Customer service management jobs in Baltimore, Maryland - Page 16Create job alerts

Job DescriptionBenefits: • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Im a graduate of Hampton University with a degree in Business Management and a proud parent of two high school sons. I stay actively involved in their sports and value the importance of teamwork both at home and in the office. I also come from a strong State Farm family background. We stay connected to the community through participation in State Farm-sponsored events and local initiatives. For our team, we offer a strong Aspirant program focused on developing future State Farm agents, reimbursement for licensing costs, and a commitment to work-life balance. Our office culture is driven, supportive, and growth-oriented. Were looking for someone who brings drive, self-awareness, integrity, and competitiveness - someone who wants to grow, take ownership of their success, and be part of a team that is building future leaders. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Walter Jones - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Answer customer inquiries and provide policy information., • Assist customers with policy changes and updates., • Process insurance claims and follow up with customers., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Previous customer service experience preferred.

< The Health Behavior and Society Department is seeking an Academic Program Administrator.The Academic Program Administrator is responsible for carrying out administrative and financial tasks for the assigned academic program. This position is responsible for overseeing all aspects of the day-to-day administration of an academic program; this includes student admission, registration, training, and grant administration. The Academic Program Administrator oversees all aspects of the daily administration of the Department of Health, Behavior, and Society PhD program, ensuring smooth operation from admissions through graduation. This includes comprehensive academic and student support, such as processing student paperwork, monitoring progress, managing SIS interfaces, and coordinating departmental events. Additionally, the role involves fiscal and HR management, including budget reconciliation, processing graduate student hires, and assisting with grant preparation for the PhD program. Specific Duties & Responsibilities General Program Administration • Develop and implement processes, procedures, and systems. May include a course scheduling system, student and faculty database, faculty contracts, and payroll processing., • Work closely with the program director or department chair in establishing program course schedules, • May participate in developing marketing materials, brochures, and catalogs, requiring planning, coordination, knowledge, and understanding of the academic program., • Represent the program in administrative matters. May include issues about space, facilities, technology, student information systems, and classroom support., • Develops various program reports (budget and non-budget)., • Oversee and monitor program expenditures. Contributes to program budget development and projections., • Manage applicable aspects of accreditation for the graduate programs., • Responsible for regulatory compliance with state board and other related agencies' requirements. Fiscal Administration • Reconcile, maintain, and project departmental budgets (operating, carry-forward, fellowship, teaching assistantship, sponsored projects, discretionary, restricted, and faculty research budgets)., • Verify and process all departmental check requests, travel reimbursements, invoices, and fund transfers., • Onboard faculty and coordinate payment through their home department., • Process fellowship fund dispersal for undergraduates and graduate students., • Procure computers, equipment, and supplies for the office, classroom, events, and faculty research. Academic Support • May assist with graduate student admissions (acquire student applications from Slate, process applications within the department, notify potential students of admission status, submit accepted applications to the Admissions Office, and communicate with incoming students regarding JHU requirements before registration eligibility)., • Oversee graduate student paperwork (communicate with and complete forms for the Graduate Board to ensure students receive their advanced degree, non-resident status, or a leave of absence). Process teaching assistantships and applications for Dean's Teaching Fellowships for graduate students from other departments working for MSH., • Manage student applications to the MSH Research Fellowship., • Manage course planning, course scheduling, course changes, and complete cross-listing requests., • Coordinate academic events (communicate and coordinate with departmental guests to arrange accommodations and meals, work with caterers for event planning., • Communicate with OIS on visa issues for faculty, visitors, and students., • Manage listservs and circulate relevant information., • Exercise independent judgment and apply knowledge of administrative and academic operating policies to support student success., • Provide excellent customer service to students by relating program information and resources., • Assist students with administrative tasks and issues, like fulfilling school-wide requirements., • Perform other related duties as requested. Human Resources Support • Process all new hires, bonus supplements, position creation, position changes, and terminations for all faculty and graduate students., • Assign students to appropriate tax-related stipend positions. In Addition to the Duties Listed Above • Grant Request Assistance (Pre- and Doctoral): Assisting with the development of pre-doctoral and doctoral training grant requests., • Specific PhD Program Oversight: Overseeing all aspects of day-to-day administration of the Department of Health, Behavior, and Society PhD program., • Department-Specific Meeting Attendance: Attending all JHU, BSPH, and HBS meetings related to PhD students (recruitment, CBA, etc.)., • PhD Student Progress Monitoring: Explicitly monitoring student progress., • Department Liaison and Handbook Updates: Serving as a liaison with the Department Student Organization and updating the department and JHU handbook about the PhD program. Minimum Qualifications • Bachelor's Degree, • Three years progressively responsible experience in program administration in an academic environment, • General knowledge of SAP (ECC, Analysis, and Shopping Cart), Concur, JHED, Slate, Canvas, and Microsoft 365 (Word and Excel), • Experience with SIS (DGA, Advisor Dashboard, Administrator Dashboard, and CLSS) Technical Skills and Expected Level of Proficiency • Administrative Skills - Developing, • Compliance and Accreditation - Developing, • Database Management and Analysis - Developing, • Data Query and Reporting - Developing, • Event Coordination - Developing, • Financial Administration - Developing, • Human Resources Information Systems (HRIS) - Developing, • Oral and Written Communication - Developing, • Program Management - Developing, • Record Keeping - Developing The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Academic Program Administrator Job Posting Title (Working Title):Academic Program Administrator (Health Behavior and Society) Role/Level/Range: ACRP/03/MC Starting Salary Range: $48,000 - $84,100 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Monday to Friday: 9:00am - 5:00pm FLSA Status:Exempt Location: Hybrid/School of Public Health Department name: HBS Academics Personnel area: School of Public Health

< We are seeking a Core Facility Technologistwho will perform core facility tasks and complete routine to complex research specimen procurement, processing, and shipping. Perform assays following laboratory and governing regulatory practices in a central services core facility. Contribute to various aspects of the core facility effort and operations workflow. Specific Duties & Responsibilities • Plan and implement workflows., • Make modifications within established parameters as needed., • Assist with interpreting results, e.g., read controls, evaluate results, and outcomes of clinical research specimen quality., • Order equipment and supplies., • Assist with orientation of new staff to the core facility., • Facilitate problem solving for entry-level lab members on day-to-day problems., • Assist in development of new technical workflows, procedures, instrument applications, and verification procedures., • Uphold the highest quality of provided services, ensuring adherence to Quality Management System (QMS) plan to maintain excellence and compliance in operations., • Provide customer service and consultation as needed. As needed, contribute to the optimization of custom assays; perform equipment qualifications; write/edit/implement SOPs for studies; contribute to writing procedural content for manuscripts., • Other duties as assigned. Minimum Qualifications • Bachelor's Degree in Biology, Chemistry or related field., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Core Facility Technologist I Role/Level/Range: ACRO40/E/02/CC Starting Salary Range: $15.70 - $26.25 HRLY ($19.00-21.00/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Fri / Varies FLSA Status:Non-Exempt Location: School of Medicine Campus Department name: SOM Onc Oncology Center Support Services Personnel area: School of Medicine

< The Basic Science Consortium at the Johns Hopkins University School of Medicine (SOM) is seeking a HR Manager. The HR Manager is responsible for developing, implementing, and delivering HR services and programs for staff and faculty to meet strategic goals and objectives. The role provides a wide range of support and consulting services including employee relations, salary and compensation administration, payroll, organizational design, training and development, personnel records management, performance management, talent acquisition, diversity and benefits administration. Fosters practices that produce enhanced productivity and effective work environment and ensures that execution of human resources activities, services and counsel are consistent with, and supportive of, established university human resources vision, mission and plans. Also works with divisional/departmental leaders to promote actions that maintain an environment that integrates diversity, differences, and fairness. Specific Duties & Responsibilities • Consult with divisional/departmental leadership on a broad range of issues including organizational development and structure, staff development, succession planning, employee relations issues, performance management, and HR policies and procedures., • Advise, coach, and consult with managers and employees on issues including performance, terminations, sexual harassment, discrimination, career development, conflict resolution, change management, etc. Manage start to finish grievance process for area., • Manage performance appraisal process, review appraisals for consistency, equity, and language. Review and recommend applicable salary actions., • Collaborates with Talent Acquisition to meet departmental/divisional staffing needs., • Serve on university committees/project teams as requested., • Ensure that human resources practices comply with federal, state and local laws and regulations, and university policy., • Advise, coach, consult and share best practice with managers and employees on issues including performance, terminations, discrimination/harassment, diversity and inclusion, staff development, employee engagement, conflict resolution, change management, etc., • Work with stakeholders to establish and implement department/division-specific HR policies and procedures., • Oversee payroll and student employment, as requested by departmental/divisional leadership., • Manage performance appraisal process, review appraisals for consistency, equity, and language. Review and recommend performance rating and applicable salary action calibration., • Facilitate specific onboarding and orientation of new staff hires, provide resources and support for new faculty onboarding., • Support talent acquisition processes through consultation with and support of central recruiting experts ensuring the team is aware of and is responsive to local needs/requirements while still being consistent with university-wide practice., • Facilitate the compensation processes of the business area, as directed by departmental/divisional leadership. This may include staff, students and faculty operating practices., • Work to continuously improves HR practice in department or division to ensure increasing levels of efficiency, effectiveness, and customer satisfaction., • Consult with leadership on a broad range of issues including employee relations, performance management, HR policies and procedures, compensation, benefits, organizational development and structure, staff development, and succession planning., • Manages and/or supports projects focused on one or more areas of HR and may involve improvements to existing program or processes or developing new initiatives., • Supervise related HR staff, as requested by leadership., • Approve various HR transactions within SAP to establish hires, salary changes and personnel record updates., • Generate SAP BW Analysis reports to track information, review salary equity, develop organization charts, and support data analytics needs of the operating area., • May be responsible for budgetary responsibilities, as requested by leadership., • Other duties as assigned. Minimum Qualifications • Bachelor's Degree in Human Resources, Business Administration, or other related field., • Five years progressively responsible human resources management experience, including employee relations experience, preferably in a university setting., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Prior Human Resources Generalist experience highly desired., • Prior experience with Workday HCM., • Master's degree in human resources. Technical Qualifications or Specialized Certifications • Ability to work with and use current HR information technology, SAP, and SuccessFactors experience strongly preferred. Technical Skills • Business Acumen - Intermediate, • Customer Service - Advanced, • Employee Engagement - Advanced, • Employee Relations - Advanced, • Employee Relations Investigations - Advanced, • Human Resources Information Systems (HRIS) - Intermediate, • Regulatory Compliance - Advanced, • Workplace Planning - Intermediate The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: HR Manager Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri, 8.30am-5.00pm FLSA Status:Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Bas Sci Consortium HR Personnel area: School of Medicine

< The Johns Hopkins School of Medicine Research Management Services (RMS) Is seeking a Sr. Grants & Contracts Analyst, Pre-Award. RMS supports the pre- and post-award administration for sponsored funding across multiple departments within the School of Medicine. RMS strives to provide the highest quality of customer service in sponsored research management to our customers including departments, faculty, key stakeholders and central teams including the Office of Research Administration (ORA), Sponsored Projects Shared Services (SPSS) and the School of Medicine Central Finance. The Sr. Grants & Contracts Analyst provides dedicated professional level sponsored funds management for more than 80% of time with specific responsibility for pre-award and post-award functions that includes, but may not be limited to, proposal preparation, submission, budget development, account maintenance and oversight, billing/invoicing, reporting, compliance, and closeout. This position works independently on a variety of grants/contracts that range from moderately to highly complex. These grants, contracts and awards may involve highly detailed budgets, multiple projects, cores and subawards, investigator-initiated projects, consortiums, DOD requirements, higher complexity foundation grants and pharmaceutical company sponsored clinical trials. While this role may assist with aspects of non-sponsored funds, the primary focus of this position is to ensure timely, effective, and efficient management of sponsored funding. Specific Duties & Responsibilities • Oversee and direct complex award management activities including monitoring and managing accounts, audits, evaluations and reporting., • Partner with and act as final point of contact with faculty and/or budgetary staff and the Office of Research Administration toward the planning and development of application submissions to various federal agencies, private agencies/foundations and commercial companies., • Understand and ensure compliance with institutional policies for the pre-award process and sponsor guidelines., • Review sponsored project proposals for assigned faculty prior to forwarding to the Grants & Contracts Manager and/or ORA for signature. Ensure accuracy and adherence to relevant guidelines., • Responsible for timely budget preparation for principal investigator review., • Serve as liaison between research units, central offices and funding agencies., • Review budgets and related justification for appropriateness and completeness of content., • Provide groundwork for subcontract negotiations., • Ensure compliance related to grant and contract management, including sponsoring organization guidelines, internal protocols, accurate protocol information within grant documents, conflicts of interest, etc., • Maintain ongoing updates and communications related to current awards, including regular auditing and reporting to principal investigators on financial status, and departmental leadership as needed., • Manage related post-award processes, including award setup, review, account setup verification, and ensure that staff are set up appropriately., • Ensure that post-award responsibilities are completed, including budget distribution, account reconciliation, e-form setup, effort reporting, cost transfers, invoice payments and finalization of paperwork related to subcontract setup., • Provide information and assistance to complete closeouts as needed., • Other duties as assigned. Minimum Qualifications • Bachelor's Degree., • Four years of related experience in sponsored research and/or financial positions., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula., • Successful completion of the Research Administration Training Program (13-15 months) is equivalent to two years of relevant experience for this position. If an employee does not successfully complete the program, no additional experience will be applied. Preferred Qualifications • Experience in an academic or medical setting. Technical Qualifications & Specialized Certifications • Knowledge of external federal guidelines/procedures for grants and contracts, including NIH, NSF, DOD and NASA. Technical Skills & Expected Level of Proficiency • Analytical Skills - Intermediate, • Attention to Detail - Intermediate, • Grant Closeout Procedures - Intermediate, • Grant Proposal Preparation - Intermediate, • Grant Regulations - Intermediate, • Grants and Contracts Management - Intermediate, • Oral and Written Communications - Intermediate, • Record Keeping - Intermediate, • Regulatory Compliance - Intermediate, • Relationship Management - Intermediate The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Sr. Grants & Contracts Analyst Job Posting Title (Working Title):Sr. Grants & Contracts Analyst, Pre-Award (SOM - Central Finance) Role/Level/Range: ATP/04/PD Starting Salary Range: $62,900 - $110,100 Annually ($86,500 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri, 8.30am-5.00pm FLSA Status:Exempt Location: Remote Department name: SOM Admin Finance Research Services Personnel area: School of Medicine

< Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners in order to cultivate a community of advanced learners and connect students in and outside the classroom. We are seeking an CTY Operations & Logistics Manager who will be responsible for effective planning and delivery of critical operational aspects of CTY's core Academic Programs. This role is expected to understand and articulate the operational needs of the program management team and to implement efficient and effective business processes across all program modalities in partnership with other units at CTY, including Business Solutions, IT, Finance, Enrollment, Human Resources, and Communications and Marketing Specific Duties and Responsibilities Supervision • Supervise a team of 2-4 Administrative Coordinators, Academic Coordinators, and other personnel providing technical and tactical support for program operations and day-to-day unit operations. Project Management • Coordinate annual review and dissemination of site emergency preparation and crisis response plans., • Serve as the unit's liaison with CTY's Finance & Administration, Enrollment Management, Marketing & Communications, and Family Engagement teams (including Disabilities Services function) on operational matters., • Project manage course enrollment launch, start of classes, and end-of-term activities for each standard academic term (six annually) and for integrated programs (terms dates and lengths vary)., • Work cross-functionally across the organization to ensure that these are clearly mapped out with key milestones, task owners, and deliverables, and the project plan is successfully executed, • Launch of enrollment tasks and deliverables: enrollment calendar course catalog, student information system configuration, marketing and communication content., • Launch of program operation tasks and deliverables:, • Online courses: ensure that all content, LMS setup, and accessibility reviews are complete by deadliness, • Residential and day sites: ensure that all logistical tasks are completed (e.g. procurement, shipping of materials to sites, etc.), • End-of-term activities: inventory and archive records per records management protocols, • Work with academic program management staff to develop standard templates, checklists, and workflows to support each phase of term cycles., • Maintain library of SOPs for recurring operational tasks to improve consistency and reduce errors., • Coordinate regular post-cycle reviews to identify successes, challenges, and areas for improvement. Compliance • Provide tactical support for compliance related tasks such as Clery Act Compliance, staff fingerprinting, labor law poster procurement and distribution. Course Support • Partner with Business Solutions and IT to test and roll out new systems; ensure seamless operation across Moodle, Teams Classroom, and other platforms., • Serve as primary tester for enhancements to systems and processes. Document, analyze and escalate IT issues., • Manage operational processes related to the opening, closing, and archiving of courses in Teams and Moodle., • Coordinate with JH IT on provisioning of K-12 accounts and K-12 Teams., • Move students in and out of Moodle and Teams., • Move staff in and out of Moodle and Teams., • Move Moodle courses from development to production., • Ensure that Teams classrooms are generated once courses are deemed safe. Constituent Support • Manage staff-facing Microsoft Teams configuration and governance. Establish norms for use of Teams by full-time and casual staff, recommend Teams/chanel structures, and perform ongoing maintenance of Teams (add/remove casual employees, archive documents, etc.)., • Freshdesk/Email: Oversee the team to ensure that shared service email accounts are regularly checked, and replied to, by staff., • Monitor emerging themes in constituent inquiries. Write canned responses and recommend Knowledge Base articles to support efficient response., • Establish protocols for tier 2 escalation, with clear timelines for response and resolution., • Assist with maintaining technical support articles and knowledge base., • Request mailing list data pull and send approved bulk emails to casual staff, families, and students. Student Evaluations and Certificates • Oversee student evaluation process from receipt of downloaded data to upload of completed documents. Develop and implement automations in consultation with CTY IT and Business Solutions. Procurement • In close partnership with CTY Finance & Administration, provide strategic ownership and tactical support for all programmatic purchasing needs and vendor relations including (but not limited to), instructional/health office supplies; printers, laptops, and copiers; off-season storage (e.g., PODS); local transportation services (rental cars, shuttles, etc.); shipping; and day site lunch vendors., • With supervisor, support new site identification efforts. For example, update new site specifications in consultation with appropriate stakeholders. Staff Hiring Onboarding Support • Oversee the operations team and partner with CTY HR to,, • Support sourcing and recruitment tasks as requested., • Create effective systems and ensure that administrative support personnel complete the casual staff onboarding tasks., • Manage systems and training materials. Activities include (but are not limited to) creating staff accounts in CTY's student information system, assigning students to instructors, entering relevant employee information in the system, managing travel arrangements and reimbursements, and supporting staff training., • Participate in planning and delivering June Site Administrator Meeting (virtual training event)., • Develop and deliver systems training., • Assist with meeting logistics. Special Knowledge, Skills, and Abilities • Excellent written and verbal communication skills; strong collaboration skills; strong customer service attitude; excellent attention to detail; excellent technical skills; excellent interpersonal skills; ability to work independently as well as within a team environment; experience with technology-oriented programs and/or online education Minimum Qualifications • Bachelor's Degree., • Five years of operational, administrative, or project management support preferably in education., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Experience with Moodle administration., • Experience with Teams classroom administration., • Experience with project management tools. Classified Title: CTY Operations & Logistics Manager Role/Level/Range: ATP/04/PC Starting Salary Range: $53,800 - $94,400 Annually ($75,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30am-5pm FLSA Status:Exempt Location: Hybrid/Mount Washington Campus Department name: CTY Academic Programs Personnel area: Academic and Business Centers

Job Description IF YOU CAN'T, WE CAN! Are you looking to join a fast-paced winning team? Are you a goal and career-oriented individual looking for rapid growth opportunities? Are you willing to make a long-term investment in your future? We have a state-of-the-art schooling program to develop high-quality individuals into service technicians. No experience? No problem, as long as you have excellent customer service and sales skills. We'll teach you the basics, give you the tools you need to succeed, and give you the opportunity to learn from the best in the industry. After successfully learning the basics of the business you will be put on a learning track of success with rapid growth opportunities in management. What more could you ask for! Program Highlights: • 8 weeks of fully immersed training at our Richmond Michael and Son Technical Academy and on the job training (the training doesn't stop here it is ongoing throughout your career), • Professional training facility with hands-on workstations, • Free housing will be provided for out of area students, • Field certified trainers with the latest industry knowledge, • Hourly pay during the training period, • Valid Driver's License and clean driving record, • Pass Criminal Background Check, • Ability to prove or exhibit customer service and sales skills Why should you attend Michael and Son training academy? • After successfully completing our training academy you will have the opportunity to jump-start a great career with exponential earning potential., • After the first year, our technicians average $61,000-$73,000 in annual income., • After training you will be provided A FULLY-STOCKED TAKE HOME service truck with paid automotive insurance, gas card, company cell phone, and tablet for paperless ticketing and dispatching., • Competitive wages that are within the highest of the east coast, earning potential is limited by your desire to succeed., • Michael and Son provide continuous industry-leading training programs to grow your skills

Job DescriptionBenefits: • Company lunches, employee discounts, and additional recognition perks, • Opportunity to utilize interest/education in exercise science, • Direct track to Lead Stretch Practitioner or Management, • Flexible scheduling for session bookings, • Commission, renewal bonuses, and cash referral rewards, • Pay raise upon training completion, • Bonus based on performance, • Free uniforms, • Training & development, • 401(k) Stretch Zone Provided Practitioner Training • Nationally Accredited Certification: Stretch Zone pays for the Stretch Practitioner certification, the only nationally accredited assisting stretching certification, enhancing your professional credentials., • Hands-on Training & Marketable Skills: Gain 2 days of comprehensive, hands-on training with a Master Practitioner in South Florida, equipping you with valuable, marketable skills in the kinesiology and fitness fields., • 30+ Hours of Interactive Learning: Participate in a 30+ hour interactive virtual training program tailored to various learning styles, offering flexibility to apply your kinesiology or fitness background and interests. Qualifications:, • Certifications/background/interest in fitness/wellness/health profession, • Applicant required to complete and pass one week of certification training, • Hands-on learner, • Passion for health and wellness, • Desire to help others achieve their lifestyle goals, • Reliable transportationResponsibilities:, • Deliver individualized stretching sessions to members in alignment with your Stretch Zone Certification., • Accurately assess members' needs to determine correct protocols, • Provide exceptional hospitality and customer service daily, • Maintain cleanliness and organization of all tables and the studio on a daily basis., • Regularly assist in contacting members and prospectsStretch Zone Overview, • Using our patented and proprietary equipment, Stretch Zone practitioners follow specific protocols to properly position, stabilize, and manipulate muscles using powerful principles of neuromuscular behavior., • Our clients enjoy an increase in athletic performance and range of motion, reduced stiffness, and improved reaction time., • Step 1: Initial call and one-question assessment in 24 hours., • Step 2: In-Person Interview in 48 hours., • Step 3: Offer letter and lunch with your team in 7 days.All candidates are welcome to apply!

Job Description Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.? Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country. Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success. COMPANY INTRODUCTION • At Mitra QSR: Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S., • Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast-changing world, • Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth, • Family-Oriented Company Culture, • Great Working Hours (No breakfast and typical restaurant close by 11pm), • Employee Recognition Programs, • Community Involvement Opportunities, • Competitive Compensation and Benefits, • Bonus Eligibility, • Paid Time Off, • 401k with Company Match, • Healthcare and Wellness Programs, • Employee Discounts, • Education and Opportunities, • KFC Scholarships up to $20,000 for college or trade school, • Tuition-Free Degree fully funded by the KFC Foundation, • Career Advancement JOB SUMMARY As a Restaurant General Manager at Mitra QSR, you will be trusted with overseeing three key areas of our business: • Our Employees: You will oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service, • Our Customers: Your team will take pride in delivering great food with a smile, served quickly in a clean restaurant. As a Quick Service Restaurant (QSR), speed and quality are our priorities, • Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment ROLE EXPECTATIONS • Create a Positive Environment: Foster a positive and collaborative workplace where everyone feels valued, • Mentor and Inspire: Lead and inspire your team to ensure customers get the best service, • Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food, • Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations, • Manage Finances: Understand and manage the restaurant's Profit and Loss (P&L) statement, • Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies SKILLS AND QUALIFICATIONS • Servant Leader: Success depends on the team's success, • Mentor and Coach: Effectively mentors and coaches team members, • Learner Mindset: Enjoys learning and improving processes, • Customer Service Focused: Prioritizes delivering excellent customer service and great products, • Organized: Great time management skills, • Financial Acumen: Basic understanding of finances, • Ownership Mindset: Takes responsibility for business outcomes REQUIREMENTS • Effective communication skills, • Must be at least 18 years old with valid U.S. ID, • Willing to undergo a criminal background check and be able to work with minors, • Must be flexible with work hours, including weekends and holidays, to meet business needs, • Ability to stand for lengthy periods and lift up to twenty-five pounds, • Reliable transportation to and from work

Job DescriptionAbout MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating. Our mission is to deliver high-quality service and technology solutions – rooted in strong science and decades of regulatory experience – that will assist our clients in developing and marketing life-changing therapies to positively improve lives worldwide. MMS recognizes that a talented staff is what drives our business forward. Identifying and attracting top talent and continual training to strengthen core skills are essential to its core mission. At MMS, enthusiasm, collaboration, and teamwork are fostered, knowing that a global and diverse talent pool makes the company stronger. For more information, visit or follow MMS on LinkedIn. Job Specific Skills: • Maintains a strong understanding of regulations and guidance as they pertain to compliance; maintains knowledge relating to regulatory updates., • Understanding of how to plan, prepare and conduct GxP audits independently., • Ability to support clients with development or refinement of Quality Management Processes or Systems, • Project management as it relates to quality and compliance activities, • Proficient in authoring and managing audit documents independently., • Monitor vendors and clinical investigator sites to ensure processes are followed and quality is maintained independently., • Assists in other duties relating to overall compliance within Quality and Compliance department, as requested., • Must be willing to travel up to 30% of the time for audits within the US; must also be willing to travel internationally as neededRequirements:, • College graduate in scientific, medical, clinical discipline or related experience, Masters preferred; or minimum of 7 years’ experience in GCP regulated industry if not a college graduate, • Minimum of 5 to 7 years’ experience in GCP regulated industry (i.e., Clinical Research Coordinator, Clinical Research Associate, or GCP Auditor), • Expertise within CROs, scientific and clinical data/ terminology, and the drug development process, • Experience with project oversight including but not limited to; document management, vendor qualifications, training management, • Proficiency with MS Office applications, • Hands-on experience with clinical trial and pharmaceutical development preferred, • Good communication skills and willingness to work with others to clearly understand needs and solve problems, • Excellent problem-solving skills, • Good organizational and communication skills, • Proficient with applicable regulatory requirements 8zeMOZSFz4

Job DescriptionDescription: About Us: Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest. Our Mission We provide exceptional customer experiences through our passion for serving others. Our Vision We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day. Our Values Stewardship People Integrity Growth Role Description: We are looking to hire a full-time Floor Installation Quality Assurance Specialist who interacts with customers and installers to ensure satisfaction with the flooring installation process. The Flooring Installation Quality Assurance Specialist will foster relationships with our Contractors while providing technical guidance, ensuring a quality installation has been completed. The Floor Installation Quality Assurance Specialist will ensure quality is up to Service Pros Installation Group and Lowes Home Improvement standards. Essential Duties and Responsibilities: • Responsible for determining appropriate action for installation quality issues and ensures the scheduling of repairs or re-installation for 3 to 5 assigned workrooms., • Perform virtual inspections, record quality issues, and plan processes to decrease Contractor deficiencies., • Identify quality issues and assist Contractors in improving their skills or in correcting re-occurring issues., • Conduct on-site inspection appointments if issues are not able to be resolved using the virtual process., • Conduct quality audits., • As a Quality Assurance Specialist, you must have a minimum of 2 years’ customer service experience, including customer service management., • Ability to use multiple software programs, computer workstations, iPhones, tablets, and peripheral equipment, knowledge of database, spreadsheet, and email., • Valid driver’s license., • Monday – Friday 8AM-5PM, • Dental, Disability, Life, Medical and Vision Insurance, • 401K Company Match, • PTO – Paid Time Off, • Holiday Pay, • Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.

Job Description Katzen Eye Group is searching for a Full Time, enthusiastic, patient focused, Patient Services Representative/Medical Front Desk Representative for our office in Rosedale, MD. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice, preferably ophthalmology, optometry or other medical specialty. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time, it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor. All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly. Responsibilities: • Greet and welcome all patients and visitors upon arrival to clinic, • Follow all practice policies and procedures for thorough and complete check in and check out process, • Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications, • Confirm that accurate patient demographic and insurance information has been collected and update if necessary, • Confirm insurance eligibility and verify active and participating coverage, • Accurately calculate and collect patient co-payments, deductibles, and due balances, • Schedule return appointments and set up reminder notifications, • Professionally assist doctor, staff, patients and visitors, • Maintain confidentiality of all doctors, staff and patient information, • Responsible for keeping the reception area clean and organized, • Assist with maintaining proper inventory levels of retail items (if applicable), • Answer inbound and outbound phone calls with appropriate telephone etiquette, • Handle sensitive information in a confidential manner, • Execute duties of position in a professional and courteous manner, • Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients, • Must be willing to travel between locations to support front office operations (only applicable for multi-location practices), • Must be willing to work early mornings, late evenings, and weekends as required to support business needs, • High school diploma or equivalent is required, • Must be compassionate and can establish confidence and trust with patients, • Must have the ability to remain calm and professional under pressure or stress, • Highly energetic with a positive attitude, • Possess strong attention to detail and strong written and verbal communication skills, • Create and maintain positive interpersonal relationships, • Ability to perform as part of a team as well as work independently, • One or more years’ experience working in a medical practice preferred, • Knowledge of medical and vision and insurances preferred, • Basic computer knowledge required, • Competitive hourly pay, • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability, • Company paid life insurance, • Paid holidays and generous paid time off, • Paid parking where applicable, • Team oriented working environment where you are heard and respected, • Clear career ladder opportunities, • Compensation range for this position, dependent upon experience is between $18.00 and $21.00 the hour #ESP1

< The newly established Johns Hopkins Police Department (JHPD) is seeking a Police Dispatch Supervisor. This position will be responsible for managing the day-to-day operations of the Communications Center and oversight to police dispatchers. This is an exciting opportunity to be a part of building a new police department that prioritizes the well-being of students, staff, faculty, and guests and embodies the University's mission by engaging the student community and other partners as co-creators of the campus safety environment. The JH Police Dispatch Supervisor has the opportunity to support the operational and strategic direction of police services across all three campuses - Homewood, Peabody, and East Baltimore, which includes The Johns Hopkins Hospital, and be a pivotal part of the equitable delivery of community-oriented services. Specific Duties & Responsibilities • Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals., • Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met., • Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met., • Coordinate with the Director of Training to ensure all center training requirements are met., • Coordinate with the Director of Training to identify "in-service" training relevant to policy and procedure as well as professional development of center staff., • Conduct performance evaluations of assigned employees., • Review work to ensure compliance with MILES and NCIC requirements., • Coordinate with leadership to implement changes in dispatch procedures., • Supervise and evaluate subordinate personnel., • Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures., • Communicate in a positive manner with center staff., • Report commendable performance or deficiencies or liability issues to Leadership in a timely manner., • Perform the duties of JH Police dispatcher in the latter's absence., • Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines., • Contact and direct Baltimore Police, Fire, and Paramedics as needed., • Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel., • Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment., • Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration., • Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors., • Maintain familiarity with the general geography of the communities served., • Participate in available professional development for center staff., • Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks., • Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel., • Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites., • Perform administrative tasks necessary for the operation of the Communications Center., • Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers., • Other duties as assigned. Requirement • Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening. Specialized Certifications preferred • Criminal Justice Information System (CJIS) Terminal Operator Certification., • Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED)., • Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED)., • Emergency Telecommunicator Certification (ETC) through the National Academies of, • Emergency Dispatch (NAED). Minimum Qualifications • High School Diploma or graduation equivalent., • Five (5) years of customer service or other related work experience to include at least two (2) years of supervisory experience., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Associates degree preferred., • Four (4) years related experience in public safety communication including familiarity with communication technology and call-taking techniques., • Two (2) or more years in a progressively responsible supervisory/management role and familiarity with public safety communication technology and call-taking techniques., • Bilingual, • Criminal Justice Information System (CJIS) Terminal Operator Certification., • Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED)., • Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED)., • Emergency Telecommunicator Certification (ETC) through the National Academies of, • Emergency Dispatch (NAED) Classified Title: Police Dispatch Supervisor Role/Level/Range: ATO 40/E/03/OG Starting Salary Range: $50,440 - $88,400 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Sun 40 HRS FLSA Status:Exempt Location: Eastern High Campus (Onsite) Department name: VP for Public Safety Office of Personnel area: University Administration

< The Office of Student Financial Support at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid to help support the university's mission to bring and retain the most talented, creative, and ambitious students to the Hopkins community, regardless of financial circumstances. Reporting to the Financial Aid Operations Manager, this position will serve as one of three primary retention coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. This position offers a hybrid work model. Candidates must have the ability to participate in virtual meetings, receive and make phone calls, and attend required in-person meetings, workshops, and conferences. Specific Duties and Responsibilities • Develop and implement events and programming to engage with students, and to help ensure the on-time renewal of financial aid and retention of students., • Conduct financial literacy workshops/trainings, financial aid workshops, and other virtual and on-campus events., • Serve as liaison to the StarFish early warning team, student life, and academic advising for students identified as having financial difficulties., • Collaborate with campus partners, such as the Center for Student Success and the Student Outreach and Support team, to extend our reach, impact, and network of support for vulnerable students., • Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility., • Conduct targeted outreach to vulnerable populations, such as students in need of Enhanced Loan Counseling, students selected for federal verification, and those with academic performance issues that affect eligibility for aid., • Review and monitor workflow processing queues to help facilitate the highest levels of customer service possible., • Advise students on financial aid eligibility, application procedures, and various financial aid programs. Respond to student inquiries in-person, via phone, text, and email., • Direct management of federal financial aid programs (such as Satisfactory Academic Progress and Federal Verification), including oversight and review of financial aid exception reports to ensure compliance, accuracy, and timely resolution of discrepancies., • Maintain current knowledge of federal Title IV regulations, state rules, and institutional policies pertaining to financial aid., • Other job-related duties as assigned. Knowledge, Skills, and Abilities • Functional experience with PowerFAIDs., • Salesforce or other CRM applications., • Knowledge of Institutional Methodology (IM)., • Working knowledge of Title IV regulations., • Ability to manage multiple workflows with varying deadlines., • Demonstrated ability to thrive in a fast-paced environment where expectations for performance and productivity are high. Minimum Qualifications • Bachelor's Degree, • One-year related experience, • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Classified Title: USS Financial Aid Administrator Job Posting Title (Working Title):Assistant Director, Financial Aid (Student Financial Support) Role/Level/Range: ACRP/03/MD Starting Salary Range: $55,800 - $97,600 Annually ($60,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: 8:30AM to 5:00PM, Monday to Friday FLSA Status:Exempt Location: Hybrid/Homewood Campus Department name: Student Financial Services Personnel area: University Student Services

< The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator/Medical Assistant who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split as a MA and as a PSC in the Johns Hopkins Orthopaedics Clinic. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the department. Specific Duties & Responsibilities Medical Assistant Responsibilities • Collects patient information at intake. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height in the Electronic Medical Record (EPIC)., • Obtains additional data from patient and significant other based on initial data collection., • Reports abnormal findings to the provider in a timely manner., • Assists patients to exam room and prepares patients for examination., • Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures., • Identifies patients with special needs., • Performs chart review prior to clinic visit to obtain historical data., • Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment)., • Confirms and clarifies written orders prior to implementation of delegated tasks., • Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures., • Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks., • Appropriately obtains and manages clinic collect lab specimens per the EPIC process., • Recognizes emergency situations and implements emergency procedures according to clinic guidelines., • Provides appropriate patient instructions, health information materials and community resource lists as directed, and maintains educational supplies., • Identifies patient's need for additional information, and refers to appropriate healthcare resources., • In close partnership with health care team, assures smooth and efficient patient flow and clinical operation., • Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, linens, nourishments, forms and equipment., • Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required., • Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines., • Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands., • Problem solves obstacles to throughput process and notifies manager and patients of wait time., • Identifies opportunities for performance improvement and provides input for the development of solutions., • Identifies and uses a variety of resources to validate patient care decisions., • Age Specific Care: Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in assigned service area. The required skills and knowledge may be gained through education training or experience. Neonate Adult: 18"64 years of age, Pediatric/Adolescent: Under 18 Geriatric 65 and older, • Supports casting., • Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel., • May be required to cover in other locations as well as cover evening clinics based on operational needs. Patient Service Coordinator Responsibilities • Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time., • Provides cross coverage for the full-time MA and PSC (registration)., • Perform patient check-in/check-out when needed., • Contact patients to reschedule appointments, provide exceptional customer service, and ensure smooth coordination between rescheduled appointments and clinic operations., • Assist in the management of the clinic's scheduling system to identify open slots, address and resolve scheduling conflicts, and update patient records accurately., • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas., • Obtain and /or verifies patient's demographic data by phone or in person., • Obtains pre-certifications as required by patients' health care insurers or managed care providers., • Proficient in verifying insurance benefits, processing authorizations, and addressing any related inquiries regarding insurance payer requirements., • Registers patients for clinical appointments using Electronic Medical Records (EMR) system., • Assists patients or family members with completion of medical insurance forms., • Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance., • Arranges or assists in arranging patient transportation. Answers phone and provide routine information to callers., • Collects time of service payments, issues receipts, and prepares cash settlement records. Enters patient charges into computer system., • Discusses patient charges, if appropriate, with patients and/or patients' families., • Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources., • Other duties assigned. Minimum Qualifications • High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP)., • One year of work experience in customer service., • Current CPR certification by the American Heart Association or the American Red Cross required., • Must maintain MA and CPR certification/registration during duration of employment in this position., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Patient Service Coordinator/Medical Assi Job Posting Title (Working Title):Patient Service Coordinator/Medical Assistant (Orthopaedic Surgery) Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: M-F 7a -5p varying FLSA Status:Non-Exempt Location: JH at White Marsh Department name: SOM Ortho Bay Whitemarsh Clinic Personnel area: School of Medicine

< The Open Source Programs Office at Johns Hopkins University is seeking an IT Project Administrator to lead the operational launch and management of the Research Software Support Network (RSSN), an innovative, university-wide initiative that will transform how researchers across Hopkins discover and access essential research software support services. The IT Project Administrator will serve as the operational engine of this network, managing day-to-day coordination including planning convenings and open houses, developing outreach strategies to connect with researchers and research software engineers, building and maintaining a comprehensive service provider inventory, coordinating the project assessment and service matching processes, and establishing operational frameworks and governance structures in collaboration with stakeholders across campus. Specific Duties & Responsibilities Coordinate & Oversee Projects • Coordinate or oversee one or more IT-related projects within the constraints of scope, quality, time, and cost to meet the specified requirements to the satisfaction of the customer., • Coordinate the people, work, and resources involved., • Recommend resources necessary to carry out the project., • Gather information to plan, organize, direct, implement, and evaluate requirements and tasks., • Ensure all requirements and objectives are properly documented at project onset., • Identify deviations from the plan., • Escalate decisions and unresolved issues., • Update project documents and communication plans., • Maintain project documents which may include scope documents, project plans, project charters and communication plans, within the established project management process., • Maintain issues list and coordinate the resolution., • Effective use of PMO project management system(s). Communicate Effectively with All Project Participants • Understand project interdependencies and shared responsibilities for resource management., • Work proactively through facilitation and communication to minimize conflicts., • Identify and communicate areas where resource allocation is not aligned with the need., • Adapt to issues that have the potential to impact project milestone dates. Be prepared to communicate changes in plans to accommodate., • Anticipate political sensitivities and communicate appropriately., • Be flexible to accommodate changing needs both within and outside the organization., • Regularly communicate project status, issues, budget, • Prepare status reports and presentations appropriate for various levels of management and staff., • Create and distribute meeting documents including agendas, minutes and issue lists. Scope & Budget Management • Track and report on budgets associated with projects and participate in the creation of budgets., • Track project budgets, not to exceed bottom line expenditures without variance approval., • Report financial status to appropriate project participants., • Participate in the procurement process and identify potential budget issues., • Research pricing and financing options of capital and operating costs., • Use a systematic approach to prepare RFPs, comparing options to business needs and researching vendor stability and references. Develop Project Requirements • Facilitate project requirements development and tracking., • Document and catalog project requirements., • Conduct project requirements gathering efforts., • Gather end-state goals and objectives., • Gather and record success criteria for implementation., • Participate in data gathering process for overall project justification., • Participate in needs analysis., • Gather data for budget estimates, scope, resource, and implementation time estimates., • Ensure that the software/hardware solution aligns with business requirements throughout the implementation process., • Assist in prioritization process., • Assist in preparing business justification for project. Justification should include possible, • ROI or alignment with businesses strategic initiatives, • Other duties as assigned. In addition to the duties described above • Planning, coordination, logistics, and documentation for RSSN convenings and annual open houses., • Developing and deploying outreach strategies to reach researchers and RSEs across campus; guiding projects through the assessment process and coordinating with the Technical Lead to determine optimal support pathways., • Building and maintaining the service provider inventory, documenting offerings and capabilities., • Developing operational procedures, service delivery workflows, and communication protocols in consultation with the RSSN Planning Group; and coordinating with service providers on matching and referrals., • Leading outreach and communications efforts, coordinates network convenings and open houses and manages the assessment intake and matching process. Minimum Qualifications • Bachelor's Degree., • Four years related experience., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Degree in Information Systems, Business Administration Management or Project Management., • Experience developing service catalogs, resource inventories, or similar coordination tools, • Related classwork or internships with computer systems and applications. Required Qualifications • Experience with research software and software development practices. Technical Qualifications and Specialized Certifications • Project Management Professional (PMP) Certification This is a grant-funded position for22months, with the possibility oftransitionto permanent funding based on project outcomes and institutional support. Classified Title: IT Project Administrator Role/Level/Range: ATP/04/PD Starting Salary Range: $62,900 - $110,100 Annually ($85.500 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri, 8:30am-5:00pm FLSA Status:Exempt Location: Remote Department name: Digital Research & Curation Center Personnel area: Libraries

< The IT@JH Research IT Solutions team is seeking a highly collaborative, detail-oriented IT Project Manager to oversee an active portfolio of research related projects, which includes several high-priority strategic initiatives as well as operational and process improvement projects in collaboration with key IT teams and support partners across the institution. Research IT is an evolving sector within the IT@JH organization in support of Johns Hopkins' expanding central IT support for the research mission. This role will play a crucial part in supporting and implementing new service offerings and special projects for the Research IT Solutions unit under the Office of the Deputy CIO. Research IT Solutions offers a coordinated experience to investigators through the design, support and facilitation of secure, cutting-edge IT solutions and services to meet the diverse needs of the Johns Hopkins investigators, helping them navigate the complexities of IT throughout the research lifecycle. The IT Project Manager will be responsible for managing projects and ensuring the delivery of quality outcomes. This role requires collaboration across Johns Hopkins University and Medicine, engaging with faculty and other investigators, leadership, and both technical and non-technical staff. The Project Manager will provide structure and organization to the portfolio of work related to Research IT Solutions by organizing meetings, structuring project work, driving tasks forward, identifying and mitigating risks, tracking significant milestones, and communicating project status to stakeholders. Additionally, the Project Manager will support project documentation, including the development of business cases, project charters, and status reports. They will manage individual projects and organize tasks using appropriate methodologies and tools, closely coordinated with other partner units across IT and other research support units. The candidate will track projects within the Research IT Solutions portfolio, closely collaborating with the Research IT Solutions leadership to document and communicate the unit's roadmap, achievements and opportunities. The role involves managing projects that are high-profile and span multiple organizations. These projects will focus on advancing IT@JH managed software and infrastructure, encompassing various data storage and analytics platforms, both cloud-based and on-premises. The unit employs diverse project management methodologies, such as Kanban and Scrum, and utilizes tools like JIRA and ServiceNow for task and ticket tracking. The portfolio is dynamic and includes a mix of smaller, less complex projects as well as larger, highly complex initiatives, which may vary in duration from short-term to multi-year efforts. The candidate will need to engage with individual contributors and leaders across various roles and levels within the University and Medicine organizations. Specific Duties & Responsibilities Strategy/Leadership • Collaborate with and frequently lead other technical experts, architects and subject matter experts to contribute to the technical success of technology projects for the organization., • Engage key project stakeholders to ensure the project is trending towards success., • Work independently and frequently oversee the work of others., • Provide project oversight for adherence to institutional standards and guidelines for security, project management, continuous service improvement, and customer service., • Develop improvement processes for operational use by the team to ensure successful completion of a project or IT process., • Maintain knowledge of current trends and developments in the field., • Maintain IT effectiveness and efficiency by helping to define, deliver, and support strategic plans for implementing technology., • Build and maintain relationships through positive interactions. Project Management • Develop comprehensive project plans that merge customer requirements with IT goals and coordinate resources during all project phases, from initial deployment plans through implementation., • Communicate proactively with all resources to provide encouragement, identify problems, create solutions, and implement efficiency improvements., • Coordinate resources, both internal and external, to ensure project success., • Manage project execution to ensure adherence to budget, schedule, and scope., • Establish project timeline with appropriate stakeholders. Manage project to achieve approved timeline., • Integrate multiple cross functional processes and disciplines to meet business and technical requirements by bringing perspective from all architecture domains (process, system, application information, data, and security). Planning and Innovation • Create an organized plan that achieves the goals and objectives of the project and aligns with the overall IT strategy., • Work with the key stakeholders to set timelines and expectations for project milestones., • Work with the project sponsor and virtual project team to determine the scope of work and available resources., • Develop innovative processes and solutions to resolve project barriers. Analysis and Documentation • Produce high-quality documentation that meets Johns Hopkins standards and is appropriate for its intended audience., • Develop and maintain project documentation to include project proposals, charter, scope document, test scenarios, project schedule, and test plans, etc., • Prepare project status reports by collecting, analyzing, and summarizing information and trends., • Perform detailed analysis of core implementation tasks using data-driven decisions., • Develop measurable metrics to ensure the project continues to stay on task and on time., • Other duties as assigned. Minimum Qualifications • Bachelor's Degree., • Six years of related work experience with computer systems and applications, including two years of direct project management experience., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Proficient user of JIRA, ServiceNow, Confluence, and Office 365 Suite., • Experience managing research IT projects including improving user experience., • Project management proficiency through years of experience managing projects with a variety of types and complexity., • Experience working in a highly decentralized, consensus-driven environment, such as an academic institution., • Experience with establishing and growing collaborative partnerships, with excellent listening and follow-up skills., • Strong communication skills, both written and verbal, with the ability to translate technology concepts to non-technical audiences, and motivating teams to accomplish projects goals., • Ability to communicate honestly and transparently with all levels of an organization while maintaining professionalism and respect, including in the face of project issues or changes., • Must be well-organized, detail-oriented, a self-starter and a proactive problem solver, with an eye to preventing issues early, and identifying alternative / mitigation approaches., • Ability to effectively navigate and drive multiple priorities and balance conflicting or changing demands., • Proven success meeting project deadlines, budgets, and timelines while keeping tracking documentation up to date., • Must embrace and advance Johns Hopkins' commitment to the dignity and equality of all persons, inclusive of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, and veteran status. Classified Title: IT Project Manager Job Posting Title (Working Title):IT Project Manager (IT@JH Research IT Solutions) Role/Level/Range: ATP/04/PG Starting Salary Range: $99,800 - $175,000 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 8:30am-5:00pm FLSA Status:Exempt Location: Remote Department name: IT@JH Research IT Solutions Personnel area: University Administration

IT@JH Research IT Solutions is seeking a Systems Engineer who is responsible for supporting researchers across Johns Hopkins University. This role involves managing Azure subscriptions and AWS accounts, as well as providing assistance with High Performance Computing (HPC) (Linux), secure storage devices and virtual desktop environments (Windows). In addition to offering support, the position is responsible for deploying various Cloud based services and collaborating with other IT@JH teams and customers to gather requirements that align with customer needs. A key responsibility includes ensuring that all solutions are secure and compliant with NIST SP 800-171 standards, when applicable, thereby contributing to the integrity and security of research initiatives within the institution. The nature of work assignments is ticket-based, as well as project based. Expectations will be set my management with weekly check-ins with the technical team/architect to review progress and challenges to task completion. Once the employee is fully onboarded, technical tasks will mostly be completed independently. Job Scope/Complexity Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions. Responsible for full life cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes. Complex and large projects typically are applications/systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems. Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications. Disruptions are without obvious or simple workarounds. Build and maintain client relationships through positive interactions. May help lower-level positions. Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Projects often require interaction with various departments and teams both within and outside the department. Work is complex. Specific Duties & Responsibilities • The responsibilities listed below are typical examples of the work performed by this position., • Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Systems Analysis/Design (Environment/Platform) • Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues., • Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product., • Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers., • Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes., • Research, recommend, and implement new technologies based on the value to the institutions., • Works with vendor processes and products to improve the quality and fit for the institutions. Typically establishes product mastery and demonstrates initiative for improvements. Install & Configure • Install and configure complex server hardware and operating systems by following technical documentation to provide a working product., • Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity., • Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers., • Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability. Maintain & Troubleshoot • Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment., • Monitor and tune the system by following documentation and procedures to achieve optimum performance levels., • Develop complex scripts and solutions by using departmental standards to automate systems management., • Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment., • Design and/or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security., • Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users., • Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers., • Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause., • Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution. Project Collaboration & Lifecycle Participation • Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors., • With assistance of the project team, develop RFPs from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions., • Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor., • Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers., • Participate in scheduled project team meetings by attending all meetings to provide input to the project team., • Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference., • Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way., • Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way., • May participate in Institutional and Departmental committees and initiatives. On-Call Requirement • Participation in on-call rotation is required. Minimum Qualifications • Bachelor's degree., • Four years related experience., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Extensive working experience with Cloud technologies, specifically Microsoft Azure and Amazon Web Services (AWS)., • Proficiency in both Windows and Linux operating systems., • Demonstrated ability to gather project requirements and design secure project solutions that align with IT@JH standards., • Proven experience working in multi-layered, complex organizations, demonstrating the ability to navigate organizational structures and collaborate effectively across diverse teams and departments., • Possess the flexibility and willingness to attend infrequent team meetings in Baltimore, MD, as needed to facilitate collaboration and communication among team members. Classified Title: Systems Engineer Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 8:30am-5:00pm FLSA Status:Exempt Location: Remote Department name: IT@JH Cloud and Virtualization Services Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ___. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the ___. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at ___. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit ___. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred. Excellent customer service and relationship management sk

Customer Service Representative.The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly".The CSR works to support store management and facilitate the completion of all store level tas

Job Description Urgently Hiring General Motors Sales Associate - Glen Burnie, Maryland If you’re ready to kick your sales career to the next level? Now is the perfect time to join our Sales Team at i.g. Burton of Glen Burnie. This is the opportunity for you to turn your sales skills, excellent customer service and industry expertise into major profits. The sky is the limit for highly motivated, results-driven team players who want to not only close the sale, but to turn new buyers into lifetime customers. Job Responsibilities • Understand and implement dealership sales process, • Own every aspect of the sales process (from new client prospecting to vehicle delivery), • Present and demonstrate inventory, • Review, update and manage daily inventory reports, • Create and execute strategies for increasing market share, • Prepare and review monthly plans with sales leadership, • Maintain Customer Service Index, Gross Average and monthly units to dealership standards, • Remain up-to-date on products, market trends and certification Experience, education and prior sales training are a PLUS. Benefits In addition to career-long personal development, our associates enjoy a number of benefits, including: • Health Insurance, • Dental Insurance, • Vision, • Short Term Disability, • Long Term Disability, • Life Insurance, • Paid Time Off, • 401K Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Job Description Overview Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities Customer Service Representative – Home Healthcare Intake & Insurance Verification Job Summary Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. In the State of MD, this position pays between $21.00/hr. – $23.00/hr., depending on related experience, plus bonus opportunity. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Ability to work cooperatively with others., • Assist with office operations including supply monitoring, deposits, and batch reporting., • Collaborate with outside agencies to resolve patient issues and ensure continuity of care., • Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries., • Coordinate documentation and service setup for respiratory products and medical equipment., • Deal politely with patients and referral sources., • Maintain organized records and referral logs in compliance with JCAHO and company standards., • Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers)., • Manage several tasks at once., • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes., • Predictable and regular attendance (arrive to work on time)., • Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork., • Provide technical assistance and support for walk-in and retail equipment requests., • Performs other duties as assigned.Why Join Rotech?, • Be part of a mission-driven team improving lives through home-based care., • Work in a supportive environment with opportunities for growth and advancement. Qualifications Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws., • Drug screen (when applicable for the position), • Compliance with healthcare facility credentialing process (when applicable for the position), • One year of related work experience, preferred, • Experience in home healthcare, medical billing, or patient intake (preferred)., • Familiarity with insurance verification and reimbursement practices., • Ability to interpret and respond to various forms of communication (verbal, written, visual), • Capable of working independently and collaboratively within a team, • Demonstrated problem-solving, time management, and organizational skills, • Excellent verbal and written communication skills in English, • Maintain confidentiality and handle sensitive information with discretion, • Email transmission and communication, • Internet navigation and research, • Microsoft applications; Outlook, Word and Excel, • Ability to lift and carry office and patient equipment (minimum 35 lbs), • May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations, • Must be able to sit, stand, walk, talk, and listen for extended periods, • Regular contact with patients and equipment may involve exposure to contagious pathogens, • Requires close vision for reading small print on screens and paperwork

Job Description Various receptionist and clerical duties in a clinical practice including answering phones, greeting patients, and limited scheduling, checking in/checking out duties with or without insurance registration or charge entry; and other duties as assigned. ESSENTIAL FUNCTIONS • Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices., • Exhibits entry level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities., • Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Module., • Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered., • Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs., • Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices., • High school diploma or general education degree (GED) preferred, • One year related office or customer service experience, • Entry level computer skills, • Strong customer service

Job Description NOW HIRING – IMMEDIATE START | PAID TRAINING PROVIDED Ameritech Construction is a trusted and established Home Improvement Company dedicated to helping homeowners enhance their homes while saving energy and reducing costs. We take pride in developing our team members through hands-on training in Management, Marketing, Sales, Communication, Customer Service, and Problem Solving. This position is in-person only (not remote). We’re seeking motivated, professional, and goal-oriented individuals who are ready to make a meaningful impact in their community while building valuable lifelong skills. Average Weekly Earnings: $1,000 – $1,500 Annual Income Potential: $50,000 – $80,000+ ? Why Work With Ameritech • Paid, hands-on training – no experience necessary, • Full-time and part-time positions available, • Career advancement opportunities in management and leadership, • 401(k), dental, and health benefits, • Seasonal or permanent positions available, • Positive, growth-oriented team culture ? Job Responsibilities Customer Service Representatives • Serve as the first point of contact for homeowners, delivering exceptional customer service both in person and over the phone., • Clearly communicate the benefits of energy-efficient home improvements and company offerings., • Assist customers in scheduling free home consultations with our specialists., • Address questions, resolve minor concerns, and ensure a smooth customer experience from introduction to appointment scheduling., • Maintain accurate customer records and follow up with interested homeowners., • Represent the Ameritech Construction brand professionally at community events, trade shows, and local neighborhoods., • Educate homeowners about our energy-saving products and services., • Create a positive first impression that builds trust and brand awareness., • Help connect customers with consultation specialists to assess their home improvement needs., • Contribute ideas to enhance brand presence and community outreach campaigns. ? Qualifications • Must be motivated, dependable, and coachable, • Strong communication and interpersonal skills, • Ability to work both independently and as part of a team, • Reliable transportation required, • No prior experience necessary — we provide comprehensive training #hc217556

Job DescriptionBenefits: • Company parties, • Competitive salary, • Dental insurance, • Flexible schedule, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • $14.00 - $17.00/hrBenefits:, • Sick, vacation, and holiday pay (PTO), • 401(k), • Health, dental, & vision insurance plans, • Critical illness & accident plans, • Life insuranceOther Perks:, • Paid training, • Career progression, • Internal promotional opportunities, • Uniforms provided, • Equipment and tools provided, • And more!SERVPRO Team Holland Franchise Office Locations:, • Elkridge, MD, • Hagerstown, MD, • Westminster, MDDo you want an actual CAREER path and not just a job? Do you enjoy improving environments and helping others feel better? Are you a "neat-freak"? Do people call you "OCD"? As our newest SERVPRO cleaning technician, you'll be making a daily impact on other people's lives. We're seeking someone comfortable in challenging situations, who excels in multitasking, and is eager to elevate their skills. Beyond maintenance, learn mitigation cleaningtackling fire and water-damaged homes, biohazard cleaning, and content inventory. If you're self-motivated, possess superb interpersonal skills, and thrive in exceeding expectations, you could be our hero! As a valued SERVPRO Franchise member, enjoy competitive pay and growth opportunities. Explore our Fast Track to Supervisor program, starting as an Apprentice and growing into a management role. Responsibilities: • Treat clients with empathy, showcasing customer service skills for satisfaction., • Lead by example as a team player, actively engaging in work, learning, and cleaning., • Demonstrate multitasking abilities, coordinating activities on all assigned jobs., • Prepare for daily tasks, loading vehicles, cleaning equipment, and setting up staging areas., • Maintain a clean, organized workplace, leaving job sites with a neat appearance., • Ensure effective two-way communication with crew chief and other technicians, especially regarding customer needs and concerns., • Understand and adhere to safety guidelines on job sites, in the office, and during travel.Qualifications:, • A desire for a CAREER, this is not just a job, • Ability to take photos and type into electronic devices, • Valid Driver's License, • Experience in cleaning preferred, • High school diploma/GED, • Ability to successfully complete a background check subject to applicable lawPhysical/Work Environment Requirements:, • Exposure to chemicals - Wearing required protective equipment such as respirator, masks, gloves, etc., • Physically demanding jobs - Walking, kneeling, bending and standing for long periods of time, • Ability to carry 0-20 pounds of equipment into buildings and up/down stairwells All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Each SERVPRO Franchise is Independently Owned and Operated. Revised 9/24

< Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners to cultivate a community of advanced learners and connect students in and outside the classroom. We are seeking a Talent Acquisition Manager who will provide HR and Talent Acquisition support to the Center for Talented Youth including recruitment functions such as requisitioning, pre-employment processing, candidate sourcing, data reporting, and coordination. The person in this role will be part of the CTY human resources team which supports approximately 120 full-time staff members and approximately 1,800 casual instructional staff who work for our year-round online and summer in-person programs. Summer programs are anticipated to be held at ~12 locations around the United States in Summer 2025, serving over 5,000 students, and a large part of this role is to support full-service human resource functions related to summer sites and staffing. Specific Duties & Responsibilities Talent Acquisition • Identify workforce requirements to achieve organizational goals and objectives., • Create and implement talent acquisition and sourcing strategies for multi-level hiring and people management., • Manage recruitment process, including job postings, sourcing, interviewing, and candidate onboarding., • Establish and maintain management TA performance (KPIs, metrics, req status updates) and process adherence (data quality and TAS workflow)., • Provide reporting, forecasting, metrics development, and implementation that drives Talent Acquisition performance., • Establish effective working relationships with candidates, internal/external business partners, and professional organizations., • Ensure diverse pools of talent are identified and leveraged for candidate sourcing., • Manage and administer the sourcing and recruiting processes, including building and developing recruiting strategies for specific business lines., • Provide work direction to the recruiting team., • Ensure recruiting and employment practices align with federal, state, and local laws., • Review and optimize the recruitment process to ensure process efficiencies. Leverage existing and new metrics to measure effectiveness. Incorporate customer expectations and industry benchmarks into the metrics process., • Ensure a positive hiring manager and candidate experience., • Serve as an organizational representative at recruiting events., • Ensure the development of a robust qualified candidate pool. Administration • Serve as the primary point of contact for employees for talent acquisition., • Provide operational support in a high-volume, fast-paced recruiting environment., • Process Full-time, Part-time, and Limited instructor contracts., • Process new hire and termination process of all staff., • Coordinate the onboarding process which includes sending "Welcome" emails and offer letters; collecting employee information; and serving as a primary point of contact for the candidate. Analysis & Reporting • Identify staffing concerns, facilitate research, recommend recruiting solutions, and implement effective procedures and processes., • Track and analyze recruitment metrics to improve processes. Communication • Develop and implement communication strategies to market the organization to potential applicants. Work collaboratively with marketing and communications resources on applicable media (print materials, online presence, social media, etc.), • Proactively follow up with candidates to ensure their understanding of open positions, hiring process, background screening, and compliance requirements., • Effectively communicate hiring decisions to candidates. Team Management • In partnership with the HR Director, determine appropriate staffing levels, team structure, and hiring objectives., • Provide professional development to talent acquisition staff., • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. Internal Collaboration • Partner with the HR team, hiring managers, and leaders on workforce planning., • Consult with HR teams to ensure talent acquisition compliance., • Perform special employment projects as assigned., • Collaborate with Human Resource Business partners to ensure a positive hiring/onboarding experience for employees. Other Duties • Human Resources duties as assigned. Specific Physical Requirements • Must be available to work nights and weekends during the summer. Supervisory Responsibility • Lead team of 3 Sr. Talent Acquisition Specialists., • Manage 2 casual sourcing/recruiting staff. Special Knowledge, Skills, and Abilities • Knowledge of HR-related law., • Possess analytical and problem-solving skills., • Demonstrated ability to meet deadlines and prioritize work assignments., • Proactive customer service approach with the ability to communicate effectively., • Advanced knowledge of Microsoft Office tools including Excel. Minimum Qualifications • A Bachelor's Degree in Human Resources, Business Administration, or another related field is strongly preferred., • Five years of related work experience in the field., • Two years of supervisory experience., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • HR certification (HCRI or SHRM) or equivalent HR qualification., • Working knowledge of CA labor law, a plus. Classified Title: Talent Acquisition Manager Role/Level/Range: L/04/LE Starting Salary Range: $86,300 - $151,000 Annually ($90,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 8:30 - 5 FLSA Status:Exempt Location: Hybrid/Mount Washington Campus Department name: CTY Human Resources Personnel area: Academic and Business Centers

< The Johns Hopkins School of Medicine Research Management Services (RMS) Is seeking a Sr. Grants & Contracts Analyst, Post-Award. RMS supports the pre- and post-award administration for sponsored funding across multiple departments within the School of Medicine. RMS strives to provide the highest quality of customer service in sponsored research management to our customers including departments, faculty, key stakeholders and central teams including the Office of Research Administration (ORA), Sponsored Projects Shared Services (SPSS) and the School of Medicine Central Finance. The Sr. Grants & Contracts Analyst provides dedicated professional level sponsored funds management for more than 80% of time with specific responsibility for pre-award and post-award functions that includes, but may not be limited to, proposal preparation, submission, budget development, account maintenance and oversight, billing/invoicing, reporting, compliance, and closeout. This position works independently on a variety of grants/contracts that range from moderately to highly complex. These grants, contracts and awards may involve highly detailed budgets, multiple projects, cores and subawards, investigator-initiated projects, consortiums, DOD requirements, higher complexity foundation grants and pharmaceutical company sponsored clinical trials. While this role may assist with aspects of non-sponsored funds, the primary focus of this position is to ensure timely, effective, and efficient management of sponsored funding. Specific Duties & Responsibilities • Oversee and direct complex award management activities including monitoring and managing accounts, audits, evaluations and reporting., • Partner with and act as final point of contact with faculty and/or budgetary staff and the Office of Research Administration toward the planning and development of application submissions to various federal agencies, private agencies/foundations and commercial companies., • Understand and ensure compliance with institutional policies for the pre-award process and sponsor guidelines., • Review sponsored project proposals for assigned faculty prior to forwarding to the Grants & Contracts Manager and/or ORA for signature. Ensure accuracy and adherence to relevant guidelines., • Responsible for timely budget preparation for principal investigator review., • Serve as liaison between research units, central offices and funding agencies., • Review budgets and related justification for appropriateness and completeness of content., • Provide groundwork for subcontract negotiations., • Ensure compliance related to grant and contract management, including sponsoring organization guidelines, internal protocols, accurate protocol information within grant documents, conflicts of interest, etc., • Maintain ongoing updates and communications related to current awards, including regular auditing and reporting to principal investigators on financial status, and departmental leadership as needed., • Manage related post-award processes, including award setup, review, account setup verification, and ensure that staff are set up appropriately., • Ensure that post-award responsibilities are completed, including budget distribution, account reconciliation, e-form setup, effort reporting, cost transfers, invoice payments and finalization of paperwork related to subcontract setup., • Provide information and assistance to complete closeouts as needed., • Other duties as assigned. Minimum Qualifications • Bachelor's Degree., • Four years of related experience in sponsored research and/or financial positions., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula., • Successful completion of the Research Administration Training Program (13-15 months) is equivalent to two years of relevant experience for this position. If an employee does not successfully complete the program, no additional experience will be applied. Preferred Qualifications • Experience in an academic or medical setting. Technical Qualifications & Specialized Certifications • Knowledge of external federal guidelines/procedures for grants and contracts, including NIH, NSF, DOD and NASA. Technical Skills & Expected Level of Proficiency • Analytical Skills - Intermediate, • Attention to Detail - Intermediate, • Grant Closeout Procedures - Intermediate, • Grant Proposal Preparation - Intermediate, • Grant Regulations - Intermediate, • Grants and Contracts Management - Intermediate, • Oral and Written Communications - Intermediate, • Record Keeping - Intermediate, • Regulatory Compliance - Intermediate, • Relationship Management - Intermediate The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Sr. Grants & Contracts Analyst Job Posting Title (Working Title):Sr. Grants & Contracts Analyst, Post-Award (SOM - Central Finance) Role/Level/Range: ATP/04/PD Starting Salary Range: $62,900 - $110,100 Annually ($86,500 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri, 8.30am-5.00pm FLSA Status:Exempt Location: Remote Department name: SOM Admin Finance Research Services Personnel area: School of Medicine

< The Johns Hopkins Police Department is committed to the equitable delivery of police services that prioritizes the well-being of our students, staff, faculty and guests. We build trust by engaging our community and partners as co-creators of the campus safety environment. We employ knowledgeable, service-focused professionals who embrace diversity and recognize that safety is a community effort. Johns Hopkins Police Department is seeking highly motivated individuals to serve as Captain - JHPD. We are accepting applications for lateral police candidates who meet the experience qualifications as a certified law enforcement officer in a full-service law enforcement agency (Maryland or Out-of-State). Applicants must be Maryland Police and Correctional Training Commission (MPCTC) Certified OR meet Comparative Compliance Standards. Police Captains work in a team environment with integrity, professionalism, humanity and courage to protect the lives and property of the Johns Hopkins community. Johns Hopkins Police Captains regularly engage with students, faculty, staff and visitors in a variety of ways in order to provide services and information needed. Johns Hopkins Police Captains provide campus police services to the Homewood Campus, East Baltimore and Peabody Campus where officers will be assigned to work. They will ensure JHPD is a leader in the provision of responsive, quality and customer service-oriented policing. The Johns Hopkins Police Captain will lead through the lens of 21st century policing and ensures officers and supervisors perform their duties in a manner that furthers public trust. Work will be supervised on a daily basis by the Deputy Chief of Police. $15,000 CERTFICATION INCENTIVE - INCREASE TO BASE SALARY CITY RESIDENCY INCENTIVE - 20% OVER BASE SALARY Specific Duties & Responsibilities • Represents the JHPD's mission, vision and values when interacting with university, community, advocacy groups. Coordinates JHPD resources and activities via direction from their supervision to address concerns about university and community issues., • Represents the JHPD leadership team when interacting with university, community, advocacy groups., • Provides the full level of law enforcement work, enforcing laws, rules and regulations governing the safety and protection of individuals, buildings and property. Performs simple and complex problem-solving projects designed to enhance safety and prevent or reduce harm., • Provides direct support for the allocation and direction of resources (manpower, vehicles, equipment and supplies) to meet the needs of the JHPD and is responsible for management of operational and overtime expenditures to ensure that funds utilized are used appropriately and within the mission of the JHPD., • Provides direct support in planning, organizing, directing and evaluating the performance of assigned sworn staff; ensures performance requirements and personal development goals are met. Ensures priorities and community policing strategies for the patrol area are properly managed, holds supervisory personnel responsible for completing initiatives and performance management of staff., • Provides management of day-to-day operations of assigned area of police department, which includes direct supervision and performance management of Lieutenants and Sergeants who oversee police officers assigned to a patrol area. Holds supervisors accountable for executing proactive and community policing initiatives, as well as crime initiative strategies. Looks for opportunities to actively engage in community policing and models such for officers., • Provides oversight and coordinates the functions of an operational, administrative, or support operation., • Responsible for assisting with various facets of a developing operational strategy, including the development of problem community-oriented policing protocols, community engagement plans, and weekly crime plans., • Maintains a visible presence to serve as a positive resource and actively develop relationships with community stakeholders to successfully implement initiatives to deter crime., • Ensures subordinates regularly use and promote procedural justice principles, de-escalate situations as necessary, and are engaged in community policing and problem- solving activities., • Coaches subordinates about performance issues, and trains subordinates in the handling of general management problems, monitors subordinates' professional behavior to proactively address potential issues, and recommends corrective action to address performance problems., • Supervises special assignments and details as required., • Coordinates and cooperates with Campus Safety and Security Command Staff in the preliminary and follow-up investigations of complaints, reported criminal offenses, and disruptions., • Communicates and continually supports effective relationships with the faculty, staff, students, public, other law enforcement agencies, and public officials., • Participates as instructed in specialized unit activities such as crime prevention, recertification instruction, criminal investigations, or special events., • Responds to calls for assistance and emergency service as needed and takes appropriate action; de-escalates situations as reasonable and appropriate., • Provides the public with safety information and conducts community related public safety programs as needed., • Collaborates with local and state law enforcement agencies when needed., • Performs related duties as assigned. Requirements • Must be a citizen of the United States or a permanent legal resident of the United States., • May be an honorably discharged veteran of the United States Armed Forces., • Has submitted an application for United States citizenship that is pending approval and Submit documents to the hiring law enforcement agency that support a claim of, Citizenship or Permanent legal residency and proof of a pending application for United States citizenship., • Applicant must provide official proof of separation from the military in good standing with an honorable discharge prior to being extended a conditional offer of employment., • Must not have been convicted of a felony., • Must demonstrate physical ability to perform job., • Must possess and maintain a Valid Driver's License., • Must have current MPTC certification or other non-Maryland state certification., • Finalists will be required to complete a comprehensive background check, including drug test, medical, polygraph, and psychological evaluation. Work Environment • This position regularly works both indoors and outdoors., • The position may also work under exposure to hazardous physical activities, works in all types of weather conditions and at all times of day, and interacts with individuals under physical and/or emotional stress., • Duties may require the operation of a motor vehicle., • The position may be subject to call-in during emergencies and staffing shortages and may work a rotating shift, holidays and weekends., • The work environment is highly diverse and demands a high level of cultural competence in interpersonal communications and interactions. Physical Demands • Duties require physical health, strength, agility and stamina., • The work may entail sitting, standing, walking, running, bending, stooping, reaching, lifting, crawling, kneeling, climbing and lifting and transporting both objects and persons., • Work requires eye-hand coordination, manual dexterity, near vision acuity, and the ability to see and read printed material and computer screens., • Duties involve oral, written, electronic and telephonic communication. Comparative Compliance Standards (for out-of-state applicants) • Minimum of 750 hours of acceptable entrance-level police academy training (not including firearms, field training, or in-service training) to meet COMAR and MPCTC requirements, • Must currently be in good standing with a full-service law enforcement agency or have retired in good standing within 2 years of application, • Comparative Compliance applicants must provide the academy curriculum that was completed with the total number of hours and provide a graduation certificate including successful completion of the academy Conditions of Employment • Satisfactory completion of a Maryland Police Training Commission recognized or approved Police Academy Training program and successful completion of a Police Field Training program., • Employees in this job class may be subject to pre-employment and random drug testing., • Employees in this job classification will serve a one- year probationary period. Other • Certification as a sworn Police Officer recognized by the Maryland Police Training Commission or other state through the Comparative Compliance Training for lateral candidates. This is an abbreviated entrance level program designed for previousCertification as a sworn Police Officer recognized by the Maryland Police Training Commission or other state through the Comparative Compliance Training for lateral candidates. This is an abbreviated entrance level program designed for previously certified Maryland police officers who have been separated from law enforcement between 3 and 5 years, and non-Maryland state officers who completed an acceptable entrance level academy in another state or through the federal government as approved by the Maryland Police Training Commission., • Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements. Minimum Qualifications • Bachelor's Degree in Criminal Justice or related field., • Ten (10) years of total service as commissioned law enforcement officer., • A minimum of three (3) years of service in the rank of Lieutenant or a minimum of two (2) years of service in the rank of Captain or higher in an agency of similar size., • Distinguished service record, including excellent performance rating and no record of serious or repeated disciplinary actions or citizen complaints., • This position does not allow for an equivalency. Preferred Qualifications • Seven (7) years' experience of law enforcement in a university/school setting., • Five (5) years of service in the rank of Captain or higher in an agency of similar size. Classified Title: Captain JHPD Role/Level/Range: ATP/04/PG Starting Salary Range: $99,800 - $175,000 Annually (Commensurate w /exp.) Employee group: Full Time Schedule: Mon - Sun 40+ FLSA Status:Exempt Location: Homewood Campus Department name: VP for Public Safety Office of Personnel area: University Administration

< We are seeking an Office Assistant who will provide general clerical and administrative support to the assigned office or department. Specific Duties & Responsibilities • Maintain calendar and schedule appointments and meetings., • Complete various requests for office supplies and equipment., • Assist with preparation of correspondence, manuscripts, and grant proposals., • Type, format, edit, and proof materials and communications., • Support the coordination and execution of special events., • Make routine travel and hotel accommodations., • Organize and maintain paper and electronic files., • Perform data entry., • Open, sort and screen mail., • Support and organize various office activities and/or priorities., • Collect documents and scan physical documents into digital formats., • Resolve inquiries and advise on university procedures as needed., • Greet and assist visitors and customers., • Answer telephone, screen and assist callers, and relay messages., • Other duties as assigned. Minimum Qualifications • High school diploma or graduation equivalent., • Six months of related experience., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Technical Qualifications & Specialized Certifications • Some experience with Microsoft Office programs including Outlook, Word, Excel and PowerPoint. Technical Skills & Expected Level of Proficiency • Calendar Management - Developing, • Customer Service - Developing, • Data Entry - Developing, • Electronic Office Tools - Developing, • Event Coordination - Developing, • Office Procedures - Developing, • Oral and Written Communications - Developing, • Record Keeping - Developing The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Office Assistant Job Posting Title (Working Title):Office Assistant (Admissions Office) Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $15.70 - $25.25 HRLY ($16,000 targeted; Commensurate w/exp.) Employee group: Casual / On Call Schedule: Monday - Friday (Up to 15 hours per week) FLSA Status:Non-Exempt Location: Remote in Baltimore, MD Department name: Admissions Office of Personnel area: School of Nursing

< The IT Technical Support Officer provides frontline technical support for Jhpiego's global staff, including user support for equipment, software, networking, and cybersecurity. The role requires a service-oriented and organized professional who can troubleshoot, prioritize, and resolve a variety of IT issues while upholding global IT standards and policies. The incumbent will support Jhpiego's growing digital ecosystem ranging from Microsoft 365 and Azure environments to endpoint management, AI-enabled productivity tools, and cybersecurity controls, ensuring a secure, reliable, and user-friendly experience. This includes managing service requests, maintaining IT assets, supporting secure connectivity, and assisting in technology evaluations and pilots related to AI, automation, and emerging technologies. Specific Duties & Responsibilities: Services and Support • Respond to and resolve service requests, Install, configure, and manage laptops (Windows and MacOS)., • Dispatch, assign, and categorize help desk requests in the ticketing system., • Remedy all issues relating to laptop security., • Assist in monitoring and maintaining local network infrastructure including switches, routers, and wireless access points., • Support basic firewall configurations and VPN access setup for remote users., • Perform routine security checks on devices and reports vulnerabilities., • Support patch management and antivirus updates across user devices., • Verify that Microsoft Windows and Core Software are at current standard versions., • Maintain IT equipment including replacement partsand warranties., • Provide Audio/Visual support for web conferencing services: set up equipment, maintain conference rooms and coordinate delivery of services with the customer., • Provide troubleshooting, reports reoccurring issues, and research trends for Jhpiego-supported systems., • Troubleshoot Network Security Wireless, SharePoint and other related issues before escalating., • Manage processes and procedures for loaner equipment, services and training for laptops, phones, tablets, projectors, and digital cameras., • Build and maintain the computer core images using imaging software and/or similar tools., • Train and support staff on Microsoft 365 toolsand core software., • Conduct on-boarding and off-boarding sessions on Jhpiego's IT services and policies,, • Coordinate purchase and support with customers and vendors, for Jhpiego Software and hardware., • Test core and noncore hardware\software for Apple and Windows devices., • Perform routine endpoint and security checks; reports and remediate vulnerabilities., • Support AI-based tools for collaboration and productivity (e.g., Copilot for M365)., • Test, evaluate, and recommend new technologies for improved efficiency and security. Compliance & Security • Ensure adherence to Jhpiego Global IT and Data Protection policies., • Implement and monitors endpoint security, certificate management, and data encryption standards., • Coordinate with Global IT team to develop a schedule for key activities and reviews., • Document configurations, incidents, and changes per ITSM processes., • Maintain IT asset inventory and assists in secure equipment disposal., • Support cybersecurity awareness campaigns and reports on compliance posture., • Follow Jhpiego's global IT Service Management (ITIL-based) procedures. Collaboration & Projects • Participate in local and global IT initiatives and pilots related to AI adoption, cybersecurity, and process automation., • Prepare and shares periodic service and project reports., • Collaborate with the Network and Security teams on escalated issues., • Participate in Documenting and maintaining user guides, FAQs, and training resources. Minimum Qualifications • High school diploma or graduation equivalent., • Three years of related experience, including help desk or comparable IT client service., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula., • Ability to travel internationally. Preferred Qualifications • ITIL Foundation and/or Microsoft Technology certifications preferred (e.g., MD-102, MS-900), • CompTIA Network+ or CompTIA Security+, • Microsoft Certified: Security, Compliance, and Identity Fundamentals, • AI Fundamentals or equivalent certification, • Prior experience supporting users in a hybrid (on-site and remote) global environment., • Exposure to cloud infrastructure (Azure) or IT operations automation tools. Special Skills, Knowledge & Abilities: • Strong troubleshooting skills with working knowledge of network infrastructure, Active Directory, Azure AD (Entra ID), and security protocols., • Basic understanding of TCP/IP, DNS, DHCP, VLANs, and Wi-Fi configuration., • Familiarity with endpoint management using Microsoft Intune and Defender for Endpoint., • Exposure to Zero Trust principles, identity protection, conditional access, and multi-factor authentication (MFA)., • Knowledge of cybersecurity best practices, such as phishing prevention, data classification, and device hardening., • Awareness of AI-powered tools (e.g., Copilot, ChatGPT, Power Automate, or similar) and their safe, compliant use in workplace productivity., • Experience supporting Windows and macOS laptops and mobile devices (iOS, Android)., • Proficiency with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive)., • Strong customer service orientation, ability to communicate technical issues clearly to non-technical staff., • Excellent written and verbal communication and documentation skills., • Ability to manage multiple tasks, prioritize effectively, and work independently or collaboratively in a global team., • Experience training staff in technology use and cybersecurity awareness., • Back stop Jhpiego Help Desk team members, as scheduled in Baltimore/Washington DC Classified Title: Sr. Technical Support Analyst Job Posting Title (Working Title):IT Technical Support Officer Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: $63,095 - $77,773 Commensurate with Experience Employee group: Full Time Schedule: Mon - Fri 8:30 AM - 5:00 PM FLSA Status:Non-Exempt Location:Jhpiego Department name: 60000107-Global IT Personnel area: Academic and Business Centers

< IT@JH Research IT Solutions is seeking a highly collaborative, user-centered Research IT Facilitator, who will provide analysis and facilitation services for a range of IT solutions developed to meet the diverse needs of the Johns Hopkins University (JHU) and Johns Hopkins Medicine (JHM) research community. This role will contribute to critical delivery of service offerings for the Research IT Solutions unit being rolled out under the Office of the Deputy CIO, as part of Johns Hopkins' expanding central IT support for the research mission. Research IT Solutions offers a coordinated experience to investigators through the design and facilitation of secure, cutting-edge IT solutions and services, developed and supported in collaboration with key IT teams and support partners across the institution. Research IT Solutions bridges the gap between technology and research, helping investigators navigate the complexities of IT throughout the research lifecycle. Analysis and Requirements Gathering. The Research IT Facilitator provides intake and consultation services for a range of research IT solutions and platforms available for investigator teams and projects across the many disciplines of scientific inquiry at Johns Hopkins. Elicits and documents particular use case inquiries and needs, with relevant requirements around project makeup, data, systems, integrations, funding, compliance, and timeline. Helps investigators navigate required approval and provisioning steps depending on project phase and compliance context, such as sensitivity of data, type of research, and applicable regulations. Facilitates connections and workflow hand-offs with other research support teams such as research administration, IT security, library services and more. Maintains standard procedures and tracking systems to capture user requests and solution fulfilment, regularly gather user experience perspective, and inform the research IT solutions program. Design and Development. The Research IT Facilitator maintains, refines and helps expand a library of solution patterns and templates to streamline solution selection, investigator onboarding facilitation, and relevant customization for individual research projects. Helps investigate new or improved solution ideas (whether IT or investigator-initiated) to assess feasibility, fit for purpose, options for customizations and valuable extensions to expand the reach of research IT solutions and achieve better alignment with investigator needs. Participates in research IT solution design, development and prioritization by providing the investigator perspective and documented knowledge of use cases, key requirements, value, caveats, gaps, and user feedback. Testing and Documentation. The Research IT Facilitator develops and maintains quality user guides and training resources for solution onboarding and support, as well as internal reference documentation, including use case library, solution mapping, approval workflows, user provisioning checklists, and test cases to ensure repeatability and operational excellence. Provides thorough testing feedback for new solution platform and pattern developed, to identify potential issues, caveats and user impact, including coordinating user testing and feedback when appropriate. Contributes communication content for website, slides, outreach materials, and internal knowledge repository. Implementation and Maintenance. The Research IT Facilitator facilitates access, training, and support of investigators when onboarding their projects and teams to research IT platforms, and throughout the lifecycle of their projects. Facilitates timely provisioning and development of solutions in coordination with other IT and research support teams, and in conformance with Johns Hopkins IT security standards and applicable regulatory areas (federal/local policies, granting agencies, IRB, etc). Monitors adoption, utilization, and ongoing activity associated with the research IT solutions and platforms and identifies areas needing further support or refinement to improve the user experience and the strength of the solutions. Specific Duties & Responsibilities • The responsibilities listed below are typical examples of the work performed by this position., • Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility., • Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate. automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use., • Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering., • Create test strategy based on the analysis of design document and requirements., • Design test plans for projects and work with project teams and business partners to obtain approval., • Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards., • Generate test scripts and perform test analysis. Test scripts will be manual or automated., • Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data. governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed., • Report test results and metrics to management and team in timely matter., • Define test cases, scripts and corresponding data sets., • Manage and execute test preparation activities with minimal supervision., • Perform test execution and defect tracking (if applicable), • Learn, support, maintain and train users on testing tools., • Identify other uses and expansion of the tool sets., • Write business cases, business requirements, develop functional specs and functional prototypes., • Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions., • Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems., • Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance. Minimum Qualifications • Bachelor's Degree., • Five years of related experience preferably within testing and business requirement gathering., • At least 5 or more years of business requirement gathering experience and/or hands-on experience with system / integration / user acceptance testing (automated and manual)., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Advanced Degree or multi-year lab experience in a scientific discipline, with strong understanding of the research project lifecycle., • Proven written, verbal and interpersonal skills, with exceptional listening and customer service skills and the ability to translate technology concepts to non-technical audiences., • Experience providing training and IT facilitation services., • Project management experience is desirable., • Knowledge and experience with technologies and engineering principles used in research such as for study information/data capture, management and storage, specimen and other lab asset inventory, scientific instrument management, advanced analytics and computing, or other research IT / informatics infrastructure components., • Knowledge of regulatory requirements for human subject research including the HIPAA Security Rule, the HIPAA Privacy Rule, and the HHS Federal Policy for the Protection of Human Subjects. Awareness of other types of regulations and standards pertaining to research, especially around data management and sharing policies, protection of sensitive information, such as under NIST, FISMA or FERPA requirements, and Good Lab Practices., • Ability to exercise judgement with adequate supervision, with a good balance of providing timely information and escalation awareness. Ability to communicate honestly and transparently with all levels of an organization while maintaining professionalism and respect., • Must embrace and advance Johns Hopkins' commitment to the dignity and equality of all persons, inclusive of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, and veteran status. Technical SkillsExpected Skills/Proficiency Level • Agile Methodology - Intermediate, • Application Architecture - Intermediate, • Data Architecture and Design - Intermediate, • Data Visualization - Intermediate, • JIRA - Intermediate, • Operating Systems - Intermediate, • Product Requirements - Intermediate, • Software Development Life Cycle - Intermediate, • Software Documentation - Intermediate, • Systems Architecture - Intermediate, • User Story - Intermediate, • Workflow Management - Intermediate Knowledge, Skills and Abilities • Strong analytical, interpersonal and problem-solving skills., • Experience creating test scripts (automated and manual)., • Effective in team setting or as individual contributor in an IT setting., • Ability to multi-task & support multiple priorities / multiple deliverables., • Excellent technical skills (e.g. HP Quality Center, HP Quick Test Pro, HP Load Runner) and ability to apply it., • Strong understanding of IT concepts, development life cycles and best practices., • Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers., • Excellent written and oral presentation skills; must have facilitated and guided users through requirements sessions with a combination of prototype and storytelling., • Ability to independently lead or facilitate meetings and perform as a team player in one or multiple agile/waterfall teams., • Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance., • Strong critical thinker with problem solving aptitude and ability to take initiative with an analytical perspective., • Strong understanding of the Agile development methodology and requirement gathering process. Classified Title: Business Solution Analyst Job Posting Title (Working Title):Research IT Facilitator (IT@JH Research Solutions) Role/Level/Range: ATP/04/PE Starting Salary Range: $73,300 - $128,300 Annually (commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 8:30am-5:00pm FLSA Status:Exempt Location: Remote Department name: IT@JH Research IT Solutions Personnel area: University Administration

< We are seeking anAdmissions Coordinator who will serve as the first point of contact for prospective students and assists with all phases of day-to-day admissions operations support. Responsibilities may include application processing and management, communications support, event support, reports, and scheduling. The Admissions Coordinator's main responsibility is to check in, process and review submitted applications in CAS Systems and/or Slate for completeness, based on policies and requirements for several programs and departments. Coordinators work with departments and applicants to complete files by stated deadlines, review applications and supporting materials (including transcripts and credential evaluations for equivalency. Specific Duties & Responsibilities • Serves as the first point of contact for applicants., • Manages communication with large volumes of applicants through various stages of follow-up., • Provides admissions process information to prospective students and provides applicants with admissions status information., • Research questions, troubleshoots, responds directly to inquiries, and refers matters as appropriate., • Communicates with academic programs on all admissions process issues., • Refers prospective and current applicants to appropriate department contacts for degree program information., • Assist with logistics and operations of group information sessions, open houses and other recruitment fairs, etc., • Maintain electronic admissions records., • Assist in the collection of admissions statistics throughout the admissions cycle using admissions software (e.g. SIS and Slate) and other appropriate sources., • Retrieve and analyze student academic and demographic data to assist management with predictive modeling., • Monitor and report student interaction trends and outcomes in support of strategic objectives., • Process and track payments, reimbursements, and budget reports., • Schedule space for Admissions meetings and events., • Perform other duties as assigned In Addition to the Duties Above • Key Liaison between Admissions and Academic Coordinators to troubleshoot application and system issues., • Assist departments and programs with setup of reports, queries in WebAdMIT and Slate., • Responsible for working in Slate and WebAdMIT to create queries, communications, forms and rules to assist with operations and processing., • Liaison with vendors (such as testing agencies and credential evaluation agencies) when needed to ascertain discrepancies between admissions materials., • Review and revise relevant sections of the department manual. Recommend., • Updates to the school's Policy Procedure Memoranda's (PPMs) as they relate to admissions requirements, policies and procedures. Minimum Qualifications • High School Diploma or graduation equivalent, • Four years progressively responsible administrative experience, • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Bachelor's Degree preferred., • Proficiency in basic data management systems and computer applications (e.g., Word, Excel, Access, PowerPoint); willingness and ability to learn additional applications as needed. Technical Skills and Expected Level of Proficiency • Application Processing and Management - Awareness, • Customer Service - Awareness, • Data Management and Analysis - Awareness, • Documentation Imaging and Management - Awareness, • Event Coordination - Awareness, • Financial Management - Awareness, • Oral and Written Communications - Awareness, • Record Keeping - Awareness, • Student Information Systems - Awareness The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Admissions Coordinator Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday to Friday: 8:30am - 5:00pm FLSA Status:Non-Exempt Location: Hybrid/School of Public Health Department name: Admissions Personnel area: School of Public Health

We are seeking, Heating, Ventilation, and Air Conditioning (HVAC) Mechanical Shop Supervisor (HVS) plans, assigns routine and preventative maintenance tasks, supervises 2 Assistant Supervisors (Plumbing and HVAC), inspects the work of 25 technicians, Maintenance Mechanics and Plumbers, who are responsible for the maintenance and repair utilizing the CMMS system. The supervisor is responsible for the mechanical equipment installed in all buildings on the Homewood Campus. The Campus is comprised of approximately 50 buildings, totaling nearly 4,000,000 gross square feet of space. Each building has an independent HVAC and building automation system designed to create and sustain the building's indoor environmental conditions, which are vital for successfully executing the University's core mission of education and research. The Mechanical Shop Supervisor's primary duties and responsibilities are carried out with considerable independence within the framework of established policies, procedures, and guidelines. The Supervisor is responsible for formulating and developing unit goals and objectives and providing technical assistance and training to assigned staff based on 10 years or more of service trade knowledge in the HVAC and plumbing fields. The Supervisor's work and results are evaluated and reviewed through metrics provided by CMMS (Maximo) data to determine the success and efficiency for the department. Inspection and analysis of records, as well as daily logs reports, completed work orders, and equipment and system preventative maintenance and performance. This position reports to the Director of Operations and Maintenance. Specific Duties & Responsibilities • Ensures budgeting guidelines are met; prioritizes shop expenditures to stay within budget and assists win preparation of capital and operations budgets., • Reviews, schedules, coordinates, and supervises the installation and maintenance of HVAC components and systems typically found on a large University Campus., • Develops, maintains, improves, and analyzes through the use of CMMS metrics, the preventative maintenance program for plumbing systems, aur conditioning, refrigeration and heating equipment; works closely with other maintenance and trades personnel to determine and coordinate repair and modification needs; ensures the timely completion; prepares and maintains records, correspondence and reports., • Applies basic principles and practices of employee supervision and participates in the training and development of employees., • Ability to work efficiently with building automation systems and train HVAC personnel on its usage., • Anticipates, recommends and procures supplies and materials needed for daily operations., • Demonstrates through CMMS metric analysis continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service., • Responsible for the hiring, evaluation, and promotion and if needed, the termination of employees., • Evaluates and trains subordinate personnel; reviews and maintains employee labor records; inspects work in progress and upon completion., • Reviews plans for future buildings and inspects new buildings to ensure compatibility with existing HVAC codes and maintenance standards., • Prepares labor and material estimates., • Maintains employee time records, including vacation and sick time reports. Utilizes the University's time keeping systems to accurately complete time and attendance reporting for subordinates., • Prepares and maintains a variety of records and reports, including employee accident reports., • Adheres to rules set forth in the bargaining unit contract., • Ensures budgeting guidelines are met; prioritizes shop expenditures to stay within budget and assists in preparation of capital and operations budgets., • Prepares and maintains a variety of records and reports, including employee accident reports., • Prepares labor and material estimates., • Develops and ensures the timely completion of preventive maintenance programs., • Coordinates HVAC outages when required., • Researches new operational methods, techniques and equipment and recommends their application where appropriate., • Assists with the preparation of specifications for the purchase of HVAC equipment, devices and supplies., • Manages moderately complex HVAC and plumbing installations and repairs performed by outside contractors., • Assists in capital planning process to forecast long term HVAC system upgrades and/or replacements., • Produces written documents when necessary, and uses personal computers to develop reports and/or spreadsheets., • Interprets university and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards., • Troubleshoots technical problems within HVAC and control systems, and determines necessary repairs; uses contemporary diagnostic equipment and hand tools to accomplish this., • Be proactive in identifying problems early before they become significant problems requiring greater resources for resolution., • Assists with maintaining campus steam and chilled water metering systems., • Maintains a safe work environment for direct reports., • Must be able to work overtime and respond to emergency calls 24/7., • Complete other duties as assigned by supervisor. Decision Making • Carries out duties and responsibilities with minimal to no supervision., • Makes decisions and establishes work priorities for subordinate staff., • Clearly maintains open communication with the Shop Manager and works collaboratively in the decision-making process. Authority • Manages and monitors the performance of subordinate staff, including participation in the hiring process and disciplinary actions. Communication • Must be computer literate and able to read and interpret plans, specifications, and technical manuals. Excellent written and oral communication skills. Physical Requirements • The Supervisor must have the ability to use their hands and arms to reach, feel, and operate tools and equipment., • The Supervisor must be able to stand, sit, and walk for considerable periods of time; be able to independently lift, push, or pull 50 lbs.; able to work indoor/outdoor in extremely hot and cold conditions; and able to work around moving and/or loud equipment. Minimum Qualifications • The Supervisor must be familiar with the principles and practices of employee supervision, including selection, training, work evaluation, and discipline., • They must have the ability to plan, coordinate, estimate, and safely execute the maintenance and repair of HVAC systems and equipment common to a large University., • The Supervisor must have the ability to read and interpret drawings, specifications, and manuals; have knowledge of applicable HVAC codes and standards; able to exercise independent judgment and initiative within established guidelines; and establish and maintain effective working relationships with students, staff, and faculty., • The Supervisor must be able to produce written documents with clearly organized thoughts using proper grammar and punctuation and must be computer literate., • The Supervisor must be able to work overtime and respond to emergency calls (24/7). Education • High School Diploma or GED required., • Formal training and/or education above the high school level in the HVAC, • field is highly desirable and preferred., • Master Level HVAC, Journeyman Plumbing and/or Steamfitter license required., • Universal CFC certification required., • Prior knowledge and usage of CMMS systems. Experience, Licenses, Certificates • Ten years' experience in the field of HVAC engineering, maintenance and repair, including 5 years of supervisory experience., • Valid driver's license required., • Experience with the operation of Building Automation and/or Energy, • Management systems, including both pneumatic and direct digital control systems., • Experience supervising in a union environment is preferred., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Mechanical Shop Supervisor Role/Level/Range: ATO 40/E/03/OH Starting Salary Range: $56,680 - $100,880 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday FLSA Status:Exempt Location: JH at Keswick Department name: Building Operations and Maintenance Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ___. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the ___. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at ___. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit ___. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Employee discounts, • Opportunity for advancement, • Paid time off, • Competitive Compensation Duties and Responsibilities: • Develop short and long-term goals and KPIs for the restaurant, • Hire, train, and manage employees and conduct periodic performance reviews, • Lead team in providing exceptional customer service, • Create and maintain a food and beverage budget, • Adhere to all health and safety rules and regulations, • Provide sales and productivity reports to upper management, • Develop and coordinate marketing efforts and community eventsQualifications:, • High school diploma/GED, • Previous restaurant management experience, • Familiarity with Microsoft Office, restaurant management software, and POS software, • Ability to remain calm and thrive under pressure, • Excellent management and leadership skills, • Strong communication and problem-solving skills

Job Description Description Supports delivering sales plan through effective execution of store and operational tasks. Building High Performing Teams: • Participates in the hiring process by screening and scheduling interviews for candidates, • Responsible for leadership tasks as delegated by the store manager, • Provide individual and team performance feedback and recommendations to managers, • Coach and reward in the moment to maximize selling potential of associates, • Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination, • Support on-boarding and continued training of sales associates Selling Effectiveness: • Lead and model the selling and customer experience standards, • Lead selling efforts to meet selling goals during scheduled shifts, • Ensure associates consistently execute to the selling model, • Display knowledge of product, company policies and store strategies, • Set the direction and goals for the day/shift when associates arrive for work, • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail, • Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs), • Support replenishment activities that keep the store full and abundant, • Assist with plan-o-grams, visual presentations, signage placement, etc. as directed, • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty, • Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues, • Responsible for communicating any issues during opening/closing shifts to the store manager, • Maintain policies and procedures, • Lead operational teams* Qualifications • Preferably an existing sales associate that aspires for management role, • Ability to foster a customer focused selling culture, • Demonstrated results (selling and operational), • Available for varied weekly shifts including weekend, closing and peak shifts

Job DescriptionJob Title: Commercial HVAC Service Technician Job Location: Elkridge MD Pay: $30-50/hr based on experience FLSA Status: Non-Exempt About: Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more. Hobbs & Associates - A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: To succeed in this role, a Commercial HVAC Service Technician must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include: • Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability., • Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support., • Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner., • Vehicle & Equipment Readiness – Maintain a clean, organized, and well-stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition., • Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field., • Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites., • Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs., • Other Duties as Assigned – Contribute to the team and company by stepping in where needed., • Some overnight travel may be required depending on jobsite location., • Partial tool set provided by the company., • All required PPE is supplied by Hobbs & Associates., • Technicians receive a company-issued corporate credit card for job-related expenses., • Extensive on-the-job training is provided at no cost to the employee, with opportunities to growExperience and Requirements:, • 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment., • EPA Universal Certification required; OEM-specific training or certifications preferred., • Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics., • Strong communication and customer service skills with a professional, team-focused mindset., • Valid driver’s license with clean driving record; able to pass a background check and drug screening., • Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces., • Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being., • Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage., • Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)., • Professional Development – Ongoing training opportunities and support for continuing education. RN9KoUAGHt

Job Description Customer Service Representative Location: Halethorpe, MD Full Time: Hourly Rate: $17-$20/hr. + other spiffs and bonuses About Len the Plumber Heating and Air When you join Len the Plumber Heating & Air, you’re not just starting a job—you’re becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we’d want for our own families. We celebrate wins together, invest in each other’s growth, and create an environment where you can do your best work and feel proud of the difference you make every day. Why join our team? • Competitive Pay, • Weekly paycheck, • Performance Bonus, • Free Uniforms, • 401(k) match & health benefits (Medical, Dental, Vision), • Short & Long-Term Disability + Life Insurance, • PTO, • Handle inbound customer calls and convert them into scheduled appointments, • Make outbound calls to schedule or follow up with customers, • Ensure customer satisfaction through follow-up calls, • Update customer records with accurate, timely information, • Maintain communication with dispatch and management, • Remain calm and professional under pressure, • Excellent verbal and written communication skills, • Positive, professional, and friendly demeanor, • Strong problem-solving and multitasking abilities, • Self-motivated, organized, and team-oriented All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

Job Description The Homebuyer Success Manager will support the operational delivery of Parity’s homebuyer programs, focusing on day-to-day execution and client support. This temporary, part-time role (20–30 hours per week) is ideal for a current or recent loan officer with experience in Maryland. The Manager will ensure smooth program operations, compliance, and high-quality customer experience, reporting to senior leadership but not serving as a strategic decision-maker. Key Responsibilities & Deliverables: • Mortgage and Loan Processing, • Guide homebuyers through the loan application and closing process, leveraging recent loan officer experience to answer questions and resolve issues., • Establish and maintain effective relationships with banking partners, mortgage lenders, and underwriters to support client loan applications., • Assist clients with end-to-end mortgage processing, including:, • Collecting and verifying required documentation (income, assets, credit, identification, etc.)., • Assessing client eligibility and advising on appropriate loan programs (conventional, FHA, VA, USDA, as applicable)., • Guiding clients through pre-approval workflows and preparing complete loan application packages., • Coordinating with lenders and underwriters to facilitate timely processing, conditions clearing, and pipeline tracking., • Ensuring strict adherence to underwriting guidelines and compliance with Maryland state and federal requirements (TRID, RESPA, ECOA, Fair Lending)., • Reviewing and explaining closing disclosures and loan documents to clients., • Collaborating with title and escrow companies to ensure a smooth closing process., • Providing immediate post-close support, including follow-up on funding, document delivery, and addressing any post-closing issues., • Process Execution & Improvement, • Execute established processes to enhance the homebuyer experience from contract to closing., • Collect and relay client feedback to senior staff for program improvement., • Support the implementation of trauma-informed and equity-centered approaches in client interactions., • Partnership Coordination, • Liaise with lenders, housing counseling agencies, and community organizations to facilitate client access to resources., • Coordinate with internal teams (Construction, Finance, etc.) to ensure seamless communication and resolve operational issues., • Reporting & Data Management, • Track and report key metrics (e.g., client satisfaction, program completion rates) using CRM and Excel., • Prepare summary reports for leadership on program progress and client outcomes., • Customer Experience, • Provide proactive, personalized support to homebuyers, ensuring a positive experience and timely resolution of concerns., • Current or recent loan officer experience in Maryland (required)., • Minimum 3 years’ experience in loan processing, housing counseling, or related fields., • Familiarity with first-time homebuyer programs, lending processes, and affordable housing., • Experience using CRM systems and Microsoft Office (Word, Excel, PowerPoint)., • Strong organizational, communication, and customer service skills., • Ability to work independently and as part of a team., • Commitment to equitable development and anti-displacement strategies., • Experience in affordable housing, case management, or community development., • Knowledge of trauma-informed care and human-centered service delivery., • Temporary, part-time (20–30 hours/week)., • Reports to CEO., • Focused on operational execution, not strategic leadership.

Job Description OVERVIEW Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance. We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside. SUMMARY Our Sun & Ski Sports store is seeking a driven Sales Associate. We are looking for candidates that have the passion and drive to be number one and to work in a team atmosphere! Customer Service is our mission. Here you'll help cultivate an environment that is exciting, interactive, and fun for both customers and employees! This is an amazing opportunity for a dynamic individual to earn significant additional compensation from their own personal sales. JOB RESPONSIBILITIES • Greet and assist customers with enthusiasm and a genuine smile., • Ensure you deliver exceptional Customer Service that is consistent and beyond expectations., • Take initiative to remain familiar with the merchandise carried in the store, including key features and benefits, as well as ability to make accurate suggestions to customers., • Attend product knowledge clinics/camps., • Assist with visual presentation of merchandise., • Ensure that you are aware of current advertised items and specials., • Notify Management of any suspicious people or situations., • Preferred: Outdoor Enthusiast, • Preferred: Sales experience, • Strong selling and customer service skills This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Company Benefits Pay: Hourly Rate + Commission Company/Vendor sponsored Product Knowledge/Training Adventure trips Employee Purchase Discount

< We are seeking aSr. Academic Program Coordinator who will be administrative responsibility for complex academic program elements requiring collaboration with students, faculty, and/or other departments. The Sr. Coordinator provides academic program coordination and overall academic program support within a department. Specific Duties & Responsibilities • Assist with student recruitment and marketing efforts for programs., • Advise students on academic requirements. May handle sensitive personal issues with students., • Coordinate aspects of the interview and application process., • Schedule, plan, develop, produce information sessions., • Assists with tracking and analyzing trends data, compiles data and generates reports., • Make recommendations concerning marketing, processing, business outreach., • May independently manage specific program activities., • Responsible for budget projections, stipend and other expenditure accounting, interface with financial aid and other student services., • Supports course and student activity scheduling., • Serve as liaison to other resources, e.g. Registrar's Office, Academic Advising, Admissions, Dean's office, other academic departments, Student Accounts., • Liaison to International Office and resource to students regarding visa issues., • Produce substantive reports for department faculty and administration., • Maintain room schedules, address and phone lists, emergency contact information., • Assist in special events planning and execution for receptions, open houses, social gatherings., • Maintain students' academic files and faculty evaluations., • Plan orientation for new students., • Advise students on program choices, choosing advisors, teaching opportunities, job applications., • May oversee the work of less experienced employees or students., • Other duties as assigned. Minimum Qualifications • High school diploma or graduation equivalent., • Five years progressively responsible administrative/academic experience., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma / graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Bachelor's Degree preferred. Technical Skills and Expected Level of Proficiency • Administrative Skills - Awareness, • Advising - Awareness, • Customer Service - Developing, • Database Management and Analysis - Awareness, • Event Coordination - Awareness, • Financial Administration - Awareness, • Oral and Written Communication - Awareness, • Project Management - Awareness, • Program Management - Awareness Classified Title: Sr. Academic Program Coordinator Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $21.25 - $29.05 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday. 8:30 am - 5:00 pm FLSA Status:Non-Exempt Location: Hybrid/Homewood Campus Department name: Mathematics Personnel area: School of Arts & Sciences

Johns Hopkins Public Safety Information Technology (JHPS IT) support internal clients including the Johns Hopkins Police Department (JHPD) in its three jurisdictional boundaries and Johns Hopkins Public Safety Administration and officers throughout the Johns Hopkins University, Johns Hopkins Health System and Johns Hopkins Medicine. JHPS IT also provides incident response and service request management to external clients throughout the Johns Hopkin University, Johns Hopkins Health System, and Johns Hopkins Medicine. We are seeking an IT Manager, Enterprise Applications and Data Services (EADS) who will be responsible for staff management and coordination/oversight of one or more JHPS-related IT-applications, IT databases, and data services that support JHPS, JHPD and their clients. They will also oversee management of EADS-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and customer satisfaction. Responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations. Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Manager will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities. Recognized as an expert in group's supported technologies. Specific Duties & Responsibilities Strategy & Planning • Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit., • With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs., • Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget., • Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance. Relationship Management • Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution., • Manages the customer relationship and satisfaction as well as adherence to service level agreements., • Creates and promotes a culture of excellent customer service., • Maintains relationships with customer base to better understand their needs and address organizational goals., • Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort., • Maintains relationships with technology vendors for the department., • Coordinate and work closely with JHPS leadership, IT Managers, and Project Managers on new project estimation and project oversight. Project/Produce Responsibility • Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function., • Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion., • As necessary actively participates in group's delivery of services., • Assist with audit and compliance evaluations related to governance requirements and industry frameworks and CJIS, NIST SP 800.53 rev 4, • Work with JHPS leadership to determine appropriate statistical methods and conduct analysis. Staff Management • Recruits, develops, retains, organizes and manages performance of staff., • Assigns tasks, monitors progress and provides guidance., • Perform other related duties as requested. Knowledge, Skills • Cloud Serverless Computing Architecture, • Communication, • Information Technology Infrastructure Library, • IT Documentation, • IT Services Management, • IT Strategic Planning, • Project Management, • Software Development Life Cycle, • User Experience, • Workflow Management Minimum Qualifications • Bachelor's Degree, • Five years progressively responsible IT-related experience, • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Two years of supervisory experience is preferred., • PMP/CSM Certification or similar. Classified Title: IT Manager Job Posting Title (Working Title):IT Manager, Enterprise Applications & Data Services (Johns Hopkins Public Safety) Role/Level/Range: ATP/04/PF Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: M - F 9-5 FLSA Status:Exempt Location: Hybrid/Eastern High Campus Department name: VP for Public Safety Office of Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ___. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the ___. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at ___. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit ___. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

< The Engineering for Professionals (EP) is seeking a Student Support Specialist for our part-time, graduate division of the Whiting School of Engineering at Johns Hopkins University. EP offers master's degrees, post-baccalaureate certificates and post-master's certificates to working professionals across 25 different engineering and applied science disciplines. The division receives over 5,000 applications per year on a rolling admissions basis. Classes are offered at multiple locations with an emphasis on an online pathway. The Student Support Specialist is part of a team that serves as the primary points of contact in providing quality customer experiences for students, parents, call center staff and other stakeholders seeking guidance for financial aid, registration, and student accounts services across Johns Hopkins University (JHU). This position requires attention to detail in a fast-paced, ever-changing environment and will deliver high-quality, student-centered advice and support through multiple modalities (email, in-person, and phone). The Student Support Specialist must have a pleasant disposition and a positive attitude. Working on a team grounded in the principles of excellent customer service, the person in this position will be responsible for meeting quality customer service metrics and assessments. This position requires an in-depth understanding of or exceptional familiarity with financial aid, registration, and student accounts processes and policies. The Specialist role also requires an extensive knowledge of Title IV compliance regulations ensuring adherence to regulatory compliance with financial aid applications and eligibility. This Student Support Specialist will report directly to a Student Support Supervisor. Specific Duties & Responsibilities • Serve as the first point of contact for student enrollment services, specifically financial aid, registration, and student accounts, to the university community in a new shared services organization, SEAM., • Provide exceptional customer service to all Johns Hopkins University constituents, including students, internal staff and faculty, external stakeholders, parents, sponsors (third-party payers), and all parties in contact with the university., • Provide general information to solve issues related to financial aid, registration, and student accounts., • Liaise with the contracted call center staff and university operational staff in support of front-line issues and troubleshooting., • Manage the student case management queues in the Salesforce database to ensure timely triage, escalation, resolution, and processing of incoming cases., • Facilitate virtual services through scheduled appointments and unscheduled Zoom drop-ins to support students and families inquiring about financial aid, billing, and registration information., • Execute ongoing communication with students, parents, and staff while maintaining a high-level of customer satisfaction in all digital modalities, including via email and phone., • Counsel, advise, investigate, problem-solve, and resolve issues from current and former students, parents, faculty, staff, sponsors and other third parties., • Explain financial aid packages and eligibility for institutional and federal aid awards and give helpful instructions on using financial aid self-service tools to students and parents., • Provide payment details, account information and helpful instructions on using student accounts self-service tools to students and parents., • Provide registration details and give helpful instructions on using registration self-service tools to students and parents., • Identify potential management inefficiencies to promote operational excellence and coordinate process improvements of service to students and the university community., • Participate in professional development and training opportunities to stay abreast of institutional, federal, and other regulations., • Occasionally support university events to assist prospective students, current students, and other stakeholders (e.g., orientations, open houses, etc.), • Perform other related duties as requested. In addition to the duties described above • Submit application reports and review initial data to be shared with admissions committees, • Update and record student information in the student database SIS and Slate including biological and academic documentation. Minimum Qualifications • High School Diploma or graduation equivalent., • At least three years of strong customer service experience., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Bachelor's Degree highly preferred, • Experience with service desk, help desk, call center or comparable front-line service a plus., • Experience with accounts receivable and/or an accounting background a plus., • Experience with customer relationship management software a plus., • Experience working in a university setting, particularly student services, preferred. Technical qualifications or specialized certifications • Prior experience with Student Information System (SIS), PowerFAIDS, OnBase, Salesforce, and other related information management databases would be beneficial but not required., • Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on a Windows platform. Technical Skills and Expected Level of Proficiency • Advising - Awareness, • Customer Service - Awareness, • Digital Communications - Awareness, • Financial Aid Regulations - Awareness, • General Interpersonal Skills - Awareness, • Organizational Skills - Awareness, • Registration and Records Management - Awareness, • Student Case Management - Awareness The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Classified Title: Student Support Specialist Role/Level/Range: ATO 37.5/03/OE Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 37.5 hrs wkly FLSA Status:Non-Exempt Location: Hybrid/Homewood Campus Department name: 60007876-Academic Affairs Grad Personnel area: Whiting School of Engineering

< We are seeking aSponsored Project Accountantwho will require working knowledge of accounting principles, 2CFR 200, FAR, and other agency specific regulations and an understanding of the life cycle of an award. Under guidance, responsible for the full life cycle of basic research awards from NIH and other federal agencies, i.e. R01's. Basic research awards are typically less complex, i.e. standard reporting, fewer and less complicated rules and regulations. Under guidance, interacts with department administrators and contacts at external agencies. Once priorities are set, performs tasks independently with regular process updates. Sponsored Projects Shared Services is responsible for the fiscal administration of all awards (grants, contracts and cooperative agreements) made to the University by governmental and private agencies. Additionally, it is responsible for the related compliance of all divisions of the University. Functions of the department include sponsored award setup, sponsored award financial reporting, and sponsored award closeout. Specific Duties & Responsibilities Establish master data for awards in SAP • Review the notice of award that is received from Research Administration in the document management system (Oculus) for terms and conditions in order to establish the award in the accounting system (SAP)., • Establish master data in SAP by interpreting the terms and conditions from notice of award in order to comply with laws, regulations, policies and procedures., • Establish budget data in SAP based on the information from the notice of award in order to provide a level of control for revenues and expenditures charged to the award. Execute the financial reporting process • Routinely execute reports from SAP by utilizing standard formatted reports (BW reports) in order to identify reports and prioritize workload., • Generate BW reports by award to obtain revenue and expenditure information in order to begin the financial reporting process., • Analyze BW report by comparing revenue and expenses to information in the notice of award and previously submitted financial reports in order to complete the financial report accurately. Verify accuracy of itemized charges, account numbers, and total costs. Review account information to verify balances for departments., • Interpret financial transactions and events for users who must make economic or business decisions., • Collaborate with departmental personnel by sending draft financial reports to the department in order to obtain department approval before submitting financial report to the sponsoring agency., • Verify documents for completeness and compliance with government and private agencies., • Submit financial report to the sponsoring agency per the terms and conditions of the award. Monitor awards for master data changes, compliance issues and overall quality assurance • Update SAP master data due to changes in the terms and conditions of an award in order to comply with laws, regulations, policies and procedures., • Update SAP budget data due to changes in the terms and conditions of an award in order to maintain the level of control for revenues and expenditures being charged to the award., • Communicate with departmental personnel to obtain documentation necessary to support expenditures or revenues required as a result of an audit inquiry., • Monitor costing compliance on research grants and contracts; Perform various procedures on sponsored awards to maintain compliance with applicable regulations and award terms (e.g. appropriate treatment of administrative costs, unallowable costs, rebudgeting restrictions, etc.) Execute the award closeout process • Analyze the award's revenues and expenditures by executing a BW report to ensure that the SAP data matches the financial report submitted to the sponsor., • Communicate with departmental personnel to resolve any outstanding encumbrances that need to be removed in order to formally close the award., • Update SAP master data including the budget to formally close the award from accepting any further revenues or expenditures. Provide customer service support to the user community • Utilize interpersonal communication skills to address a wide range of questions from departmental personnel regarding sponsored awards in order to ensure compliance with laws, regulations, policies and procedures., • Respond to inquiries from internal and external sources and review accounting transactions to locate and resolve discrepancies. Minimum Qualifications • Bachelor's Degree in Accounting, Business, Finance or related field required., • Candidates with a degree in a field other than accounting, business or finance with 2-3 years of progressively responsible related work experience may be consider., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Ability to work with Federal regulations, • Some familiarity with and an awareness of the laws and regulations that apply to an accounting function and are required to ensure compliance., • Ability to understand the University's accounting system, particularly with the grants management features., • Proficiency in the use of financial software applications, databases, spreadsheets, and/or word processing., • Ability to use various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate, and/or format data and/or reports., • Ability to exercise judgment in the processing and resolution of non-routine accounting matters while assuming responsibility for those decisions., • Ability to interact with personnel from Departments, Offices of Research Administration, and Divisional Business Offices as needed and to be sensitive to the relationship between those areas. Classified Title: Sponsored Project Accountant Role/Level/Range: ATP/03/PB Starting Salary Range: $46,200 - $80,800 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday, 8:30am-5pm FLSA Status:Exempt Location: Hybrid/JH at Keswick Department name: Sponsored Projects Shared Services-Other Personnel area: University Administration

Job Description Cleaning Crew ROLE PURPOSE To ensure that TGI Friday’s restaurants are clean and presentable to provide a quality Guest experience. KEY RESPONSIBILITIES & ACCOUNTABILITIES * Responsible for following Friday’s cleaning standards as outlined in the cleaning system. * Responsible for ensuring all trash is disposed of accordingly. * Cleaning and sanitizing kitchen and cooking equipment. * Dusting and cleaning windows, counters, tables, and woodwork. * Maintains cleanliness of restroom, perimeter of building and parking lot. * Work with a team and individually to complete cleaning tasks in an efficient and timely manner. * Follow proper food/health safety precautions and processes. * Perform duties as directed by management. KEY DECISIONS Influences: * Guest Experience * Issues around cleanliness and sanitation MEASURES OF SUCCESS * Consistently fulfill the Key Responsibilities and Accountabilities above * Guest satisfaction scores * Cleanliness and sanitation QUALIFICATION REQUIREMENTS * Previous experience cleaning restaurants and equipment a plus * Must be able to work with Team Members * Must have professional appearance and conduct * Must be thorough and detail oriented * Ability to adapt and take direction * Must be able to work individually and as a part of a team * Must have strong work ethic and initiative * Must be a team player and good communicator * Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer * Must be able to reach, bend, stoop and wipe frequently * Must be able to walk and stand during entire shift COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service. * Understands how their role impacts the Guest. * Displays a caring attitude towards Guests. * Contributes to the Guest experience through knowledge of job and products. * Demonstrates a service attitude by providing support to those who are directly serving the Guest. * Handles special requests in a responsive and positive way. * Utilizes customer feedback to provide a better Guest experience. COMMUNICATION – Keeps the lines of communication positive, open and productive. * Pays close attention to Guests' and coworkers’ special requests to ensure accuracy. * Responds positively to conflict situations and works to find appropriate solutions. * Keeps interaction positive and productive; avoids conveying negative messages. * Shares information with others to raise awareness of potential needs and concerns. * Listens carefully and attentively to others without interrupting. * Asks thoughtful questions to ensure proper understanding of the message being conveyed. * Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE – Keeps it fun and keeps up with the pace. * Shows Guests and Team Members that (s)he genuinely enjoys the job. * Displays passion, energy and pride in doing the job right. * Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. * Focuses on the way (s)he approaches a task, not just the task itself. * Takes independent action to improve existing systems and processes. * Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results. * Arrives on time and ready to work dressed in proper uniform. * Attends all required shift meetings and is prepared to contribute. * Minimizes wastes and costs (e.g., maintains proper rotation of inventory). * Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. * Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. * Addresses daily challenges and obstacles with confidence and a positive attitude. * Easily adjusts to meet changing demands and new responsibilities. * Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. * Maintains an even-tempered demeanor even in stressful situations. * Responds calmly to problems and controls emotional reactions. * Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along. * Recognizes the importance of working together to accomplish goals. * Actively promotes cooperation, respect, and acceptance of all Team Members. * Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. * Takes on additional responsibilities to ensure proper coverage during rush periods. * Reaches out to Team Members when necessary to ensure timely completion of all tasks. * Takes advantage of opportunities to set an example for new or inexperienced Team Members.

< JHU Carey Business School is seeking an experienced Admissions recruiter for the role of Assistant Director Admissionsbased in our offices in Baltimore's Harbor East. The Assistant Director Admissions serves on the Admissions team and collaborates with Admissions leadership to design, implement, and manage recruitment strategies. As a subject matter expert, this position will provide advice and mentorship to other Admissions staff in area of expertise and has additional, specific job responsibilities related to that area of expertise. May also include limited supervisory responsibilities. The position will involve in-person and virtual recruitment, as well as significant projects across the office which may include working with student volunteer groups, collaborating on office programs, responding to and working with prospective students and families, and engaging university partners. The Assistant Director will also be responsible for large roles in larger projects that work towards office priorities and goals. This position manages recruitment strategy, planning, and execution in support of strategic enrollment goals for an assigned set of full-time programs. As the subject matter expert within the Office of Admissions for these programs, the Assistant Director collaborates closely with academic program directors, academic program managers, and other key faculty and staff to remain current on curriculum, differentiating features, and program goals. Carey offers a comprehensive portfolio of graduate business programs, including the flagship Full-time MBA, Part-time/Online Flexible MBA, Executive MBA, and a wide range of full-time and online Master of Science, dual-degree, and certificate programs. While admissions officers represent the full portfolio of Carey programs, each role may have a primary focus area. This position is expected to be onsite at least 3 days per week. Some evening and weekend work is required along with a willingness and ability to travel domestically as well as internationally, if needed. Exact travel responsibility is dependent on assigned programs and territory. Specific Duties & Responsibilities • Provide management and oversight for assigned projects and project-based teams within the recruitment function., • Collaborate with Admissions leadership in providing ongoing in-house training and professional development., • Lead and manage recruitment and application review for an assigned region (domestic and/or international territory) or applicant group. Recruitment responsibilities include, but are not limited to, • Build relationships and hosting presentations in the market., • Visit high schools and community organizations., • Develop knowledge and familiarity with the secondary school landscape in their region., • Provide and analyze data and prepare reports to evaluate recruitment strategies., • Conduct information sessions, support tours as needed and respond to routine requests from prospective applicants and families, as well as counselors., • Will be expected to represent and be knowledgeable about the academics, student experience and financial aid programs at Hopkins., • Lead programming and events staffing as assigned., • Ensure timely and effective compilation of materials for admission committee review., • Make scholarship recommendations., • Ensure accurate and timely entry of admission committee decisions and scholarship awards., • Manage internal and external relationships: Faculty, counselors, prospective students and families, current students, university administrators, high school counselors, alumni., • Must be service and team oriented and aware of the needs and concerns of a selective private university., • May include supervision of other designated Admissions roles., • The Admissions Officer will have other responsibilities, to be determined around a specific project or program area. These responsibilities could include, but are not limited to, hiring and training student volunteers, developing materials for recruitment workshops and other events, assisting with messaging and presentation delivery, building international recruitment plans, or furthering initiatives related to access and diversity., • Travel and night/weekend work may be required., • Perform other duties as assigned. In Addition to Duties & Responsibilities Above • Recruitment Strategy & Representation: Develop and execute annual recruitment plans for assigned full-time programs, including the Full-time MBA and full-time specialized. master's programs; represent Johns Hopkins Carey Business School publicly at virtual, on-campus, and off-campus recruitment events; and travel as required to support outreach and enrollment goals., • Prospective Student Engagement & Advising: Serve as a knowledgeable, consultative advisor to prospective students by communicating the value of Carey and its full-time programs, counseling candidates through program selection and the application process, and managing outreach and engagement through multiple communication channels and CRM technologies., • Admissions Evaluation & Decision Support: Review application files for the Full-time MBA, interview full-time applicants as needed, and recommend admission or denial decisions based on established admissions criteria and a holistic review process in support of Carey Business School degree programs. Technical Qualifications or Specialized Certifications • Knowledge of standard office software applications, including Microsoft Word, Excel, PowerPoint, and Outlook. Technical Skills & Expected Level of Proficiency • Application Processing and Management - Developing, • Confidentiality and Discretion - Developing, • Customer Service - Intermediate, • Documentation Imaging and Management - Developing, • Event Coordination - Developing, • Oral and Written Communications - Developing, • Project Management - Developing, • Relationship Management - Developing, • Student Recruitment - Developing The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. Minimum Qualifications • Bachelor's degree., • Five years of related experience., • Ability to travel domestically on a regular basis and internationally on an occasional basis., • Evening and/or weekend work required., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications • Master's Degree., • Understanding of graduate management education, including MBA and specialized master's programs, student motivations, and enrollment decision-making factors., • Demonstrated ability to leverage CRM and reporting tools, with prior experience using Slate or comparable student application platforms., • Exceptional public speaking, verbal, and written communication skills; with the ability to communicate professionally and effectively to lead communication at all organizational levels, and with a diverse set of constituents., • Proven ability to assess priorities, respond quickly to changing needs, organize time, and work effectively independently and as part of a team. Classified Title: Sr. Admissions Officer Job Posting Title (Working Title):Assistant Director Admissions (Admissions) Role/Level/Range: ACRP/04/MD Starting Salary Range: $55,800 - $97,600 Annually ($76,500 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday with occasional evening and weekend hours to support recruiting efforts FLSA Status:Exempt Location: Hybrid/JH at Harbor East Department name: Admissions Personnel area: Carey Business School

Job Description Under the direction of Community Manager, the Porter is responsible for performing routine and preventative care for our downtown properties to ensure professional appearance, curb appeal and operational functionality while maintaining a professional relationship with all residents and staff members. The focus of this job centers on multi-tasking and commercial cleaning while producing quality results. Must adhere to all Federal, State, and local laws. Essential duties and responsibilities include but are not necessarily limited to those listed. Essential Functions: • Provide exceptional customer service through high quality groundskeeping, housekeeping, and communication., • Maintain building accessibility and appearance, pick up litter, leaf removal and other debris. May include some landscaping/grounds keeping, cleaning, power washing, exterior painting, snow removal, etc., • Perform janitorial duties - including cleaning buildings, office, and common area spaces, including amenities, hallways, stairwells, and elevators., • Complete a wide variety of maintenance and repairs in addition to keeping accurate logs of activities, • Assist onsite maintenance and management staff with various maintenance request., • Maintain safe and effective workshop and workplace environment, including compliance with OSHA and state Worker’s Compensation rules and regulations, and report any acts, incidents, or conditions that reflect the possibility of inappropriate conduct., • 1-3 years housekeeping, groundskeeping or general maintenance experience preferred, • Must possess the ability and dexterity necessary to work with fine tools or equipment with or without accommodations, • Ability to use hand tools (such as hammer, saw, wrenches, etc.) and knowledge of power tools and motorized vehicular repair, maintenance and operations, • Must communicate effectively at all levels and have a commitment to professional standards., • Strong attention to detail required, • Be able to climb ladders to necessary heights to trim trees, change light bulbs, or perform other duties and carry equipment and supplies to maintenance project areas, • The employee is regularly required to move around the building or site., • May require travel dependent on business needs., • Must work under deadlines and ability to meet deadlines., • Frequently moves equipment weighing up to 70 pounds across site., • Constantly works in outdoor weather conditions. Hourly rate for this position is $15.00 - $20.00. Benefits include medical, dental, vision, employer-paid long-term disability, employer-paid basic life, 401k with employer contribution, and EAP. If this sounds like a fit for your passion, skills and experience, we look forward to hearing from you. Please visit our website to learn more about Trek Development Group . An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Texting Privacy Policy and Information: • Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling., • Privacy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes., • Message frequency will vary depending on the application process., • Msg & data rates may apply. erDd8xK1t8

Reporting directly to the Senior Director for Facility Operations, we are seeking aDirector for Energy & Engineering (DEE)who will be responsible for oversight of the Homewood campus utility plants, engineering design efforts related to the Homewood Campus and other supported building systems and campus infrastructure and maintaining Johns Hopkins University (JHU) design guidelines and standards. The Director will oversee the procurement and efficient use of energy, developing and implementing the carbon reduction plan, identifying and implementing energy-related sustainability concepts and initiatives to meet JHU's Sustainability Goals. The Director strives to ensure these tasks are executed in a collaborative fashion between Design and Construction, Facilities Operations, Planning and Architecture, and with the Office of Climate and Sustainability in an effort to achieve the University's overarching design, operational, energy, and environmental goals. The Director will play a critical and highly visible role in ensuring that JHU achieves its ambitious sustainability goals, including decarbonization, renewable energy procurement, and energy efficiency and resiliency. Additionally, the Director will guide the reliable operation and maintenance of Homewood's utility Infrastructure, long-term utility investment planning, as well as engineering support for capital planning, design, and construction. These utility systems and infrastructure significantly impact the operational support to the University's mission, energy use, occupant comfort, and operations and maintenance costs at JHU. The Director will manage a team of 15-20 professionals, comprised of a Senior Facility Engineer, two Facility Engineers, an Energy Manager, an Energy Analyst, a Utilities Plant Manager and an Assistant Utilities Plant Manager, eight or more Stationary Engineers, and two Maintenance Mechanics. General Summary The Director represents Johns Hopkins Facilities & Real Estate (JHFRE) in engineering planning efforts for design and renovation projects on the historic JHU Homewood campus, with occasional oversight for Capital Projects on the East Baltimore campus, the Peabody campus, and Washington, D.C. The Director will use their influence during the project planning stages to introduce sustainable concepts with a strong focus on decarbonization, energy efficiency, and reliable utility systems. The Director will oversee the Homewood campus utility plants to ensure reliable service, efficient operations, and safety protocols are in place to support the University's research and education mission. This includes three utility plants, which have a combined total operating budget of approximately $12.5 million and are managed by a Utilities Plant Manager, an Assistant Utilities Plant Manager, at least eight stationary engineers, and two mechanics. Responsibility includes operations, maintenance, and capital planning for plant production, control systems, and distribution systems for all campus utilities. The Director is also responsible for the management, use, and payment of $15.7 million in annual utilities for the Homewood Campus. The Director will serve as an in-house authority on planning efforts and engineering and design solutions (materials, systems, coordination, project delivery, commissioning, etc.) for Facility Operations and Design & Construction units, division representatives, other stakeholders, and with outside consultants to ensure design and construction work conforms to JHU's design standards, sound engineering practice, and the University's sustainability and environmental goals. Responsibilities include internal planning and design consultations; leadership and guidance for procurement of design consultants; advisory participation throughout the planning and design process; review and analysis of design and construction documents prepared for the University by outside consultants; participation in construction oversight; and development of policies, procedures, standards, and process improvements. The Director will work directly with the JHFRE/Design & Construction department's project managers, who are typically responsible for overall project management. The DEE will collaborate and coordinate with the Office of Climate and Sustainability to develop comprehensive programs and set goals aimed at achieving the University's decarbonization and climate change initiatives for the Homewood Campus. The Director will lead the development and implementation of design standards and other guidance for the use of energy-efficient and sustainable equipment, systems, and materials for all construction, renovation, or replacement projects. The DEE will oversee the budgeting, development, contract award, and implementation of the Homewood Campus Decarbonization Plan, which will provide JHU with a road-map to accomplish its decarbonization goals and comply with Maryland legislation by 2040. The Director will also oversee the University's energy use and procurement strategies (i.e., commissioning, utility capacity, energy reduction, fuel and electric contract purchases, etc.). From time to time, where the utilization of internal resources is merited, the Director will undertake and execute design, construction documents, and construction administration efforts. Specific Duties & Responsibilities • Works with University stakeholders, JHFRE Planning & Architecture and Design & Construction staff, and external consultants to develop, publish, and ensure compliance with JHU design standards for new construction and renovation projects to support the Campus Plan goals and objectives, ensuring that they are durable and financially appropriate, and reflect sound engineering practice., • Performs analyses of existing building systems to inform recommendations regarding design, functionality, and performance. This may include engaging outside consultants for testing, planning or design studies, and engineering support. Systems to be evaluated include mechanical, electrical, plumbing, utilities, and other infrastructure assets., • Develops, budgets, prioritizes, and tracks the 10-year, $89 million Utilities Infrastructure Program (UIP) to replace and improve the Homewood Campus utility infrastructure to meet current and future utility requirements and sustainability goals. Constantly reviews and updates the UIP based on changes to the budget, requirements, and/or priorities., • Budges, develops, and oversees the award and implementation of the Homewood Campus Decarbonization Plan. After completion of the Decarbonization Plan, work with Planning & Architecture and Design & Construction to develop and implement actionable projects to reach JHU's decarbonization goals., • Oversees the development and implementation of design standards and other guidance for the use of energy-efficient and sustainable equipment, systems, and materials for all construction, renovation, or replacement projects., • Oversees campus utility plant operations and infrastructure, which includes generating capacities of approximately 12,000 Tons Chilled Water, 225,000 Pounds Per Hour Steam, 4.6 Megawatts of Electricity, and a network of underground pipes and wires distributing utilities to campus buildings. Manages 3 campus utility plants., • Manages departmental Facility Engineers, Utilities Plant Managers, Energy Manager, and the Energy Analyst., • Provides direction to the Energy Manager for prioritizing daily tasks and project work to improve building system functionality, maximize energy efficiency, and reduce JHU's carbon footprint., • Oversees the $15+ million utilities budget development process for annual energy and water costs for the Homewood Campus and several off-campus sites., • Provides oversight and review of consultants' documents for design and construction projects in the areas of campus and building systems engineering and design, detailing, conformance with JHU standards, and the appropriateness of systems and product specifications., • Interfaces with JHFRE Planning & Architecture and Design & Construction in recommending the most appropriate design solutions, addressing durability, financial sustainability, and engineering appropriateness., • Reviews construction work progress on construction sites for quality assurance and conformance with contract documents. Assist in resolving discrepancies and disputes that arise during the construction process., • Works with the JHFRE Planning & Architecture and Design & Construction to formulate and implement policy and process improvements for the design and construction project development process and management, and the continued refinement of deliverables standards and requirements., • Provides guidance for JHFRE Sustainability and University constituents for championing progress on the University's sustainability initiatives with respect to Utility and Building Infrastructure Capital Plan development and assets., • Participates in the systems commissioning process to monitor the appropriate and thorough startup and testing of system performance, ensuring the University receives systems that comply with contractual requirements., • Participates in other tasks and initiatives of strategic importance to the University, as well as related data gathering and analysis, research, presentation preparation, facility surveys, and other ad hoc efforts as assigned by the Senior Director of Facility Operations., • Supports the Sustainability Director and Team in the continuing development and implementation of the University's climate change initiative, which guides the University's overall environmental efforts by prioritizing projects, strategies, and programs to reduce energy consumption and greenhouse gas emissions on the Homewood Campus. Scope of Responsibility • Identifies, develops, and implements strategic engineering planning initiatives in the context of the Capital Plan, evolving regulatory requirements, and market conditions., • Oversees Utility Plant operations to ensure reliable, efficient, and safe practices are continuously implemented., • Ensures the Utility Plant is properly staffed and maintained., • Guides and reviews campus and building engineering efforts in support of the university's Capital Plan., • Guides and manages the development of engineering standards and deliverables requirements, and project management policies and processes., • Identifies, develops, updates, and implements the Utility Infrastructure Plan, including prioritization and budgeting for associated projects., • Oversees the development and implementation of the Sustainability goals and initiatives for the Homewood Campus to include the Homewood Decarbonization Plan. Efforts include the planning, budgeting, prioritization, and implementation of projects to meet JHU's decarbonization goals., • Guides the development, contract award, and procurement strategy for all of JHU's energy requirements., • Oversees and manages the procurement, use, and payment of utilities for the Homewood Campus., • Guides the University's energy management objectives. Decision Making • Prepares information for decision-making by senior leadership and trustees., • Provides direction to project managers, consultant design teams, JHFRE Facility Operations, and other JHU constituents on engineering design, materials, systems, solutions, and standards in support of sound economic and engineering design principles., • Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on complex, problem-solving operations., • Prepares energy procurement recommendations to the Senior Director for Facility Operations Communication • Communicates with leadership, staff, colleagues at peer institutions, and vendors using effective oral and written communication skills, tact, and persuasion as appropriate., • Builds camaraderie and alliances with a wide range of JHU constituents, and has a collaborative, inclusive, mentoring style of working well with others., • The candidate must have the ability to communicate graphically through sketching, drafting and marking up drawings. Minimum Qualifications • Bachelor's and/or Master's Degree in Mechanical or Electrical Engineering., • Professional Engineer license in the State of Maryland or a state with reciprocity - preferred., • LEED Accredited Professional - preferred., • Certified Energy Manager - preferred. Experience • Successful candidates will have at least ten years' experience in building and/or utility mechanical and electrical systems engineering and design work; specifications of mechanical and electrical systems; experience with construction and renovation of a broad variety of building types and construction delivery methods; experience with working with mechanically sustainable concepts; the ability to use MS Office and AutoCAD; and a thorough understanding of architectural and engineering drawings., • Use of BIM software\and other graphics programs is desired., • Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Knowledge, Skills and Abilities • Ability to foster a collaborative, inclusive, collegial, and consensus-building relationship with colleagues based on competence, trust, and respect., • Superior written and oral communication skills, including the ability to present complex material in a useful and understandable fashion to diverse audiences., • Strategic thinker with proven analytical and organizational skills., • Committed to the mission of the University, customer service, and best practices in planning, design, and construction., • Knowledge of heating, ventilating, air conditioning, controls, and plumbing systems., • Knowledge of commissioning process and operation of mechanical systems., • Knowledge of sustainable concepts and greenhouse gas generations., • Familiarity with power, electrical, lighting, and low-voltage systems., • Knowledge and experience with developing accurate project cost budgets and cost impact reports., • Ability to build comprehensive reports for data within spreadsheet and database systems., • Ability to produce accurate, timely delivery of complex materials., • Flexibility to work with last minute changes. Physical Requirements, With or Without Accommodation • Sitting in a normal seated position for extended periods of time., • Ability to climb ladders, move around construction sites, and navigate tight and/or confined spaces typically found in mechanical, electrical, and utility rooms and tunnels., • Reaching by extending hand(s) or arm(s) in any direction., • Finger dexterity required to manipulate objects with fingers rather than with whole hands(s) or arm(s), for example, using a keyboard., • Communication skills using spoken and written word., • Ability to see within normal parameters. Job Classification • Salary commensurate with education and experience *This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Classified Title: Director Energy & Engineering Role/Level/Range: L/04/LG Starting Salary Range: $111,800 - $190,000 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday FLSA Status:Exempt Location: Hybrid/JH at Keswick Department name: Engineering & Energy Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: ___. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the ___. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at ___. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit ___. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

< We are seeking a Pro Free Coordinator who will be responsible for assisting in maintaining and monitoring the day-to-day processing of functions within the business unit. Responsible as a team lead in assisting in reviewing and analyzing the accuracy of staff work. Will assist in weekly and monthly report preparation, developing office policies and procedures, serve as a lead for troubleshooting and problem solving and will be expected to exercise independent judgment. Maintain strict confidentiality of patient and staff information. Promote teamwork and assist in identifying areas of improvement and recommend coordinated actions to bring about changes. Specific Duties and Responsibilities Procedural Knowledge • Responsible for maintaining and monitoring the day-to-day processing of assigned billing functions within the Unit., • Serve as team lead responsible for reviewing and analyzing the accuracy of staff work., • Responsible for overseeing the business unit in the absence of the management., • Assist in training new staff and existing staff members., • Provide feedback regarding problems to management and assists in problem resolution., • Generate weekly and monthly productivity reports as assigned., • Communicate with appropriate individuals outside the assigned department or institution as designated by management., • Assists management in assigning and tracking a portion of the daily work., • Serves as back-up for report generation in Manager's absence., • Serve as a resource for staff questions and provides staff training as needed., • Identifies and resolve key issues and takes appropriate action to respond to complex patient and medical insurance inquiries. Technical Knowledge • Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI)., • Working knowledge of JHU/ PBS Billing Applications., • Utilize online resources to facilitate efficient claims processing., • Uses relevant functions of (IDX) and (EPIC) billing systems., • Professional & Personal Development:, • Participate in on-going educational activities., • Assist in the training of staff., • Keep current of industry changes by reading assigned material on work related topics., • Complete three days of training annually. Minimum Qualifications • HS/GED required, Associate Degree or higher level degree preferred., • Two years experience in a specialty area or previous medical billing experience in a similar environment is required., • Strong organizational and analytical skills., • Excellent organizational skills., • Aptitude for figures and attention to detail., • Ability to interact effectively., • Capable of meeting deadlines and working well under pressure., • Knowledge of PCs and PC applications., • Excellent interpersonal, communication and customer service skills required., • Knowledge of JHM and JHU/ PBS billing applications., • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Minimum Skills & Abilities • Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc. Classified Title: Pro Fee Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($49,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F, 8a-430p FLSA Status:Non-Exempt Location: Hybrid/ Middle River, MD Department name: SOM PMR Production Unit Billing Personnel area: School of Medicine