, data analysis, audits, payroll coordination, unemployment claims, and employment verifications., • Assist with performance review cycles, development plans, and performance improvement documentation., • Contribute to employee recognition, wellness, engagement, and workplace culture initiatives., • Develop HR procedures and documentation while assisting with additional People & Culture projects as needed. Qualifications: • Approximately 5+ years of progressive HR or People & Culture experience preferred., • At least 2 years of hands-on employee benefits administration experience required., • Strong working knowledge of benefit plans and the ability to confidently explain coverage and programs to employees., • Previous experience administering employee leaves, including FMLA, ADA, and workers' compensation., • Familiarity with COBRA, HIPAA, ACA, EEOC, wage and hour requirements, and other applicable employment regulations., • HRIS experience required; Paylocity experience is a plus., • Experience supporting employee relations matters and workplace investigations is preferred., • Nonprofit, healthcare, or human services experience is a plus., • Excellent organizational skills with the ability to manage competing priorities and deadlines., • Strong attention to detail and commitment to maintaining confidential employee information., • Effective written, verbal, and interpersonal communication skills., • Strong critical-thinking, problem-solving, and conflict-resolution abilities., • Proficiency with Microsoft Office Suite., • Bilingual English/Spanish skills are a plus but not required., • SHRM-CP, SHRM-SCP, PHR, or SPHR certification is preferred but not required. Additional Details: • This position is being added to provide additional support to a growing People & Culture team., • The individual will manage benefits responsibilities across multiple affiliated organizations, including plans that currently vary between entities., • Occasional travel to other local organizational sites may be required., • This is a fully on-site position in Chicago. Perks: • Join an established, mission-focused nonprofit organization., • Work alongside a collaborative and growing HR team., • Gain broad exposure to benefits, employee relations, compliance, and HR operations., • Opportunity to support multiple employee populations and benefit programs. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Description Position Overview: The Revenue Cycle Manager is a pivotal role within Chicago Center for Sports Medicine & Orthopedic Surgery, responsible for overseeing all aspects of the revenue cycle process. This role encompasses the management and collection of patient service revenue, ensuring administrative and clinical functions are optimized for the capture, management, and collection of all patient revenues. The ideal candidate will maintain a predictable performance cycle and swiftly address any discrepancies or errors to minimize their impact and avoid potential revenue recovery costs. Key Responsibilities: • Oversee the entirety of the revenue cycle billing operations to maintain a full and efficient revenue stream., • Lead and assess the billing/front desk department's activities, including patient demographic entry, payment collections, and deposit management., • Conduct daily management of staff, including organizing monthly meetings to discuss communication improvements, address concerns, and strategize on productivity enhancements., • Generate and analyze end-of-month reports for review with the medical team to ensure accountability and proper authorization (Aging, claims, revenue posting)., • Audit received payments for accuracy against contracted reimbursement rates and oversee tasks and procedures related to AR reduction., • Maintain accounts receivable with the objective of securing payment on denials within 90 days., • Supervise the preparation of A/R appeals, manage aged accounts, and delegate workflows for the billing department., • Execute collection protocols, including the dispatch of collection letters and monthly communication with delinquent accounts., • Stay abreast of industry changes to minimize denials and introduce new appeal strategies., • Manage the billing department's daily operations, including claim submission, ensuring all billing is processed and completed daily., • Oversee significant payer accounts and manage transactions with other commercial insurances., • Maintain meticulous record-keeping of contracts with insurance companies and stay current on coding guidelines by engaging with continuing education resources., • Coordinate office functions focusing on computerized scheduling, electronic billing, reimbursements, collections, accounts payable/receivable, and data management., • Implement Continuous Quality Improvement (CQI) guidelines to evaluate business operations, prepare financial reports, and manage all internal credentialing procedures., • Act as the primary contact and liaison for patients, staff, providers, and technicians to ensure efficient communication and problem resolution. Reporting Responsibilities: • Manage and audit various reports, including daily, weekly, and monthly billing and A/R reports., • Monitor gel injections and other buy-and-bill items for revenue capture, inventory management, and payment review., • Ensure monthly submission of settlement and IME spreadsheets., • Maintain oversight of patient collections, pre-registration processes, registration data collection, remittance processing, and third-party follow-ups., • Conduct utilization reviews to evaluate the necessity and efficiency of medical services and facilities. Summary of Responsibilities for Practice Administrator/COO Review: • Provide a comprehensive overview of financial performance, including patient counts, insurance transactions, collection accounts, and overall aging., • Conduct insurance audits to ensure accurate CPT and ICD-10 coding, evaluate managed care contracts, and perform reimbursement analyses., • Offer provider training to ensure accurate and complete clinical documentation for maximum reimbursement., • Evaluate clinical templating for adherence to documentation guidelines and the full utilization of ECW templates. Qualifications: • Proven experience in revenue cycle management within a medical practice setting., • Strong understanding of medical billing, coding, and reimbursement processes., • Excellent leadership and organizational skills with the ability to manage multiple priorities., • Proficient in medical billing software and technology. The Revenue Cycle Manager at Chicago Center for Sports Medicine & Orthopedic Surgery is integral to our practice's financial health. You will ensure that our practice thrives by effectively managing the revenue cycle and upholding the highest standards of financial and operational excellence.

Job DescriptionWho we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it. Who you are Metropolis is seeking a Risk Management Intern to contribute to our department's mission of elevating risk acumen by generating and implementing loss models and analyses that will assist in the development of programs to reduce total cost of risk. The ideal candidate will have strong communication, organization, and problem-solving skills. What you'll do • Generate and reconcile key metrics, and provide analysis for the department, • Participate in strategy meetings and prepare data for annual policy renewals, • Review and monitor insurance documentation, assembling and communicating information in agreements to internal and external parties and ensuring their compliance, • Assist Safety function in creating and distributing loss control material to operational stakeholders, • Conduct research by compiling and analyzing risk management data, and provide value-add recommendations, • Prepare informative reports which define, establish, and analyze KPIs, • Gain experience in navigating property, casualty, and management liability insurance and surety markets, • Shadow roles such as Broker, Actuary, Claims Administrator, and UnderwriterWhat we're looking for, • Strong academic performance required, with a preferred minimum GPA of 3.0, • Pursuing Bachelor's degree concentrated in Risk Management & Insurance or a related field, • Driven personality with the ambition to learn the functions of corporate risk management, • Experience working with data, interpreting the results, and making recommendations, • Strong attention to detail, written and verbal communication and analytical skills, • Working knowledge of Microsoft Excel, • Experience leveraging AI tools to transform static workflows into responsive, high-output processes, • Ability to work in our downtown Chicago Office for 12 weeks, starting in early Summer 2027 (hybrid work model)While not required, these are a plus:, • Experience with other data manipulation tools 4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection. When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $22.00 USD hourly. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-WT1 #LI-Onsite Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs — without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at recruiting@metropolis.io.

Hourly Pay Range: $43.38 - $67.24 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Clinical Risk Manager, • Location: Evanston, IL, • Full Time:40 hours/week, • Hours: Monday-Friday,8:00a-5:00p with on call rotation every 6 weeks, • Required Travel: To Endeavor locations: Skokie-Glenview-Highland Park A Brief Overview: The Clinical Risk Manager is responsible for the review, investigation and prioritization of reported clinical and organizational events in order to decrease the frequency and severity of patient safety events and works closely with Claims Management to identify potential/actual professional and general liability claims. Colla borates with Performance Improvement team and Operational Leaders to identify key quality and patient safety trends. Actively engages leaders in evidence-based practice for cause analysis and high reliability strategies to prevent and mitigate patient safety events. What you will do: Patient Safety/Risk Management • Review electronically reported events for inpatient units and procedural areas, • Identify and assess potential risks and liabilities of reported events, • Work with interdisciplinary teams to identify and implement risk mitigation strategies, leaders in associated departments/units to assure swift resolution, identification of key learning elements/strategies and assuring timely action/communication is planned and initiated, • Assure involved department(s) event follow-up is timely and appropriate, • Provide patient safety/risk management support for assigned areas including noted trends and education, • Collaborate with identify key quality and patient safety issues that require broader system review and intervention, • Partner with organizational leaders and frontline staff to improve safety culture and processes, • Educate all levels on the importance of early notification of patient safety events, • Analyze experiential data and report trends to leadership, • Serve as an advisor to physicians and Administration on issues related to disclosure, documentation, and management of untoward outcomes, • Coordinate communication of preventable untoward outcomes to key corporate individuals as per protocol, • Manage in collaboration with physician leadership as part of the peer review process, • Collaborating with clinical and administrative teams to conduct risk assessments., • Promoting patient safety and error prevention through evidence-based practices. Patient Safety/Risk Management • Investigate occurrences to identify Potential Compensable Events (PCEs) and work with Claims Management team to discuss and determine liability and causation, • Work with the Claims Management team to process Notices of Claim (NOCs) for submission to Third Party Administrator (TPA) in a timely manner, • Attend monthly Risk/Claims Management meetings to discuss assigned PCEs and NOCs. Meetings are held at Endeavor Health hospital sites on a rotating basis, • Identify potential insurance claims, including tracking, reporting, and coordinating resolution with the Legal and Insurance attorneys/team, • Develop and implement risk mitigation strategies and programs to reduce the hospital's exposure to liability and financial risks., • Liaising with insurance providers and legal counsel as needed Other • Address and assist the Compliance team with the mitigation of mitigating compliance issues as necessary., • Analyzing data related to risk management, incidents, and claims to identify trends and areas for improvement., • Using data to inform risk reduction strategies., • Providing training and education to clinical, non-clinical, and administrative staff on risk management, patient safety, and legal considerations, • Fostering a culture of risk awareness and safety, • Developing and maintaining effective Work with and provide consultation to emergency preparedness leaders and responding plans to ensure the hospital's readiness for unforeseen events, • Takes call 24/7 on a rotating basis., • Travel to Endeavor Health hospitals on an as needed basis What you will need: • Bachelors Degree Health Administration Required Or, • Bachelors Degree Nursing Required, • 5+ Years Clinical experience And, • 2 Years Patient safety/risk management experience as a specialty or associated with Clinical Leadership responsibilities And, • Experience with Epic and RL Solutions preferred, • Strong communication skills - written and verbal., • Ability to interact with all levels of the organization confidently and professionally., • Ability to partner with a wide range of team members, physicians and clinicians., • Conflict resolution and mediation skills., • Be flexible and adaptable to changing situations and priorities., • Ability to develop and present educational programs., • Strong investigative and analytical skills. Multi-tasking capacity., • Registered Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) Preferred Benefits for full and part time positions): • Premium pay for eligible employees, • Career Pathways to Promote Professional Growth and Development, • Various Medical, Dental, and Vision options, • Tuition Reimbursement, • Free Parking at designated locations, • Wellness Program Savings Plan, • Health Savings Account Options, • Retirement Options with Company Match, • Paid Time Off, • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging?each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Technical Account Manager Reports to Director of Customer Success · Location Chicago · Level Individual contributor Chicago (West Loop) · Hybrid (2 days/week onsite) Required: If you're interested in this role, please complete the Culture Index assessment here:https://go.cultureindex.com/s/oxjbISXCN8 About Continuum Continuum builds software that automates warranty and returns for distributors and manufacturers. Both are among the most painful transactions in distribution. A warranty claim can take a counter thirty minutes to start and thirty to forty-five days to resolve, moving by hand between a manufacturer portal, an ERP and a spreadsheet. Returns get keyed line by line, restocking and eligibility rules get applied by eyeball, and status is chased through a shared inbox. Credits get missed on both sides, and most distributors cannot total what they are owed. We replace that with one connected workflow. Continuum links a distributor's ERP — Epicor P21, Epicor Eclipse, Infor CloudSuite and others — to the manufacturer portals they file into, so the claim, the return authorization, the replacement order, the receipt, the vendor return and the credit all move together and stay in sync. Contractors and customers file and track their own claims and returns instead of calling a branch. Manufacturers sit on the other side of that same flow. Because Continuum already operates across a large part of the distribution layer, it gives them visibility into how warranty and returns actually behave downstream — where claims stall, which parts keep failing and coming back, and where the distributor and contractor experience breaks down — rather than only what arrives in their own portal. We work with distributors and manufacturers across HVAC, plumbing, electrical, industrial and heavy duty, from single-location businesses to multi-branch groups and national brands. We are a small team and growing quickly, and the people who join now get to shape how this works. Why this role exists Continuum automates warranty and returns for distributors and manufacturers. The product replaces a process that today runs on manufacturer portals, spreadsheets, sticky notes and one person who knows how everything works. When it lands properly, a contractor files their own claim or return in sixty seconds instead of calling a counter, and a distributor recovers vendor credits nobody could previously total. Getting it to land is the job. Not checking in on it. Getting it to land. We call this a Technical Account Manager rather than a Customer Success Manager because the work is genuinely technical. You will spend your time inside ERP transaction flows, manufacturer portals, and claim and return data. If a credit fails to post, we need you to know whether the problem is the return authorization, the receipt, the vendor return or the credit memo, and to be able to say so to both a warranty administrator and an engineer without either of them having to translate. What you'll own A book of roughly 25 to 30 accounts. Mostly multi-branch HVAC, plumbing, electrical and industrial distributors running Epicor P21, Epicor Eclipse or Infor CloudSuite, plus manufacturers on systems such as NetSuite and Oracle. Some run warranty, some run returns, some run both. They file claims against vendors including Carrier, Rheem, Daikin, Johnson Controls and ICP through portals such as ServiceBench, iWarranty and Warranty Express, and they process returns from authorization through receipt to credit in their ERP. You will own four numbers on those accounts. • Claim and return volume, measured against each account's own trend, at branch level., • End-user adoption — how many of your customer's customers file their own claims, against the number agreed at kickoff., • Transaction health — how many claims and returns fail, need corrections, or take fifteen comments to resolve., • Recovered value — vendor credits recovered and labor hours returned to the customer's team. What you'll actually do Drive customer adoption, not just user adoption. The value of this product only fully arrives when the distributor's own customers file their own claims and returns. That means branch rollout plans, contractor onboarding waves, training sessions, office hours, and working a list of two hundred contractors until they have logged in. This is the hardest part of the job and the part that decides whether an account renews. Debug. Claims and returns fail. Credits don't post. A vendor changes a portal, or a reason code stops mapping, and a flow breaks silently. You will read the audit log, work out what happened, and either fix the configuration yourself or write the engineering ticket that gets it fixed, with the customer impact and the ask spelled out. Transfer process ownership. Most of our customers arrived with warranty or returns living in one person's head. Our job is to move it into a system, across branches, with a named owner and a named backup. You make sure that actually happened rather than assuming it did. Prove the value. Monthly and quarterly, in numbers, generated from our reporting rather than assembled by hand. If a customer cannot tell their own boss what we are worth, that is your problem to solve before the renewal conversation, not during it. Surface risk early. We measure how fast you flag a problem, not how many problems you flag. A flag that turns out to be nothing is a good outcome. An account that churns without anyone seeing it coming is the only outcome we treat as a failure. What we're looking for The right person might come from a distributor's warranty desk or from a software company. What we can't teach is the instinct to get into the detail rather than escalate it. What we need • Genuine comfort at the product layer — you get into workflows, configurations and edge cases, and you don't stop at “I'll escalate that.”, • Comfort with data. You should be able to open a claims or returns export, work out which branch is the problem, and say so with a number attached., • The ability to run a rollout. Named waves, training sessions, a list of contractors, and the persistence to work the list., • Experience designing and delivering end-user training, including building the materials rather than just presenting someone else's., • Writing that is clear enough for an executive and precise enough for an engineer., • Willingness to deliver bad news early, including to us., • Some travel for onsite rollouts and business reviews. Nice to have • Experience inside distribution or with a manufacturer — as a warranty administrator, returns or operations manager, branch manager, counter lead, or in AP chasing vendor credits., • Familiarity with a distribution ERP such as Epicor P21, Epicor Eclipse, Infor CloudSuite, Prelude, SXe, DMSi or Karmak., • Exposure to manufacturer warranty portals, or to return authorizations, reason codes and restocking policy., • An HVAC, plumbing, electrical or industrial background. Helpful, not required — we can teach the industry. How you'll be measured • Retention and growth across your book., • End-user adoption against the targets set at kickoff., • Time from first signal to raising a flag., • Every account carrying a current status and a next action., • Accounts leaving hypercare with the gate genuinely met, not waved through. Why this is worth doing Most customer success teams are busy without being useful. We are building one that knows this industry better than some of our customers' own staff, that can prove what it delivers in dollars and hours, and that catches problems while they are still fixable. You would be one of the first people in it, with real ownership and a say in how it works.

Job Overview: We are seeking a highly capable service desk analyst who will be responsible for onsite support as well as inbound calls and tickets from Cortavo’s managed services clients. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. In this hybrid role, you’ll become an integral part of our support ecosystem, directly impacting our clients' successes. For three days a week, be the linchpin at a client's location in Elmhurst, providing hands-on deskside support, and fostering enduring client relationships. The remainder of your week will be remote, where you'll extend your expertise to various clients. Engage in continuous learning, collaborate with our adept Systems Engineers, and enhance your skillset. Your role is vital in providing efficient resolutions, maintaining client satisfaction, and contributing to the knowledge base that bolsters our Managed Services team. The ideal candidate will take an empathetic approach when communicating with clients, and relay technical questions and solutioning in a patient, polished, and professional manner. This role has dual reporting to the Service Delivery Manager and the Service Delivery Team Lead. This is a hybrid field role requiring: • Onsite support at client locations at least once per week (or more, based on the discretion of the hiring manager)., • Travel on short notice to other client sites when needed., • Occasional overnight travel, including multi-day deployments., • When not onsite, this role provides remote support and collaborates with internal teams to close tickets and improve documentation. Responsibilities: Helpdesk • Provide on-site support in Elmhurst, Illinois - ensuring streamlined operations and building strong client rapport., • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, MacOS support, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed. Knowledgebase and CRM Management • Maintain and write accurate knowledge base articles as you come across, • knowledge and information while working cases. Knowledge is the base of, • Managed Services., • Maintain client information records, including gathering information about, • that client and making sure that information is up to date in applicable, • systems (Autotask, Salesforce, monday.com) Hardware and Software Provisioning • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Create and update documentation for provisioning processes, troubleshooting guides, and best practices., • Image and deploy devices as part of client onboarding and refresh initiatives., • Conduct new user orientation and first day training on equipment and support access., • Maintain clean and organized workspace setups, ensuring cable management and presentation standards are upheld., • Track and restock inventory in vehicles and field closets., • Assist with RMAs and warranty claims for damaged or failed equipment. Professional Development • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Complete certifications, as requested. Required Skills & Qualifications: • Valid U.S. Driver’s License with a clean driving record, • Able to lift and move 50+ pounds and remain on your feet for extended periods, • Willing and able to travel regionally on short notice, including multi-day overnight trips, • Associates or Bachelors degree in progress, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Ability to work after hours on-call rotation Preferred Qualifications • Bachelor's degree, • Managed Service Provider experience, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator, • Familiarity with IT hardware, software, and managed services technology, • Proficiency in Google Suite, particularly Gmail and Google Docs, • Working knowledge of Microsoft Intune, • Familiarity with Entra is a plus Estimated Usage of Time • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • 5% - Professional Development and Certifications (~2 hours/week) Work Environment: • Competitive salary between $60-70k, • Employer contributed health benefits, • Onsite work 3 days/week, more as needed, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year

At Caldic we are continually developing our capabilities, and we strive to become better every day, with the goal to build long-term relationships. To add value to our company, and to our inspiring solutions we are currently looking to add to our team. Are you a natural leader with a proven track record in the industrial market? Do you have the drive to succeed in a moving fast forward company? Then we are looking for you! Position function: Reporting to the University Park, IL Facility Operations Manager of Caldic USA Inc., and dotted line reporting relationships to: The Elgin, IL Facility Operations Manager of Caldic USA, Inc, and the Caldic Third Party Logistics Manager, the individual will provide direction to two (2) Shipping Teams (Warehouse Team and the Shipping Support Staff at the University Park, IL Facility and the Elgin IL Facility) and be responsible to oversee all aspects of the shipping and receiving of products, ingredients and supplies according to Caldic’s processes and procedures. Scope: The Logistics Manager will be responsible for leading the Shipping teams at the two Caldic facilities to ensure that orders are picked, staged, loaded, shipped, and invoiced according to Caldic’s processes and procedures. The individual will ensure that they and their team members adhere to all shipping and receiving processes and procedures so that all tasks are completed safely and efficiently through the use of appropriate systems, tools, and equipment specifically provided by Caldic. This position will also work closely with Quality, Replenishment, Production, Customer Service, Inventory Control, and the Freight & Customs Team to monitor and review orders and inventory and to prepare, load, deliver, and receive daily orders. The Logistics Manager will also work closely with the Third-Party Logistics Manager to identify and implement freight savings opportunities and support freight optimization initiatives. The position will maintain records of freight claims for the U.S. regions and follow up with carriers, 3PL providers, and internal stakeholders as required. The Logistics Manager will also support the Pricing Team and CDMs by providing freight quotes as needed. MAJOR TASKS AND DUTIES: Warehouse Duties: • To be familiar with all shipping, receiving and shipping procedures; train, support and assist the Shipping teams to ensure safety, productivity and efficiency while adhering to Supply Chain procedures., • Update the team on any specific shipping and/or receiving priorities for the day., • Provide direction to the Shipping teams; Prioritize loading and specify additional order picking in preparation for shipments., • Distribute daily pick tickets for current day and up to 2 days ahead to maximize departmental productivity and efficiency; Organize orders based on orders being shipped by Caldic trucks, customer pick-ups and regional transfers, • Responsible to monitor newly created orders to effectively plan for picking, staging and loading of orders, • Assist Shipping team with regular duties as required; Order picking, receiving, put-away or loading, administration., • To use WMS and other related procedures as required. Use appropriate inventory policy – i.e. FEFO – First expiry first out, • Process RMA’s for returned totes; May be due to damage, fermented product, leaks or customer overstock returns, • Communicate with Quality, Replenishment, Production, Sales, Customer Service, Inventory Control and the Customs and Shipping Administrator to ensure orders are completed to meet requested delivery dates, • Coordinate with Quality and Replenishment to ensure bulk orders are received within the applicable free-time window, minimizing waiting time and avoiding demurrage charges, • To verify and approve regular and OT hours and vacation requests for department team members; Investigate and resolve discrepancies, • Support and resolve any employee relations involving Shipping team members; use support of Operations Facility Managers, Director and/or Human Resources as required., • Conduct and assist with completing annual performance reviews for Shipping team members, • To ensure team maintains the plant area in a clean and safe fashion representative of a food processing facility., • Provide training and instructions to department team members., • Comply with Caldic’s policies on hygiene, safety and quality., • Provide the necessary resources to implement, support, and enforce the health and safety policies and programs within the company by working in compliance with all applicable laws and regulations, safe work practices and procedures established by Caldic, • Responsible for maintaining and overseeing the Food Safety and Quality requirements HACCP plans, CCP monitoring and SQF code; Responsible for being part of the SQF Internal Auditing team, implementing and maintaining corrective/preventative action when infractions happen., • To attend any training required necessary for the job., • All deemed necessary tasks as required by the Operations Facility Managers, Operations Director, or other Caldic Leadership Team. Transportation Duties: • Responsible for organizing and scheduling all daily customer deliveries and pick-ups for the Company driver(s) by region, • Review all driver pre-trip inspections and address any outstanding issues to ensure health and safety compliance, • Review all tote return forms and follow-up if there are any missing items indicated, • Follow up on any accident/incident forms to ensure health and safety procedures are being followed, and preventative/corrective actions are taken., • Authorize and input vacation requests for driver(s) and the Warehouse/Shipping/Receiving staff as required., • Review and authorize all driver hours on a weekly basis; Must follow up on any discrepancies (i.e. Unapproved OT hours), • File all submitted forms and records for drivers and trucks (truck rental documents, incidents, vacation, and US DOT requirements), • Address and resolve all employee relations issues involving drivers within the progressive discipline procedures; May require coaching, • Track daily productivity stats for all shipments and driver requirements, • Conduct annual refresher training on required driver procedures; Additional coaching and training provided as the needs arise, • Inspect all Caldic truck(s) weekly to ensure they are in good standing; Track, record and follow up to ensure any noted damages are addressed and repaired in a timely fashion, • Provide the necessary resources to implement, support, and enforce the health and safety policies and programs within the company by working in compliance with all applicable laws and regulations, safe work practices and procedures established by Caldic., • Responsible for maintaining and overseeing the Food Safety and Quality requirements HACCP plans, CCP monitoring and SQF code; Responsible for being part of the SQF Internal Auditing team, implementing and maintaining corrective/preventative action when infractions happen., • Manage international shipments to Canada and other countries, ensuring all required shipping and customs documentation is accurately prepared and completed., • Maintain records of freight claims filed with transportation companies by Replenishment and Customer Care teams, and initiate the required follow-ups to ensure timely resolution., • Audit and approve invoices for transportation companies in the USA, • Support the Pricing Team and CDMs by obtaining and providing freight quotes as needed to support customer pricing and transportation requirements. KNOWLEDGE/SKILLS AND EXPERIENCE: • Minimum grade 12 education or equivalent, • Minimum of 7 years of experience in distribution, transportation, and operations., • Minimum 5 years supervisory/lead hand experience., • Must have strong computer skills, • Food industry related experience considered an asset, • Leadership experience a strong asset, • Forklift truck license is required (Caldic Internal training will be provided), • Knowledge of a warehouse management system and use of RF scanner is important About us At Caldic we value our team spirit, built on strong relationships and open communication. You will be part of a community where you can always get support from experienced colleagues. At the same time, we encourage an entrepreneurial mindset: you have the freedom to act and take initiative to bring your ideas to life. At Caldic we want to give everybody the opportunity to make a difference. Everyday hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world. But we go beyond connecting to ensure we deliver on our business partners' requirements for added-value R&D, manufacturing and packaging solutions, while minimizing the environmental impact. This makes Caldic the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care' underlines our commitment to our people, our business partners and our planet. On a daily basis around 1200 Caldic employees go the extra mile to deliver value-add solutions. Caldic is present in 19 countries in Europe, North America and Asia Pacific. For more information, please visit www.caldic.com. Caldic Canada Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon: Age, Citizenship, Color, Family Status, Gender (including pregnancy, childbirth, or related medical conditions), Gender Identity or Expression, Marriage and Civil Partnerships, Physical and/ or Mental Disabilities, Political Belief, Race, Religion, Sex, Sexual Orientation, or other applicable legally protected characteristics. Accommodations are available upon request for any candidate and/ or employee.

Job Description About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. ParetoHealth has built the strongest stop-loss platform in the market, helping small and midsize employers access the advantages of self-funding through our employee benefits captive platform. An important part of the value we deliver to our Members extends beyond financing healthcare to helping them manage its underlying cost. Our Savings Engine brings together the partners and solutions that help Members reduce healthcare costs and improve plan performance across three primary areas: medical cost containment and point solutions; pharmacy, including our PBM partnerships; and our broader network of third-party administrator (TPA) partners. Our continued growth now depends on fully integrating and elevating this ecosystem — ensuring we have the right partners, driving strong performance across the portfolio, expanding into new areas of opportunity, and increasing adoption and utilization by our Members. We are seeking a senior executive to own the strategy, performance, and evolution of the Savings Engine ecosystem end-to-end. This is a platform-level leadership role with full accountability across partner strategy, performance, negotiation, and expansion. It requires a leader who can set the long-term strategy but is equally comfortable getting into the details and driving the work forward. Role Mandate • Own and execute our 12- and 36-month ecosystem strategy, • Lead and scale the partner organization across medical, pharmacy, and TPA verticals, • Be accountable for the performance of all ecosystem partners, • Institutionalize a best-in-class partner management discipline, • Drive measurable in-market adoption and utilization of the Savings Engine, • Ensure our ecosystem strategy translates directly into commercial valueCore Responsibilities1. Ecosystem Strategy (12–36 Month Horizon) Own and continuously evolve the multi-year roadmap across medical and pharmacy solutions and the broader ecosystem that supports them. Defensive Strategy • Stay ahead of performance, integration, and economic issues within existing partnerships rather than waiting for problems to emerge., • Lead negotiation, renegotiation, restructuring, or exit decisions where warranted., • Regularly assess whether each partner is delivering the value we expect and address issues as needed. Offensive Strategy • Identify and prioritize high-impact new areas where Pareto can meaningfully reduce healthcare costs and/or improve experience for our Members., • Determine which opportunities to pursue, in what order, and whether the right answer is to build, partner, or approach the problem another way., • Advance multiple strategic initiatives in parallel to maintain market leadership. You are accountable for ensuring the ecosystem evolves at the pace required by the market and our Members. 1. Direct Leadership & Organizational Accountability Directly manage: • Head of Point Solution Partnerships, • Head of PBM Strategy & Partnerships, • Head of TPA Relationship Management You will: • Set clear priorities for each team and ensure they connect back to the broader ecosystem strategy, • Establish measurable goals and hold the team accountable for delivering against them, • Step in when performance is off track and help remove barriers to execution, • Make sure the medical, pharmacy, and TPA teams are working together rather than operating as separate verticals, • Develop the leaders on the team and raise the bar for the organization as it grows In addition, you will assess organizational needs and advocate for team expansion or structural adjustments as the ecosystem grows. You are responsible for building the right team to support the platform. 1. Full Executive Accountability for Partner Portfolio You hold executive accountability for all ecosystem partners — existing and future — across: • Point solutions, • PBMs, • TPAs This includes: • Building strong relationships with senior executives at our most important partners, • Monitoring performance and stepping in when issues require executive attention, • Personally leading our most important or complex commercial negotiations, • Setting the strategy for renewals and renegotiations, • Making the call when a partnership should expand, change materially, or end Operational relationship management will continue within the team, but ultimate accountability sits with this role. This leader will personally engage where the stakes, complexity, or strategic importance of a partnership require senior executive involvement. 1. Build Best-in-Class Partner Management Professionalize partner management as a core Pareto capability. This includes: • Being clear about which partnerships are most strategically important and managing them accordingly, • Establishing a consistent process for launching new partners and integrating them into our go-to-market approach, • Creating meaningful partner scorecards and using regular meetings to address performance, opportunities, and issues, • Establishing clear process, ownership and decision-making for renewals, • Defining when and how partner issues get escalated, • Making sure partners work effectively with the rest of the Savings Engine, not just within their individual area The expectation is to institutionalize partner management as a scalable, repeatable discipline. 1. Commercial & Marketing Integration Partner closely with Marketing and Commercial leadership to: • Make the Savings Engine story clear and compelling for Members, consultants, and prospects, • Make it easier to understand how the different parts of the ecosystem fit together and why they matter, • Increase Member adoption and utilization of the solutions we offer, • Ensure the ecosystem continues to support Pareto's growth and retention goals You are accountable for ensuring ecosystem strategy produces measurable commercial impact. What Success Looks Like • A clearly articulated and executed 12- and 36-month ecosystem roadmap, • Multiple strategic initiatives advancing simultaneously, • Fully institutionalized partner management discipline, • Strong, accountable TPA and PBM and point solution performance, • Increased Savings Engine adoption and utilization, • Clear market perception of Pareto as a differentiated and coordinated cost containment platformRequired Skills and Qualifications, • 10+ years of relevant experience within the healthcare/insurance space, • 10+ years of progressive people management experience, overseeing team performance, engagement, and growth, • Deep experience in self-funded employer health benefits, • Strong understanding of stop-loss economics and claims dynamics, • Experience leading across PBMs, TPAs, and medical cost containment ecosystems, • Proven ability to scale partner portfolios and teams, • Executive presence with internal and external stakeholders, • Bias toward parallel execution and disciplined growth This is a platform-shaping leadership role with enterprise-level impact. We are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non – Exempt Location: US, Remote   Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization. This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.   Key Responsibilities VoIP / Telephony Systems (Primary Focus) • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions), • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups, • Monitor system performance, uptime, call quality, recordings, and reliability, • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams, • Maintain and optimize call routing, IVR systems, and failover configurations, • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades, • Manage number provisioning, porting, and telecom inventory, • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.) Business Systems Administration • Support and maintain corporate SaaS applications and communication tools, • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools), • Participate in system upgrades, rollouts, and migrations, • Maintain system documentation, SOPs, and user guides, • Assist with automation and process improvements across business systems   Operations & Support • Serve as a tier 2 escalation point for communication and telephony issues, • Analyze trends and recommend improvements to enhance reliability and user experience, • Participate in on-call or after-hours support as needed for critical systems   Security & Compliance • Ensure systems comply with internal security policies and regulatory requirements, • Support patching, access control, and system hardening efforts, • Assist with audit readiness and documentation for voice and communication systems   Skills & Abilities • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing), • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.), • Strong scripting skills (PowerShell, Python, Bash), • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML, • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS), • Strong troubleshooting and analytical skills, • Ability to manage vendors and external service providers, • Strong communication skills with both technical and non-technical stakeholders, • Experience with system integrations and APIs is a plus   Education & Experience • Bachelor’s degree in Information Technology or related field (or equivalent experience), • 3–5+ years of experience in VoIP, telecom, or unified communications administration, • Experience supporting enterprise communication environments, • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus   Desired Traits • Problem solver and proactive thinker, • Strong ownership and accountability, • Customer-focused mindset, • Adaptable and comfortable in a fast-changing environment, • Commitment to continuous learning and improvement Additional Requirements: • This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs., • Employment is contingent upon successful completion of background screening requirements., • One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Sign On Bonus: $1,500 \n \n DRG Coding Auditor - MS-DRG and APR-DRG \n \n Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. \n \n Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. \n \n The DRG Coding Auditor is responsible for auditing inpatient medical records and generating high quality recoverable claims for the benefit of the company, for all lines of business, and its clients. Also responsible for performing clinical reviews of medical records and other documentation to evaluate issues of coding and DRG assignment accuracy. Specializes in review of DRG coding via medical record and attending physician’s statement sent in by acute care hospitals on submitted DRG. \n \n How you will make an impact: \n\n • Analyzes and audits claims by integrating medical chart coding principles, clinical guidelines and objectivity in the performance of medical audit activities.\n, • Draws on advanced ICD-10 coding expertise, clinical guidelines, and industry knowledge to substantiate conclusions.\n, • Utilizes audit tools and auditing workflow systems and reference information to make audit determinations and generate audit findings letters.\n, • Maintains accuracy and quality standards as set by audit management for the auditing concept, valid claim identification, and documentation purposes (e.g., letter writing). Identifies new claim types by identifying potential claims outside of the concept where additional recoveries may be available, such as re-admissions, Inpatient to Outpatient, and HACs.\n, • Suggests and develops high quality, high value concept and or process improvement and efficiency recommendations.\n\n \n Minimum Requirements: \n\n • Requires at least one of the following: AA/AS or minimum of 5 years of experience in claims auditing, quality assurance, or recovery auditing.\n, • Requires at least one of the following certifications: RHIA certification as a Registered Health Information Administrator, RHIT certification as a Registered Health Information Technician, CCS as a Cert Coding Specialist, CIC as a Certified Inpatient Coder, or Certified Clinical Documentation Specialist (CCDS).\n, • Requires 5 years of experience working with ICD-9/10CM, MS-DRG, AP-DRG and APR-DRG. \n\n \n Preferred Skills, Capabilities and Experiences: \n\n • BA/BS preferred.\n, • Experience with vendor based DRG Coding / Clinical Validation Audit setting or hospital coding or quality assurance environment preferred.\n, • Broad knowledge of medical claims billing/payment systems provider billing guidelines, payer reimbursement policies, billing validation criteria and coding terminology preferred.\n\n \n \n \n For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $92,880 - $160,218 \n \n Locations: California; Illinois; Maryland; New York; Virginia \n \n In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. \n \n *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. \n \n \n #EHS

Job Description Human Resource Manager Classification Exempt Reports to Administrator Summary/Objective In keeping with our organization’s goal of improving the lives of the Guests we serve, the Human Resource Manager manages the day-to-day operations of the HR Department and responsible for the overall administration, coordination and evaluation of the human resources function. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Communicates changes in personnel policies and procedures and ensures proper compliance is followed., 2. Maintains knowledge of industry trends and employment legislation and ensures compliance., 3. Coordinates or conducts exit interviews to determine reasons behind separation., 4. Works directly with department managers to assist them in carrying out their responsibilities on personnel matters., 5. Processes payroll on a regular basis and ensures accuracy and compliance with federal, state, and local regulations., 6. Administers workers compensation program and works closely with workers compensation carrier to ensure claims are processed timely., 7. Administers the employee benefits program and assists with annual employee benefits open enrollment process., 8. Assists department managers with disciplinary procedures and ensures disciplinary actions are administered fairly and in compliance with federal, state, and local regulations., 9. Establishes, develops, maintains and updates filing system for the Human Resources Department., 10. Follow established safety precautions when performing tasks and using equipment and supplies., 11. Attend and participate in departmental meetings and in-services as directed., 12. Be knowledgeable in data collection, data analysis methodology, and performance improvement methods needed to support and lead performance improvement projects., 13. Identify opportunities for improvement through analysis of data, observation of operations, and consultation with leadership and staff., 14. Participate in compliance training as scheduled and adhere to compliance plan. Required Education and Experience Bachelor’s degree in Human Resource Management or a similar field. Two years’ experience in a H.R. role, preferably in a health care setting. Preferred Education and Experience PHR or SPHR certification. 5 years of related experience. Additional Eligibility Qualifications Knowledge of Federal, State, and Local requirements and regulations. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Longterm Health Management Services never requests or sends money, payment transfers, direct deposit, or Social Security Number (SSN) information as part of their recruitment process.

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. Position Overview: Under the general direction of the Public Service Administrator, Director of Mediation and Special Projects, who organizes, plans, executes, controls and evaluates the Mediation Program. Essential Functions: Mediates approximately five DHR charges per week by communicating the availability and advantages of the Mediation Program and convening a meeting with the parties. Recommends, revises and implements substantive and administrative policies to assist in the operation of the Mediation Program. Organizes and prepares files for mediation conferences, logs in parties, drafts paperwork for mediated charges. Communicates and gathers information related to the IDHR mediation process. Translates discussions functions/procedures policies and documents into Spanish for individuals who cannot speak or read English. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications: Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration. Requires one year of professional experience which includes mediating disputes, preferably including those dealing with discrimination issues, or, requires completion of an approved training. Requires certification as a mediator (minimum 40-hour program) from an approved certifying organization. Requires the ability to speak and write Spanish at a colloquial skill level. Preferred Qualifications: Prefers at least one (1) year of experience interpreting and applying the Human Rights Act or relevant federal law in mediating charges of discrimination. Prefers at least two (2) years' experience communicating effectively via virtual meeting, written correspondence and email, while working with individuals in conflict to reach mutually acceptable outcomes. Prefers at least two (2) years' experience identifying key issues and facts and proposing plausible alternatives. Prefers at least two (2) years' experience utilizing case management software, Microsoft Office Suite, Cisco WebEx, Adobe, or similar programs to communicate and prepare reports and other case-related documentation. About the Department of Human Rights: The Illinois Department of Human Rights ("IDHR") is a state agency charged with the enforcement of the Illinois Human Rights Act ("Act"). The Act prohibits unlawful discrimination in Illinois with respect to employment, real estate transactions, financial credit, and public accommodations (including education). IDHR protects and guarantees the rights of all Illinoisans to be free from unlawful discrimination by receiving and investigating claims of unlawful discrimination. Application Instructions: Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com

Location: USA New York, Chicago, Plano Work Arrangement: Hybrid The salary range for this role is: $124,000.00-$233,000.00 Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating from Management and Professional Lines (MLPL) business segments, including directors and officers, financial institutions, professional liability insurances, employment practices, pension trustee liability and fidelity. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters. Primary Responsibilities • Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner, • Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance, • Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes, • Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies, • Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants., • Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives, • Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy, • Advise on specific MLPL areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert, • Represent QBE by participating in and attending industry seminars or authoring articles pertaining to MLPL subjects, • Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs), • Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions., • Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization., • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility Law Degree or equivalent combination of education and work experience 3 plus years relevant experience Generate original, innovative solutions to difficult or unusual situations Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim Financial and business acumen and awareness of financial responsibility Quickly change direction when working on multiple projects or issues Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Assume a methodical approach to a given situation and develop a systematic procedure as a response Develop effective negotiation strategies and prepare a plan of action Build and capitalize on beneficial internal and external relationships including competitors Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice Build and establish constructive and cooperative working relationships and open lines of communication Utilize effective communication skills to influence and persuade decision makers Manage a diverse and extensive portfolio of management and professional liability (MLPL) claims with varying levels of complexity and activity. Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders Experience handling management and professional liability matters including Directors and Officers Liability, Professional Liability, Fidelity, Pension Trustee's Liability, Data-Protection and Privacy Liability Advanced experience in other segments of management and professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles Advanced experience in diverse industry segments that present claims and risks including, for example, financial institutions, broker-dealers, private equity, real-estate investment trusts, private and public stock companies and other industries Advanced working knowledge of current and possible future MLPL products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works Advanced working knowledge of relevant MLPL claims legal and technical knowledge for all US jurisdictions Advanced working knowledge of insurance policy and contract language Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. • Hybrid Working a mix of working from home and in the office, • 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis, • Competitive 401(k) program with company match up to 8%, • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice, • Tuition Reimbursement for professional certifications, and continuing education, • Employee Network and Community QBE actively supports six Employee Networks, and many ways to give back to your community Why QBE? What if you could have a positive impact at work and in the world? At QBE, we're enabling a more resilient future for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success and we can be part of yours! Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. Skills: Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Risk Management, Team Development How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

This role focuses on oversight rather than direct handling of workers' compensation (WC) claims. The WC Claim Oversight Specialist will monitor the performance and decision-making of the external third-party administrator (TPA) with particular focus on managing higher exposure WC claims. The goal is to ensure claim strategies, reserve practices, and resolution paths align with RLI's standards, mitigate risk, and support optimal outcomes. The Claim Oversight Specialist will not direct handle claims in this role. Instead, this role monitors and helps direct the quality and strategy of the TPA's adjustment of WC claims. Principal duties and responsibilities include: • Review higher exposure WC claims managed by TPA to ensure compliance with legal requirements and RLI's standards, expectations, and strategic direction., • Identify, address and escalate concerns related to reserve adequacy, litigation strategy, medical management, and settlement positioning., • Review new claims for assignment and confirmation of coverage., • Partner with TPA claim handlers and leadership to ensure WC claims are timely administered and resolved, including review and approval of reserve requests above TPA's authority., • Coordinate and collaborate with RLI Claim operations staff on the set-up, processing, payment and resolution of WC claims., • Provide timely feedback to internal stakeholders on WC claim handling performance, opportunities for improvement, and potential risks., • Collaborate with internal claim leadership to support file audits or performance reviews of TPA., • Communicate with underwriters regarding WC claims and industry trends., • Maintain awareness of regulatory or jurisdictional requirements that may impact WC claim strategy or handling., • Support special projects related to TPA, claim quality, or claim data review as needed. Education and experience typically required: • Bachelor's degree in business administration, insurance, or a related field., • 6+ years of related experience handling WC claims, with exposure to complex and litigated files. Supervisory experience in a WC environment is strongly preferred., • [OR] equivalent level of education and experience., • Experience with vendor-managed claims or quality assurance oversight is a strong plus. Knowledge, skills, and competencies: • Ability to proactively and strategically assess WC claims and TPA's claim management., • Strong analytical and critical thinking skills with the ability to evaluate claim handling against WC legal requirements and industry and internal standards., • Clear written and verbal communication skills for summarizing claim concerns and recommendations., • High attention to detail and a proactive approach to identifying potential issues., • Ability to work independently and manage time effectively in a flexible, part-time arrangement., • Familiarity with jurisdictional nuances in WC and best practices for vendor management. Compensation overview: The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. $71,821.00 - $102,704.00 Total rewards at RLI include: • Financial incentives: Annual bonus plans, Employee stock ownership plan (ESOP), 401(k) automatic 3% company contribution, Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings), • Work & life: Paid time off (PTO) and holidays, Paid volunteer time off (VTO) to support our communities, Parental and family care leave, Flexible & hybrid work arrangements, Fitness center discounts and free virtual fitness platform, Employee assistance program, • Health & wellness: Comprehensive medical, dental and vision benefits, Flexible spending and health savings accounts, 2x base salary for group life and AD&D insurance, Voluntary life, critical illness, & accident insurance for purchase, Short-term and long-term disability benefits, • Personal & professional growth: Training & certification opportunities, Tuition reimbursement, Education bonuses Diversity & inclusion: Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. The Claims Manager, Risk Management will be responsible for: • Active oversight of claims currently managed by a Third Party Administrator as well as direct handling of an active inventory of primary and excess claims related to policies written out of the Risk Management Profit Center in various jurisdictions, • Performing prompt coverage analysis and determination, investigation into liability and defenses, and timely reserve evaluations, • Perform audits through claim systems and on-site visits, • Required to attend mediations, settlement conferences, etc. to negotiate cost-effective settlements and attend trials on an "as needed" basis, • Provide timely and meaningful information to underwriters, actuaries and reinsurers to update them regarding losses which could impact Starr's policies Job Requirements • 8 - 10 years of experience in General Liability claims handling or litigation experience, management and/or overseeing Third Party Administrator(s), • Prior experience handling and evaluating claims involving large commercial complex coverage analysis, • Demonstrated success managing litigation, evaluating and negotiating casualty claims, • Self-starter and team player who needs little direction and is focused on developing, and executing on, creative solutions to our clients' most challenging business problems, • Strong coverage knowledge, • Superior negotiation and litigation management skills, • Must be organized and have excellent documentation skills, • Strong communication (verbal and written) and interpersonal skills. Excellent and diplomatic communicator, • Customer- service and relationship-oriented, • Innovative and curious, with a desire for continuous learning and growth, • Travel is required and will vary depending on business needs and caseload, • Working knowledge of Microsoft Word and Microsoft Excel, • Ability to manage time effectively, set priorities and meet deadlines, • Juris Doctor preferred Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Programs AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.How you will create an impactProgram Manager reports directly to the (Senior Director). A Program Manager is highly motivated, results oriented problem solver who exemplifies a willingness to be flexible, learn on the job and maintain a “can do” attitude. A Program Manager is responsible for the underwriting, marketing & portfolio management of each assigned Program.As a Program Manager you will be responsible for: Developing and negotiating business plans for each assigned program, including plans for new business, renewal rate management, expected retentions to position the division to achieve profit objectives. Participating in Underwriting Quality Reviews; conduct additional file reviews as needed.Positioning program growth in jurisdictions that are deemed rate adequate and managing to the technically correct price.Coordinating and ‘chair’ Stewardship meetings for assigned Programs.Identifying and marketing new products to round out existing portfolios and incrementally enhance portfolio of products afforded to our clients. Incorporating data and analytics to closely manage all programs and position each to achieve their profitability objectives. Monitoring renewals, rate targets vs. achieved, retentions, trends, lost business, etc. on a monthly basis to assure achievement of business plan and profitability targets.Resolve commission exceptions identified for assigned programs.Understanding each assigned program: the industries and their exposures to loss, updating program ‘eligibility’ and coverages afforded as needed to minimize adverse exposures to unanticipated loss. Actively identify training opportunities at the PA level to enhance their LOB knowledge and successfully guide Program Administrators in their execution on risk selection, pricing, coverage terms and conditions in a manner that is aligned with authorities granted by AIG.Actively understanding and managing the authority delegated by the PA to the underwriters assigned to our program(s).Oversight and monitor PA ‘peers review’ process.Developing a strong working knowledge of AIG operating systems (rating and policy issuance) at the PA level.Understanding, managing and minimizing AAL for each program.Having a working knowledge of data feeds, affirming receipt of data in the required format and frequency.Developing line of business expertise for assigned Program(s).Identifying trends in the program profiles, communicating & implementing appropriate measures by LOB in order to protect the portfolio and AIG from adverse exposures.Demonstrating an understanding of industry changes and potential impact by r LOB through clearly articulated recommendations for actions during the account referral process.Ensuring Program Administrator is meeting AIG’s underwriting expectations and is aligned with program business plans through the execution and management of their underwriting authority including the participation in file reviews, UQR Audits and Stewardship meetings.Reviewing and approving account referrals that exceed the Program Administrator’s Authority.Participating in insurance & industry specific association training/meetings to enhance knowledge by class of business to stay current with industry specific market trends as it pertains to assigned Program(s).Collaborating with Actuarial, Accounting, Claims, Operations, Program Development, Risk Management and Underwriting as necessary.Overseeing the implementation of new business programs assigned to you including coordination with Operations, IT and other functional support areas.Maintaining current industry knowledge, market intelligence and competitor analysis through regular communication with assigned Program Administrator(s) and participation in external conferences, trade shows, etc.Working with Product Development to address policy form enhancements, rule and rate changes.Developing & providing superior customer service and maintaining strong working relationships with Program Administrator(s) to sustain portfolio profitability through regular on-site visits, conference calls, etc.What you'll need to succeed10+ Years of Commercial Underwriting Experience focused on Multi Line Package portfolio management.Ability to manage by influence demonstrating strong communication, relationship management, organizational and analytical skills.Demonstrated proficiency on AIG policy rating/issuance platforms (i.e. Cover-All).Working knowledge of ISO, Admitted and Non Admitted product execution.Proven understanding of manuscript, admitted form language and policy coverage analysis.Demonstrated ability to understand and work with analytical tools, reports and technology.Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.Willingness to be flexible, learn on the job, and maintain a can-do attitude.Highly motivated and results-oriented, proven creative problem solver.Very strong verbal and written communication skills.Travel – 30%Ready to maximize your impact? We would love to hear from you.The base salary range for this position is $125,000-$155,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply—your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser: http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdfFunctional Area:UW - UnderwritingRisk Specialists Companies Insurance Agency, Inc.SummaryLocation: PA-Philadelphia; 500 West Madison Street, Chicago, IL, USA; 400 Berwyn Park, Devon-Berwyn, PA, USA; 99 High Street, Boston, MA, USAType: Full time

Location: Chicago, Illinois, United StatesSalary: $92,880 - $160,218Company: Elevance HealthPosted: 2026-10-05Anticipated End Date:2026-10-12 Position Title:DRG Coding Auditor - MS-DRG and APR-DRG Job Description:Sign On Bonus: $1,500; paid in two installments: $500 at the time of hire and $1,000 after one year of service. DRG Coding Auditor - MS-DRG and APR-DRGVirtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The DRG Coding Auditor is responsible for auditing inpatient medical records and generating high quality recoverable claims for the benefit of the company, for all lines of business, and its clients. Also responsible for performing clinical reviews of medical records and other documentation to evaluate issues of coding and DRG assignment accuracy. Specializes in review of DRG coding via medical record and attending physician's statement sent in by acute care hospitals on submitted DRG. How you will make an impact:Analyzes and audits claims by integrating medical chart coding principles, clinical guidelines and objectivity in the performance of medical audit activities. Draws on advanced ICD-10 coding expertise, clinical guidelines, and industry knowledge to substantiate conclusions. Utilizes audit tools and auditing workflow systems and reference information to make audit determinations and generate audit findings letters. Maintains accuracy and quality standards as set by audit management for the auditing concept, valid claim identification, and documentation purposes (e.g., letter writing). Identifies new claim types by identifying potential claims outside of the concept where additional recoveries may be available, such as re-admissions, Inpatient to Outpatient, and HACs. Suggests and develops high quality, high value concept and or process improvement and efficiency recommendations. Minimum Requirements:Requires at least one of the following: AA/AS or minimum of 5 years of experience in claims auditing, quality assurance, or recovery auditing. Requires at least one of the following certifications: RHIA certification as a Registered Health Information Administrator, RHIT certification as a Registered Health Information Technician, CCS as a Cert Coding Specialist, CIC as a Certified Inpatient Coder, or Certified Clinical Documentation Specialist (CCDS). Requires 5 years of experience working with ICD-9/10CM, MS-DRG, AP-DRG and APR-DRG. Preferred Skills, Capabilities and Experiences:BA/BS preferred. Experience with vendor based DRG Coding / Clinical Validation Audit setting or hospital coding or quality assurance environment preferred. Broad knowledge of medical claims billing/payment systems provider billing guidelines, payer reimbursement policies, billing validation criteria and coding terminology preferred. For candidates working in person or virtually in the below location(s), the salary range for this specific position is $92,880 - $160,218 Locations: California; Illinois; Maryland; New York; Virginia In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level:Non-Management Exempt Workshift:Job Family:MED > Licensed/Certified - Other Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We AreElevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

Acrisure is seeking an experienced Transportation Adjuster - Property Damage to handle property damage and liability claims involving commercial auto, trucking, and transportation exposures. This role is responsible for investigating and evaluating claims, assessing coverage and liability, determining damages, establishing reserves, negotiating settlements, and supporting timely and appropriate claim resolution. The ideal candidate will have experience working in a TPA environment and bring significant commercial transportation claims experience, including strong knowledge of automobile physical damage (APD) and property damage claims. Experience handling cargo claims is beneficial. Success in this role requires strong technical claims knowledge, exceptional organization, sound judgment, and the ability to effectively manage claim activity while building productive relationships with clients, insureds, claimants, vendors, and other business partners. • Investigate and manage automobile physical damage (APD), property damage, and related liability claims involving commercial transportation exposures, • Evaluate coverage, liability, damages, reserves, negotiation strategy, and settlement opportunities, • Handle physical damage and property damage claims involving specialized motor coach and trucking programs, • Review complex or escalated claim matters and develop appropriate and timely resolution strategies, • Maintain accurate claim diaries, documentation, reserves, and file activity throughout the life of each claim, • Ensure claims are handled in accordance with applicable state and federal requirements across multiple jurisdictions, • Partner with internal teams, vendors, clients, and other stakeholders to resolve complex or escalated claim matters, • Communicate with clients, insureds, claimants, vendors, and internal business partners to support successful claim outcomes, • Communicate effectively with attorneys and law firms regarding represented property damage claims, • Negotiate settlements and support efficient, accurate, and customer-focused claim resolution, • Perform additional duties and projects as assigned, • 7+ years of commercial auto, trucking, or transportation claims handling experience required, • Strong experience handling complex commercial transportation property damage and liability claims required, • Strong knowledge of automobile physical damage (APD) claims processes required, • Strong understanding of commercial auto and trucking insurance principles, including coverage, liability, damage evaluation, reserving, negotiations, and settlements, • Experience working in a third-party administrator (TPA) environment required, • Experience managing claim inventories while maintaining quality, productivity, and regulatory standards, • Experience working effectively in a virtual or remote environment, • Multi-jurisdictional commercial transportation claims experience highly beneficial, • Cargo claims experience beneficial, • Experience communicating with attorneys or law firms regarding represented property damage claims beneficial, • Strong analytical, negotiation, problem-solving, and decision-making skills, • Strong organizational skills with the ability to manage multiple claims, priorities, and deadlines, • Excellent written and verbal communication skills with the ability to build effective relationships with clients, insureds, claimants, vendors, and internal stakeholders, • Proficiency with claims management systems and Microsoft Office applications, • High school diploma or equivalent required, • College degree or equivalent education and experience beneficial, • Active adjuster license required, • Multi-jurisdictional adjuster licensing beneficial, • Additional insurance education, professional designations, or claims-related certifications beneficial Pay Details: The base compensation range for this position is $75,000 - $85,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Location: USA New York, Chicago and Plano Work Arrangement: Hybrid The salary range for this role is: $124,000-$233,000 Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating the lawyers professional and miscellaneous professional liability business segments, Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters. Responsibilities: • Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner, • Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance, • Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes, • Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies, • Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants., • Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives, • Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy, • Advise on specific MPL areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert, • Represent QBE by participating in and attending industry seminars or authoring articles pertaining to MPL subjects, • Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs), • Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions., • Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization., • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility Law Degree or equivalent combination of education and work experience preferred Relevant insurance qualifications/designations 5 plus years relevant experience Generate original, innovative solutions to difficult or unusual situations Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim Financial and business acumen and awareness of financial responsibility Quickly change direction when working on multiple projects or issues Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Assume a methodical approach to a given situation and develop a systematic procedure as a response Develop effective negotiation strategies and prepare a plan of action Build and capitalize on beneficial internal and external relationships including competitors Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice Build and establish constructive and cooperative working relationships and open lines of communication Utilize effective communication skills to influence and persuade decision makers Manage a diverse and extensive portfolio of management and professional liability (MPL) claims with varying levels of complexity and activity. Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders Active adjusters licenses for pertinent jurisdictions Experience handling professional liability matters Advanced experience in other segments of professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles Advanced working knowledge of current and possible future MPL products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works Advanced working knowledge of relevant MPL claims legal and technical knowledge for all US jurisdictions Advanced working knowledge of insurance policy and contract language Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: • Hybrid Working a mix of working from home and in the office, • 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis, • Competitive 401(k) program with company match up to 8%, • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice, • Tuition Reimbursement for professional certifications, and continuing education, • Employee Network and Community QBE actively supports six Employee Networks, and many ways to give back to your community Why QBE? What if you could have a positive impact at work and in the world? At QBE, we're enabling a more resilient future for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success and we can be part of yours! Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. Skills: Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Risk Management, Team Development How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

The Revenue Cycle Manager is a pivotal role within Chicago Center for Sports Medicine & Orthopedic Surgery, responsible for overseeing all aspects of the revenue cycle process. This role encompasses the management and collection of patient service revenue, ensuring administrative and clinical functions are optimized for the capture, management, and collection of all patient revenues. The ideal candidate will maintain a predictable performance cycle and swiftly address any discrepancies or errors to minimize their impact and avoid potential revenue recovery costs. Key Responsibilities: • Oversee the entirety of the revenue cycle billing operations to maintain a full and efficient revenue stream., • Lead and assess the billing/front desk department's activities, including patient demographic entry, payment collections, and deposit management., • Conduct daily management of staff, including organizing monthly meetings to discuss communication improvements, address concerns, and strategize on productivity enhancements., • Generate and analyze end-of-month reports for review with the medical team to ensure accountability and proper authorization (Aging, claims, revenue posting)., • Audit received payments for accuracy against contracted reimbursement rates and oversee tasks and procedures related to AR reduction., • Maintain accounts receivable with the objective of securing payment on denials within 90 days., • Supervise the preparation of A/R appeals, manage aged accounts, and delegate workflows for the billing department., • Execute collection protocols, including the dispatch of collection letters and monthly communication with delinquent accounts., • Stay abreast of industry changes to minimize denials and introduce new appeal strategies., • Manage the billing department's daily operations, including claim submission, ensuring all billing is processed and completed daily., • Oversee significant payer accounts and manage transactions with other commercial insurances., • Maintain meticulous record-keeping of contracts with insurance companies and stay current on coding guidelines by engaging with continuing education resources., • Coordinate office functions focusing on computerized scheduling, electronic billing, reimbursements, collections, accounts payable/receivable, and data management., • Implement Continuous Quality Improvement (CQI) guidelines to evaluate business operations, prepare financial reports, and manage all internal credentialing procedures., • Act as the primary contact and liaison for patients, staff, providers, and technicians to ensure efficient communication and problem resolution. Reporting Responsibilities: • Manage and audit various reports, including daily, weekly, and monthly billing and A/R reports., • Monitor gel injections and other buy-and-bill items for revenue capture, inventory management, and payment review., • Ensure monthly submission of settlement and IME spreadsheets., • Maintain oversight of patient collections, pre-registration processes, registration data collection, remittance processing, and third-party follow-ups., • Conduct utilization reviews to evaluate the necessity and efficiency of medical services and facilities. Summary of Responsibilities for Practice Administrator/COO Review: • Provide a comprehensive overview of financial performance, including patient counts, insurance transactions, collection accounts, and overall aging., • Conduct insurance audits to ensure accurate CPT and ICD-10 coding, evaluate managed care contracts, and perform reimbursement analyses., • Offer provider training to ensure accurate and complete clinical documentation for maximum reimbursement., • Evaluate clinical templating for adherence to documentation guidelines and the full utilization of ECW templates. Qualifications: • Proven experience in revenue cycle management within a medical practice setting., • Strong understanding of medical billing, coding, and reimbursement processes., • Excellent leadership and organizational skills with the ability to manage multiple priorities., • Proficient in medical billing software and technology. The Revenue Cycle Manager at Chicago Center for Sports Medicine & Orthopedic Surgery is integral to our practice's financial health. You will ensure that our practice thrives by effectively managing the revenue cycle and upholding the highest standards of financial and operational excellence.

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome. The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation. The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials. Position Overview: Under general direction of a Public Service Administrator in the Investigations Section of the Charge Processing Division, performs duties of an advanced specialist in investigations, developing or revising techniques or methods of investigation in the employment and non-employment jurisdictions (i.e., real estate transactions, access to financial credit, the availability of public accommodations and sexual harassment in higher education): carries a caseload of routine and complex cases; Acts as a lead worker for an investigations unit; Provides training to newly hired employees and work guidance and leadership to lower level investigators. Benefits Statement: As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) Essential Functions: Investigates charges of discrimination, seeking information, documents and statistical data by mail and phone. Analyzes evidentiary findings, drafts and submits recommendations to supervisor in the form of detailed reports, consisting of factual documentation, witness statements, and recommendations based on analysis of findings relevant to charges. Serves as designated lead worker and assists lower level investigators with complex investigations or the resolution of unusual problems. Conducts pre-systemic charge conferences with various groups or individuals to define issues relating to possible charges of discrimination. Negotiates settlements between the parties to a charge. Performs other duties as assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications: Requires knowledge, skill and mental development equivalent to the completion of four (4) years of college, preferably with coursework in business, public, or personnel administration, or social sciences. Requires one (1) year of professional experience as a Human Rights Investigator II or three (3) years of investigative experience related to complaints of discrimination (such as work performed by the US Equal Employment Opportunity Commission (EEOC), the US Department of Housing and Urban Development (HUD), or another state's human rights/civil rights agency). Preferred Qualifications: Prefers at least three (3) years' investigations experience collecting and analyzing testimony and/or records and applying rules, regulations, policies and/or procedures to make a written recommendation. Prefers at least three (3) years' experience managing an investigations caseload with varying deadlines. Prefers at least three (3) years' experience writing lengthy investigative reports. Prefers at least three (3) years' experience communicating effectively, both orally and in writing, with diverse groups of people, including members of the general public, management, colleagues, and/or legal or government representatives. Conditions of Employment: Requires completion of a background check and self-disclosure of criminal history. About the Department of Human Rights: The Illinois Department of Human Rights ("IDHR") is a state agency charged with the enforcement of the Illinois Human Rights Act ("Act"). The Act prohibits unlawful discrimination in Illinois with respect to employment, real estate transactions, financial credit, and public accommodations (including education). IDHR protects and guarantees the rights of all Illinoisans to be free from unlawful discrimination by receiving and investigating claims of unlawful discrimination. Moreover, the Act prohibits retaliation against a person who has opposed that which is reasonably and in good faith believed to be unlawful discrimination; prohibits the aiding, abetting, compelling or coercion of a person to commit a violation of the Act; and prohibits the willful interference with the performance of a duty or the exercise of a power by the Department or one of its officers or employees. APPLICATION INSTRUCTIONS: Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com

Job Description Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for a professional, and motivated to join our team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today! Legal Admin – Bankruptcy The Bankruptcy Administrator will sort and prepare bankruptcy packets, file claims, and communicate with debtors and other interested parties effectively and professionally. Schedule: 8:00am to 5:00pm CST, Monday through Friday Salary: 20.00/hour Location: must be local to Chicago area, as this role will report in to our Downtown Chicago office about once per week. Otherwise will be work from home. Additional Compensation: At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: • Medical, Dental, and Vision insurances from premium providers, • 401K with matching, • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance, • Tuition Reimbursement, • Paid Time Off, • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. DAY TO DAY • Correctly sort bankruptcies and create work packets, • Effectively handle phone calls from debtors and attorneys regarding bankruptcies with the highest level of customer service, • Accurately process bankruptcies and file proof of claims in a timely manner, • Prepare and fax letters and other documents to all interested parties, • Accurately notate accounts when working in various client systems WHAT YOU MUST POSSESS Must Have Skills • High School Diploma or equivalent is required, • Ability to type quickly (40 wpm) and accurately, with exceptional attention to detail, • Demonstrated history of effective time management and ability to prioritize projects with changing deadlines, • Microsoft Office Suite experience Nice to Have Skills • Some college education or paralegal certification, • Experience with Canvas, Pacer, and Columbia Ultimate Collections Software (CUBS) WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Job Description Sales Consultant – Automotive Chicago North Suburbs If you’re ready to kick your sales career into overdrive, now is the perfect time to join our team of automotive sales professionals. This is an opportunity for you to turn your sales skills, excellent customer service and industry expertise into major profits. The sky is the limit for highly motivated, results-driven team players who want to not only close the sale, but to turn new buyers into lifetime customers. Job Responsibilities • Understand and implement dealership sales process, • Own every aspect of the sales process (from new client prospecting to vehicle delivery), • Present and demonstrate inventory, • Review, update and manage daily inventory reports, • Create and execute strategies for increasing market share, • Prepare and review monthly plans with sales leadership, • Maintain Customer Service Index, Gross Average and monthly units to dealership standards, • Remain up-to-date on products, market trends and certification, • Must be familiar with Client Relationship Management (CRM) software Education and/or Experience Experience, education and prior sales training are a PLUS. About Us At Peak Performance Team, our core philosophy is that leaders should have the freedom to make their own decisions regarding the products they offer and how they handle claims. We accomplish this by creating customized, wealth-building purchase and protection products, previously available only to administrators and the largest franchise dealer groups and bring them to all dealerships..and we’ll train your staff in the best ways to present and sell the products to maximize your profits and create a satisfied customer-base who will not only return for future purchases but will also sell YOU to their families and friends. We’ll make you their hero! PPT staff is comprised of industry experts dedicated to their craft. As real-world professionals who have spent years working in dealerships, insurance companies, and TPA’s; we have become true subject matter experts in sales and marketing, captive and risk management, product design, and more. We understand the complexities and challenges that dealers face. That’s why we’ve made it our revenue rather than lining the pockets of a corporate administrator.

Job Description Finance and Insurance (F&I) Manager – Automotive - Chicago North Suburbs This is an incredible opportunity for an experienced professional who is excited by automotive F&I and passionate about customer service. We are currently seeking an F&I manager to join our amazing team. We need a leader with a strong focus on compliance requirements and product knowledge, who can train bright new talent, clearly communicate product features and benefits, and who can confidently close the sale. Job Responsibilities • Contract new business, sell and close deals, • Generate finance income on all sold customers, • Check/verify paperwork involved with cash, finance or loan transactions, • Contract or collect all money at closing, • Seek bank approval on financed and leased deals, • Maintain a working knowledge of leases, “balloons”, etc., • Promote Credit Life/Accident & Health sales, • Assist in acquiring approval from lenders, • Understand all programs and rate options offered by our lenders, • Solicit extended warranty sales (aftermarket), • Handle all cancellations for extended warranties and credit life Must be proficient at the following: • Deep understanding of building a strong deal structure from beginning to end, • Obtaining loan approvals that maximize profitability, • Strong ability to present and close all F&I products ( VSC, Gap, Tire&Wheel, and all ancillary products) About Us At Peak Performance Team, our core philosophy is that leaders should have the freedom to make their own decisions regarding the products they offer and how they handle claims. We accomplish this by creating customized, wealth-building purchase and protection products, previously available only to administrators and the largest franchise dealer groups and bring them to all dealerships..and we’ll train your staff in the best ways to present and sell the products to maximize your profits and create a satisfied customer-base who will not only return for future purchases but will also sell YOU to their families and friends. We’ll make you their hero! PPT staff is comprised of industry experts dedicated to their craft. As real-world professionals who have spent years working in dealerships, insurance companies, and TPA’s; we have become true subject matter experts in sales and marketing, captive and risk management, product design, and more. We understand the complexities and challenges that dealers face. That’s why we’ve made it our revenue rather than lining the pockets of a corporate administrator.

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