Dispatcher jobs in New York - Page 6

Job Description You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Kingston. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning and electrical systems. The Big Task You will evaluate customer calls and match the right technician to every job. Key Sub Tasks • Learn the business and learn how to prioritize the most urgent customer calls., • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field., • Record and report the service calls., • Participate in training so that you grow and develop as a professional. If you can achieve the above and you find it fun and challenging - you have just the right amount. What We Offer • Our top performers are among the highest-paid in Kingston., • Medical Insurance -- we pay 70% of you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability, • New technology, including iPhone, iPad & access to integrated software, • 401k Plan with a company match

Job Description Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized and authoritative Help Desk Dispatcher to act as the "air traffic controller" for our IT support operations. In this dual-focused role, you will be responsible for the end-to-end management of the ticket queue, triaging incoming service requests, and managing technician workflows to ensure maximum resource utilization. Key Responsibilities • Ticket Dispatching & Workflow Coordination, • Ticket Intake & Triage: Serve as the primary point of contact for all incoming service requests. Evaluate the urgency and business impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow, Remedy)., • Queue Management: actively manage the service board to ensure all tickets are assigned, processed, updated, and closed within stipulated Service Level Agreements (SLAs)., • Technician Utilization: Manage the schedules and workflows of the technical team, assigning tickets based on technician skill set, availability, and geographic location (if applicable) to maximize efficiency., • Proactive Monitoring: Continuously review queues for "stale," "past due," or neglected tickets to minimize downtime and prevent operational bottlenecks., • Incident Lead, • Stakeholder Communication: act as the "voice of the incident." Provide regular, clear, and high-level status updates to management and stakeholders regarding the current state, estimated time to restoration (ETA), and available workarounds., • Technical Aptitude: A strong fundamental understanding of IT concepts (Windows environments, networking basics, cloud services) to accurately interpret user issues, categorize them, and route them to the correct technical tier., • ITSM Proficiency: Proven experience navigating and managing ticketing systems such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms., • Leadership: The ability to lead a team and maintain composure during high-stress situations. You must be able to make quick, decisive choices during a crisis., • Communication: Exceptional verbal and written communication skills, with the ability to translate technical jargon into business-friendly updates for stakeholders., • Organized: Proven ability to manage multiple, competing priorities in a fast-paced environment without letting details slip through the cracks. Experience: 1–3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs) Success in this role will be measured by: • Reduced Mean Time to Repair (MTTR): Driving faster resolution through efficient routing., • SLA Compliance Rate: Ensuring tickets are acknowledged and resolved within agreed timeframes., • First-Call Resolution Rate: Ensuring tickets are routed to the right person the first time to minimize "ticket bounce.", • Technician Utilization: maximizing billable/active time for the technical team. Employee Benefits At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health, dental, vision and life insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement. Candidates can apply online at . For any questions, you can call our Recruitment toll free # at 844-375-3995. #ZR Mavis is an Equal Opportunity Employer Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting . We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to . Job Posted by ApplicantPro

Job Description • We are hiring immediately for full time and part time DISPATCHER positions., • Location: Westchester Medical Center - 100 Woods Road, Valhalla, NY 10595 Note: online applications accepted only., • Schedule: Full time 3:00 pm - 11:00 pm and part time 11:00 pm - 7:00 am . More details upon interview., • Requirement: Previous experience is preferred, but not required. Willing to train!, • Fixed Pay Rate: $18.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job Summary Summary: Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Essential Duties and Responsibilities: • Provides quality customer service to customers by providing one-on-one attention to detail., • Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics., • Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary., • Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations., • Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments., • Serves as a liaison between Patient Transportation and other departments., • Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures., • Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity., • Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues., • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Crothall maintains a drug-free workplace. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Description 1. Must be 21 years and older., 2. Must be comfortable with using computers, 3. Must pass a mandatory pre-employment drug and alcohol screening., 4. Must pass a mandatory criminal background check., 5. Must understand instructions in English (both written and spoken). DUTIES AND RRESPONSIBILITIES 1. Assigning trips to the appropriate drivers., 2. Making sure all trips are in the correct status at the end of the day., 3. Effectively communicates with drivers regarding schedule progress., 4. Maintain a professional image and attitude in regards to clients, visitors and co‐workers., 5. Assist clients and patients as needed to safely complete the transfer.

Job Description About Company: Medical Transport Service has proudly served Allegany County since 1979. We offer a comprehensive range of services, including emergent and non-emergent ambulance service, ensuring timely access to care for individuals across the county. Our dedicated team is also experienced in providing professional event medical standby services. Additionally, we facilitate seamless interfacility transfers, connecting patients with the specialized care they need. About the Role: The Dispatcher plays a critical role in coordinating and managing the efficient movement of vehicles and goods within the fleet to meet customer demands and regulatory requirements. This position ensures compliance with Department of Transportation (DOT) regulations while maintaining seamless communication between drivers, management, and clients. The Dispatcher is responsible for monitoring fleet maintenance schedules and addressing any issues promptly to minimize downtime and maximize operational efficiency. Working in a fast-paced environment, the Dispatcher must prioritize tasks effectively and respond quickly to changing conditions to maintain smooth logistics operations. Ultimately, this role is essential for optimizing fleet utilization, ensuring safety compliance, and delivering exceptional service to customers. Minimum Qualifications: • Excellent communication skills, including answering phones and coordinating with multiple agencies., • Ability to work effectively in a fast-paced environment while managing multiple priorities., • Experience with fleet maintenance coordination and peripheral vision skills to monitor multiple activities simultaneously.., • Certification or training related to transportation, logistics, or fleet management., • Coordinate daily dispatch operations by assigning routes and schedules to drivers based on delivery priorities and fleet availability., • Monitor and ensure compliance with State regulations and company policies to maintain safety and legal standards., • Maintain constant communication with drivers to provide support, updates, and resolve any issues that arise during transit., • Manage fleet maintenance schedules by coordinating with maintenance teams to ensure vehicles are serviced and operational., • Answer incoming calls from drivers, clients, and internal teams to address inquiries, provide information, and facilitate problem resolution., • Track shipments and update logistics management systems to provide accurate delivery status and optimize route planning. The Dispatcher utilizes dispatching skills daily to assign routes and manage schedules efficiently, ensuring timely deliveries. Knowledge regulations is critical to maintain compliance and avoid legal issues, which is integrated into all operational decisions. Peripheral vision and multitasking abilities enable the Dispatcher to monitor multiple communication channels and fleet activities simultaneously, ensuring nothing is overlooked. Fleet management and maintenance coordination skills are applied to keep vehicles in optimal condition, reducing downtime and improving reliability. Strong communication skills, including answering phones and liaising with drivers and clients, are essential for resolving issues quickly and maintaining smooth logistics operations. 12 hours

Job Description Massena Transport And Taxi Inc in Massena, NY is looking for a full time dispatcher to join our strong team. We are located on 2134 State Highway 420. Our ideal candidate is attentive, motivated, and engaged. This is a fast paced job and requires capability to multi task. Responsibilities • Create, schedule, and maintain delivery routes for optimal performance, • Maintain consistent communication with drivers to ensure successful route completion, • Maintain detailed logging and tracking records, • Address issues that arise and communicate changes to drivers quickly Qualifications • Time-management and organizational skills, • Highly adaptable to various situations and business needs, • Strong organizational skills By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionWe are looking for an organized and detail-oriented Dispatcher to join our team on a contract basis in Rome, New York. This role involves coordinating logistics and ensuring efficient communication between customers and service teams. The ideal candidate will excel in a fast-paced environment and demonstrate strong customer service and dispatching skills. Responsibilities: • Manage and prioritize incoming service requests from customers, ensuring timely responses., • Coordinate and dispatch service teams to meet customer needs efficiently., • Utilize computer-aided dispatch systems to track and manage service schedules., • Maintain clear and thorough communication with customers to provide updates and address inquiries., • Monitor and adjust schedules as needed to accommodate unforeseen changes or urgent requests., • Collaborate with team members to optimize logistical operations and improve service delivery., • Document and report service activities accurately to ensure compliance and accountability., • Handle customer concerns and provide solutions in a courteous and effective manner., • Ensure adherence to company policies and procedures during all dispatch activities.• At least 1 year of experience in dispatching or a related field., • Strong customer service skills with the ability to communicate effectively., • Familiarity with call center operations or similar environments., • Proficiency in computer-aided dispatch systems and related software., • Excellent organizational skills and the ability to manage multiple tasks simultaneously., • Strong problem-solving abilities to address logistical challenges., • Ability to work in a fast-paced environment while maintaining attention to detail., • Flexibility to adapt to changing priorities and schedules.

Job Description TEKsystems is hiring a Dispatcher to work ON SITE for a client based in Rome, NY. This position would take place 100% on site and would offer the opportunity for growth and development. Qualifications -Proficiency in Microsoft Office (Word, Excel, Outlook) -Strong multitasking abilities -Excellent phone etiquette and communication skills -Reliable and punctual with a strong work ethic -Willingness to learn and adapt to new software and procedures Job Description The Dispatcher will be responsible for a variety of clerical and data entry tasks, with some dispatching duties. The ideal candidate will be able to multitask effectively, maintain a courteous demeanor on the phone, and demonstrate reliability in attendance. Key Responsibilities: -Perform data entry and clerical tasks accurately and efficiently -Assist with dispatching duties as needed -Handle phone calls courteously and professionally -Utilize Microsoft Office for various tasks -Send and manage information as required -Enter information into our cloud-based trucking software (training will be provided) Hours Monday- Friday- 8:00am- 4:30pm- 40-hour work week Pay $19/hour These positions are in high demand. If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting! Job Type & Location This is a Contract to Hire position based out of Rome, NY. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rome,NY. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description About Us Done Right Hood & Fire Safety is a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards. We’re seeking an experienced, sharp, and proactive Senior Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency. Position Summary The Dispatcher will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity. Key Responsibilities Manage and oversee daily dispatching and scheduling operations for multiple service crews. Coordinate field technicians and optimize routes for maximum efficiency across NYC’s five boroughs. Communicate clearly and consistently with clients regarding scheduling, service updates, and changes. Track technician performance, job progress, and completion reports; follow up on outstanding tasks. Resolve conflicts, last-minute changes, or emergencies calmly and efficiently. Collaborate with operations and sales teams to ensure jobs are properly prioritized and resourced. Maintain accurate digital records of service requests, technician assignments, and client information. Generate and review quotes for deficiencies or additional services as needed. Identify opportunities to streamline dispatch processes and improve overall workflow. Cross-train and support other departments as required. Requirements 3+ years of proven dispatching/scheduling experience, preferably in a service, maintenance, or field operations industry. Expert knowledge of the five boroughs — able to efficiently route multiple teams around NYC traffic and timing challenges. Strong leadership and organizational skills with the ability to manage multiple priorities under pressure. Excellent communication and interpersonal abilities. Proficiency in dispatch/scheduling software and Microsoft Office Suite. Detail-oriented and highly reliable, with strong problem-solving skills. Experience in fire safety, grease trap systems, or environmental services is a plus. Benefits At Done Right Hood & Fire Safety, we are proud to offer a competitive benefits package that supports our team’s health, well-being, and work-life balance. • Health Insurance, • Dental Insurance, • Vision Insurance, • Paid Time Off (PTO), • Commuter Benefits Program Our goal is to provide meaningful benefits that help our employees feel supported both inside and outside of work.

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH INSTACARE EMS: • Flexible Schedules, • Weekly Paychecks, • Paid Time Off, • Professional Work Environment Key Duties and Responsibilities: • Working directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ patient to set up any and all transport, • Verifying patients’ insurance coverage, • Answering phone calls and making phone calls, • Taking insurance information for company billing department, • Processing credit card payments, • Knowledge of Medical Terminology, • Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English, • Strong attention to detail and the ability to multi-task in a fast paced environment, • Ability to establish effective working relationships with personnel from multiple departments and divisions, • Previous Emergency Medical Services (EMS) experience, Strongly Preferred, • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR UsNaFGCQGm

Job Description Midwood EMS is seeking experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH MIDWOOD EMS: • Flexible Schedules, • Weekly Paychecks, • Paid Time Off, • Professional Work Environment, • Working directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ patient to set up any and all transport, • Verifying patients’ insurance coverage, • Answering phone calls and making phone calls, • Taking insurance information for company billing department, • Verifying insurance ( a plus), • Processing credit card payments, • Dispatching calls using radio codes and practices Required Knowledge, Skills and Abilities:, • Knowledge of Medical Terminology, • Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English, • Strong attention to detail and the ability to multi-task in a fast paced environment, • Ability to establish effective working relationships with personnel from multiple departments and divisions, • Flexibility to work nights, weekends, and holidays as needed – due to the nature of the EMS industry we operates 24 hours a day, 7 days a weekPreferred Experience:, • Previous Emergency Medical Services (EMS) experience, • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systemsPermanent Schedule will include Evenings, Overnights and alternate weekends Powered by JazzHR Z8D2XE9SD9

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Call Takers & Dispatchers to work from our Brooklyn headquarters located in Coney Island. What We Offer: • Flexible Schedules, • Weekly Paychecks, • Paid Time Off, • Professional Work Environment Duties and Responsibilities: • Works directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ to arrange ambulance transport, • Verifies patients’ insurance coverage, benefits, and co-pays, • Manages high volume phone calls, • Processes credit card payments, • Knowledge of Medical Terminology, • Familiarity with health insurance plans, including Medicare, Medicaid, and commercial insurance, • Excellent verbal/written interpersonal and communication skills and the ability to communicate clearly in English, • Strong attention to detail, • Effectively multi-task in a fast paced environment, • Ability to establish strong working relationships with personnel from multiple departments and divisions Qualifications: • Previous Emergency Medical Services (EMS) experience, strongly preferred, • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR eId1GPJ65P

Job DescriptionJob Description: Isaac Heating & Air Conditioning is seeking an HVAC Dispatcher for their main office in Rochester, NY. The dispatcher will interact directly with customers, installers, and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. Summary: For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company. Responsibilities: • Dispatch residential HVAC service and installs efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more., • Resolve scheduling issues and customer complaints, • Continually update service writers with the availability of dates and time frames, • Implement reschedules and limit the number of calls when necessary, • Schedule technician training, • Absorb and utilize industry technical knowledge, • Manage and document technician sick days and vacation requests, • Assist in covering branches and commercial dispatching., • Schedule vehicle repairs and oil changes, • Perform dispatching duties for partner companies Job Qualifications: • High school diploma or equivalent required, • 3+ years of customer service experience preferred, • Prior dispatch experience preferred, • Service Titan experience preferred Competencies: • Excellent written, verbal, and active listening skills, • Strong administrative skills, • Technical knowledge, • Strong organizational skills, • Ability to work individually and as part of a team, • Problem-solving skills What can we offer you? • Competitive base pay, • Comprehensive medical, dental, and vision insurance, • 401k retirement plan with company match, • Paid vacation and sick time The starting hourly base wage for this position is $23.00 to $26.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range. This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility. Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Sunday-Thursday: 7:00am-4:00pm Friday-Saturday: OFF

Job Description Come join our team! As a Lead Dispatcher, you will assist in developing routes and schedules for school transportation services, in addition to planning, scheduling, and coordinating charter and extracurricular trips. Dispatchers assist with scheduling maintenance inspections, help ensure drivers are performing their daily vehicle inspections, and assist with phone calls and other paperwork. Candidates must have experience working in a high-volume customer service or call center environment, and be able to pass a background check. Read more to apply! What we offer: • Schedule: Monday-Friday, • Location: 124 Victory Highway Painted Post, NY 14870, • Pay Range: $24-$27 per hour, • Benefits: Health, Vision, Dental Insurance, 401K, PTO, • Ensure employees report to work as scheduled and complete and file paperwork., • Maintain, manage, and update driver schedules on a daily basis., • Report concerns, violations, or issues to the Operations Manager., • Assign substitute drivers as needed., • Plan, schedule, and assigns drivers for special transportation including field trips, athletic events etc., • Assist in developing routes and schedules., • Assist in planning, scheduling, and coordinating charter trips., • Answer heavy telephone volume and communicate on two-way radio., • Maintain records of mileage, fuel consumption, and other related data., • Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law., • Assist maintenance in scheduling vehicles to report to the shop for maintenance., • Review of onboard video and GPS monitoring., • Perform other duties as assigned by Operations Manager., • 2+ years working as a dispatcher or in high-volume customer service/call center environments, high school diploma or equivalent certification degree, • Complete all training requirements, • Pass pre-employment screenings The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.