Assistant Account Representative
29 days ago
Garden City
Job Description Title: Assistant Account Representative Reporting: Direct Report to: Vice President, U.S Government Programs Purpose: The Assistant Account Representative supports the Account Representative in managing customer relationships, processing orders, coordinating internal resources, and ensuring timely fulfillment of customer requirements. This role serves as a key liaison between customers, sales, operations, and finance to maintain high service levels and account accuracy. Key responsibilities: Account Support • Assist in managing assigned customer accounts., • Respond to customer inquiries regarding orders, pricing, availability, and delivery status., • Support preparation of quotes and proposals., • Enter and process customer orders accurately., • Monitor order status and ensure on-time fulfillment., • Coordinate with procurement, warehouse, and production teams to resolve issues., • Provide timely updates on order status and shipment tracking., • Escalate service or performance issues to the Account Representative., • Prepare reports, sales summaries, and activity updates., • Track open orders, backorders, and pending actions., • Assist in preparing PowerPoint presentations and Excel-based sales reports., • Collaborate with finance on billing or payment inquiries., • Work with logistics on shipping schedules and delivery confirmations. · Associate’s degree in business, marketing, or related field (preferred). · 1–3 years of experience in sales support, customer service, or account coordination. · Proficiency in MS Excel is higher desired. · Strong organizational and multitasking skills. · Professional communication skills (written and verbal). · Detail-oriented and deadline-driven Key Competencies · Customer service mindset · Organization and follow-through · Attention to detail · Problem-solving ability · Team collaboration Work Environment · On-site role · Regular interaction with sales, operations, and customers. · Occasional customer/supplier visits