336 Best customer account manager Jobs in Irving, Texas (September 2025) - page 4

5305 Marquis Inc

Executive - Regional Manager

2 days ago

Dallas

Job Description SUMMARY: Responsible for overall fiscal accountability, marketing development, personnel and physical management of a multi-property residential portfolio. Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the portfolio. Ensures the operations of the property/processes comply with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations. DUTIES, SKILLS AND RESPONSIBILITIES: • Fiscal accountability for portfolio performance., • Monitor all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development., • Accurate and on-time submission of all reports., • Develop and implement property budgets (i.e., analyze historical operating data; monitor market indications including absorption rates, housing starts, new job, etc., review historical leasing and occupancy trends; identify resources available and set realistic performance goals, etc.), • Monitor property expenses on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals., • Personnel Management, • Adhere to all federal, state and local employment law as well as Company’s HR policies and procedures., • Ensure compliance with all Affordable Programs regulations and/or other federal, state and local requirements applicable to property, • Use effective techniques to screen, hire, orient and train new management personnel with established company guidelines., • Assist Property Managers in recruiting, interviewing and training all property staff positions., • Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross-training. Develop employees through performance feedback and challenges. Ensure dedication, diligence, conscientiousness, etc. Delegate responsibilities and special projects to managers as necessary., • Document employee performance properly and take necessary action on a timely basis. Correct employees promptly rather than allowing poor performance to continue., • Promote staff harmony through support, effective leadership and positive example., • Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.), • Ensure completion of required physically walks and inspections of property are being performed., • Conduct monthly audits and physical inspections; to include waitlist and file audit, work order audit, vacant unit inspection, exterior inspection, etc., • Utilizes the market information to make strategic decisions for the success of the property., • Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor., • Ensures all logs are maintained., • Communicates policy and procedure changes with team members., • Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems., • Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members., • Monitor industry, market, and seasonal trends to plan strategies to meet operational goals., • Conduct weekly calls underperforming assets., • Leads by example for community team members in the areas of resident communication and meeting company standards., • Takes a hands-on approach to any necessary duties to ensure the job is completed., • Ensure team members strive to meet resident needs and create win/win situations., • Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution., • Monitor interviews, and hires appropriate team members for the community team members., • Identifies strengths of team members and plan assignments accordingly to maximize team performance., • Performs on-site new team member orientation for all new team members within two (2) days of hire., • Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property., • Maintains an awareness of training resources available and encourage the development of team members., • Sets and upholds high standards of honesty for self and team members., • Maintains relationships with residents, associates and vendors on a professional level at all times., • Responsible to ensure manager is conducting interviews, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems., • Performs other related duties as assigned by management. QUALIFICATIONS/OTHER ASPECTS OF THE JOB : • Strong skills in OneSite, EIV and TRACS program are essential., • Must be able to read, write and communicate effectively., • Ability to interact professionally with residents, vendors, contractors and clients., • Mathematical skills are required., • Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete required reports and employment documents., • Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances., • Knowledge and (3) plus years of experience in multi-family property management portfolio., • Ability to clearly and effectively communicate both verbally and in writing., • Have a positive attitude and keep a solution-based and customer-focused mindset at all times., • Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day to day operations., • Maintain high legal/ethical standards in all work related decisions., • Take pride in quality of work and attention to detail., • Professional in-person and phone presence and etiquette., • Ability to make informed decisions easily and decisively., • Capacity to work with little to no supervision using effective time management and organizational skills., • Complete tasks and projects within deadlines., • Partner with team to resolve issues and highlight opportunities., • Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors., • May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, assisting on other assets, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc., • Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees., • Must have reliable transportation., • Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc. DEGREES/CERTIFICATIONS/ASSOCATION MEMBERSHIPS/TRAINING: • Certified Apartment Manager (CAM) preferred., • Accredited Resident Manager (ARM) preferred., • National Apartment Leasing Professional (NALP) preferred., • Certified Occupancy Specialist (COS) preferred., • Tax Credit Specialist (TCS) preferred., • Housing Quality Standards (HQS) preferred., • Fair Housing Training and LIHTC training preferred, • Uniform Physical Condition Standards (UPCS)/REAC Inspection preferred, • Management & Occupancy Review by the Contract Administrator (MOR) preferred, • Electronic Income Verification (EIV) system preferred, • Knowledge of HUD Subsidy Programs COMPETENCIES: • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others., • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills., • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly., • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. PHYSICAL DEMANDS AND WORK ENVIORNMENT: • Continually required to stand, • Continually required to walk, • Frequently required to sit, • Continually required to utilize hand and finger dexterity, • Continually required to climb, balance, bend, stoop, kneel, • Continually required to talk or hear, • Occasionally required to lift/push/carry items less than 25 pounds, • Occasionally work near moving mechanical parts, • Frequently exposed to outside weather conditions, • Occasionally required to lift with hands and arms above your head

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