Revenue Lifecycle Transformation Reporting Go Live Hypercare Intern
4 days ago
Atlanta
Job Description • Purpose of Position The RLT Hypercare Reporting Intern supports the go-live stabilization period by producing clear, accurate, and timely reporting on Hypercare activity—issues, trends, resolution progress, and reporting readiness. This role focuses on Power BI-supported dashboards, tracker hygiene, and daily/weekly summaries that help Hypercare leads and stakeholders make fast decisions while operations stabilize. RLT reporting is expected to evolve in phases post go-live, with ongoing refinement and interim needs as data quality and integrations stabilize. • Position Relationships Interns will work closely with IT, functional SMEs, and the Change Network to help users navigate early challenges, follow defined support paths, and maintain momentum during go-live. Internal External • Business Product Owners, • IT SMEs, • Change Network Champions, • Enterprise solution partners, • Key Responsibilities Hypercare Reporting & Dashboard Support (Power BI Desired) • Support development and updates of Hypercare dashboards and reporting views, including tracking progress and surfacing trends (e.g., recurring topics, aging items, functional hot spots)., • Help ensure reporting outputs align with stakeholder needs as Power BI and RLT reporting mature in phases., • Maintain consistent definitions for issue categories and statuses so reporting remains comparable day-to-day. (Recommended practice; not explicitly defined in sources.) Tracker Hygiene, Data Quality, and Operational Metrics • Maintain and update the Hypercare tracker(s) with high accuracy: issue titles, owners, due dates, status, notes, and resolution summaries., • Support process consistency across intake and tracking tools referenced in Hypercare operations (e.g., “Issue Received Tracker,” “Service now,” “ADO,” “Change Request”)., • Produce a clean daily snapshot suitable for standups/triage: what changed, what’s blocked, what needs escalation. (Recommended practice; supported by the presence of daily triage/issue tracking but not a prescribed format in sources.) Daily/Weekly Executive Summaries (Decision-Ready) • Draft concise daily Hypercare rollups and weekly summaries for Hypercare leadership: highlights, top themes, closed vs. open movement, and key risks., • Support communications that reference common user pain points and resolutions (e.g., dashboards/filters visibility requests and references to Power BI reports). Enterprise Reports Triage Support • Track and summarize inbound “enterprise report” requests and status, supporting formal triage of late additions and confirmation that lists are final (as directed by leadership)., • Maintain a record of report requests/decisions so stakeholders can confirm what is in-scope vs. deferred. Knowledge Base & FAQ Contributions (Reporting-Focused) • Capture patterns and draft updates for FAQs/job aids when reporting-related topics recur (e.g., visibility, filters, and where to access reporting—including Power BI references)., • Help link users to appropriate guidance and “how it works today” notes while reporting transitions in phases. Hypercare Support & Issue Management • Serve as a first point of contact for RLT-related questions and issues during Hypercare support hours., • Log user-reported issues accurately in the designated tracking tools, ensuring completeness and clarity., • Classify issues by type, severity, and functional area to support effective triage., • Route issues to the appropriate Hypercare leads or functional teams following established escalation paths. Deliverables (What “Good” Looks Like) • Daily Hypercare reporting snapshot (issues movement, aging, blockers, escalations)., • Clean, accurate tracker updates with owners and due dates maintained., • Weekly trend summary (top categories, recurring themes, reporting-related requests)., • “Enterprise reports” request log and triage-ready status., • Required Qualifications, • Currently enrolled in or recently graduated from a program in Information Systems, Business Analytics, Data/Statistics, Industrial Engineering, or related field., • Strong Excel skills (sorting, filters, pivoting; comfort working with structured trackers)., • Excellent attention to detail and data quality discipline., • Strong written communication skills—able to convert raw issue notes into crisp summaries., • Preferred Qualifications, • Exposure to enterprise systems (Salesforce, ERP, billing, project management, or analytics platforms)., • Power BI familiarity (building or updating dashboards, basic DAX understanding preferred)., • Familiarity with issue tracking workflows and tools (e.g., ADO and ticket intake concepts)., • Exposure to enterprise reporting concepts (KPIs, operational dashboards, report request intake/triage)., • Key Skills & Attributes, • Highly organized; able to manage multiple updates and deadlines in a fast cadence environment., • Comfortable working with ambiguity and evolving definitions during go-live stabilization., • Strong judgment about what’s “signal vs. noise” in reporting. (Recommended practice.), • Learning Opportunities, • Hands-on exposure to a large-scale enterprise system go-live., • “Intern will help the team track and communicate reporting improvements as RLT transitions to phased Power BI-based reporting., • Opportunity to collaborate with IT, business, and change leadership during a critical transformation phase.