Customer Relations Representative - State Farm Agent Team Member
8 days ago
Skokie
Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Training & development Are you a customer-focused professional with a passion for providing exceptional service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) with Josh Brown's team. We believe that Josh Brown's team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs. Job Description: As a Part- Time CSR at State Farm, you will be an integral part of Josh Brown's team, dedicated to building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Your primary responsibilities will include: • Customer Support: Delivering exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be crucial in providing personalized service., • Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and accurately process policy transactions to ensure our customers' needs are met efficiently., • Ability to Obtain the Property and Casualty License for the State of Illinois (Costs reimbursed), • Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues., • Strong customer service orientation and a genuine desire to help and support customers., • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment., • Attention to detail and strong organizational skills to ensure accurate policy management and documentation., • Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools. BENEFITS: • Hourly pay plus commission/bonus, • Growth potential/Opportunity for advancement within my office, • Paid time off (vacation and personal/sick days), • Health benefits