General Manager
2 days ago
New York
Job Description Position Title: General Manager Salary: $135,000 - $150,000 Other Forms of Compensation: Bonus Plan Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job Summary Restaurant Associates is seeking an experienced and service-driven Restaurant General Manager to lead a fine dining operation with multiple outlets located on a single, high-profile property. This role provides full operational and financial oversight across à la carte dining, bar/lounge concepts, and a robust catering and special events program. The General Manager sets the hospitality vision for the property, champions exceptional service standards, and builds a culture rooted in professionalism, warmth, and accountability. This position requires a refined hospitality leader with strong business acumen, a passion for elevated guest experiences, and the ability to inspire and develop high-performing teams in a complex, multi-faceted environment. Key Responsibilities • Set and uphold the service vision for all outlets, ensuring a consistent, elevated guest experience across fine dining, bar, and event spaces., • Lead by presence on the floor, modeling hospitality, professionalism, and attention to detail during service and events., • Establish service standards, training programs, and performance expectations that reflect fine dining excellence., • Build strong relationships with guests, clients, and stakeholders, acting as a brand ambassador for Restaurant Associates., • Oversee daily operations across multiple outlets, ensuring seamless coordination between front-of-house, back-of-house, and events teams., • Partner closely with Culinary leadership to align menus, service flow, staffing models, and guest expectations., • Ensure operational readiness for both restaurant service and high-profile catering events, from intimate private dining to large-scale receptions., • Maintain compliance with all health, safety, sanitation, and company policies., • Oversee the execution of on-site catering and special events, ensuring flawless service delivery and alignment with client expectations., • Collaborate with catering sales, culinary, and operations teams to plan, staff, and execute events efficiently and at the highest standard., • Review BEOs, staffing plans, and timelines to ensure clarity, accuracy, and strong communication across teams., • Serve as a visible leader during events, ensuring service excellence and real-time problem resolution., • Own the P&L for the property, driving financial performance through strategic labor management, cost controls, and revenue optimization., • Develop and manage budgets, forecasts, and operational plans aligned with company goals., • Analyze sales trends, labor metrics, and operating costs to identify opportunities for improvement., • Partner with regional leadership to achieve performance targets and long-term growth., • Recruit, train, develop, and retain a high-performing management and hourly team., • Coach and mentor leaders to build bench strength and succession plans., • Foster an inclusive, respectful, and service-oriented culture where teams feel supported and accountable., • Oversee HR functions including hiring, scheduling, performance management, and corrective action., • Act as the primary point of contact for on-site clients and partners, ensuring alignment with service expectations and operational goals., • Collaborate with stakeholders to support programming, special initiatives, and high-visibility events., • Proactively address feedback and opportunities to enhance the overall dining and event experience.Qualifications, • Minimum of 5–7 years of senior restaurant management experience in fine dining, luxury hospitality, or high-end multi-outlet environments., • Proven experience overseeing multiple concepts or outlets within a single property., • Strong background in catering, events, or high-volume special functions., • Demonstrated P&L ownership with the ability to manage budgets, labor, and cost controls., • Exceptional leadership, communication, and service-focused mindset., • Ability to work a flexible schedule, including evenings, weekends, and events as required. Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1490067 Restaurant Associates Michael Abbey [[req_classification]]
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