Senior Key Account Manager I
2 days ago
Ann Arbor
Job DescriptionJob Description Under the leadership of the Executive Director, Senior Key Account Manager I will oversee and nurture relationships with New Eagle’s most important customers. The Senior Key Account Manager will act as a strategic partner, ensuring customer satisfaction, identifying growth opportunities, and aligning product solutions with customer needs. Responsibilities include account planning, cross-functional coordination, contract negotiation, and achieving revenue and retention targets. The ideal candidate has strong communication skills, a customer-first mindset, and a proven track record in account management or sales. Customer Account Management & Growth • Serve as the primary point of contact for assigned customers and partners, managing the full sales cycle from qualification to close., • Build trust-based relationships by understanding the technical and business needs of each account., • Manage post-sale follow-ups to ensure successful adoption and long-term satisfaction.Solution-Based Selling, • Understand and clearly communicate the value proposition of New Eagle’s Raptor™ toolchain, ECU hardware platforms, and engineering service offerings., • Assist customers in selecting the appropriate software licenses, development kits (A-Kit, B-Kit), and support services based on their application requirements., • Coordinate product demos and technical discovery calls in collaboration with Sales, Engineering, and Applications teams.Lead Qualification & Pipeline Development, • Qualify inbound leads by identifying scope, budget, decision-making process, and implementation timeline., • Nurture leads from first contact through contract execution with a focus on driving project momentum and customer confidence., • Maintain a healthy sales pipeline with a focus on OEMs, Tier 1s, R&D teams, and system integrators across automotive, robotics, off-highway, marine, and aerospace sectors., • Quoting & Proposal Development., • Generate and deliver timely, accurate quotes and commercial proposals, including volume-based pricing and license terms., • Collaborate with Product Management and Engineering to scope custom requests, NRE work, and project timelines.CRM & Process Management, • Document all sales activity, communications, and opportunity stages using HubSpot., • Maintain up-to-date contact information, opportunity notes, and forecast accuracy.Cross-Functional Collaboration, • Work closely with Applications Engineering, Product Support, and Project Managers to ensure seamless handoffs post-sale., • Capture and share customer feedback on product functionality, usability, and support experience to improve our offerings.Sales Reporting & Target Achievement, • Consistently meet or exceed individual sales targets, quotas, and team KPIs., • Participate in weekly sales team meetings to provide updates, insights, and strategy adjustments.Qualifications, • Minimum of 5+ years of experience in business development, sales and/or logistics related field., • Strong communication and interpersonal skills with the ability to build relationships and engage prospects effectively., • Highly motivated, self-driven, and goal-oriented., • Exceptional research, hunting, and prospecting abilities., • Expertise in CRM software (e.g., NetSuite, JIRA, HubSpot, or similar tools)., • Ability to handle objections and negotiate effectively. l9KsiJn7MZ