Retail Mechanical Service Advisor
14 days ago
Blackwood
Job Description About Us We are a growing, customer-focused automotive service center committed to delivering honest service, quality workmanship, and a positive customer experience. We are seeking a motivated and personable Retail Mechanical Service Advisor to join our team. Position Overview The Service Advisor serves as the primary point of contact between customers and the service department. This role involves advising customers on mechanical repairs and maintenance needs while supporting light tire sales. The ideal candidate is customer-oriented, organized, and comfortable in a fast-paced retail environment. Key Responsibilities • Greet customers promptly and professionally, • Listen to customer concerns and accurately document service needs, • Prepare estimates for mechanical repairs and maintenance services, • Recommend appropriate services and preventative maintenance, • Assist customers with tire sales (replacement recommendations, quotes, scheduling installation), • Communicate with technicians to ensure accurate diagnostics and timely service, • Provide clear updates to customers regarding service progress, • Process invoices and handle payments, • Maintain strong customer relationships and follow up when necessary Qualifications • Previous automotive service advisor experience preferred, • Basic knowledge of automotive systems and tire products, • Strong sales and customer service skills, • Excellent communication and organizational abilities, • Ability to multitask in a busy retail environment, • Proficiency with point-of-sale or shop management software preferred, • Valid driver’s license required What We Offer • Competitive hourly pay plus performance-based incentives, • Paid training, • Employee discounts, • Health benefits, • Paid time off, • Opportunities for advancement Schedule • M-F 8am – 5pm, • Every other Saturday 8am – 2pm Company DescriptionFounded on strong family values and a commitment to exceptional service, Allen Rubber Company Inc. is a family-owned and operated wholesale tire distributor serving businesses with reliability, integrity, and unmatched expertise. For generations, we’ve built trusted relationships with tire retailers, auto shops, and fleet operators by offering high-quality products and dependable support. Our team combines decades of industry knowledge with hands-on experience, allowing us to provide personalized recommendations, competitive pricing, and fast, efficient delivery. We proudly carry a wide selection of leading tire brands to meet the needs of every customer—from passenger vehicles and light trucks to commercial. At Allen Rubber Company Inc., we believe in doing business the right way: honest communication, consistent service, and a genuine dedication to helping our partners grow. As a family-operated company, our customers aren’t just accounts—they’re long-standing relationships built on trust.Founded on strong family values and a commitment to exceptional service, Allen Rubber Company Inc. is a family-owned and operated wholesale tire distributor serving businesses with reliability, integrity, and unmatched expertise. For generations, we’ve built trusted relationships with tire retailers, auto shops, and fleet operators by offering high-quality products and dependable support.\r\n\r\nOur team combines decades of industry knowledge with hands-on experience, allowing us to provide personalized recommendations, competitive pricing, and fast, efficient delivery. We proudly carry a wide selection of leading tire brands to meet the needs of every customer—from passenger vehicles and light trucks to commercial.\r\n\r\nAt Allen Rubber Company Inc., we believe in doing business the right way: honest communication, consistent service, and a genuine dedication to helping our partners grow. As a family-operated company, our customers aren’t just accounts—they’re long-standing relationships built on trust.