Operations Manager (Hybrid Work)
il y a 25 jours
Denver
Job Description Position Overview We are seeking a versatile, organized, detail-oriented, and problem-solving Operations Manager to support the management of our three commercial office buildings and our expanding coworking brand, Work Simple. This role sits at the heart of our operations, supporting our multiple locations, team, and hundreds of members through a unique blend of operational expertise, customer service excellence, and financial management. You'll be the connective tissue that keeps our spaces running smoothly, our members happy, and our finances in order. You will be a teammate of the building managers; they will not report to you, but your collective success will be based on your ability to communicate and support each other. The ideal candidate is tech-savvy with a strong foundation in commercial office property management, including vendor coordination and building operations. You'll be able to work from home 1 - 2 days per week once the first 90 days of training is complete completed. Key Responsibilities 1. Commercial Property Management ● Using our support ticketing process, monitor and address facility needs across all locations, from routine maintenance to urgent repairs. ● Track and manage maintenance schedules, safety inspections, and compliance requirements. ● Conduct regular property inspections and ensure spaces maintain high standards of cleanliness, functionality, and aesthetic appeal. ● Build and maintain relationships with vendors. ● Source new vendors as needed, manage competitive bidding processes, negotiate contracts, manage service agreements, and ensure quality standards are met. 2. Coworking Operations Management ● Support the daily operations and on-site staff of the Work Simple coworking locations. ● Serve as a primary point of contact for member support tickets and requests across all locations. ● Monitor space utilization, member satisfaction, and operational efficiency. ● Help implement systems for access control and Wi-Fi onboarding. ● Coordinate with marketing and sales teams on tours, events, and occupancy tracking. ● Maintain relationships with tenants and members, handle requests, and ensure service standards are met. ● Assist with lease administration and renewals of legacy traditional tenants. 3. Accounting and Administrative Support ● Manage accounts receivable, member account updates, payment processing, and resolve billing inquiries. ● Enter vendor invoices in the accounting software (Xero, Ramp, etc.) and manage invoice approval workflows. ● Assist our accounting team in preparing the annual operating budgets and monthly reports for ownership. ● Assist with budget tracking and financial analysis to support decision-making. ● Maintain organized digital records and ensure timely processing of bills and documentation. 4. General Operational Support ● Provide administrative support to the leadership team and coordinate cross-location initiatives. ● Support new location launches and expansion projects. ● Contribute to process improvements and operational efficiency initiatives. ● Handle special projects and other duties as business needs evolve. Qualifications ● Required: o Minimum 3 years of experience in commercial office property management. o Working knowledge of building systems, vendor management, and tenant coordination. o Think strategically, synthesize complex information, and grasp new concepts quickly. o Possess intellectual curiosity and a thoughtful approach to work. o Quickly learn and master new software platforms and digital tools. o Strong organizational and interpersonal communication skills. o Proficiency in Microsoft Office (Excel, Outlook, Word). o Valid driver’s license and reliable transportation for local travel. ● Preferred: o Experience with coworking or flexible office operations. o Familiarity with Xero or similar cloud-based accounting platforms, HubSpot, and Google Workspace. o Bookkeeping experience with strong attention to detail and accuracy. o Experience creating, documenting, and optimizing operational workflows Work Environment ● Hybrid schedule: approximately three days per week in-office (Denver). ● While based primarily at our headquarters, you'll interface with team members and members across all locations via phone, email, and video conferencing. ● Frequent travel within the Denver metro area; infrequent out-of-state travel. ● Fast-paced, collaborative environment with direct CEO access and high visibility. ● The position may require occasional evening or weekend availability for urgent facility issues or member needs. ● The ideal candidate excels in dynamic environments, takes ownership of diverse responsibilities, and derives satisfaction from ensuring complex operations run smoothly behind the scenes. 30-60-90-Day Plan · Attend remote training sessions and interface with our team to develop a working knowledge of our core software platforms, including Xero (accounting), Yardi Kube and Office RND (coworking operations), HubSpot (CRM), Google Workspace (document management and collaboration), Salto KS (door access management), and EOS (team goals and issue tracking). · Spend at least 15 days at each of our 2 Colorado locations (Greenwood Village, Westminster) and 1-2 days at our new location in Flower Mound, TX. · Participate in all management, marketing, construction, and technology meetings. · Introduce yourself to all our members and primary vendors. · Assume primary responsibility for the customer support ticketing system. Compensation & Benefits ● Competitive salary based on experience. ● Performance bonus potential. ● 401(k) with matching, medical, dental, and vision insurance. ● Paid time off and holidays. ● Mileage reimbursement for local travel. ● Cell phone allowance or corporate phone. Company DescriptionWe are a commercial real estate developer that acquires suburban office buildings and converts them into coworking and small tenant environments. The founder of Work Simple, Mark Hemmeter, was also the founder and CEO of Office Evolution, an 80-location co-working company that he sold in 2022. With Work Simple, we are using a similar model. However, this time we own the buildings. This gives us a large competitive and financial advantage.We are a commercial real estate developer that acquires suburban office buildings and converts them into coworking and small tenant environments. The founder of Work Simple, Mark Hemmeter, was also the founder and CEO of Office Evolution, an 80-location co-working company that he sold in 2022. With Work Simple, we are using a similar model. However, this time we own the buildings. This gives us a large competitive and financial advantage.