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Job Description Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician-led ecosystem based on a foundation of Science, Technology, Faith, and Compassion. SUMMARY: The Patient Advocate Scheduler (PAS) works closely with their assigned Home Color Team, which includes the provider, support staff and the patients associated with that team. The PAS is primarily responsible for managing all scheduling functions – this includes new appointments, cancellations, and reschedules, for their assigned color team. Additionally, the PAS provides direct support to patients, addressing any scheduling related needs and ensuring a smooth coordination of care. QUALIFICATIONS & ATTRIBUTES: • High school diploma or GED., • Must be certified (CMA, RMA, MA, EMT, CNA or similar), • Post high school education is advantageous., • Proven experience working in a medical office., • Working knowledge of medical terminology and medical insurance plans., • Proficient in Microsoft Office applications (Word, Excel, Outlook)., • The ability to type and file accurately., • Strong communication, interpersonal and presentation skills, • Good computer and electronic record skills, • Excellent organizational skills, • Excellent interpersonal skills, • Aptitude in problem-solving, critical thinking, and decision-making, • Outstanding time management skills, • Excellent written and verbal communication skills., • Uphold and actively promote the organization's mission and values in all tasks, • and interactions., • Respond to Microsoft Teams messages, emails, and voicemails daily. Ensure all, • communications are addressed and resolved before the end of your shift., • Stay current with healthcare policies to provide the best service to patients., • Maintain and routinely update assigned census; escalate discrepancies when, • necessary., • Utilize Microsoft Excel to track, analyze, and report trends related to scheduling, • and patient census data., • Assist patients/caregivers in meeting scheduling needs, including appointment, • confirmations, reschedules, and cancellations, • Verify insurance and eligibility when required to support scheduling or, • coordination of tasks., • Follow up on no-show or missed appointments to ensure continuity of care and, • timely rescheduling., • Proactively identify scheduling gaps and work to fill open slots to optimize, • provider schedules, • Collaborate with clinical and administrative staff to resolve scheduling conflicts, • or special requests., • Enroll eligible patients into Chronic Care Management (CCM) program and, • ensure proper documentation of consent., • Accurately document time spent with patients in CCM tracking software in, • accordance with program requirements., • Achieve and maintain weekly productivity recommendations., • Participate in team meetings, training sessions, and ongoing professional, • development activities., • Perform other duties and special projects as designated by the manager.

Job Description Operations Manager – No Healthcare Experience Needed Lead with Purpose. Make an Impact. Grow with Us. At Serenity Healthcare, we’re reshaping mental wellness with innovation, compassion, and human connection. We're hiring a Operations Manager to lead clinic operations, support patient care, and inspire high-performing teams. No healthcare background? No problem. We provide full training — all you need is leadership experience, emotional intelligence, and a drive to serve. About the Role As a Operations Manager, you’ll oversee day-to-day clinic operations and ensure that every patient experience is smooth, warm, and professional. You’ll coach your team, hit performance goals, and help patients feel valued from the moment they walk through our doors. Key Responsibilities: • Lead and motivate a team to deliver exceptional, patient-first care, • Manage daily clinic operations and resolve workflow challenges efficiently, • Support patient education and communicate our services with confidence, • Monitor KPIs and use data to drive performance and improvements, • Foster a calm, welcoming environment aligned with Serenity's high standards, • Implement best practices to improve efficiency and reduce operational waste, • Give and receive feedback — always aiming to improve the clinic experience About Serenity Healthcare Serenity Healthcare provides cutting-edge, FDA-cleared treatments for depression, anxiety, PTSD, and other mental health conditions. We focus on holistic, technology-driven solutions such as Transcranial Magnetic Stimulation (TMS) that help patients heal when other treatments have failed. Our patient-first culture is powered by empathy, science, and results. Ready to Lead with Impact? Apply Now. Join Serenity and become part of a team changing lives through innovative care. Serenity Healthcare is an equal opportunity employer. All qualified applicants will receive consideration. Employment is contingent upon successful completion of a background check and drug screening. Requirements What We’re Looking For Required Qualifications: • 3+ years of experience in team leadership or operational management, • Proven experience managing performance metrics and goal outcomes, • Strong communication skills — both verbal and written, • Experience leading performance conversations and coaching individuals, • Ability to make smart, empathetic decisions in a fast-paced setting, • Experience in relationship-focused sales or customer experience roles, • Background in hospitality, wellness, fitness, or people-facing industries Why Join Serenity Healthcare? We’re not just offering a job — we’re offering a career with purpose and room to grow. What We Offer: • Competitive pay and rapid promotion opportunities, • 90% employer-paid medical, dental & vision insurance, • 401(k) retirement plan with company contribution, • 10 PTO days (15 after one year) + 10 paid holidays, • Supportive leadership and a mission-driven culture, • Professional development in a growing healthcare company