Technical Support Specialist
9 days ago
Lansing
Job Description Are you looking for your next opportunity to work with fun, passionate people? Do you want to join a small nonprofit with a big heart and an outstanding team? The Michigan Association of School Boards (MASB) is hiring! Our team of 30+ professionals works daily with school districts and board members, both committed to strengthening the K-12 education system in our great state. We are seeking our newest Technology Support Specialist to assist MASB and three other co-located organizations with their day-to-day technology support needs. Compensation and Benefits We offer competitive compensation commensurate with experience and a complete, valuable benefits package: • Salary Range: $55,000 - $65,000, • Health Insurance: Includes full family health, dental, and vision insurance., • Financial Protection: Life and long-term disability insurance., • Retirement: Employer contributions into a 401(k) plan., • Growth Environment: This position is designed for a candidate with foundational technical skills who is eager to grow within a collaborative and innovative technology environment. You bring your willingness to learn, and we will help you grow your skills!, • Highly-Rated Work-Life Balance: MASB consistently receives high marks for supporting a strong work-life balance among our team. The Technology Support Specialist provides essential Tier 1 and Tier 2 technology support for MASB and the other organizations for which it provides managed IT services. This role is the primary point of contact for technical assistance, ensuring systems, applications, and devices operate efficiently to support our missions. This position is designed for a candidate with foundational technical skills who is eager to grow within a collaborative and innovative technology environment. Essential Functions • End-User Support: Serve as the first point of contact for IT requests (in-person, phone, remote). Install, configure, and maintain workstations (Windows/macOS), printers, and conference equipment. Diagnose and resolve issues with Microsoft 365, Adobe, and cloud-based applications., • Networking & Training: Troubleshoot basic networking issues (Wi-Fi, VPN, DNS). Train and guide end-users on system functionality and best practices., • Identity & Access Management: Manage user accounts, groups, and device access using Active Directory/Microsoft Entra ID (Azure AD). Support complete onboarding and offboarding workflows., • Device & Asset Management: Manage and monitor laptops and mobile devices using Microsoft Intune. Maintain accurate inventory of all hardware and software, and participate in equipment lifecycle management (procurement, tracking, decommissioning). Required: • High school diploma or equivalent., • 2+ years of relevant technical support experience and IT-related customer service experience., • 2+ years experience working with Microsoft 365, Windows 11, macOS, and basic networking., • Ability to provide responsive, effective end-user support and use an analytical, methodical approach to troubleshooting., • Associate's Degree in Information Technology or a related field., • Technical certifications (e.g., CompTIA A+, Network+, Microsoft 365 Fundamentals)., • Experience with Active Directory/Entra ID, Intune, Windows Autopilot, and help desk ticketing systems (e.g., Freshdesk). The Michigan Association of School Boards is a voluntary, nonprofit association of local and intermediate boards of education located throughout the state of Michigan. Our membership is comprised of 600+ boards of education, representing nearly all public school districts in the state. MASB was officially organized in 1949 to advance the quality of public education in our state, promote high standards in providing educational programs, help school board members keep informed about education issues, represent the interests of boards of education, and promote public understanding about school boards and citizen involvement in our schools. The Association's first statewide conference was held in the fall of 1948, prior to MASB's legal incorporation on April 19, 1949. The history of the Association predates its formal organization. MASB traces its roots to a 1940 meeting in Allendale, when a small group of school board members from Kent, Ottawa and Muskegon counties joined together to begin sharing information among school districts. In 1945, the group became the State Rural School Boards Association. By 1947, school boards from 29 counties were participating and the name was changed to Michigan Rural School Boards Association. With the addition of still more boards from across the state, especially from urban areas, the association membership voted in February 1949 to become the Michigan Association of School Boards. Today, MASB is recognized as a major voice influencing education issues at the state level. Through its federation with the National School Boards Association, MASB and its members also have an impact at the national level. Mission The mission of the Michigan Association of School Boards is to provide high-quality educational leadership services for all Michigan boards of education, and to advocate for an equitable and exceptional public education for all students. Vision A well-governed, effective public school for every Michigan student. MASB's Brand MASB had identified five characteristics by which it would like to be defined. These characteristics represent what we want to be as an association and what we seek to deliver to our members. Value and Quality—Our priority will be delivering outstanding, quality service driven by the needs of our members that is of high value to all Michigan boards of education. Influential Leadership—We will demonstrate influential leadership through unrelenting advocacy for our cause, perceived clout among education, legislative, government and community leaders, and achieved results of our public policy initiatives. Trust-Based Relationships—The quality of our relationships with our colleagues at MASB, with our members and with others who have a stake in the future of Michigan's education system will be based on trust and supported by ongoing, open communication. Visionary Thinking—Awareness of the larger, evolving context in which we work will be at the forefront of continual assessment and planning, ensuring that MASB strategies and actions are progressive and that we anticipate the long-term implications of our work. Agile Operations—Our systems, processes and procedures will be designed for adaptability and flexibility, enabling timely, effective action that meets the evolving needs of our constituents and facilitates accomplishment of our vision and goals.MASB is Your Association\r\n\r\nThe Michigan Association of School Boards is a voluntary, nonprofit association of local and intermediate boards of education located throughout the state of Michigan. Our membership is comprised of 600+ boards of education, representing nearly all public school districts in the state.\r\n\r\nMASB was officially organized in 1949 to advance the quality of public education in our state, promote high standards in providing educational programs, help school board members keep informed about education issues, represent the interests of boards of education, and promote public understanding about school boards and citizen involvement in our schools. The Association's first statewide conference was held in the fall of 1948, prior to MASB's legal incorporation on April 19, 1949.\r\n\r\nThe history of the Association predates its formal organization. MASB traces its roots to a 1940 meeting in Allendale, when a small group of school board members from Kent, Ottawa and Muskegon counties joined together to begin sharing information among school districts. In 1945, the group became the State Rural School Boards Association. By 1947, school boards from 29 counties were participating and the name was changed to Michigan Rural School Boards Association. With the addition of still more boards from across the state, especially from urban areas, the association membership voted in February 1949 to become the Michigan Association of School Boards.\r\n\r\nToday, MASB is recognized as a major voice influencing education issues at the state level. Through its federation with the National School Boards Association, MASB and its members also have an impact at the national level. \r\n\r\nMission\r\nThe mission of the Michigan Association of School Boards is to provide high-quality educational leadership services for all Michigan boards of education, and to advocate for an equitable and exceptional public education for all students.\r\n\r\nVision\r\nA well-governed, effective public school for every Michigan student.\r\n\r\nMASB's Brand\r\nMASB had identified five characteristics by which it would like to be defined. These characteristics represent what we want to be as an association and what we seek to deliver to our members.\r\n\r\nValue and Quality—Our priority will be delivering outstanding, quality service driven by the needs of our members that is of high value to all Michigan boards of education.\r\n\r\nInfluential Leadership—We will demonstrate influential leadership through unrelenting advocacy for our cause, perceived clout among education, legislative, government and community leaders, and achieved results of our public policy initiatives. \r\n\r\nTrust-Based Relationships—The quality of our relationships with our colleagues at MASB, with our members and with others who have a stake in the future of Michigan's education system will be based on trust and supported by ongoing, open communication. \r\n\r\nVisionary Thinking—Awareness of the larger, evolving context in which we work will be at the forefront of continual assessment and planning, ensuring that MASB strategies and actions are progressive and that we anticipate the long-term implications of our work. \r\n\r\nAgile Operations—Our systems, processes and procedures will be designed for adaptability and flexibility, enabling timely, effective action that meets the evolving needs of our constituents and facilitates accomplishment of our vision and goals.