Health Information Clerk/Patient Service Representative Float
hace 26 días
Greensboro
Job Description Position Summary: The Health Information Clerk & Patient Service Representative plays a dual role in ensuring the efficient handling of patient health information and providing outstanding front-desk administrative support. This individual is responsible for maintaining accurate and confidential medical records, managing release of information requests, and supporting patients through the registration, check-in, and check-out processes. Job Responsibilities: Health Information Management: • Accurately index and file scanned documents into the patient’s electronic medical record (EHR)., • Monitor and process medical record and scanner/filer tasks., • Request, receive, and scan external medical records (from hospitals or other providers) into the EHR., • Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring compliance with HIPAA., • Verify patient identity and validate authorization for record release., • Maintain and update the medical records transfer log and “release of information” log., • Assist the Quality Improvement (QI) department with insurance chart audits., • Ensure protection and confidentiality of all patient information., • Perform general clerical tasks and chart assembly as needed., • Distribute incoming/outgoing interoffice mail, postal mail, and faxes., • Provide backup support to other sites as needed. Patient Services Representative: • Greet and register patients in a professional, courteous, and timely manner., • Verify and update patient demographics and insurance information., • Collect co-payments and balances due; provide receipts and balance cash drawer daily., • Schedule new, follow-up, and recheck appointments per TAPM guidelines., • Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff., • Maintain a neat and orderly waiting area; support closing procedures such as turning off equipment and locking the front door., • Interpret and translate for patients and staff as needed., • Answer incoming phone calls and direct them appropriately following TAPM phone etiquette., • Document and route triage calls to the clinical staff., • Notify the clinical team of patient arrival via tracking system., • Print immunization records as requested and assist patients with necessary forms or requests., • Prepare daily reports for “no shows” and coordinate follow-up with community agencies., • Compile recall list updates and provide reports to supervisor. Minimum Qualifications: • High school diploma and one year of medical or general office experience preferred., • Must be proficient with Microsoft applications., • Strong interpersonal skills are necessary., • Must have the ability to plan, organize and complete assignments., • Must have a working knowledge of computers., • Must have the ability to deal tactfully with hospital personnel and physicians. Knowledge, Skills and Abilities: • Understanding of TAPM’s mission & vision., • Good communication skills: verbal, listening, interpersonal., • Organizational skills with ability to multi-task., • Accuracy with strong attention to detail., • Problem-solving skills with ability to manipulate schedule as needed., • Time management and prioritization skills., • Ability to maintain professional demeanor and appearance., • Strong patient care/customer service orientation with ability to demonstrate care and patience., • Positive attitude with ability to work independently and in a team setting., • Flexibility with ability to adapt to change. Preparation and Training: Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).
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