Customer Service Representative
il y a 1 jour
Sacramento
Job Description Position: Customer Service Representative Location: Onsite in Sacramento, CA Schedule: Monday-Friday 8am-5pm Type: Contract to hire Pay range: $25-30/hour The Customer Service Representative will handle a mix of customer support, insurance servicing, and case management responsibilities. This role is ideal for someone with prior insurance experience, strong communication abilities, and the ability to manage a steady volume of customer inquiries. The individual will work closely with the current CSR and Renewal Manager for training and onboarding. This is a fully onsite role, with an open floor plan and a high-energy environment. A positive attitude, professionalism, and strong team spirit are essential. Key Responsibilities • Manage inbound customer service calls (average 30-50 per day; currently lower volume)., • Handle insurance service requests, certificate tickets, and general policy support., • Assist with case management duties as assigned by the Sales Operations Director., • Maintain accurate records and documentation in company systems., • Provide policyholders with guidance, answers, and exceptional service., • Collaborate with the CSR and Renewal Manager for training and workflow management., • Support internal teams during renewal cycles and service escalations., • Uphold company standards for communication, conduct, and customer care. Requirements, • At least 3 years Insurance experience required, • Proficiency with Microsoft Office and general computer applications., • Experience processing insurance certificates or service tickets., • Call center or high-volume phone support experience (30-50 calls/day)., • Strong organizational skills and ability to multitask., • Excellent communication skills; friendly, professional presence., • Bilingual Spanish preferred but not required. Work Environment, • Fully onsite in Sacramento, CA., • Open office layout, energetic team dynamic., • Jeans acceptable; no athletic wear., • No dedicated parking provided., • Supportive, tight-knit team with positive morale. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $25.00 to $30.00 per hour Search managed by: Tiffany Duong Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.