Dispatcher / Road Supervisor
5 days ago
Knoxville
Dispatcher / Road Supervisor (AM / PM) Transdev in Knoxville, TN is hiring for a Dispatcher / Road Supervisor to support both fixed-route and on-demand transit operations. This role combines the core functions of a dispatcher and field supervisor—monitoring real-time service through TransLoc and other CAD/AVL systems, coordinating operators, and ensuring safe, reliable, and customer-focused service. We are seeking a professional who is highly organized, tech-savvy, and dedicated to safety. Compensation & Benefits Non-CBA Position • Starting pay: $26.65-$27.49 per hour, • Vacation: minimum of two (2) weeks per year, • Sick Days: 5 days, • Holidays: 12 days (8 standard + 4 floating) Key Responsibilities Dispatch Operations (AM/PM Coverage): • Monitor real-time vehicle performance using TransLoc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in., • Assign, adjust, and document vehicle coverage for both fixed-route and on-demand service., • Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management., • Provide clear, timely radio and phone communication with operators and field staff., • Record service data, delays, missed trips, and operator call-ins using TransLoc and related dispatch software., • Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in completing incident and accident reports., • Perform road observations and ride-checks to ensure safety, customer service, and compliance with company policy., • Coach and retrain operators following incidents, performance issues, or new procedures., • Serve as liaison between operators, management, and client representatives for field service issues., • Assist in training new operators, including TransLoc usage, customer service expectations, and on-road safety., • Maintain accurate and detailed documentation for service logs, incident reports, and shift summaries., • Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service., • High School Diploma or GED (required), • Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required), • 3–5 years experience in public transit dispatch or road supervision preferred, • Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio, • Excellent verbal communication, decision-making, and problem-solving skills, • Must be able to work AM/PM shifts, weekends, and holidays as needed, • Combination of office (dispatch) and field (road supervision) environments, • Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Operations Support Job Type: Full Time Req ID: 6659 Pay Group: 2V9 Cost Center: 55335 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.