Case Manager - Full Time Exempt
9 days ago
Pittsburgh
Job Description Case Manager - Mental Health and Substance Use Disorder About POWER POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery. Why This Role Matters The Mental Health and Substance Use Disorder Case Manager plays a critical role in helping individuals navigate complex behavioral health and recovery journeys. Through coordinated care, discharge planning, and outcomes-focused case management, this position helps clients achieve stability, improve health outcomes, reduce avoidable hospitalizations, and maintain long-term recovery. By connecting clients to needed services and supports, the Case Manager serves as an essential advocate throughout the continuum of care. What You'll Do Care Coordination & Clinical Oversight • Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders., • Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals., • Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers., • Collaborate with interdisciplinary teams to ensure alignment of treatment plans and care interventions., • Monitor client progress and adjust care plans based on changing needs and circumstances. Outcomes Management • Track and evaluate progress toward established clinical, recovery, and functional outcomes., • Utilize data and evidence-based practices to guide interventions and care decisions., • Identify gaps in treatment and implement corrective actions to improve outcomes., • Support quality improvement initiatives related to behavioral health and substance use populations., • Promote recovery-oriented and person-centered approaches to care. Discharge Planning & Transitions of Care • Lead discharge planning efforts for clients transitioning from inpatient or higher levels of care., • Coordinate timely access to step-down services, outpatient appointments, peer support, and community resources., • Arrange post-discharge appointments and support services to reduce readmission and return-to-use risk., • Conduct follow-up outreach to ensure adherence to discharge and recovery plans., • Facilitate continuity of care across treatment settings. Client Engagement & Support • Engage clients using motivational interviewing and recovery-oriented practices., • Provide education to clients and families regarding treatment options, recovery supports, and return-to-use prevention strategies., • Identify and address barriers to care, including transportation, housing, financial, and access-related challenges., • Connect clients with community resources and social service supports., • Foster therapeutic relationships that encourage engagement and positive outcomes. Utilization Management Support • Collaborate with utilization management teams to support appropriate level-of-care determinations., • Participate in case reviews and multidisciplinary discussions., • Support medical necessity reviews and continuity-of-care planning., • Assist with coordination of authorizations and service transitions as applicable. Documentation & Compliance • Maintain accurate, timely, and compliant case documentation., • Ensure adherence to organizational, regulatory, and payer requirements., • Protect client confidentiality in accordance with HIPAA and applicable substance use disorder confidentiality regulations., • Complete required assessments, reports, and documentation within established timeframes. What You Bring Required • Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field., • Minimum of 2–4 years of experience in case management in behavioral health or, substance use treatment., • Strong knowledge of mental health disorders, substance use disorders, and co-occurring conditions., • Experience with care planning, discharge planning, and transitions of care., • Ability to interpret clinical information and apply it to individualized care planning., • Strong organizational, communication, and problem-solving skills., • Act 73, 33, and 34 clearances (required for all POWER roles)., • Ability to manage complex and high-risk client situations. Preferred • Experience working in managed care, health plans, integrated care, or behavioral health settings., • Knowledge of ASAM Criteria, DSM-5, and evidence-based substance use treatment models, including MAT/MOUD., • Case Management Certification (CCM) or similar credential., • Familiarity with community resources, recovery support systems, and social service networks., • Experience with quality improvement initiatives and outcomes measurement. Compensation, Benefits & Perks • Compensation is based on experience and qualifications. Benefits Include • Health, dental, and vision insurance., • Paid time off and holidays., • 401(k) with generous employer match., • Professional development and training opportunities., • Life insurance, long-term disability coverage, tuition reimbursement, and more. Why You'll Love Working at POWER • Enjoy working in lovely, peaceful spaces on our brand-new POWER Campus., • Easy commute with access to public transit and close to Parkway East., • Be part of a diverse, inclusive, and supportive workplace culture., • Have access to a staff meditation room and art room., • Free coffee-because every shift deserves a good start. Work Schedule & Environment • Primarily onsite position., • Local fieldwork and community-based visits may be required at times., • Regular collaboration with interdisciplinary and cross-functional teams., • Occasional evening hours may be required based on client and program needs. Work Environment & Physical Requirements • Ability to travel within the community to attend meetings, visit partner providers, and support client care coordination., • Ability to manage multiple priorities in a fast-paced environment., • Ability to utilize computers, electronic health records, and case management systems for extended periods and with ease., • Ability to respond appropriately to crisis situations in accordance with training and organizational policies. Our Commitment to You • Comprehensive onboarding and training., • Supportive, team-oriented work environment., • Opportunities for professional growth and advancement. Equal Opportunity Employer POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.