Infrastructure / Cloud Operations Lead: 26-00050
14 days ago
City of Industry
Job Description INFRASTRUCTURE AND CLOUD OPERATIONS LEAD Location; City of Industry, CA JOB DESCRIPTION The company is seeking an Infrastructure and Cloud Operations Lead to provide hands-on ownership and directional leadership of our hybrid IT environment across all offices nationally. As a lean IT organization, this role combines direct technical execution with responsibility for guiding the evolution of our cloud and infrastructure strategy. The individual will actively manage day-to-day operations while helping define, standardize, and mature our infrastructure / cloud posture over time. This position establishes durable operational accountability, strengthens reliability, and ensures disciplined execution across cloud, on-premises, and end-user environments. This role aims to provide accountable, hands-on leadership across infrastructure, cloud direction, service delivery, and asset management, ensuring reliability, operational discipline, and scalable cloud maturity within a lean IT organization. KEY RESPONSIBILITIES • Hybrid Infrastructure and Cloud Leadership (Hands-On), • Directly administer public cloud and on-premises systems., • Operate and optimize Microsoft-centric cloud stack (Entra, Intune, Azure IaaS/PaaS)., • Lead evaluation, direction, and optimization of cloud architecture and platform strategy., • Define infrastructure standards and configuration baselines., • Ensure system availability, scalability, and performance., • Perform troubleshooting, optimization, and lifecycle improvements., • Maintain current infrastructure documentation and architecture diagrams., • Operational Governance and Change Discipline, • Implement and enforce structured change management processes., • Establish monitoring, alerting, and operational visibility standards., • Reduce configuration drift and unmanaged system variance., • Ensure disciplined patching, maintenance, and upgrade cycles., • Maintain clear documentation of system changes and infrastructure state., • Security Implementation and Infrastructure Hardening, • Partner with fractional CISO to execute infrastructure security initiatives., • Implement identity, access, and endpoint security controls (Entra, Conditional Access, EDR/NDR)., • Maintain secure configuration baselines across cloud and on-prem systems., • Remediate vulnerabilities and support audit requirements., • Disaster Recovery / Business Continuity, • Maintain and optimize backup and recovery architecture., • Conduct periodic disaster recovery testing., • Refine recovery procedures and improve recovery time performance., • Strengthen infrastructure resiliency across locations., • IT Service Delivery and End-User Support, • Oversee and actively support service desk operations., • Provide escalation support for complex technical issues., • Coordinate desktop support across offices., • Track service metrics and identify recurring issue trends., • Drive root-cause resolution to improve stability., • IT Asset Management and Technology Lifecycle, • Maintain accurate tracking of hardware, software, and cloud resource utilization., • Support technology lifecycle planning and replacement forecasting., • Provide visibility into asset inventory and infrastructure-related spend., • Identify redundant or underutilized resources., • Vendor and Partner Coordination, • Serve as operational lead for infrastructure-related vendors., • Evaluate managed services and cloud providers as needed., • Ensure effective knowledge transfer from modernization initiatives., • Align vendor performance with internal operational standards. QUALIFICATIONS • 7+ years of progressive, hands-on infrastructure engineering experience., • Strong experience designing and operating hybrid cloud environments (Azure and OCI a primary focus)., • Experience guiding cloud architecture decisions in small-to-mid-sized organizations., • Comfort operating in lean IT environments requiring direct execution., • Working knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL)., • Familiarity with IT Asset Management best practices., • Solid networking fundamentals (firewalls, VPNs, SD-WAN)., • Experience supporting multi-site organizations preferred. TECHNICAL SKILLS • Microsoft Entra ID (Azure AD) administration., • Conditional Access policy design and enforcement., • Microsoft Intune (device management, compliance, endpoint configuration)., • Azure Infrastructure (Virtual Machines, networking, resource governance)., • Azure Virtual Desktop (general understanding and support)., • Azure hybrid infrastructure and networking (on-prem to cloud integration)., • Windows Server administration and Active Directory management., • Multi-site network architecture, routing, and subnet design., • Branch connectivity technologies (SD-WAN concepts and operations)., • Firewall platforms (Palo Alto preferred). SECURITY AND MONITORING TOOLING (PREFERRED EXPERIENCE) • Threat and Vulnerability Management (e.g., Tenable)., • Network Monitoring (e.g., WhatsUp Gold or equivalent)., • Endpoint Detection and Response (e.g., Cortex or equivalent)., • Network Detection and Response (e.g., Darktrace or equivalent). PREFERRED CERTIFICATIONS (At least one strongly desired, in priority order) • MD-101 – Modern Desktop Administrator (Entra / Intune focus), • AZ-800 – Windows Server Hybrid Administrator, • AZ-104 – Azure Administrator (core infrastructure), • MS-102 – Microsoft 365 Administrator Company DescriptionPlatinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.