Program Director
8 days ago
Knoxville
Job Description Our Mission: Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define. Title: Program Director Supervisor: Regional Operations Director Summary of Job Description: This position oversees the day-to-day operations of the program. Specific Responsibilities: • Complete documented 90-day reviews, monthly supervision, and annual evaluations for all direct reports., • Plan and coordinate community operations, schedules, and process compliance, • Coordinate all staff schedules to align with the service delivery model., • Ensure assigned program meets 90% of contract compliance measures., • Coordinate all appointments and transportation needs., • Supervise site maintenance needs and service requests., • Ensure Admission and Discharge processes are followed., • Ensure that Incident Management Processes., • Ensure financial operation processes are followed., • Ensure all required team meetings are held and documented as required., • Ensure that daily shift handover meetings are conducted and documented in EHR., • Ensure mini team and shift handover interventions are executed and documented in the Electronic Health Record (EHR)., • Ensure DBT Consultation is scheduled and conducted weekly., • Scheduled and facilitated monthly staff meetings., • Ensure medication processes are followed per P&P, • Coordinate and ensure ordering, stocking, and recording of medications are accurate in EHR., • Ensure clinical directives are followed by the team and documented in EHR., • Ensure labs are scheduled and executed per psychiatrist orders., • Ensure annual medical appointments are scheduled, completed, and documented in EHR., • Ensure annual Physicals are scheduled, completed timely and documented in EHR., • Ensure dental exams are scheduled, completed, and documented in EMR semi- annually., • Ensure Quality Management oversight through completion of all compliance audits, checklists, and chart reviews., • Participate in Quality Assurance Meetings, • Oversee Safety Drill and supply management., • Supervise fire safety inspections., • Ensure Off hours Apartment fire drills are scheduled, completed, and uploaded to SharePoint., • Perform bi-monthly fire drills., • Complete training as aligned with regulatory compliance., • Attending all required meetings as scheduled., • Attend supervision sessions as scheduled with direct supervisor., • Participate in multidisciplinary treatment team and will support and implement interventions and directives as directed by the Team., • Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health’s Mission and Core Values., • Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma., • Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles., • Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively., • Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support., • Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization. For all Full-Time Employees our benefit package includes: • Paid Time Off, • Health Insurance available within 60 days of hire, • Company Paid Life Insurance, • STD/LTD, • Dental Insurance, • Vision Insurance, • Health Spending Accounts, • Able to participate in company 401K after 6 months of hire Qualifications: • Bachelor’s degree in social work or related field and 2 years’ experience in a leadership role (preferred) or High School Diploma or equivalent/ Associates degree with a minimum of 3 years’ experience at Project Transition/ PCS Mental Health., • Two years of experience in case management, financial eligibility, family support and collaboration of care., • Strong assessment and documentation skills, • Excellent communication, interpersonal, organizational and time management skills., • Demonstrated ability to work as a part of a multi-disciplinary team., • High energy individual with strong work ethic and ability to multi-task.