1000+ Best Customer Service Jobs in Texas (February 2026) - page 3

Customer Success Representative

7 days ago

Georgetown

Job Description Why This Role Exists At TiPS, Customer Success is not a tech support function and it is not an administrative role. This position exists to ensure our customers continue to realize real, measurable value from our software and services and to make sure we see risk or opportunity long before revenue is ever at stake. This is a customer-facing, revenue-impacting role for someone who enjoys understanding how customers actually operate, asking smart questions, and turning insight into action. You will own relationships within our existing customer base and play a direct role in retention, renewals, and expansion. If you are energized by helping customers win, spotting problems early, and being trusted with meaningful responsibility, this role is built for you. Work Location (Non‐Negotiable) This is a full‐time, in‐office role based at our TiPS office in Georgetown, Texas. Customer Success at TiPS is highly collaborative and relationship‐driven. Being in the office allows for faster learning, tighter coordination with sales, support, and leadership, and better outcomes for our customers. Remote or hybrid arrangements are not available for this position. Candidates must be able to work from our Georgetown, TX office on a daily basis from 8:00am – 5:00pm unless adjustments are needed to meet customer needs. What You’ll Do You will be the primary proactive point of contact for a set of existing TiPS LogMate customers. In practice, that means: • Leading structured customer check-ins, value reviews, and LogMate software training conversations, • Becoming an expert user of LogMate, • Making sure customers understand, adopt, and benefit from TiPS alarm management solutions, • Identifying early signs of disengagement, low usage, or risk before they become issues, • Owning support agreement renewal conversations and ensuring customers renew because the value is clear, • Surfacing opportunities for enhancements, services, or training based on real customer needs, • Partnering with senior sales and leadership when expansion opportunities are identified What Success Looks Like In this role, success means: • Customers are engaged, informed, and confident in the value they receive from TiPS, • Renewals are predictable and rarely surprising, • Expansion opportunities come from understanding customers, and providing value not pressure tactics, • At-risk accounts are identified early and addressed deliberately This role is a strong fit for someone who: • Enjoys building professional relationships and earning trust, • Is naturally curious about how customers operate and make decisions, • Is comfortable having value-based conversations, not just transactional ones, • Is tech-savvy, and able to train customers on how to use our software, • Can balance customer advocacy with commercial responsibility, • Notices details, patterns, and early signals others often miss, • Is organized, accountable, and follows through Experience We’re Looking For • Four or more years of experience in customer success, inside sales, account management, or a similar customer-facing role., • Consistent Quota Attainment and/or Over-attainment, • Comfortable working in a recurring-revenue or renewals-based environment, • Strong communication skills, especially in one-on-one customer conversation, • Ability to document and track customer activity in a MS Dynamics CRM, • Tech-savvy (Strong knowledge of MS Office, Computer Software) TiPS is a focused, high-impact team. We are not a large, layered organization, and that is by design. We move quickly, we collaborate closely, and we expect team members to be willing to step outside of rigid role boundaries when needed. In this role, that means there will be times when you are asked to wear multiple hats. While your primary responsibility is owning the success, retention, and growth of existing customers, you may also support outbound sales motions when it helps the business move forward. This can include performing marketing functions like sending out communication on a new software release. It can also include SDR-style activities such as targeted outbound outreach, re-engaging dormant accounts, or assisting senior sales in early-stage qualification. These efforts are purposeful and connected to revenue impact, not random activity. If you enjoy variety, ownership, and being part of a team where everyone contributes to momentum, you will thrive here. Why TiPS TiPS works with customers in environments where reliability, clarity, and trust matter. Our customers depend on us to help them operate safely and effectively, and we take that responsibility seriously. We are the pioneers of alarm management software and have been in the business for nearly 40 years. This role sits at the center of that mission. You will have real ownership, visibility, and the opportunity to make a measurable impact on customer outcomes and company revenue. If you’re looking for a role where your judgment matters and your work directly influences customer loyalty, this role is for you. Company DescriptionTiPS is a trusted leader in industrial alarm management software, serving critical industries such as chemical, refining, oil & gas, power generation, and pharmaceuticals for more than 38 years. Our solutions help operators improve safety, reduce operational risk, and meet industry standards using powerful, intuitive software built on modern Microsoft technologies. Organizations around the world rely on TiPS to keep control rooms safer and more efficient. Based in Georgetown, Texas—just north of Austin—we’re a small, focused, and highly efficient team with a global reputation for excellence and personalized service. We believe every individual plays a meaningful role in our success. Here, your work is visible, valued, and directly tied to the performance and safety of industrial facilities worldwide. Joining TiPS means becoming part of a collaborative environment where ideas are welcomed, innovation is encouraged, and ownership is expected. You’ll have the opportunity to work hands-on across disciplines, influence real product decisions, and grow alongside industry experts. We offer a relaxed work environment, a comprehensive benefits package, generous paid leave, and the chance to make a real-world impact through software that matters. Curious what alarm management is and why it matters? Learn more here: is a trusted leader in industrial alarm management software, serving critical industries such as chemical, refining, oil & gas, power generation, and pharmaceuticals for more than 38 years. Our solutions help operators improve safety, reduce operational risk, and meet industry standards using powerful, intuitive software built on modern Microsoft technologies. Organizations around the world rely on TiPS to keep control rooms safer and more efficient.\r\n\r\nBased in Georgetown, Texas—just north of Austin—we’re a small, focused, and highly efficient team with a global reputation for excellence and personalized service. We believe every individual plays a meaningful role in our success. Here, your work is visible, valued, and directly tied to the performance and safety of industrial facilities worldwide.\r\n\r\nJoining TiPS means becoming part of a collaborative environment where ideas are welcomed, innovation is encouraged, and ownership is expected. You’ll have the opportunity to work hands-on across disciplines, influence real product decisions, and grow alongside industry experts. We offer a relaxed work environment, a comprehensive benefits package, generous paid leave, and the chance to make a real-world impact through software that matters.\r\n\r\nCurious what alarm management is and why it matters? Learn more here: \r\n

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