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Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJob Title: Technical Service Representative IILocation: South San Francisco, CASummaryRespond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location., • Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems., • Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Other duties and responsibilities may be assigned., • Plus if they are experienced with Google Suite of Applications, Webex & MDM solutions, not mandatoryEducation/Experience, • Customer Service and experience working directly with customers is a must., • Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred., • Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred., • Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment., • Able to multi-task and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Troubleshooting and problem experience are helpful., • Excellent communication skills are a plus., • General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus., • 5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory., • Experience with Mobile Devices & Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description IT Support Specialist Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 54 years and the Sugar Land, Texas area. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do. We have an opening for an IT Support Specialist and Under minimal supervision, position is responsible for ensuring that network/computer and telecommunication resources function efficiently and effectively; maintaining detailed records of all network, hardware/software inventory, and telecommunication resources, providing this information to support the Bank’s delivery of technical services; and maintaining and updating user access lists and activity logs, installation of new equipment, and performing minor preventative maintenance on equipment. ESSENTIAL DUTIES: 1. Demonstrates quality customer service principles with internal and external customers consistently., 2. Installs new network/computer/mobile hardware and software, including upgrades as required, and conducts hardware preventative maintenance., 3. Mobile Device Management administration tasks including smart phone review, software updates, MDM policy management, and smart phone applications management., 4. Maintains and updates a detailed inventory of all Bank network/computer/mobile hardware and software., 5. Coordinates periodic application user access reviews and audits to ensure that only registered, inventoried software is installed on Bank computers and only authorized users are granted access to applications., 6. Installs and assures proper operation of standard network/computer procedures including scheduled backups and updates, software anti-virus checks, and disk storage optimization routines., 7. Coaches / trains computer users to perform standard software procedures as required., 8. Ensures that network/computer security standards are met and security log files are properly maintained; assists computer users in performing these functions., 9. Assists with IT and business projects including hardware testing, software support, and network-based activities related to both WAN and LAN networks., 10. Adds, changes or removes IP telephone stations as required by staffing, organizational, or administrative changes., 11. Assists computer users with on/off boarding process plus special hardware and software problems., 12. Administers IP telephone system features including designation of call pick-up groups, call coverage paths, and related system resources., 13. Assist with document preparation and remediation efforts on IT audits, penetration testing, and vulnerability assessments., 14. Maintains detailed inventory of all Bank telecommunication resources including network maps, wiring maps, and station location documents., 15. Assists in troubleshooting and correcting telecommunication system failures affecting both voice and data users., 16. Maintains telecommunications system traffic data and assists in the analysis of system performance., 17. Reviews daily patch and vulnerability management status, take action on patching issues including rebooting computers and working with outsourcing vendor as needed., 18. Daily review of help desk tickets, contact outsourced help desk vendor to discuss / facilitate and work on outstanding issues that aren’t resolved in timely manner., 19. Performs basic internet website and intranet site content updating., 20. Provides standby/on-call after hours and weekends support for core system, telecommunication and network related trouble issues as required by management., 21. Proactively ensures compliance with all Bank compliance regulations – i.e., AML, BSA, OFAC, USA Patriot Act and SAR. REQUIREMENTS: 1. Requires min. 2-year college degree preferably in IT related courses or equivalent work experience., 2. Minimum 1 year experience in computer hardware and software, or desktop/customer service support., 3. Minimum 1 year experience in telephone equipment installation and maintenance., 4. Good oral and written communication skills., 5. Demonstrated ability to follow written and verbal instructions., 6. Demonstrated ability to provide superior customer service., 7. Good oral and written communication skills and good user interface skills., 8. Good organizational skills and ability to prioritize tasks and meet deadlines. Bilingual a plus The candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law. Email resume to: Visit our website at: for additional information. Bank of the Orient is proud to be an Affirmative Action, Equal Opportunity Employer.

Job Description Who We Are: We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company. Who You Are: An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a back up Junior System Administrator who has worked with Windows servers 2008/2012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365 and Linux networks. You've also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone and other mobile devices. So here is the Job: This is a new position, to be located at our corporate offices in San Francisco, you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians.On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance. Minimum Requirements • 4 yrs. of prior hands on experience in a similar role, • Bachelors Degree in CS or related field, • Minimum Requirements:, • Knowledge and experience with MacBook support, • Windows 7 and newer versions, • Mobile phone support, • Desktop Support & customer services, • Experience working with MDM such as Workspace One, Mas360 or alike., • Experience working with SSO/MFA such as Okta, OneLogin or alike, • Confident in troubleshooting problems, • Windows 2008 or newer Versions, • Hosted Services such as Gmail and Office 365, • Symantec and ESET Antivirus, • Printing services, • Knowledge of GPOs, • VERITAS Backup Exec., • Hosted VoIP services, Ring Central, Vonage, etc, • Ability to produce clear and concise documentationCompany DescriptionICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies. Please look us up at Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies.\r\n\r\nPlease look us up at

Job Description Responsibilities: · Ensure end-to-end support for users, SLT team and their Administrative Assistance for PC or Mac hardware/software, , system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact. • Interact with and manage team, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members, • Demonstrate high level customer satisfaction and maintain industry-leading support levels, • Stay up to date on new technologies and trends; deploy new technology and services, • Provide exceptional problem-solving in support, as well as assisting with firm-wide projects, • Install, configure, and troubleshoot desktops, laptops and mobile devices, • Provide support for leadership supporting various technologies and working in conjunction with internal support and engineering teams, • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management, • Provide continuous communication with users on progress and completion of requests/issue resolution, • Maintain documentation for all Helpdesk and end user processes and procedures, • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management, • Perform meeting setups and “take downs”, • Act as a resource for projects and engineering teams/tasks, • Provide exceptional problem-solving in support as well as assisting with firm-wide projects, • Provide continuous communication with users on progress and completion of requests/issue resolution, • Extensive knowledge of operating systems such as Windows, Mac OS, • Experience supporting Office 365 applications., • Experience with management tools such as Ivanti, Intune and JAMF. Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovationWe are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

Job Description Overview CTG is looking for a team of Technical Support Service Desk Agents to support an important client for a short period of time. Those interested can expect to answer a large number of incoming calls, assisting users with issues such as password resets, multifactor authentication, and application installations. This is a remote, work from home position with compensation of $25/hr. The position will provide training on Friday November 8th from 9:30 - 6 pm EST. Then the position will move to it's normal hours 11 am - 8 pm EST for coverage on Wednesday November 13th-15th. Responsibilities: • Answer a high volume of incoming calls related to end user technical support IT issues and questions., • Interact with customers via phone, email, and chat in a professional manner., • Troubleshoot problems to provide a high level of user satisfaction., • Respond to tickets and answer calls within a timely manner., • Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment., • Accurately document technical issues to facilitate diagnostics and prompt solutions., • Provide restorative or maintenance actions to resolve end-user problems., • Respond to end-user problems based on standard procedures., • Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve., • Ensure systems are configured properly., • Act as a resource for more complex end-user issues., • Previous experience working from home required., • 2-3 years previous IT work experience in Desktop Support or Level 1 IT Help Desk support required., • Prior Enterprise support experience required, which includes experience with Active Directory, Multifactor Authentication (Duo or Microsoft), Citrix, and application installs., • Exceptional written and verbal skills to relay problems to tier 2 support and management., • The ability to self-monitor and self-motivate personal productivity and performance., • User-centric, team-first mindset, time management, reliable and organized., • Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting., • Excellent interpersonal skills—able to communicate effectively with employees and leaders., • High degree of patience with people and processes., • Ability to prioritize and multitask to accomplish objectives in an organized fashion., • Work hard & smart—never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team. The expected base salary for this position is $25.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Job DescriptionJob Title: Technical Support Representative – L1 Location: South San FranciscoDescription: Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at Client X’s customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at Client X’s customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using Client X’s custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.• Other duties and responsibilities may be assigned.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.Physical Requirements:

Job DescriptionJob Title: Back Office Technician (L2)Location: South San Francisco, CA Summary: Respond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location., • Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs, • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e., OPUS, ServiceNow, Google Docs), • Plus, if you are experienced with Google Suite of Applications, WebEx & MDM solutions, not mandatoryEducation/Experience:, • Professional experience supporting both PC and MAC Platforms and Operating Systems (60/40), • Customer Service and experience working directly with customers is a must., • Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred., • Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and Desk Jet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred., • Requires a sound technical background with a minimum of 2-3 years of professional experience in a Service or IT environment., • Good interpersonal skills and organizational skills., • Troubleshooting and problem experience are helpful., • Excellent communication skills are a plus., • General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus., • 5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory., • Experience with Mobile Devices & Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial

Job DescriptionWho we are The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, drier fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos. About Pano: We are a 130+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We’ve also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at . The Role Pano AI is looking for an experienced IT Contractor to lead desktop support operations and ensure a reliable, secure, and seamless technology experience for employees. This role focuses on delivering outstanding end-user support, maintaining device compliance, and keeping our IT environment running efficiently across a distributed workforce.What you'll do • Serve as the primary point of contact for all desktop support needs across Mac and Windows devices., • Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively., • Manage device onboarding, provisioning, and deprovisioning processes through MDM (e.g., JumpCloud)., • Maintain compliance with IT security standards — including patching, endpoint protection, and asset tracking., • Coordinate with vendors and internal teams for escalations and system improvements., • 3+ years of hands-on IT support experience, preferably in a SaaS or startup environment., • Strong knowledge of macOS and Windows troubleshooting, Google Workspace, Jira, Okta, and MDM systems., • Excellent communication and customer service skills; able to support a remote, fast-paced team.

Job DescriptionJob Title: Desktop Support Technician – L2Location: South San Francisco, CASummary:We are looking to hire a skilled L2 Technician (Hardware Deployment and Repair) to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location, • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Supporting AV events and triaging AV equipment issues., • Keeping certifications and training updated., • Other duties and responsibilities may be assigned.Education/Experience:, • 3+ years Windows & Mac Experience within an L2 Deskside Support role, • Customer Service and experience working directly with customers is a must., • Technical authorization CompTIA or equivalent is preferred., • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred., • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment., • Able to multitask and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Ability to troubleshoot and resolve complex hardware and software issues., • Excellent communication skills are a plus., • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus., • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10., • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.

Job DescriptionDesktop Technician/Jr. Systems Administrator We are a Managed Service Provider (MSP) providing IT consultation and support for Small to Medium- sized enterprises in the Bay Area. In this role you will be providing support to end users for computer, application, device, peripheral, access and hardware issues for our clients. That includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. You will also troubleshoot problem areas (in person and/or remote) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. • Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off- site repair for remote users as needed. • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. • Where required, administer and resolve issues with associated end-user workstation network software products. • Receive and respond to incoming calls, emails and/or work orders regarding desktop problems. • Prepare tests and applications for monitoring computer performance, then provide performance statistics and reports. • As necessary, liaise with third-party support and PC equipment vendors. Requirements: You must have excellent communication, and interpersonal skills, and be customer oriented. In addition, you must have a minimum of 4 years of extensive hands-on experience in the following areas: • Knowledge and experience with MacBook support • Windows 7 and newer versions • Mobile phone support • Desktop Support & customer services • Confident in troubleshooting problems • Windows 2008 or newer Versions • Hosted Services such as Gmail and Office 365 • Symantec and ESET Antivirus • Printing services • Knowledge of GPOs • VERITAS Backup Exec. • Hosted VoIP services, Ring Central, Vonage, etc • Ability to produce clear and concise documentation ICE has been providing Managed IT Services since 1996. Please look us up at . We are looking for candidates that understand the importance of customer service and can handle multiple projects (multi-tasking) at the same time.

Job DescriptionCompany Description Department: Technology Job class: 1042-IS Engineer-Journey Salary range: $138,684 - $174,434 annually Role type: Temporary Exempt What does this mean? Hours: Full-time About: • Application Opening: Monday, November 10, 2025, • IT Project Management Office, • Enterprise Application Services, • Cloud Center of Excellence, • IT Operations and Support including the Service Desk and NOC, • City Infrastructure including the Network, Telcom and Data Centers, • Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery, • Public Safety Systems and Municipal Broadband Fiber, • SFGovTV Broadcasting Services, • IT Finance and Administration Services Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees. • Competitive pay, benefits, and retirement options, • Career growth opportunities through training, internal mobility, and subsidized education Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team! We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion. We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC). Job Description The Modern Workplace Team within the Department of Technology provides enterprise-class IT services to departments across the City and County of San Francisco. We are a service-oriented, collaborative, and innovative group of professionals dedicated to partnering with City departments to empower their missions and improve services for San Francisco residents. Our portfolio includes Microsoft 365, Azure Virtual Desktop Infrastructure (AVD), Microsoft Endpoint Manager (SCCM/Intune), Entra ID, Tanium, Generative AI platforms and other enterprise communication and collaboration tools. We deliver reliable, secure, and modern technology solutions that support thousands of City employees in serving the public every day. Working for the City and County of San Francisco means more than just a job — it’s an opportunity to make a meaningful impact on your community. Every system you deploy, every problem you solve, and every improvement you make helps public servants deliver vital services to the people of San Francisco. Join a team that combines technical excellence with a commitment to public good — and help shape the future of civic technology. Position Description: • Support and manage the City’s Microsoft Azure, Microsoft 365, and Azure Virtual Desktop (AVD) environments., • Support and manage the City’s Generative AI Platforms including Microsoft Copilot and ChatGPT., • Administer and optimize SCCM, Intune, Tanium and Entra ID for endpoint management, security, and compliance., • Manage and troubleshoot Microsoft 365 services, including Exchange, SharePoint, OneDrive, Teams, and Power Platform., • Develop and deploy scripts, tools, and processes to improve efficiency, automate tasks, and streamline system maintenance., • Maintain and support email authentication protocols (SPF, DKIM, DMARC) and integration with third-party bulk mail providers., • Collaborate with vendors to manage services, resolve issues, and enhance reliability., • Provide training and guidance to end-users and departmental IT administrators to strengthen technical capacity citywide., • Onboard departments to enterprise applications and services managed by the Modern Workplace Team.Qualifications Education: An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Experience: One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network. Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. Additional Information * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst at The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Job Description Title: Lab Support Technician – L2Project: Windows 7-10 systems upgradeClient is upgrading systems from Windows 7 to Windows 10. Summary: • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware, • 100% PC Based, • Mac – helpful, but not requiredEssential Duties and Responsibilities:, • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems., • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.Specific Duties and Responsibilities:, • Experience with Windows computer break fix and opening up of computers, • Manually unscrewing, opening backs of HP desktops/laptops, • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration, • Contributes to team effort by taking on additional tasks as needed, • Provides top-notch customer service

Job DescriptionTitle: Helpdesk Support - L2Summary:Responsible for the general support of Mac & PC computers - experience from a services desk / helpdesk support perspective and worked that in previous roleEssential Duties and Responsibilities: • Responsible for customer satisfaction results., • Respond to assignments usually involving the installation, repair or maintenance of desktop/laptop computer hardware and peripherals at Client's customer repair facility., • Communicate the status of the repair assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their computer at all timesEducation/Experience:, • Knowledge of the Macintosh and PC computer and related Windows operating systems, • Multi-tasking skills are a must., • Requires a sound technical background with 2-3 years of professional experience., • Troubleshooting and problem experience are helpful., • Excellent communication skills are a plus., • General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Our Oakland, CA banking client is seeking an IT Support Specialist to join their team. In this role, you will ensure efficient operation of network, computer, and telecommunication resources with a strong focus on customer service. Responsibilities include installing and maintaining hardware/software, updating mobile device policies, performing preventative maintenance, user access management, troubleshooting, backup procedures, IT audit support, and providing after-hours support as needed. This role is 5 days a week onsite in Oakland, CA. • Minimum 2-year college degree in IT or equivalent work experience, • At least 1 year of computer hardware/software and desktop support experience, • At least 1 year of telephone equipment installation and maintenance experience, • Excellent communication, organizational, and multitasking skills, • Proven customer service abilities

Job DescriptionDiamond Technology is a Technical Services company. We have client who is a large local public organization with an opening for the following position: JOB TITLE: Desktop & A/V Technician (Temp Contract)OPENINGS: 1LOCATION: San FranciscoDURATION: 6 months +HOURLY RATE: $50* Must provide 100% on-site support MINIMUM QUALIFICATIONS 1. 3 years experience in Windows PC imaging (please provide a) project scope, b) project cost(s), c) project start and end dates, and d) client name(s) where this experience was gained. Over the next six months, the agency will undertake a significant relocation process involving the closure of two buildings and the consolidation into multiple new locations. This transition will affect over 900 staff members and require substantial IT logistical and infrastructure changes. IT personnel will be responsible for setting up over 900 workstations for incoming staff. The client is seeking the assistance of a contractor for the duration of 6 months to assist with the relocation project.1. Secure Printing Configuration • Objective: Ensure all copiers and printers are set up for secure printing., • Actions:, • Configuration: Implement secure print features on all copiers and printers to prevent unauthorized access to sensitive documents., • Training: Conduct training sessions for staff to educate them on how to use secure print features effectively., • Support: Provide ongoing support to address any issues related to secure printing.2. Wireless Access Design and Testing, • Objective: Optimize wireless network performance and coverage., • Actions:, • Design: Collaborate with the network team to design a robust wireless network architecture., • Testing: Perform rigorous testing to ensure network reliability and performance., • Optimization: Strategically place Wireless Access Points (WAPs) to maximize coverage and minimize dead zones.3. Monitor and Docking Station Management, • Objective: Ensure safe relocation and setup of monitors and docking stations., • Actions:, • Relocation: Carefully relocate 2,000 monitors and 1,000 docking stations to new locations., • Security: Securely lock and cable-manage all monitors and docking stations to prevent damage and ensure organization., • Installation: Implement wire and cable management systems at each workstation for a clean and efficient setup.4. Endpoint Management Systems Update, • Objective: Reflect changes in location and network configurations in IT systems., • Actions:, • Update Systems: Modify SCCM (System Center Configuration Manager), Active Directory, and other endpoint management systems to accommodate new locations and network VLANs., • Testing: Verify that all updates are correctly applied and functional., • Documentation: Maintain accurate records of all changes for future reference.5. Conference Room Equipment Installation, • Objective: Set up and configure all conference room (38 rooms) technologies., • Actions:, • Installation: Install and configure large TVs, conference room control systems, sound systems, telephony equipment, and video conferencing hardware and software., • Training: Provide training sessions for staff on how to use the new conference room equipment., • Support: Offer ongoing technical support to address any issues with conference room technologies.6. Decommissioning and Inventory Management, • Objective: Efficiently manage the decommissioning and relocation of IT hardware., • Actions:, • Decommissioning: Safely decommission and secure all IT hardware from the old buildings., • Inventory: Conduct a comprehensive inventory of all hardware to track its status and location., • Relocation: Coordinate the relocation of IT hardware to new buildings, ensuring proper setup and testing.7. Project Management and Communication, • Timeline: Develop a detailed project timeline outlining each phase of the relocation and IT infrastructure changes., • Team Coordination: Coordinate closely with all relevant teams (network, facilities, and support staff) to ensure seamless execution., • Updates: Regularly update all stakeholders on progress, potential issues, and resolutions., • Risk Management: Identify potential risks and develop mitigation strategies to address any challenges that may arise during the relocation process.

Job DescriptionDescription: IT Support Technician - Hospitality Reports to: Manager IT Services Location: San Francisco - Onsite Company Description Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises. Position Description As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress’' and give 100% daily. As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them. Primary Responsibilities • Desktop support for hardware and software troubleshooting, • Willingness to learn industry-specific and proprietary management systems, • Setup, deploy, and maintain end-user equipment, • Perform network administration functions, user account permissions, Active Directory changes, • Follow up with clients to ensure resolution is complete and satisfactory, • Maintain accurate, thorough, and timely information in ticketing system, • Research and resolve problems through all IT functions, • Collaborate with peers to form technical solutions, • Ability to provide on-site & remote desktop support to customers., • Ability to use remote support tools like VNC, LogMeIn, RDP, etc., • Strong troubleshooting abilities, • Ability to use our remote management platform for workstation configuration status, testing, • Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration, • Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications., • Being a goal-driven team player with solid organizational skills and a keen attention to detail., • Independent, self-starting attitude with the willingness to share knowledge., • Thorough knowledge of all Windows server and desktop operating systems, • Understanding of Hotel property management & Point of Sale applications, • Thorough knowledge of PC, server hardware, and configuration including related peripherals., • Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange, • Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues., • Ability to function effectively in a fast-paced environment, • Willingness to travel occasionally, • Five years related experience or equivalent., • Two years of telecommunications experience, • Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices, • Understanding of PCI compliance and certificates, • Familiarity with Ruckus APs and Meraki APs administration, • Understanding of IP Networking and troubleshooting, • Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm, and more; Sales – Delphi/SalesForce, • A+ Certification, • MCSE / MCDST / A+ certification(s) As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.

Job Description Position: IT Support Analyst Location: South San Francisco Type: Full-time Desired start date: ASAP Role Summary: The IT Support Analyst is responsible for proactively and reactively handling the technology needs and requirements of end users. This position is located in our South San Francisco office. Travel to other sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, networking, access control, cloud technologies and specific scientific-related devices and applications. Primary Duties & Responsibilities: • Technical Support: Provide troubleshooting and technical support to end-users, resolving hardware and software issues promptly. Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general., • Onboarding/Offboarding: Assist with the onboarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations., • System Administration: Install, configure, and maintain software applications and operating systems, ensuring system integrity and security., • System Support & Troubleshooting: Ensure all IT systems are operating smoothly and efficiently. Provide prompt troubleshooting and support for hardware and software issues that arise in theatre operations, • Network Management: Maintain and optimize network hardware and software to ensure smooth connectivity, high availability, and security across all systems., • Audio/Visual: Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices, • Data Security: Enforce data security measures, manage backup systems, and conduct regular security audits ensuring compliance with security standards and industry regulations to protect business information., • Documentation: Maintain accurate records of IT assets, configurations, procedures, and support tickets for future reference and audits., • User Training: Conduct training sessions and create resources to help users understand and optimize their use of IT systems., • Teamwork: Represent the IT perspective on projects and processes providing technical guidance, training, and support for business stakeholders.Candidate Profile:, • 3+ years of IT technical experience in a service desk environment, • Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users, • Strong knowledge of macOS, Windows, IOS, and Android operating systems, • Strong knowledge of Google Workspace, FreshService, Slack, Notion, telephony, and other common desktop applications, • Experience of troubleshooting computer hardware, • Experience with MDM solutions that manage Macs, Windows, and mobile systems (e.g. InTune, Hexnode), • Experience with IT ticketing systems (e.g., FreshService), • Experience troubleshooting network related issues, • Knowledge of IT security protocols, and cloud-based services, • Relevant IT certifications a plus About Ohalo: Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit . Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application. No visa sponsorship is available for this position at this time. No recruiters, please.

Job Description • Would you like to work at a leading independent high school?, • Do you enjoy working with a students, faculty, and a variety of technologies each day? We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Opportunity: We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school’s technology helpdesk. Necessary Skills, Abilities, Background, and Experience: • Ability to start work at 8:00 every school day morning, • Ability to clearly communicate technical concepts to non-technical people, • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner, • Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc., • Must be able to climb a ladder to service ceiling-mounted projectors, • Must be able to lift up to 15 pounds, • 3+ years’ experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment, • 2+ years’ experience installing, configuring, and supporting Microsoft Office XbdHm6Clei

Job DescriptionSalary: Manager Publisher Services US Are you looking for an opportunity to apply your Software License Compliance skills and experience to the next level? Overview: Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies. Connors continued pursuit for excellence in the delivery of professional contract compliance services has gained trust and recognition of the worlds largest software vendors. The companys experienced teams ensure our clients are served by the best tenured industry experts. With the continuous business growth and expansion of Connor and its clients, we are looking for an Manager to help us further build our capabilities and manage global client projects. The Manager positions are critical to adding value for our clients. The Manager with the support of Senior Managers, Directors and Partners advise our clients on license compliance initiatives and execution of audits. This role is involved with various compliance related projects, including audit execution, data analytics, process improvement, and targeting analysis. We rely heavily on our Managers and expect a high degree of professionalism as we carry out the highest quality of professional service our clients require and expect. The Manager is responsible for performing, supervising and reviewing the work of each client engagement; and for being the liaison between our clients and their customers/licensees. We trust our Managers to always perform at a high level of quality and professionalism. Main Responsibilities: • Manage and perform all facets of the audits for existing clients: resource planning, audit planning, audit execution, audit team management, deliverables review, etc., • Perform extensive excel analysis as part of audit execution, client internal initiatives and other services., • Manage audit KPIs including deadlines and budgets., • Interact with cross functional teams at clients/licensees and manage multiple projects across multiple clients simultaneously., • Prepare and review all client deliverables: reports, calculations, etc., • Demonstrate solid understanding of client businesses, technologies and risks. Maintain technical and practical knowledge about clients and industry; bring knowledge to the execution and oversight of audits., • Supervise, coach and mentor all levels of staff: conduct performance reviews, contribute to performance feedback and training, develop and communicate workplace culture and code of conduct., • Recruit, develop and mentor a talented team of professionals, to help bring growth to the business., • Develop and maintain strong strategic relationships with clients and key industry contacts to generate revenue from existing clients and expand offerings to new clients., • Identify opportunities for new services, methodologies or work process for teams and clients., • Participate in sales pursuits for royalty and license compliance initiatives., • Assist in development and implementation of operational policies to support internal infrastructure growth. Requirements Experience, Skills, and Characteristics • BA/BS in Business Administration, Accounting, Computer Science, Information Systems Administration, Engineering or related field; CPA, CIA, CISA certification, • 6+ years in Professional Services or large IT organizations, • Preferred third party audit experience, including contractual review, software licensing reviews, and/or contract compliance experience (royalty and licensing auditing)., • A member of the compliance team from one of the Big 4 firms preferred but not required., • Strong references from existing employer/clients., • Proficient understanding of technology and software license contracts., • Demonstrate an understanding of business processes, internal control risk management, IT controls and related standards., • Identify and evaluate complex business and technology risks, management processes, internal controls which mitigate risks, and related opportunities for internal control improvement., • Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services, • Strong background in auditing techniques and/or computer control environments, • Strong written and verbal presentation skills including the ability to translate technical information to a variety of technical and non-technical audiences., • Proven ability to influence and resolve issues with senior leaders and major customers; sophisticated negotiation skills is desirable., • Hard working, detail oriented and ability to motivate and manage engagement teams., • Self-driven, highly motivated, and able to work well independently and in team environments., • Proven experience with building strong relationships and instilling trust with clients and internal teams., • Ability to adapt to different licensee conditions and cultural differences while executing audits globally, • Strategic thinker with ability to make prudent business decisions., • Professional and personable demeanor., • Flexibility to work effectively across multiple engagement teams, clients and licensees across the globe with different time zones., • Proficient in the use of Microsoft Office Suite with strong Excel skills., • 25%-35% domestic and international travel required., • For positions in the following countries, languages required are:, • USA English, • UK English, • Europe German, Italian or French Related Working Technical Experiences: • Windows or UNIX/Linux administration background including proficiency with Active Directory, • Data analysis applications such as ACL, SQL, or Access, • Windows Server Desktop, • Unix/Linux, SAM (SMS, Altiris, etc.), • VB Script, Shell Script, • VBA/Macros, • VB/Shell/PERL/Macros, • VMware administration, • SAM experience (SMS, Altiris, etc.), • ISO 19770-1 and ITIL SAM Standards Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. Youll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity. Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you. Join us and be part of our Global Team. Apply now!

Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF) Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Job Description Title: Desktop Support Technician – L1/L2Project: Windows 7-10 upgradeClient is upgrading systems from Windows 7 to Windows 10. Summary: • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware, • 100% PC Based - no MACEssential Duties and Responsibilities:, • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems., • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.Specific Duties and Responsibilities:, • Experience with Windows computer break fix and opening up of computers, • Manually unscrewing, opening backs of HP desktops/laptops, • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration, • Contributes to team effort by taking on additional tasks as needed, • Provides top-notch customer service