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Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is seeking a Senior Manager, Partner Operations to help drive the evolution of our global partner ecosystem—ensuring that our services, technology, and strategic alliances deliver measurable value to Klaviyo, our partners, and our customers. In this highly cross-functional role, you'll serve as a key connector between strategy and execution—owning the operational infrastructure, analytics, and processes that support our agency, tech, and product partnerships. You'll work hand-in-hand with partner leadership, marketing, sales, product, enablement, and GTM operations to help scale partner programs, define KPIs, streamline processes, and ensure operational excellence at every stage of the partner lifecycle. This role requires a strong mix of strategic thinking, data analysis, systems expertise, and hands-on execution. How You'll Make an ImpactOperational Excellence & Systems • Design and own scalable partner operations infrastructure, including onboarding, training, support, and co-selling workflows., • Collaborate with CS Ops, Sales Ops, and Marketing Ops to integrate partner motions into our core GTM systems and reporting., • Develop and manage partner tiering frameworks, benefits, and incentive models to support program scalability and partner satisfaction., • Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear, data-driven reporting., • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.Insights, Analytics & Planning, • Define and monitor key partner performance metrics, pipeline activity, and revenue contribution—turning insights into recommendations., • Lead annual planning process for partnerships team–including headcount and quota planning, territory design and compensation planning, • Stay informed on industry trends, competitive dynamics, and best practices to ensure Klaviyo's partner ecosystem remains best-in-class.Cross-Functional Collaboration, • Act as the connective tissue between Partnerships, Sales, Marketing, Customer Success, Product, and GTM Operatons—aligning priorities and facilitating seamless program execution., • Support strategic initiatives such as new market entry, vertical expansion, and partner-led co-marketing campaigns., • Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey.Leadership & Influence, • Mentor junior team members and serve as a thought partner to partner program leaders., • Effectively communicate strategies, insights, and recommendations to stakeholders at all levels—including executive leadership., • Bring a "builder" mindset to partner operations: constantly seeking opportunities to improve and scale what works.Who You Are, • 8–10 years of experience in partner/channel operations, GTM strategy, revenue operations, or management consulting—ideally in a high-growth B2B SaaS environment., • 3+ years of experience working directly with partner programs (agency, tech, or strategic alliances)., • Proven ability to manage complex projects, influence cross-functional stakeholders, and balance strategic thinking with hands-on execution., • Strong understanding of Salesforce, PRM platforms, and BI/reporting tools., • Analytical and data-driven: you turn data into actionable insights and operational improvements., • Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders., • Comfortable navigating ambiguity, shifting priorities, and working independently in a fast-paced environment., • Bachelor's degree required; MBA or equivalent experience preferred., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$152,000—$228,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Customer Education Specialists nurture growth and foster community among Klaviyo's customer base. You'll own the adaptation and execution of educational materials provided by the Curriculum Development Team. The training formats include, but are not limited to, small group trainings, large webinars, in-person events, and personalized in-person workshops. You'll collaborate closely with fellow members of the Customer Education team, marketing, sales, and customer success more broadly to get customers the information they need. Your key partnership will be with the Curriculum Development team - aligning on key learning objectives, measuring success, and iterating based on quantitative and qualitative information. This role is for a highly passionate and results-driven individual who thrives on data and excels in live presentation settings. You will be responsible for driving adoption and success across a customer base of thousands of emerging brands by deploying various training formats. You must be an expert communicator and project manager, capable of writing and speaking in a way to inspire and drive action, and you will need to be exceptionally clear and direct to drive teams of cross-functional groups to meeting challenging goals. We are interested in individuals who enjoy finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve problems for customers using our software at scale. How You'll Make a Difference • Facilitate customer success and growth by driving key training-related KPIs (e.g., product adoption, feature usage, customer retention) throughout the customer lifecycle., • Support a rapidly growing customer base while balancing an 'at-scale' mentality with a customer-centric approach., • Develop and launch new 1-to-many training strategies that increase overall training attendance and content consumption., • Deliver engaging trainings to a variety of audience sizes from 1-on-1 to sessions over 1k attendees., • Deliver actionable insights to stakeholders that directly inform curriculum changes or product feature roadmaps., • You're a customer success champion with a track record for building and nurturing relationships through live trainings and webinars., • Exceptional project management skills with a proven track record of managing projects to successful, on-time completion., • Stellar written and verbal communication skills across all channels (in-person, phone, video, and email)., • Proven comfort and experience presenting live, on camera, and creating digestible and engaging live sessions and videos; you are an exceptional storyteller., • You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights., • You are passionate about marketing, especially engaging DTC brands, and ideally have a strong background in marketing., • You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals., • You thrive in a fast-paced, adaptable environment with multiple priorities., • You enjoy working on collaborative cross-functional teams., • You ideally have experience using ecommerce platforms and advising customers on marketing strategy. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$88,000—$132,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role: The Partnerships team drives Klaviyo's Owned Marketing vision by building and deepening relationships with the best advisory firms and technology companies in the world. With 5,000+ agency and technology partners, 350+ integrations, and 193,000+ brands actively searching for partner expertise, Klaviyo's ecosystem is one of the largest and most established in B2C marketing. For every $1 in Klaviyo MRR, partners report at least $3 in services revenue — making this a high-stakes, high-value ecosystem for everyone involved. As a Partner Sales Specialist, you'll be on the front lines — prospecting, recruiting, and onboarding new agency partners while activating dormant ones and expanding existing relationships. You'll qualify inbound referrals, collaborate closely with the sales team, and develop a sharp eye for high-potential opportunities across our long tail of partners. We're looking for someone with 1–2 years in a BDR/SDR or closing role who's ready to take that experience into the world of partnerships. You'll build lasting relationships, enable partners to grow with Klaviyo, and bring the hustle and collaborative spirit to make it all happen. How you will make a difference: • Prospect, recruit, and onboard net new agency partners, • Orchestrate effective cold outreach across multiple channels, • Generate meetings for the sales team through the rapid response to and qualification of inbound leads from our partners, • Learn to effectively identify qualified leads, articulate Klaviyo's value proposition, and route opportunities properly to the direct sales team, • Expand into agencies' books of business with upsell opportunities, • Identify high-potential inactive partners and make a best effort to activate them through engagement, • Enable partners on new Klaviyo products and offerings, • Provide guidance and support to our existing partner network, • Collaborate with other members of the partnerships team to best support partners in your book of business, • 1–2 years of BDR/SDR experience or a similar role; experience in a high-volume, high-velocity sales or partnership sales environment is a plus, especially at a MarTech SaaS company, • Highly adept at influencing and relationship building, • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future, • Curious, organized, engaging, and energetic, • Excited to be a part of and have an impact on a rapidly-growing, profitable scale-up, • Positive outlook, can-do attitude, and love helping to build and improve things, • Excellent organizational skills #LI- CR1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$29.62—$44.42 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description From our nation’s earliest days, ABCorp has been a trusted force in security and innovation. In 1795, the federally chartered Bank of the United States entrusted American Bank Note Company with the critical mission of producing counterfeit-resistant currency for the young Republic. This early history established our company, now known as ABCorp, as a pioneer in secure printing, with innovations that served not only American banks but also international clients, a legacy that shaped our evolution into a global leader in secure manufacturing. What began with protecting America’s financial foundation now drives cutting-edge solutions that safeguard organizations worldwide. Today, ABCorp sits at the intersection where authentication, payments, and secure access embrace next-gen (including additive 3D) manufacturing to meet the demands of a digitally driven world. We have built 230 Years of Expertise – no one knows secure manufacturing and authentication better, and no one has done it longer. We maintain global reach and compliance with eight locations around the world, and we’ve been trusted by fintechs, financial institutions, healthcare companies, governments, and brands across 120+ countries. We deliver end-to-end innovation through high-security, state-of-the-art facilities that are incubators for advancements in payments, secure access, and additive manufacturing. The Team At ABCorp, we know that our legacy and decades of achievement are powered by an exceptional team that embodies a true startup mindset. The Analytics Engineering Team at ABCorp partners closely with Product Management, Engineering, Sales, and Customer Success to build the data foundations that drive product strategy and business decisions. Analytics Engineers serve as trusted advisors to stakeholders across the organization, translating complex data into actionable insights that shape our secure payment products, enterprise SaaS platforms, and digital consumer experiences. Our team owns everything from data modeling and instrumentation to metrics definition, experimentation frameworks, and self-service analytics that empower teams to make data-driven decisions at scale. Learn more about ABCorp's story, products and team at abcorp.com. The Role ABCorp is seeking a highly skilled Senior Analytics Engineer to own the data and analytics strategy for our secure payment card solutions and enterprise SaaS products. This role will serve as a hybrid Data Analyst and Data Engineer, understanding the business problems to solve and building scalable data infrastructure to achieve business goals. The ideal candidate will possess strong analytical and technical skills, excellent communication abilities, and a proven track record of partnering with product and business teams to drive measurable impact through data. The ideal candidate will bring an intense focus on data quality and reliability, an ability to influence cross-functional stakeholders, strong product intuition paired with analytical rigor, and a passion for building scalable data models and self-service analytics capabilities. As a key partner to our Product and Engineering teams, you will help shape products that reach millions of people in their everyday lives across fintech, commercial, healthcare, and government industries worldwide. This is an in-person role with our team based in Boston, MA. How You’ll Make a Difference: • Partner closely with Product Management, Sales, and Customer Success teams to understand their data and reporting needs, translating business questions into structured analysis, metrics, and data-driven insights., • Build and maintain data warehouse models that serve as the source of truth for product usage, customer engagement, manufacturing efficiency, and business performance metrics., • Design, implement, and own key performance indicators (KPIs) and metrics frameworks that measure product success, user adoption, feature utilization, and business outcomes across our payment card manufacturing, enterprise SaaS, and digital issuance products., • Create dashboards, reports, and self-service analytics tools that enable stakeholders across Product, Sales, Customer Success, and Operations to access and act on data independently., • Model and integrate data from multiple sources including CRM systems, product usage events, manufacturing operations, billing systems, and customer feedback to power automation, enrichment, and operational workflows., • Collaborate with Product and Engineering teams on event instrumentation, schema design, and data collection best practices to ensure clean, reliable data capture., • Conduct deep-dive analyses on customer behavior, feature adoption, conversion funnels, retention patterns, and operational efficiency to identify opportunities and inform product roadmap prioritization., • Support experimentation and A/B testing initiatives by designing test frameworks, analyzing results, and communicating findings to stakeholders., • Own data quality, observability, and governance practices including documentation, testing, and monitoring to ensure trustworthy analytics., • Build forecasting models and contribute to strategic planning by providing data-driven projections on customer growth, revenue, and product performance., • Identify opportunities to automate reporting, improve data pipelines, and scale analytics capabilities as the business grows., • Serve as a trusted data partner and educator, helping teams across the organization develop stronger data literacy and make better decisions. Who You Are • Bachelor's degree in Data Science, Statistics, Computer Science, Mathematics, Engineering, Economics, or a related field., • 3-5+ years of experience in product analytics, data analysis, or analytics engineering roles, ideally supporting SaaS, payments, fintech, ecommerce, or enterprise software products., • Expert-level proficiency in SQL and experience with analytical data modeling, ideally using tools like dbt, SQLMesh, or similar frameworks., • Strong experience with data warehouses such as Snowflake, BigQuery, Redshift, or Databricks, and familiarity with ELT/ETL workflows., • Proficiency with BI and visualization tools such as Tableau, Looker, Mode, Hex, or similar platforms for building dashboards and reports., • Working knowledge of Python or R for data analysis, automation, and light data engineering tasks., • Demonstrated ability to translate ambiguous business questions into clear analytical frameworks and actionable recommendations., • Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences., • Experience working cross-functionally with Product, Engineering, Sales, and Customer Success teams., • Comfort working with product analytics data including event tracking, user behavior, funnel analysis, cohort analysis, and retention metrics., • Experience with experimentation, A/B testing, and statistical analysis is a plus., • Familiarity with payments, card issuance, authentication, identity, fintech, or secure manufacturing domains is a plus., • Self-starter mindset with strong ownership, attention to detail, and ability to work independently in a fast-paced, evolving environment., • Unique opportunity to build data capabilities and drive insights on a global scale., • Ability to shape analytics for secure payment, authentication, identity and additive manufacturing products that impact people's everyday lives., • Opportunity to work with a market leader at the intersection of fintech, security, and digital products., • Company with rich legacy of innovation and trust., • Incredible global team with collaborative work environment., • Competitive salary and benefits package., • Professional growth and development opportunities.

Job Description About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. What You'll Do You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations. As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders. You'll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships. Key Responsibilities • Platform ownership & governance: Own SimpliSafe's ecommerce platform stack (experimentation/personalization platform, CDP, Google Tag Manager, AI assistant, Microsoft Clarity, and related systems). Define governance, data standards, SLAs, and vendor relationships for each platform., • System architecture: Serve as the cross-platform systems architect: design the event/data layer, identity stitching, API integrations, and data flows that enable reliable experimentation, personalization, and analytics., • Experimentation enablement: Drive enhancements to the experimentation framework and personalization integrations to increase testing velocity, reduce time-to-launch, and improve experiment quality and learnings., • AI workflows & automation: Design, pilot, and scale AI workflows and automation that reduce manual work (experiment setup, analysis, insight generation, prioritization) and responsibly surface AI-driven recommendations to the team., • Operational excellence: Implement runbooks, monitoring, cost controls, capacity planning, and performance tracking for platform health and uptime. Own change management and release processes for platform changes., • Self-service & tooling: Build intuitive tooling, templates, docs, and training to enable stakeholders to self-serve their work safely and effectively., • Leadership & team growth: Hire, coach, and develop the team; set objectives, prioritize work, and model a data-driven, collaborative culture., • 6+ years of experience in MarTech, analytics, or platform operations, with demonstrated ownership of enterprise marketing/ecommerce platforms; 3+ years of people leadership or equivalent technical leadership., • Track record owning or architecting a MarTech/analytics stack (event/data layer, CDP, tag management, experimentation/personalization platforms, session replay, or similar tools)., • Strong technical skills: proficiency with event instrumentation and tagging (Google Tag Manager), CDPs (Rudderstack or similar), APIs, and data pipelines; fluent with SQL and comfortable working with engineers on data modeling., • Experience with mature experimentation and personalization programs preferred., • Practical experience designing and operationalizing AI workflows or automation., • Proven experience managing vendor relationships, defining platform governance, and implementing SLAs, runbooks, and governance processes., • Excellent cross-functional communication and stakeholder management skills — capable of translating technical tradeoffs to business partners and leading collaborative roadmaps., • Strong judgment around privacy, data governance, and security requirements (e.g., GDPR/CCPA implications for tracking and personalization)., • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them., • Aim High - Always challenging ourselves and others to raise the bar., • No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style., • One Team - Taking a highly collaborative approach to achieving success., • Lift As We Climb - Investing in developing others and helping others around us succeed., • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive, • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here), • Free SimpliSafe system and professional monitoring for your home. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact .

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Summary: The Commercial AE CG partners closely with Customer Success and Renewals to drive customer cross‑sell and upsell across a broad base of SMB and entrepreneur segment customers, educating customers on Klaviyo's portfolio and guiding them to maximize value, revenue impact, and long‑term relationships. This includes targeting ICPs for expand motions while managing a disciplined forecast and delivering consistent monthly and quarterly quota attainment. Supervisory Responsibilities: • None. Duties/Responsibilities: • Work cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realization., • Engage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features alone., • Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo's footprint in existing accounts., • Build and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluations., • Apply consultative selling and ROI‑backed business cases using core e‑commerce/SMB metrics; tailor assets (decks, case studies) and demos to discovery insights to drive executive alignment and decision quality., • Maintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and "why/why not," with timely updates that support predictable roll‑ups to leadership., • Negotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationale., • Consistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocks., • Perform other related duties as assigned. Required Skills/Abilities: • Excellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and values., • Clear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiences., • Consultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business case., • Analytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impact., • Multi‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plans., • Strategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mapping., • Pipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborations., • Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes., • Collaborative selling and cross‑functional quarterbacking across BDRs, SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarity., • Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong, with strong SFDC hygiene for forecasting and deal strategy., • Growth mindset; actively seeks feedback, invests in enablement, and shares best practices to raise team performance in a high‑paced environment. Education and Experience: • 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred, • Experience within SaaS/MarTech, a plus, • A Bachelor's degree or above, a plus. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations. #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$65,000—$65,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We've built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We have a big opportunity to build state-of-the-art AI and machine learning technologies at Klaviyo to power our products and develop AI agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business. As a Sr. AI Engineer at Klaviyo, you'll play a key role in designing and building scalable backend systems and user experiences that power our AI products and AI agent solutions. You'll partner closely with product managers, machine learning engineers, and data scientists, to drive real-world impact at scale. This is a backend-heavy role with opportunities to influence architecture, async processing pipelines, distributed systems, and more. How You Will Make a Difference * Design and build backend systems that support scaling our AI solutions for 167K+ customers. * Develop robust, reliable and scalable data collection and processing pipelines for machine learning models to train and consume. * Develop robust, reliable and scalable services to serve AI models in production environments. * Contribute to evolving our agentic architecture — making our AI agents more self-sufficient and performant. * Contribute to a culture of ownership, experimentation, and customer-centric product thinking. Who You Are * 5–7 years of professional experience in software engineering, with a strong focus on backend systems and distributed architectures. * Have hands-on experience building and deploying generative AI and agentic AI applications into production, with expertise in prompt engineering, few-shot learning, fine tuning and evaluation. * Experienced backend engineer with a strong track record of building scalable, distributed systems, especially in the service of AI agent capabilities. * Proficient in Python and modern backend frameworks (FastAPI, Django preferred). * Experience creating human and automated evals to ensure high AI model quality. * Proficient in big data tools such as Apache Spark and Hadoop. * Deep experience with asynchronous processing and distributed task queues (Celery, Kafka, SQS, RabbitMQ, Redis). * Strong understanding of database technologies and ORMs (SQLAlchemy, Alembic). * Comfortable with cloud-native architectures (AWS) and container orchestration (Kubernetes); can manage infrastructure and CI/CD pipelines. * Skilled at designing and building robust APIs. * Able to operate with a high degree of autonomy, handle ambiguity, and thrive in a fast-moving, startup-like environment. * Driven by curiosity. You're someone who learns and stays up to date with this rapidly evolving field. * Comfortable collaborating directly with product managers and customers to shape solutions. Nice to Have * Trained ML models in the past and deployed them in production systems to generate impact to businesses. * Experience in reinforcement learning. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team is building the AI systems that transform how our employees work. We are looking for a Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools from the ground up. This role sits at the intersection of applied AI research and full-stack software engineering. You will own everything from LLM integration architecture and RAG system design to CI/CD pipeline management and production observability. If you want to build AI that real people use at scale every day, this is the role for you. You will report into the Director of AI and App Engineering and …. How you'll make a difference: • Design and build LLM-powered applications: Architect and develop production-grade systems leveraging large language models (GPT-4, Claude, Mistral, Llama) for internal automation, knowledge retrieval, and intelligent workflow assistance., • Build and maintain AI integration pipelines: Design robust, scalable API integrations between AI models and internal systems such as HRIS, ticketing, CRM, and knowledge bases, ensuring reliability, low latency, and high availability., • Develop full-stack AI features end-to-end: Own the complete development of AI features across the stack from backend model orchestration and API layers to frontend interfaces that make AI accessible to non-technical employees., • Architect and manage CI/CD pipelines for AI systems: Build and maintain automated deployment pipelines for AI models and services, including model evaluation frameworks, A/B testing infrastructure, and safe rollout strategies., • Implement RAG and retrieval systems: Design and build retrieval-augmented generation systems grounded in Klaviyo internal knowledge, ensuring accuracy, relevance, and up-to-date responses at scale., • Evaluate and fine-tune AI models: Lead benchmarking, evaluation, and fine-tuning of foundation models for Klaviyo use cases, including prompt engineering and parameter-efficient fine-tuning techniques., • Establish AI engineering best practices: Define coding standards, testing frameworks, and architectural patterns for AI development at Klaviyo, enabling the team to ship reliable AI features consistently., • Build AI observability and monitoring tooling: Instrument AI systems with latency monitoring, output quality evaluation, hallucination detection, cost dashboards, and production alerting., • Collaborate with Product and Data Science: Work closely with PMs, data scientists, and ML engineers to translate requirements into technical implementations, maintaining a tight feedback loop between experimentation and production., • 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production., • Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API., • Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks., • Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI., • Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models., • Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi., • Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$112,000—$168,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We are looking for a Go-to-Market Recruiter to join our Talent Acquisition team in a contract capacity. In this role, you will have the chance to build relationships with our go-to-market leaders and contribute to the hyper-growth of Klaviyo, influencing the culture and business tremendously with the remarkable people you bring into the company! You'll own your recruiting numbers (sourcing, screening, and hiring) and draw insights from analytics to make our hiring process smarter and more efficient. How You Will Make a Difference: • Build pipelines of candidates: Our sales team is consistently hiring, so a key aspect of this role is working with our hiring managers to develop strategies to find qualified, diverse candidates. You'll build talent networks through proactive market research, outreach, and candidate experience., • Own the process: From sourcing passive candidates to closing offers, you will be responsible for providing all candidates with an exceptional experience and ensure Klaviyo is engaging with and hiring exceptional people who will help take Klaviyo to the next level., • Build relationships: Your empathy and customer-first approach will forge lasting relationships with both candidates and hiring managers., • Be an ambassador: Whether through Klaviyo's Social Media channels, a recruiting event or LinkedIn outreach, you are an ambassador for Klaviyo and in most cases, the first impression a candidate will have of the company. You'll take a balanced approach that makes a candidate feel like an individual while keeping in mind Klaviyo's business objectives., • 7+ years of recruiting experience, with significant experience hiring within sales, customer success, and marketing, • Strong sourcing expertise and passion for identifying passive talent, • Ability to influence and advise senior stakeholders on role scoping, leveling, and talent market dynamics, • Data-driven approach to managing pipelines and measuring recruiting performance, • Comfortable operating in fast-paced, evolving environments, • High level of ownership, accountability, and sound judgment Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$60—$65 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description NEW RESTAURANT OPENING!! Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026. In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity. At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners. Reporting to the National Sales Director, we're looking for a Sales & Events Manager to join our team and help us open our third US restaurant. Work somewhere awesome: Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US. Description The Sales and Events Manager will be responsible for the full events presentation, packages and execution of all the private functions and private dining sales at Hawksmoor Boston. GENERAL DESCRIPTION & REQUIREMENTS Operations: • Creating and being responsible for the pre-opening sales program, launch activity and after launch momentum needed to ensure a successful launch with fully booked private dining rooms and restaurant at launch and for months/years to come, • Promoting Hawksmoor Boston to the discerning diners of Boston and beyond, e.g. producing a Hawksmoor Private Dining sales pack which will work as a specific communications tool for all types of booker – from the concierge to the personal assistant and core business events booker, • Producing all sales and event point of sale material/paper collateral, emails, PDFs, website section, sales content for social media and information for the key listings guides and b2b memberships, • Liaising with all sales and marketing communities, memberships, associations and listings guides, as well as people - pas, concierge and event’s organizers to ensure they all have the relevant information and are incentivized to book, • Ensuring all digital tools, ecommerce systems, reservations systems, online booking systems, database, CRM systems and software are best in business and within budget (e.g. Resy or Open Table, Venga or another Liaising and communicating with all key Hawksmoor personnel –general manager, marketing manager, bar manager, reception personnel, chefs etc. to ensure calm and considered relationships at all times, • Carrying out regular planned showcases, tastings, commercial events and private dining experiences with local businesses and key bookers, • ‘Mapping out’ the local area, talking to the top personnel in all industries – banks, tech, media, retail, industry etc., • Creating and owning the sales database, • Ensuring customized communications are sent our regularly to these audiences, • Ensuring all sales material is best of class, from the business card to the invitation letter., • Producing and successfully managing the Boston Sales Plan, • Embedding the Hawksmoor Boston Steak House brand and ethics into the Boston dining scene, with the ambition to establish this new steak house as a respected long-term cornerstone of Boston culture., • Identifying and owning the private diner through bespoke messages to different audiences, for example: local business corporates, Boston domestic and international tourists, media/ agencies, families, private dining room bookers. Qualifications and Skills Experience: Proven experience in event planning, hospitality, and sales. Communication: Excellent negotiation and customer service skills. Organization: Strong attention to detail and ability to manage multiple projects simultaneously. Technical Skills: Proficiency in CRM systems, Microsoft Office Suite, and venue booking software. *This role requires working some evenings, weekends, and holidays to oversee events. We use eVerify to confirm U.S. Employment eligibility.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We're looking for a Product Marketer who's excited to help shape how the world understands Klaviyo. This role sits at the heart of our product storytelling. You'll help define the big-picture narrative that brings our products, platform, and vision together and make sure it shows up clearly and consistently everywhere from launches and campaigns to executive keynotes and major events. You'll play a meaningful role in how Klaviyo is positioned with the market, with executive and functional buyers, and across our internal teams. That means getting deep into our products, understanding the problems our customers are trying to solve, and translating all of that into messaging that's clear, compelling, and genuinely useful. A big part of this role is launches. You'll help lead go-to-market efforts for major product and platform moments, working closely with Product, R&D, and cross-functional partners to turn innovation into stories that drive excitement, adoption, and momentum. You'll also contribute to flagship events and keynote storytelling, partnering with leadership to shape the narratives we share when Klaviyo is on its biggest stages. If you love connecting dots, care deeply about how things are said, not just what's shipped, and want to grow alongside a collaborative, fast-moving team, we'd love to talk. How You'll Make a Difference: Who You Are: • You have 8+ years of product marketing experience in a SaaS environment, • You're strong in messaging and positioning, and enjoy distilling complex products into clear, compelling value, • You're a self-proclaimed word nerd who cares deeply about language, nuance, and how small wording choices shape big perceptions, • You care about storytelling, especially at the platform or portfolio level, • You're customer-first and think deeply about how messaging lands with real people, in the right moments and channels, • You're an excellent writer with a sharp eye for words, structure, and clarity, • You collaborate easily across teams and know how to keep projects moving, • You're curious, growth-minded, and eager to build fluency across products, markets, and trends, • Bonus: You've helped drive awareness or adoption for new products or major feature launches We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$140,000—$210,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Title: Sr. Lead AI Engineer Location: Boston, MA This role is based in our Boston, MA hub (Hybrid-3x week). About the Role At Klaviyo, we believe the future of software isn't just better productivity tools for humans—it's systems that can run, optimize, and adapt themselves based on outcome and reward signals. We've already built the infrastructure and applications that sit between businesses and consumers—serving 183,000+ customers, billions of consumer profiles, and hundreds of billions of messages and conversion events. Now we're investing heavily in Marketing AI and Service AI: the shared services and agentic capabilities that power AI‑native experiences across Klaviyo. As a Sr. Lead AI Engineer in the AI & Analytics organization, you'll be the technical leader for a set of high‑impact AI services and agentic systems. You'll own architecture and execution for complex, distributed backend systems; guide other engineers through design and implementation; and partner closely with product, machine learning, and data science to turn AI ideas into reliable, scalable production capabilities. This is a hands-on tech lead role, not a people‑manager role. How You'll Make a Difference • Define and improve the engineering architecture for Service and Marketing AI capabilities. Lead the design of scalable, low‑latency backend systems and APIs that power our AI products and agents for 183K+ customers, handling billions of events and interactions., • Build and harden AI serving systems. Lead the development of services that host and orchestrate AI models (LLMs, tools, evaluators, retrieval systems), with clear contracts, SLOs, and observability so other teams can depend on them., • Evolve our agentic architecture. Drive the technical roadmap for Service and Marketing AI agents—improving tool use, autonomy, and reliability so agents can safely take actions on behalf of customers and internal users with minimal human intervention., • Set engineering standards for AI services. Establish best practices for evaluation, safety/guardrails, prompt and model versioning, offline and online tests, and incident response for AI‑backed systems; hold the bar for design reviews and code quality., • Lead cross‑team technical work. Act as the primary technical interface between Service / Marketing AI and other product/platform teams—clarifying ownership boundaries, aligning on interfaces, and unblocking dependencies across hubs and time zones., • Mentor and uplevel engineers. Coach senior and mid‑level engineers through design, implementation, and operational best practices, helping them grow into stronger system owners and future tech leads., • Help build the Palo Alto hub. Shape local engineering rituals, help with hiring and onboarding, and create healthy patterns for cross‑hub collaboration so work and career opportunities are not constrained by geography., • Measure what matters. Define and track key metrics for your systems—availability, latency, cost‑to‑serve, agent success rates, eval scores, and customer adoption—and use those insights to drive roadmap and technical decisions., • Transform engineering and product development workflows by putting AI at the center, building & utilizing agentic coding tools and AI-first working.Who You Are, • Seasoned backend engineer & tech lead. 8+ years of professional software engineering experience with a strong focus on backend and distributed systems; you've led complex projects or areas end‑to‑end and acted as the go‑to technical owner for key services., • Hands‑on with generative & agentic AI in production. You've built and shipped generative or agentic AI applications (e.g., LLM‑backed flows, tool‑using agents, retrieval‑augmented systems) and are comfortable with prompt design, few‑shot approaches, fine‑tuning, and evaluation., • Deep experience with large‑scale distributed systems. You've architected and operated reliable services, async processing pipelines, and distributed task queues (e.g., Celery, Kafka, SQS, RabbitMQ, Redis) supporting high‑throughput workloads., • Strong Python and data tooling fluency. Proficient in Python and modern backend frameworks (FastAPI, Django or similar), with experience using big data tools such as Spark/Hadoop and ORMs like SQLAlchemy/Alembic., • Production‑grade cloud experience. Comfortable with AWS and Kubernetes, CI/CD pipelines, observability, and operational best practices; you treat infrastructure choices as part of the system design, not an afterthought., • Evaluation and quality‑obsessed. You've designed human and automated evals for AI systems, know how to instrument for quality, and understand how to balance latency, cost, and response quality in real‑world usage., • Technical leader, not just individual contributor. You influence architecture beyond your own code, facilitate design reviews, rally cross‑functional partners, and help teams converge on pragmatic decisions in ambiguous spaces., • Collaborative and customer‑first. You're comfortable collaborating directly with PMs, ML engineers, and customers; you can translate between customer needs, product goals, and technical constraints, and you care deeply about the customer experience., • You've already been effectively practicing agentic coding in your daily work. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • Bonus: You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table—for yourself and your teammates.Nice to Haves, • Prior experience training and deploying ML models (including RL or RLHF) into production systems that drove measurable business impact., • Experience building shared AI/ML platforms or services used by multiple product teams., • Background in marketing tech, ecommerce, or other domains where customer data, personalization, and experimentation are central. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Mobile Channels Team: The Mobile Channels team at Klaviyo powers text messaging across Klaviyo's platform — SMS, RCS, WhatsApp, and a growing set of future text messaging channels. Mobile is one of Klaviyo's fastest-growing product areas: as brands shift more of their owned-channel investment to mobile, our team builds the infrastructure that makes high-throughput, reliable delivery possible across a complex, multi-channel landscape. We own the systems that connect Klaviyo customers to their audiences through the fastest and most personal communication channels available — at scale, across geographies, and against a constantly evolving set of carrier, regulatory, and provider constraints. As a Senior Lead Software Engineer on the Mobile Channels team, you'll be the technical area lead for Mobile Channels — driving architecture and technical direction across the SMS, RCS, and WhatsApp teams, and the new channels we'll add next. You'll define the cross-team technical roadmap for the pillar, own the architectural patterns that bind the channels together (ingestion, routing, provider integration, status tracking, compliance automation, deliverability), and lead the most complex, multi-team initiatives end-to-end. This is a hands-on technical leadership role: you'll contribute to architecture and code, lead design reviews, mentor Lead and Senior engineers across multiple teams, and partner closely with Engineering Managers to keep our systems healthy as the surface area grows. If you're excited about being the senior IC who connects the technical strategy across an entire multi-channel messaging pillar — and doing it at one of Klaviyo's highest-growth product areas — Mobile Channels is the place to do it. How You Will Make a Difference: • Technical Strategy & Roadmap: Define and drive the cross-team technical roadmap for Mobile Channels, aligning architectural direction across SMS, RCS, WhatsApp, and emerging channels with company priorities and the broader Messaging Infrastructure strategy., • Multi-Team Architecture: Own the architectural patterns that span the pillar — message ingestion and routing, provider integration, status tracking, deliverability, opt-in/opt-out and compliance automation, multi-region readiness — and embed them into team roadmaps, not just documents., • Hands-On Technical Leadership: Stay in the code. Drive architecture and design across teams, lead high-stakes design reviews, build prototypes and reference implementations to de-risk decisions, and ship meaningful contributions yourself., • Reliability & Scale: Raise the bar on reliability across Mobile Channels — drive systemic fixes for recurring incidents, lead deep dives on the highest-impact production issues, and embed stronger guardrails (end-to-end testing in CI, readiness gates, observability standards) into how the teams ship., • Cross-Functional & Cross-Pillar Collaboration: Partner with Engineering Managers, Product, Deliverability, Compliance, and Platform leadership to sequence cross-team work realistically. Build durable peer relationships with senior technical leaders across Klaviyo's other engineering pillars to drive company-wide technical objectives that span multiple pillars — bringing the Mobile Channels perspective to those forums, and connecting our roadmap to the broader engineering strategy., • AI-Forward Engineering: Put AI at the center of how the teams build and how the systems run — model AI-fluent engineering practices yourself, and drive concrete improvements to operational and developer workflows (anomaly detection, synthetic load, runbook automation) across the teams., • Mentorship: Mentor other engineers regularly, primarily experienced lead and senior engineers across SMS, RCS, and WhatsApp, and represent Mobile Channels' technical bar in senior hiring., • Continuous Improvement: Stay current with how the messaging ecosystem and engineering craft are evolving — new channels, carrier and regulatory shifts, AI tooling, performance and reliability practices — and translate that into concrete, sequenced improvements for the teams.Who You Are:, • Experience: 12+ years of software engineering experience with a strong track record building and scaling distributed backend systems. Prior time as a Lead, Staff, or Principal engineer driving technical direction across multiple teams., • Hands-On Technical Depth: Proficient in Python and/or Go, and able to rapidly learn the other. Comfortable coding, reviewing, and debugging complex systems — this is a hands-on role., • Distributed Systems Expertise: Deep experience with high-throughput, event-driven, distributed architectures — ingestion pipelines, async processing, stateful workloads, eventing patterns, multi-region/data-locality concerns, and the failure modes that come with all of it., • Architectural & Strategic Skills: Demonstrated ability to define technical strategy and drive cross-team architectural decisions in ambiguous, high-stakes environments — and to commit to a call even when there's disagreement, backed by data and prototypes., • Cloud & Platform: Strong experience with AWS at scale; comfortable with Infrastructure as Code (Terraform), containerization, and modern observability stacks (metrics, logs, traces, SLI/SLO design)., • Business & Product Mindset: You think beyond the code — you understand customer impact, commercial value, and the cost-vs-conversion tradeoffs that come with mobile messaging — and you bring that mindset into architectural decisions., • Influence & Communication: Exceptional communicator; can articulate complex technical concepts to engineers, product leaders, and executives, and can rally multiple teams toward sequenced, realistic improvements., • AI Enthusiast: You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work — and the systems you build — smarter and more efficient., • Collaborative & Self-Led: Strong cross-functional partner; thrives in a hybrid team and high-autonomy environment; ships value early and iterates.Nice to Have:, • Experience with the SMS, RCS, or WhatsApp ecosystems, including channel-specific protocols, opt-in/opt-out semantics, and familiarity with key 3rd-party entities (carriers, providers, regulators) and compliance rules and best practices., • Background in performance optimization and a passion for digging into performance, scalability, and reliability issues to drive breakthrough solutions across distributed systems., • Experience with multi-region deployments, data residency, and large-scale data or service migrations with minimal downtime., • Familiarity with complex data management for testing, including large datasets and production-like data replication.Technologies We Use:, • Python, Go, • AWS, Terraform, DynamoDB, Redis, SQL Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at We love tackling tough engineering problems and look for Engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo operates a real-time data platform built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. Responsibilities The Data Automation team builds tooling that helps our Data Platform engineers provision and test infrastructure to power core Klaviyo functionality and generate data-driven insights. As an engineer on this team, you will be responsible for designing, building, and maintaining systems that help us operate our mission critical analytics infrastructure. You will work with a cross functional team to help design systems, create infrastructure, write high quality code, and operate large scale systems in a production environment. Team Tech Stack • AWS, • Python, • Terraform, • Kubernetes, • Clickhouse, • DynamoDB, • MySQL, • Kafka, • Spark, • Flink, • Iceberg, • AirflowRequired Skills, • Degree or equivalent experience in a software engineering discipline, • Proficient in using at least one modern programming language, • Able to communicate well, • Able to work with others on a team, • Able to learn continuously and adapt to a high growth environment, • Able to stick with and solve difficult problems, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.Preferred Skills, • Experience designing, building, and operating distributed systems in a cloud computing environment, • Experience provisioning infrastructure using Terraform or a similar infrastructure as code tool, • Experience performance tuning and scaling systems, • Experience with OLTP and OLAP databases, • Experience with high volume data processing and storage systems, • Experience using Linux operating systems We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. HYBRID in BOSTON At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. About the team Klaviyo's global Corporate IT organization — part of Global Technology Solutions (GTS) — is responsible for the systems, services, and foundations that power how Klaviyos work every day. We provide secure, scalable, and reliable technology to Klaviyos around the world, ensuring they have the tools, access, and support they need to do their best work. The Corporate IT leadership team owns the vision, strategy, and operations for our internal technology environment, including core infrastructure, identity and access, endpoint and office technology, collaboration platforms, and key enterprise applications. We partner closely with Engineering, Security, Risk & Trust, and business functions like Finance, People, and Legal to deliver a seamless, secure, and modern employee technology experience globally. What You'll Do As the Director, Corporate IT, you will lead the strategy and execution of Klaviyo's internal technology environment. You will be responsible for the end‑to‑end health of our corporate stack — from identity and endpoint management to collaboration tools, office technology, and core enterprise systems used across the company. You will define and drive the roadmap for Corporate IT, lead a multi‑disciplinary team of managers and senior ICs, and ensure our internal technology foundation is secure, reliable, compliant, and ready to scale. You'll partner with leaders across the business to support company growth, enable an AI‑native workforce, and continually improve the employee experience through automation, self‑service, and modern IT practices. Own the Corporate IT vision and roadmap • Define and maintain the multi‑year strategy for Klaviyo's corporate technology stack, covering infrastructure, identity and access, endpoint and office technology, collaboration, and enterprise applications., • Align Corporate IT initiatives with company‑level goals and the strategic plans of Finance, People, Legal, Security, and R&D, ensuring internal technology is a driver — not a constraint — for growth.Lead and develop a high‑performing Corporate IT organization, • Manage and mentor managers and senior technical leaders across Corporate IT domains, setting clear expectations around service ownership, reliability, and stakeholder partnership., • Build and evolve an organizational structure that scales globally, supports follow‑the‑sun operations, and creates strong career paths and succession planning within the team.Ensure reliability, security, and scalability of internal infrastructure, • Oversee the design, operation, and continuous improvement of our corporate infrastructure, including networks, office connectivity, identity platforms, device management, and shared services used by all Klaviyos., • Establish and mature IT service management practices (incident, problem, change, and request) that deliver predictable, measurable service quality and support a great employee experience.Drive enterprise applications and automation across the corporate stack, • Collaborate with functional technology leaders (e.g., G&A Systems, GTM Systems, AI & DevOps) to ensure Corporate IT provides secure foundations, integrations, and governance for key systems such as ERP, HRIS, collaboration, and ticketing., • Champion automation, self‑service, and workflow tooling for core IT processes like onboarding/offboarding, provisioning, access changes, and SaaS lifecycle management, reducing manual toil and cycle times.Support SOX, security, and compliance‑ready operations, • Own and continuously improve IT General Controls (ITGCs) and other critical technology controls that support SOX and regulatory requirements, in partnership with Security, Internal Audit, and Finance., • Ensure identity, access, and change management practices are auditable, well‑documented, and increasingly automated, with clear metrics and monitoring.Embed AI and data‑driven decision‑making in Corporate IT, • Partner with AI‑focused teams to safely and effectively adopt AI and automation within Corporate IT, including AIOps, intelligent service desk capabilities, knowledge management, and workflow orchestration., • Define and track KPIs for Corporate IT (e.g., availability, MTTR, SLA adherence, employee satisfaction, cost efficiency) and use them to inform prioritization, investments, and continuous improvement.Act as a strategic partner and communicator, • Serve as the primary technology partner for corporate functions on topics such as office build‑outs, hybrid work, new systems, and cross‑functional change initiatives., • Communicate clearly with executive stakeholders about trade‑offs, risks, and recommendations, and represent Corporate IT in leadership forums and, when appropriate, with the Board and external partners.Who You AreCorporate IT and technology leadership, • 12+ years of progressive experience in Corporate IT, enterprise systems, infrastructure/platform engineering, or related technology roles in modern, fast‑growing tech or SaaS companies., • 5+ years of experience leading managers and senior individual contributors across multiple IT domains (e.g., infrastructure, applications, service operations, endpoint and office technology)., • Demonstrated success owning end‑to‑end internal technology environments, including identity and access, device management, collaboration platforms, and core SaaS applications used company‑wide.Security, compliance, and controls, • Deep, practical experience with SOX IT General Controls (ITGCs) and/or other security and compliance frameworks, in close partnership with Security and Internal Audit., • Strong understanding of identity governance, change management, and access controls in a public‑company or similarly regulated environment., • Experience building and maturing processes and automation that keep environments compliant while enabling teams to move quickly.Technical and operational depth, • Strong foundation in IT infrastructure and enterprise IT concepts, such as cloud‑hosted corporate services, identity and access management, network and office connectivity, and endpoint management., • Familiarity with enterprise platforms such as Okta, Google Workspace, Freshservice or ServiceNow, Workday, Salesforce, and related tools commonly used to run a modern corporate environment., • Proven track record improving IT service reliability and efficiency through service management practices, observability, and automation.Leadership, influence, and change management, • Track record of building, leading, and developing high‑performing IT teams, including hiring, coaching, performance management, and creating an inclusive, growth‑oriented culture., • Demonstrated ability to operate as a strategic partner to senior leaders, translating business needs into technology strategies, roadmaps, and measurable outcomes., • Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non‑technical stakeholders and influence decision‑making at the executive level.Nice to have, • Experience leading Corporate IT or enterprise applications functions through significant scale‑up, transformation, or public‑company readiness., • Hands‑on background earlier in your career in infrastructure, enterprise applications, or IT operations, with comfort engaging in technical discussions when necessary., • Experience embedding AI and automation into IT operations and enterprise workflows (e.g., AIOps, intelligent routing, LLM‑powered knowledge and support)., • Familiarity with cost optimization and capacity planning for corporate technology environments, including license management and SaaS portfolio governance. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$188,000—$282,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Lead AI Engineer At Klaviyo, we believe the future of software lies not in productivity tools for human users but in systems that can learn, run, and optimize themselves based on measurable outcomes. We've built the infrastructure and applications that power the interface between businesses and consumers — supporting over 182,000 customers, billions of consumer profiles, and hundreds of billions of customer interactions. Now, we're building the next generation of AI and machine learning technologies to power these products — enabling AI agents that can automatically create, execute, and optimize marketing and customer experience strategies for any business. As a Lead AI Engineer, you'll take ownership of designing, building, and scaling the backend and machine learning systems that form the foundation of Klaviyo's AI strategy. You'll partner closely with product managers, data scientists, and engineers to deliver intelligent, outcome-driven systems that operate at massive scale — while mentoring others and setting technical direction for the team. How You Will Make a Difference • Lead the design and development of backend and ML systems that scale to serve 182K+ customers., • Build robust, reliable, and efficient data processing and model-serving pipelines that power production ML models., • Develop and optimize predictive systems (e.g., conversion likelihood, engagement ranking, personalization, anomaly detection)., • Architect systems and services that enable our AI agents to learn and improve autonomously from reward or outcome signals., • Collaborate cross-functionally to translate business challenges into scalable, measurable ML solutions., • Collaborate with software engineers and product managers to turn predictive models into intuitive product features for our customers., • Mentor engineers and help evolve Klaviyo's ML engineering best practices, tooling, and architecture., • Foster a culture of ownership, experimentation, and data-driven innovation across teams. Who You Are • 7–10 years of experience in machine learning engineering or applied software engineering, with a focus on classical ML and predictive modeling., • Deep understanding of supervised learning methods such as random forests, XGBoost, logistic regression, and ensemble techniques., • Proven track record of building and scaling production-grade ML systems end to end (data pipelines, training, deployment, and monitoring)., • Experienced backend engineer comfortable with distributed systems and high-scale architectures., • Proficient in Python and modern frameworks (FastAPI, Django preferred)., • Skilled with big data and streaming technologies (Apache Spark, Kafka, Hadoop)., • Hands-on with asynchronous processing and distributed task queues (Celery, SQS, RabbitMQ, Redis)., • Strong understanding of databases and ORMs (SQLAlchemy, Alembic) and cloud-native architectures (AWS, Kubernetes, CI/CD)., • Excellent communicator who can set technical direction, influence product strategy, and mentor junior engineers., • Curious, pragmatic, and passionate about building AI systems that drive measurable business impact. Nice to Have • Experience training and deploying ML models in production environments that generated measurable impact., • Familiarity with reinforcement learning or agentic AI systems that adapt based on outcome or reward signals. #indeedRD We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Software Engineer, Recommendations Boston, MA (Hybrid) What you'll do As the Senior Software Engineer for Product Recommendations, you will be a key contributor in building the machine learning–powered systems that decide which products to show to whom and when across all channels powered by our platform. This hands-on backend role focuses on converting billions of behavioral events into personalized product recommendations that drive revenue for merchants. You will define technical direction, build, and operate services and data pipelines end to end, from data ingestion and feature generation to ranking models and APIs. • Lead the design, architecture, and operation of backend services that power product recommendations across Klaviyo experiences (email, SMS, KAgent, onsite, etc.), upholding standards for reliability, performance, and clear APIs., • Architect and maintain robust, large-scale data processing pipelines (e.g., using Apache Spark or similar frameworks) that transform raw events and catalog data into high-quality features and inputs for recommendation models, ensuring data quality and lineage., • Collaborate closely with ML engineers and product stakeholders to strategically productionize recommendation models—defining high-level interfaces, robust feature contracts, and advanced deployment patterns for batch and/or real-time inference systems., • Drive the development of ML/AI systems such as vector search that power recommendation, semantic search, and sophisticated agentic use cases., • Implement and evolve data and service observability (metrics, logging, tracing, dashboards) to proactively ensure recommendations are correct, fast, and highly available for all customers., • Contribute to and mentor others on shared data frameworks, libraries, and architectural patterns to accelerate the development of new recommendation use cases and iteration velocity across the team., • Work with Product to break down projects into clear milestones, balancing the need for rapid experimentation with technical soundness and long-term maintainability., • Lead data-driven decision making and A/B testing efforts—ensuring recommendation systems are instrumented with the right metrics, and independently interpreting results to guide future product and engineering iterations., • Participate in on-call and incident response for the systems you own, driving major post-incident follow-ups that substantially improve the resilience and operability of our recommendation stack., • Champion and drive the transformation of engineering workflows by integrating AI from the ground up—for example, using AI to accelerate development, automate complex tests, or build smarter monitoring and debugging tools., • 5+ years of software engineering experience, with experience building and operating mission-critical backend services and systems in a production environment., • Experience in backend and distributed systems at scale; you have a proven track record working on high-throughput, highly available services and are an skilled in optimizing for latency, reliability, and operability., • Proficient in Python and open to working in other languages, • Comfortable with cloud-native architectures (AWS preferred) and container orchestration (e.g., Kubernetes); you manage infrastructure and CI/CD pipelines as a core part of your development process., • Experience in data-driven decision making and A/B testing—you can define how to instrument experiments, read and interpret results, and ensure learnings are folded back into system design., • Comfortable designing and querying data models in relational, analytical, and NoSQL datastores (e.g., Postgres, MySQL, data warehouses, Redis, vector databases)., • Feel at home with modern DevOps practices (CI/CD, monitoring, alerting) and how to apply them to architect large-scale data and recommendation systems., • Track record of owning multi-component projects end-to-end—from initial technical design and implementation through rollout, monitoring, and sustained iteration., • Excellent technical collaborator and communicator: you can clearly articulate complex technical trade-offs to both technical peers and non-technical partners, and you work effectively to drive alignment across ML Engineers, Software Engineers, PMs, and other teams., • Previous experience working on product recommendation systems or adjacent ML-powered features (ranking, personalization, search, or similar)., • Experience with big data frameworks such as Apache Spark (or similar technologies like Flink, Beam, etc.) for architecting and building complex batch or streaming pipelines., • Experience in AI/ML systems and products, such as integrating models into production systems, building features powered by ML, or contributing to the ML infrastructure., • Experience training and iterating on machine learning models (e.g., for ranking, prediction, or personalization)., • Experience with ML and distributed compute frameworks such as Ray or similar tools., • Experience partnering with data science or ML teams to productionize models (designing feature stores, ensuring offline/online parity, advanced model deployment and monitoring)., • Background in e-commerce, marketing tech, or consumer personalization products. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. HYBRID in BOSTON At Klaviyo, we know that building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences, and we care as much about your trajectory and potential as we do about direct, one‑to‑one matches with every requirement. About the team Klaviyo went public in 2023 and is scaling fast. This is a rare chance to architect the Finance systems foundation for a company at this inflection point.The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale. The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back‑office stack is reliable, well‑integrated, compliant, and ready for a public, AI‑forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure‑to‑pay (e.g., Coupa), revenue and billing systems, and related integrations and automation. This role reports to the Senior Director, G&A Systems and leads the team responsible for Finance Technology Solutions across Klaviyo. What You'll Do As the Head of Finance Technology Systems, you will be the accountable technology leader for Klaviyo's Finance application landscape and core financial workflows. You will define and execute the multi‑year vision for our Finance systems, lead a high‑performing team, and partner with senior Finance and GTS leaders to deliver automation, control, and insight across our procure‑to‑pay, record‑to‑report, and order‑to‑cash processes. Own the Finance systems vision and roadmap • Define and maintain the multi‑year strategy and roadmap for Klaviyo's Finance technology stack (ERP, procure‑to‑pay, revenue and billing, treasury, close and reconciliation tooling), aligned to the CFO's agenda and the company's financial plan., • Translate Finance, Accounting, Tax, and FP&A objectives into clear systems investments and sequencing, balancing foundational platform work with high‑impact automation and analytics use cases.Lead and develop the Finance Technology team, • Manage and grow a team of application owners, business systems analysts, administrators, and integration specialists who collectively own the Finance systems portfolio and its integrations., • Set clear expectations around domain ownership, service reliability, partnership with Finance stakeholders, and measurable business outcomes; build strong succession and leadership bench strength within the team.Drive AI-native transformation across Finance, • Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the Finance workflow., • You'll partner directly with Klaviyo's AI and data platform teams to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it.Design and optimize core Finance processes and systems, • Partner with Controllership, FP&A, Tax, Treasury, and Procurement leaders to design and continuously refine end‑to‑end Finance workflows across procure‑to‑pay, record‑to‑report, and order‑to‑cash, ensuring systems and processes are tightly aligned., • Ensure our ERP and Finance applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust.Own SOX, controls, and audit readiness for Finance systems, • Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across Finance applications, in partnership with Internal Audit, Security, and external auditors., • Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams.Manage the Finance systems portfolio and vendors, • Own the Finance systems portfolio budget (applications, services, and related programs), including vendor selection, contract evaluation, and ROI analysis for major investments., • Rationalize overlapping tools, simplify the application landscape, and ensure Finance systems integrate cleanly with G&A, GTM, and data platforms.Act as a strategic partner and communicator, • Serve as the primary technology partner for the CFO, Controller, and Finance leadership team on systems, data, and process topics; translate business strategy into clear technical decisions and trade‑offs. You've led teams through real complexity: ERP transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Additionally, you use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table. Specifically, you likely bring: • 15+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company, • 4+ years leading teams, including managers, responsible for ERP, procure-to-pay, revenue/billing, and financial close systems, • Deep, practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors, • Fluency in ERP and Finance application architecture (NetSuite/Oracle, Coupa, or similar), integration patterns, and how Finance data flows across a modern tech stack, • Led Finance technology through an IPO, public-company readiness program, or major transformation, • Built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't, • Come up through Finance or Accounting earlier in your career and still enjoy going deep on the details when it matters We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$184,000—$276,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role At Klaviyo, we're building the platform that helps businesses create and deliver personalized customer experiences at scale, powered by first-party data. We're looking for product designers to help shape that future. This role focuses on simplifying complex systems, improving usability, and designing experiences that help customers move faster and make better decisions. Designers at Klaviyo actively use AI throughout their process, from exploring ideas and generating prototypes to refining and shipping high-quality experiences. You'll partner closely with product and engineering to define problems, test ideas quickly, and deliver meaningful outcomes. This is a role with a high degree of ownership. We share work early, iterate often, and prioritize speed, learning, and impact. What you'll do • Design end-to-end product experiences across Klaviyo's platform, • Simplify complex workflows into intuitive, scalable solutions, • Design AI-assisted experiences that help users create, decide, and act more effectively, • Rapidly prototype and iterate using AI tools alongside traditional design workflows, • Raise the quality of frontend experiences by proactively identifying UX issues and driving them through to ensure they are fixed in the product, • Contribute to shared systems, patterns, and foundations across the product, • Use customer insights and research to validate ideas and guide decisionsWhat you'll need, • Strong systems thinking and ability to design across complex, end-to-end experiences, • High-quality UX and interaction design craft, with the ability to simplify complexity, • Experience working in fast-moving, ambiguous environments, • AI-first design practice. Actively uses tools like Claude, Cursor, v0, or similar as part of day-to-day workflows. Comfortable using AI to explore ideas, generate code, and accelerate prototyping, • Builder mindset. Able to move quickly from concept to prototype to iteration, shaping both structure and UX quality, • Collaborative approach. Works closely with product and engineering from problem definition through launch, and contributes to shared thinking across teams, • Research-driven. Uses customer conversations and testing to validate ideas and adjust direction quickly, • Adaptability. Comfortable navigating evolving product spaces and shifting priorities Nice to have: • Experience with complex or data-rich products Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$134,400—$201,600 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Senior Software Engineer, AI & Analytics Data Enablement Location: Boston, MA As a Senior Software Engineer on Klaviyo's AI & Analytics Data Enablement team, you'll build and own the data foundations that power our Analytics & AI engine. You'll design resilient pipelines and analytics models that turn billions of events and domain objects into trusted, actionable insights for Analytics and AI product features. "Your work will help our customers understand the performance of their marketing and power AI & Analytics experiences for our customers." About the Role You'll join a cross-functional R&D team focused on the availability, quality, and usability of AI and Analytics data for our customers. In this Senior-level role, you'll lead complex software and data engineering projects across multi-component systems, from shaping requirements to design, implementation, and long-term operation. You'll be a go-to expert for AI and analytics data, collaborating with product managers, AI, analytics, and other engineering teams to ensure our data is accurate, observable, and ready to drive insights and enable AI/ML products at scale. You'll also help evolve our technical standards for data engineering, raising the bar on data modeling, performance, and reliability, while mentoring other engineers on best practices and modern data tooling. What You'll Do Lead the design and implementation of robust, scalable data pipelines and core tables for Klaviyo. These pipelines are crucial for powering customer facing analytics features and powering AI models to unlock the next stage of Klaviyo's products Partner with Product, Engineering, and AI/ML teams to define clear, consistent metrics and data contracts that align to business goals and product outcomes. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up for example, using AI to generate tests, detect anomalies, summarize data issues, or accelerate analysis. Mentor other engineers in data engineering best practices, code quality, observability, and system design; contribute to shared libraries, patterns, and tooling that improve developer velocity across R&D. Who You Are 6+ years of software engineering with at least 4 or those being data engineering experience, with a strong track record building and operating data pipelines and analytics models in production. Deep proficiency in large-scale SQL and data modeling for analytics. Strong programming skills in a modern language commonly used for data engineering (e.g. Python), and familiarity with orchestration and transformation tooling (e.g., Airflow, EMR, Spark/pyspark, or equivalents). Experience working with modern data platforms (e.g., columnar data warehouses, object storage) and processing frameworks (batch and/or streaming). Demonstrated ability to lead complex projects spanning multiple components and engineers—driving clarity, making tradeoffs, and delivering measurable impact on reliability, performance, or business outcomes. Comfortable owning systems in production: you think about observability, incident response, incremental rollouts, and long-term maintainability as part of the design. Excellent communication skills; you can explain data tradeoffs and constraints to non-technical partners and influence decisions with clear reasoning. You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Inclusive, low-ego collaborator who values diverse perspectives and is motivated by helping the team succeed, not just shipping your own code. Nice to Haves Experience in a product-led SaaS environment with large-scale event data Experience in a customer facing data engineering role supports AI/ML features and Analytics Dashboards. Hands-on work with analytics engineering tools and practices (e.g., dbt, metrics layers, semantic models). Experience building near real-time or streaming pipelines for user-facing analytics or monitoring. Domain experience in martech, marketing automation, or customer engagement platforms. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is looking for a Software Engineer II to join the Flows Platform team. In this role, you will help build and operate the core engine that powers all automated lifecycle programs at Klaviyo. You'll play a critical part in delivering robust, high-scale backend solutions that process billions of events, send millions of messages, and ensure our customers' automations run reliably and without delay. As a Software Engineer II, you'll tackle complex challenges, explore multiple solutions, and weigh business and technical trade-offs to determine the best path forward. You'll actively contribute to team discussions and help shape important technology decisions. You'll also be responsible for shipping well-designed, thoroughly tested solutions that prioritize reliability and performance. On the Flows Platform team, we focus on the core of Klaviyo's automation engine, ensuring that hundreds of millions of actions per day are processed accurately and efficiently to power user workflows. Our work revolves around the core backend systems that determine who receives a message and when, handling complex logic for triggering, filtering, and scheduling at massive scale. We also manage the data stores and infrastructure that support these operations, ensuring reliability while we actively re-architect our stack to support the next generation of event-driven features. We are responsible for: • Core Execution Engine: The logic for flow triggering, evaluation (filtering/branching), and action execution. We ensure that every event is processed accurately and efficiently., • Scheduling & Orchestration: Managing time-based logic, delays, and the dispatching of millions of scheduled actions per day., • 3+ years of experience in a software engineering role with a focus on backend systems and high-volume data processing., • Strong Backend proficiency: Deep experience building robust services and APIs using Python and Django (or similar frameworks)., • Distributed Systems knowledge and experience working with asynchronous task queues (e.g. Celery, RabbitMQ, Pulsar) and understanding the challenges of eventual consistency and distributed state., • Proficiency with relational databases (MySQL/Aurora) and high-scale NoSQL stores (Redis, or DynamoDB)., • A focus on writing clean, maintainable code, participating in code reviews, and leading robust testing practices (unit, integration, and load testing)., • Experience working in fast-paced environments and collaborating with other engineering teams to solve cross-functional problems., • Experience using AI coding tools like Claude Code or Cursor to accelerate development.Nice to Have, • Experience with Event-Driven Architecture and streaming technologies like Pulsar or Kafka., • Experience with Infrastructure as Code (Terraform) and container orchestration (Kubernetes)., • Experience creating technical designs for complex features or system migrations., • Background in building platforms that support other engineering teams., • Experience building cloud-native solutions, ideally on AWS We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Onboarding Team The [Product Expansion / Activation] team at Klaviyo is focused on improving the early experience of Klaviyo for new customers. We work diligently to improve the rate at which customers are successfully setting up their Klaviyo account and gaining value from the platform. Engineers on the team use data to discover opportunities for improvement, implement A/B tests to validate ideas, and work across the product to iteratively improve UX and reduce friction for new customers. We are looking for great generalist software engineers with a passion for the experience-layer that have an interest in or experience with growing a user-base and building a great customer onboarding pipeline and experience. How You Will Make a Difference • In this role, you will implement user-experience improvements across the Klaviyo product, especially in areas that affect new customers., • You will design and implement A/B tests to validate ideas, and interpret the results of these tests to inform iterative improvements to the product., • You will collaborate with marketing, data-science, sales, and engineering teams to discover areas for improvement, as well as engaging with customers directly to learn more about how we can better serve their needs., • You will help us improve our experimentation and development processes, and mentor other engineers on the team., • You will clearly define the goal, constraints, and context for AI agents, while remaining responsible for the correctness of the implementation, with a focus on security, performance, and maintainability., • Have a background in full stack software engineering with experience building and improving products with an emphasis on user-facing features, along with the APIs and infrastructure to support them., • Passionate about growing and improving a product on a daily basis using a data driven mindset., • Experienced with A/B Testing products with metric based goals to improve user experience and customer acquisition and success (nice to have), • Demonstrated ability and success in using AI-driven software delivery practices and methods and/or a willingness and excitement to learn., • HTML, TypeScript, JavaScript, React, • Python, Django, • MySQL, Cassandra, RabbitMQ, Redis, • Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Ansible, Packer, and other DevOps tools We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at We love tackling tough engineering problems and look for Engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. Team Overview: DevX is a hybrid product–platform team focused on empowering external developers and partners by supporting applications they build on top of Klaviyo's Public APIs and features. Examples of these areas of ownership include: • our Application directory, which is used to promote and allow Klaviyo customers to discover applications that they can enable for their account, • the self-serve application process for a Partner to submit an Application and the ability for Klaviyo staff to review and approve an Application, • API Analytics is a system used by developers and partners to diagnose issues in their applications and understand their API usage. It is powered by a near real–time data pipeline that processes over 160,000 events per second. You will have an opportunity to make a major impact on the direction and priorities of the team. As an engineer on this team, you will work on Klaviyo's app marketplace, application publishing workflows, and the developer-facing tools and systems that support our app ecosystem. Additional responsibilities include providing quality PR reviews for our code-owned areas of the application, collaborating with product owners and providing technical expertise on upcoming Product Specifications, and participating in the definition of well-defined, estimated, and planned scopes of work. Required Skills: • 5+ years of experience in a software engineering discipline, • Experience with full stack application development, • Experience working with both monolithic and microservices architectures, • Experience with CI/CD pipelines, • Python, • Django REST Framework, Django, fastAPI, • React, React Query, • MySQL / postgreSQL, • DocumentDB, • Clickhouse, • JSON Forms, • Redis, • Memcached, • Experience working with Service Oriented Architecture (preferably in Python), • Experience working with RESTful applications/APIs/gRPC We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is looking for a Backend Engineer to support key initiatives that enhance our product offerings and drive company growth. In this role, you'll play a critical part in delivering end-to-end solutions using cutting-edge distributed systems and AI technologies. You'll improve existing products and develop new capabilities that push the boundaries of what's possible for our customers. As a Software Engineer II, you'll tackle complex challenges, explore multiple solutions, and weigh business and technical trade-offs to determine the best path forward. You'll actively contribute to team discussions and help shape important technology decisions. You'll also be responsible for shipping well-designed, thoroughly tested solutions that prioritize reliability and performance. The Channel Rendering & Engagement team builds and runs the core infrastructure that turns Klaviyo's templates and data into the actual messages customers receive - across email, SMS, push, and previews - at massive scale and low latency. We own the high‑performance rendering pipeline, engagement tracking, and compliance-related services. These services collectively ensure that messages are delivered quickly, reliably, and safely. We are the team that guarantees every personalized message is rendered correctly, tracked accurately, and meets strict SLOs, so the rest of Klaviyo can innovate on top of a rock-solid communications platform. We work cross-functionally by default. Partnering closely with teams across the org gives us broad exposure to the product, lets us unblock other teams, and allows us to drive impact well beyond our immediate scope. The work is fast-moving, varied, and forces us to constantly learn and adapt. What We're Looking For • Experience with distributed systems, • A proven track record of building high-quality products and systems, with a focus on writing clean, maintainable code, • 3+ years of experience in a software engineering role, • Experience building end-to-end software solutions, • Familiarity with various AI tools that enhance the software development lifecycle, • Familiarity with code reviews and leading or participating in robust testing practices, • Experience working in agile, fast-paced environmentsNice to Have, • Python, • Golang, • AWS / knowledge of building cloud-native solutions We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Onboarding Team The [Product Expansion / Activation] team at Klaviyo is focused on improving the early experience of Klaviyo for new customers. We work diligently to improve the rate at which customers are successfully setting up their Klaviyo account and gaining value from the platform. Engineers on the team use data to discover opportunities for improvement, implement A/B tests to validate ideas, and work across the product to iteratively improve UX and reduce friction for new customers. We are looking for great generalist software engineers with a passion for the experience-layer that have an interest in or experience with growing a user-base and building a great customer onboarding pipeline and experience. How You Will Make a Difference • In this role, you will drive the technical design and lead the implementation of high-impact user-experience improvements across the Klaviyo product, focusing on areas critical to new customer success and adoption. You will own the entire project lifecycle, working through ambiguity and requirements refinement to execution and delivery., • You will own the end-to-end experimentation process, including contributing to the definition of strategy, architecting and implementing A/B tests to validate product hypotheses, and interpreting data to drive significant iterative improvements. You will be accountable for the quality and operational health of the features you deliver., • You will serve as a technical leader and liaison, collaborating proactively with partners across teams to define and prioritize key technical initiatives to shape the long-term product roadmap., • You will take a lead role in mentoring and providing technical guidance to other engineers on the team, elevating our experimentation, development, and operational practices, ensuring contributions consistently leave the product area better than when you found it., • You will define the architectural approach and technical strategy for your area of responsibility, anticipating scalability and reliability needs, including leveraging AI agents in our work and delivery, ensuring the solution is robust, scalable, and adheres to best practices for security, performance, and maintainability., • Working from our Boston HQ at least three days a week. Who You Are • Have an extensive background in full stack software engineering, demonstrating deep understanding of Klaviyo's systems and the ability to architect, deliver, and maintain software with an emphasis on high-scale, user-facing features, and their supporting APIs and infrastructure., • Demonstrated ability to drive technical strategy and improvement using a data-driven mindset, leading to measurable business results and upholding best practices., • Demonstrated technical experience in using and championing AI-driven software delivery practices and methods, a passion for continuous learning and mentoring, and the ability to work productively through others to set them up for project success., • Experience driving A/B testing strategies for products with metric-based goals to significantly improve user experience, customer acquisition, and success is a strong plus., • HTML, TypeScript, JavaScript, React, • Python, Django, • MySQL, Cassandra, RabbitMQ, Redis, • Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Ansible, Packer, and other DevOps tools We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Team overview The Core Infrastructure – Identity & Organizations (Core IO) pillar owns the foundational substrate for identity, access, organizations, and platform integrity at Klaviyo. We manage the critical path of the user journey from login, to enforcing permissions, to operating within the correct organization and regional context so that the rest of the platform can move fast and stay secure. Within Core IO, the Identity & Access Management (IAM) team builds and operates Klaviyo's centralized authentication and authorization platform for both humans and machines. We power login, SSO, MFA, SCIM, internal service auth, and external API auth, and we are in the middle of transforming Klaviyo's identity stack into a unified, enterprise-grade platform. Why this role is exciting • Shape Klaviyo's identity platform: You'll help design and build the services that every product team and customer relies on login, sessions, permissions, and secure service APIs are all on your roadmap., • High-leverage, platform-level impact: Your work will directly affect engineering velocity (auth as a shared service), Enterprise deal wins (SSO/SCIM/RBAC/ReBAC), and Data Residency (region-aware auth flows)., • Own features end-to-end across design, implementation, rollout, and observability for core authN/Z capabilities such as login flows, MFA, SSO enhancements, SCIM, sessions, and role/permission enforcement., • Contribute to auth platform extraction: Help move authentication and authorization paths out of the legacy monolith into dedicated micro services, including token verification, API key services, and internal service auth behind Kong and IdP platform., • Build and maintain shared SDKs and contracts that let internal teams adopt IAM services quickly (OAuth, machine auth, org-scoped authZ), making "secure by default" the simplest option for new surfaces and agents., • Collaborate with Organizations & Accounts to support org-scoped identity, multi-account SSO, and flexible org/account models that underpin enterprise experiences and cross-account analytics., • Partner with Platform Integrity & Protection (PAA), Security, and Compliance on secure patterns for account protection (MFA, recovery, device/session risk), ensuring IAM is a strong foundation for account security and anti-abuse controls., • Improve reliability and performance of IAM services by instrumenting metrics and alerts, debugging production issues, and contributing to on-call rotations and incident reviews., • Experienced systems builder: You have 2-5+ years of professional software engineering experience, including building and operating backend or full-stack services in production., • Strong fundamentals & debugging skills: You are comfortable reasoning about data models, API design, concurrency, and failure modes, and you can dig through logs, metrics, and traces to identify root causes and implement systemic fixes., • Security & identity motivated: You're excited by authentication, authorization, and account security problems and want to deepen your expertise in areas like MFA, SSO, SCIM, OAuth, and roles/permissions., • Platform/infra mindset: You like building reusable services and tools that other engineers rely on, including libraries, SDKs, and patterns that raise the floor for quality and security across the org., • Ownership & collaboration: You take responsibility for outcomes, not just code. You're comfortable driving a small project or component, coordinating with partner teams, and communicating trade-offs clearly in design docs and PRs., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.Minimum qualifications, • 2-5+ years of professional software engineering experience., • Proficiency in at least one of Python, Go, or TypeScript/JavaScript, and comfort working on backend and/or service-oriented systems., • Experience building or operating web services or APIs backed by relational databases and/or caches (e.g., MySQL, Postgres, Redis)., • Familiarity with authentication or authorization concepts (sessions, tokens, OAuth, SSO, MFA, RBAC) and an interest in going much deeper., • Building or integrating with IdPs and identity protocols (SAML/OIDC, enterprise SSO, SCIM, OAuth, API key management)., • Working with cloud-native infrastructure (AWS, Kubernetes, Terraform, Kong, or similar API gateways and service meshes)., • Experience with high-scale distributed systems or performance-sensitive services where availability and latency targets matter (e.g., auth endpoints, org lookups, internal service auth)., • Familiarity with observability stacks (Grafana, Datadog/Splunk, internal metrics/logging frameworks) and using them to drive reliability improvements., • Languages & frameworks: Python, Django, Go, TypeScript/React., • Identity & access: OAuth, API keys, SSO, SCIM, MFA, roles & permissions, internal service auth SDKs. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why you should join the Mobile App Growth team The Mobile App Growth team, a diverse group of accomplished engineers, focuses extensively on developing new, greenfield projects within the mobile application domain. Their work is cross-functional, spanning various mobile platforms, and includes developing full-stack solutions to support product features exposed to mobile users via our SDKs. Over the past year, the Mobile App Growth team at Klaviyo has introduced new mobile-first features (like geofencing and in-app forms) and enhanced Klaviyo's mobile integration offerings. This expansion has augmented the scope of the team's responsibilities. With new products to cultivate and integrations to support, the team requires a highly capable software engineer to help manage the increasing demands within Klaviyo's mobile ecosystem. This engineer will contribute to the expansion and maintenance of the team's mobile SDK offerings, furthering current product features and extending Klaviyo's reach beyond traditional email marketing into comprehensive mobile engagement. How You'll Make an Impact • You will be a core member of the Mobile App Growth team, working on impactful mobile experiences making mobile integrations a core pillar of Klaviyo's offerings, • Work closely with product to provide the best experience for our customers., • Take ownership of projects from inception to release., • Work across different mobile technologies, • Work in the Django framework to help build out a pipeline for rendered mobile experiences. Who you are Deep experience modern mobile development (either Android, iOS or cross-platform experience) • Open to working with different technologies: Python, React, AWS, GoLang (prior experience not required but nice to have), • Have a proven track record of leading projects and collaborating well with the wider team, • Experience working with mobile webviews and location services., • Comfortable leveraging AI technologies effectively in personal contributions., • Self-starter - As the member of the team, we are looking for someone who can bring with them expertise in mobile development., • Adaptability - We will be working not just in native SDKs but also backend and frontend Klaviyo stacks, dev tooling and possible expansion into tertiary SDKs in the future., • Ambition - We are looking for people that can take an idea and have the ambition to headline it in the future., • Learning - To be always learning is a core value at Klaviyo and this role will require someone excited to learn new technologies and expose themselves to new approaches Technologies We Use (not exhaustive) • iOS (Swift), • Android (Kotlin), • React Native, • Flutter, • React, TypeScript, Redux, • Python, Django, • MySQL, Redis, DynamoDB, • AWS (EC2, RDS, Aurora), Terraform We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Account Executive, Mid-Enterprise @ Klaviyo! Hybrid Role Requirement: Boston, MA (In-Office 3x/Week) Team: Sales – Mid- Enterprise At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team—and we're growing. We're looking for a Mid-Enterprise Account Executive to join our tenured, high-performing team selling into some of the world's most recognizable brands. This is more than just closing deals. It's an opportunity to shape the future of our upmarket business by bringing Klaviyo to customers who are reimagining their marketing tech stack. From first touch to signed agreement, you'll own the full sales cycle—partnering closely with teams across Solutions, Customer Success, Product, and Engineering to drive long-term value for our customers. You'll be selling to companies like Marc Jacobs, Walmart's Home Brands, TaylorMade Golf, and Citizen Watches. It's a big responsibility—and a bigger opportunity. What You'll do and How You'll Make a Difference: • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up., • Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly., • Apply AI fluency to streamline work, reallocate saved time and reinvest into more meaningful, high-impact areas., • Build and grow Klaviyo's Mid-Market and Enterprise client base, • Drive full-cycle sales efforts: prospecting, discovery, demo, negotiation, and close, • Create and execute territory and account strategies for long-term growth, • Partner cross-functionally with Solutions Architects, Customer Success, and Marketing to deliver a world-class buying experience, • Provide mentorship and leadership across the AE team, • Share market insights with Product and Engineering to influence roadmap decisionsWho You Are/Required Experience:, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table., • As part of your craft, you're curious, adaptable, and eager to deepen your fluency in AI (understanding capabilities, limits, and risks) as part of your craft., • You don't wait to be told what tool to try—you explore, test, and share what works., • Based in Boston, MA and available to be in-office 3 days/week, • 6+ years of closing experience, preferably in SaaS or MarTech, • Experience hunting net new business from self-generated leads through negotiation and closure (closed/won), • Comfortable navigating strategic deals with multiple stakeholders and complex buying processes, • Experienced in technical selling—able to communicate value with clarity and confidence, • Knowledge of the marketing automation or CDP space is a plus, • Resilient in the face of challenges and energized by a fast-moving environment, • A natural relationship-builder with strong influencing skills #LI-Hybrid #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$115,000—$115,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo's mission is to help businesses own their growth. As the Director, Engineering - Growth & Engagement, you will lead a portfolio of product engineering teams that sit directly on the customer journey: how customers are acquired, how they get to value, and how they experience Klaviyo-powered commerce on site. This role will lead three teams with distinct but connected charters. K-Social turns social conversations, content, and engagement into structured, actionable data that enriches the Klaviyo profile and unlocks new marketing value. Growth owns onboarding, activation from free to paid, and cross-sell across our product-led growth motion. Customer Hub powers a personalized onsite account experience that brings together merchandising, support, offers, and self-service in one seamless destination. You'll lead an org of roughly 30+ engineers across these areas, including multiple people leaders, and partner closely with Product, Design, Data, GTM, and Support. This is a Director-level role for a product-minded, AI-first engineering leader who can connect strategy to execution, build a strong experimentation culture, and raise the bar on customer-facing product quality. What You'll Do • Own the engineering strategy, execution, and operating cadence across K-Social, Growth, and Customer Hub, ensuring each team's roadmap ladders into Klaviyo's broader growth strategy., • Lead the engineering evolution of K-Social, connecting social engagement to the Klaviyo customer profile and building the technical foundation for products like Social Auto-Replies, engagement intelligence, retargeting ads, and content activation., • Drive the Growth portfolio across onboarding, free-to-paid activation, and cross-sell, building systems and team habits that improve conversion, shorten time-to-value, and create measurable business impact., • Shape Customer Hub into a best-in-class personalized onsite experience that encourages signed-in shopping, delivers proactive support, surfaces recommendations and offers, and makes self-service account management intuitive and useful., • Build a high-velocity experimentation culture across the portfolio, including the instrumentation, frameworks, and decision-making rigor needed to run rapid tests and learn quickly., • Partner deeply with Product, Design, Data, Marketing, Support, and other engineering leaders to turn ambiguous opportunities into clear priorities, scoped plans, and shipped outcomes., • Raise the bar on frontend quality, product polish, performance, and reliability across customer-facing surfaces so teams can move fast without compromising craft., • Balance near-term delivery with longer-term investments in experimentation infrastructure, identity/profile foundations, personalization capabilities, and product architecture., • Define and operate against a clear scorecard for the portfolio, with metrics such as social profile capture, activation rate, free-to-paid conversion, experiment velocity, cross-sell attach, signed-in engagement, self-service completion, and product adoption., • Build and develop a strong leadership bench by coaching managers and senior engineers, clarifying ownership, and creating an inclusive environment where teams can do the best work of their careers., • Bring an AI-first mindset to both the product and the organization, identifying where AI can improve personalization, accelerate experimentation, strengthen support experiences, and help teams make better decisions faster., • Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly.Who You Are, • You have 10+ years of experience in software engineering, including significant experience leading multiple product engineering teams in a high-growth SaaS environment., • You have experience managing managers and senior engineers, and you know how to scale your impact through clear expectations, healthy operating systems, and strong leadership talent., • You bring meaningful product-led growth (PLG) experience, including ownership of onboarding, activation, conversion, monetization, cross-sell, or adjacent growth motions., • You have built or scaled strong experimentation practices, whether through formal experimentation platforms or highly effective lightweight frameworks, and you know how to use them to drive product and business outcomes., • You are a product-minded engineering leader who connects technical choices to customer value, adoption, and revenue impact., • You have strong product sense and experience leading customer-facing application teams where UX quality, time-to-value, and iteration speed mattered., • You bring enough frontend fluency to credibly lead teams building highly interactive, personalized customer experiences, and you care about polish, usability, and performance., • You are highly data-driven in how you operate. You know how to identify funnel friction, define success metrics, evaluate tradeoffs, and course-correct quickly., • You work exceptionally well with Product, Design, Data, GTM, and Support partners, and you can create clarity across ambiguous, cross-functional spaces., • You move with urgency and judgment, set a high bar for execution, and are comfortable making hard tradeoffs in service of outcomes., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient., • You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table., • You bring a practical point of view on where AI meaningfully improves customer-facing products and internal engineering workflows, and you know how to balance speed with privacy, safety, and human judgment.Nice to Haves, • Experience in martech, ecommerce, personalization, customer data, identity, or profile-linked products., • Experience integrating with social platforms or building products on top of external ecosystem APIs., • Experience with signed-in customer experiences, self-service support flows, merchandising, or account-management surfaces., • Experience in zero-to-one product areas alongside more mature, scaled product portfolios. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$244,000—$366,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team The Groups Platform team is responsible for building and operating the foundational audience systems that power Klaviyo. Segmentation is one of the most critical capabilities in the product, enabling customers to deliver personalized, high-performing marketing that drives engagement, revenue, and retention. As part of Klaviyo's Data Infrastructure pillar, this team owns the systems behind lists and segments—ensuring they are performant, reliable, and scalable, as data volumes and use cases grow. These systems sit at the intersection of data platform, product experience, and business impact, powering how customers define, analyze, and activate their audiences. Segmentation is a key reason customers choose Klaviyo over other platforms. Research shows that customers who effectively use segments see improved ROI, lower churn, and increased expansion. At the same time, customer needs are evolving, and its the team's mission to deliver advanced expressiveness, faster iteration, and deeper insights into performance and what actually drives results. The Role We're looking for a Lead Product Manager to drive the strategy and execution of Klaviyo's segmentation platform. In this role, you will define how audiences are created, evaluated, and leveraged across the product to enable precise and effective targeting at scale. You'll work closely with cross-functional partners to build a segmentation system that is fast, reliable, and expressive. This includes improving performance and correctness of segment evaluation, expanding the flexibility of segment definitions, and enabling customers to better understand and optimize their audiences. This role is ideal for a product leader with strong systems thinking who enjoys solving complex data problems while also delivering intuitive, high-impact customer-facing capabilities. What You'll Do • Define and own the product vision and roadmap for Klaviyo's segmentation platform., • Build and operate segmentation as a first-class data product, optimized for correctness, performance, and scale., • Partner with engineering to improve system performance, including segmentation latency, reliability, and SLA adherence., • Evolve the expressiveness of segmentation (e.g., nested logic, advanced conditions) to meet the needs of mid-market and enterprise customers., • Ensure segment definitions are consistent, explainable, and resilient as data complexity grows., • Develop capabilities that help customers analyze, iterate on, and optimize high-value audiences., • Introduce recommendations and insights to guide customers toward effective segmentation strategies based on best practices and their own data., • Define and track key metrics, including latency (P95), success rate, freshness and correctness SLAs, and system reliability., • Lead cross-functional initiatives across product, engineering, data, and go-to-market teams to improve how audiences are defined and activated., • 7–10+ years of product management experience, with meaningful experience building data platforms, infrastructure products, or technically complex systems., • Strong technical depth with the ability to work closely with engineers on system design, performance, and scalability., • Experience working with large-scale data systems, query systems, or real-time/near-real-time evaluation systems., • Track record of building customer-facing products on top of complex backend systems., • Strong analytical skills with experience defining and managing system-level metrics and SLAs., • Ability to balance infrastructure investments with user-facing product improvements., • Excellent cross-functional communicator who can align engineering, product, and business stakeholders. In this role, you will shape the systems that enable customers to understand and act on their data with precision. By improving the performance, flexibility, and intelligence of segmentation, you will unlock more advanced use cases, drive better business outcomes for customers, and reinforce Klaviyo's position as a leader in data-driven marketing. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$168,000—$252,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Hybrid 3x/week out of Boston. At Klaviyo, we empower creators and businesses to own their customer relationships. Our platform processes billions of events and powers real-time personalization, automation, and analytics for thousands of customers. At the core of this platform is our data infrastructure — the systems that ingest, store, transform, and serve customer data at scale. About the Role The Profile Traits team owns how customer profile data is represented, stored, mutated, and served across Klaviyo. Profile traits are one of the most critical primitives in the platform: they power segmentation, personalization, flows, analytics, and emerging AI-driven features. As Engineering Manager, Profile Traits, you will lead a team of engineers responsible for building and scaling these foundational systems. This role sits at the intersection of distributed systems, data modeling, and product semantics, with a strong emphasis on correctness, performance, and long-term platform evolution. You will partner closely with product managers and adjacent platform teams (Events, Identity & Consent, Segmentation, Flows) to ensure profile data remains reliable, fast, and easy to reason about as Klaviyo continues to grow. What You'll Do • Lead, mentor, and grow a team of engineers building Klaviyo's profile traits platform, • Own systems responsible for profile attribute storage, mutation, and serving, • Drive technical and execution excellence across correctness, latency, and cost, • Partner with product and platform teams to define roadmaps and priorities, • Guide architectural decisions around schema evolution, consistency, and scale, • Participate in design and code reviews to maintain a high technical bar, • High-QPS, stateful systems supporting real-time and nearline profile updates, • Schema evolution and backward compatibility for long-lived customer data, • Mechanisms for trait computation, backfills, and data migrations, • Improving debuggability, observability, and operational maturity, • 8–10+ years of software engineering experience, • 3+ years of engineering management experience, • Experience owning and evolving stateful or data-intensive systems at scale, • Strong understanding of distributed systems tradeoffs, • Proven ability to coach and develop senior engineers, • Experience with high-QPS OLTP systems, • Background in data consistency, data modeling, or schema evolution, • Experience supporting both online and analytical workloads Profile traits are how customers experience their data in Klaviyo. Small decisions in these systems can have outsized impact — from segmentation accuracy to real-time personalization to AI-driven insights. This role offers the opportunity to shape a core platform capability while leading a team solving complex, high-impact technical problems. Technologies We Use Our stack evolves with our needs, but today includes: • Distributed services built primarily in Python and Go, • Cloud infrastructure on AWS, • Stream processing and data pipelines at scale, • A mix of real-time, nearline, and analytical data systems We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Partner Manager II, you will be responsible for building a long term, deep, and mutually-beneficial relationship with Klaviyo's marketing agency and systems integrator partners. You will leverage strong consultative skills to understand your partners' business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow. In this role you are responsible for managing relationships with Klaviyo partners, articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, driving co-marketing alongside the ecosystem marketing team, acting as a thought leader in our space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo. How you'll make a difference: • Become a trusted advisor to the 30 partner relationships you manage with key leaders & decision makers at these orgs + build relationships with those managing front line teams working with Klaviyo., • Develop technical knowledge of the Klaviyo product and understand how your partners can take advance use cases to market, • Build and manage a lead referral pipeline with your partner portfolio., • Work to understand a partner's organization structure and business goals., • Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo., • Act as a consultant to help our partners build or optimize their offerings around Klaviyo., • Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business., • Be comfortable operating with and exceeding revenue-focused goals., • Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future., • Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process., • Drive co-marketing with our partners., • Are adept at influencing and relationship building., • Have partnerships, sales, or account management experience., • Have largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships., • Learning about a new product offering excites you!, • Comfortable presenting product led discussions and demo'ing the Klaviyo product to your partner network., • Are thoughtful, engaging, and energetic., • Obsessed with understanding your customer or partner., • Comfortable operating independently., • Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry., • Proactively solicit and act on feedback from your customers, partners, and peers., • Are excited to be a part of and have an impact on a rapidly-growing, profitable startup., • Have a positive outlook and excellent written and verbal communication skills., • Have 3-4 years of SaaS account management, channel and/or sales experience., • Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo's platform., • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future. #LI-CR1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$130,900—$177,100 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the PLS (Profiles, Lists and Segments) Team: The PLS team is responsible for building and scaling the core customer data experiences at Klaviyo — profiles, lists, and real-time segments. We own the tools that let customers understand who their users are, group them into meaningful audiences, and keep those audiences up to date as new data flows in. Our work underpins how customers target, personalize, and measure every message they send, making this product area core to Klaviyo's continued success. As a Senior Software Engineer on the team, you'll play a key role in designing and building scalable systems that power how customers manage and activate their data. Partnering closely with product managers, data scientists, and other platform teams, you'll help define scope, translate complex data and UX problems into practical implementations, and build intuitive workflows that give customers confidence in their audiences. This role leans frontend, with a strong focus on crafting thoughtful, reusable components and seamless user experiences using technologies like TypeScript, React, Python, and Django. There are ample opportunities for growth given the scope of this role and the team's central role in Klaviyo's product. How You Will Make a Difference: • You will be a core member of the PLS team, working on impactful customer-facing features that will make our product the best in the industry., • You will work on creating easy-to-use editors that are highly performant., • You will work closely with Product, Design, and Data Science to provide the best experience for our customers., • 5+ years of experience in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices., • Has a track record of delivering and shipping work powered by or accelerated through AI., • Experience conducting code reviews and running a robust testing cycle using automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest)., • Experienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success., • You take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others., • React, TypeScript, Redux, • Python, Django, • Amazon Web Services (EC2, RDS, Aurora, S3, etc.), Terraform, and other DevOps tools, • MySQL, RabbitMQ, Redis, ProxySQL We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we're scaling our platform to meet the needs of the world's largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special. About the Role Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world's most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo's most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers. You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability. What You'll Do: • Set and evangelize a 2–3 year vision for Klaviyo's Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use., • Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth., • Represent the voice of large, global customers in strategic product discussions., • B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance., • Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences., • Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams., • Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success., • 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products., • Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems., • Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products., • Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility., • Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals., • Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams., • Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies., • Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority., • Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions., • Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities., • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$196,000—$294,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Job Summary: Commercial AE's are product experts who run the full sales cycle—from qualification and tailored discovery to demo, evaluation management, and driving the buying process through close—with minimal support. They own a portfolio, manage a high‑velocity pipeline, and balance transactional motions with increasingly strategic, multi-threaded engagements across stakeholders to deliver measurable business impact and predictable results. Supervisory Responsibilities: • Run full‑cycle sales, including discovery, ROI‑backed business cases, tailored demos, and orchestrated evaluations through close, consistently applying a consultative approach over feature selling., • Build and manage a diverse pipeline with clear creation and coverage targets; execute personalized outreach (e.g., Tier 1 strategies, effective sequences), follow up on inbound and partner-sourced leads, and align product releases to prospect interest to progress deals., • Develop and maintain territory/account plans with tiering, prioritized top accounts, and documented account maps; maintain org charts and stakeholder alignment to accelerate access to economic buyers., • Multi-thread proactively across marketing, finance, IT, and executive stakeholders; design and run workback/joint evaluation plans that incorporate all decision makers at the right times., • Quantify value by running ROI analyses based on discovery insights and benchmarks; articulate the business case clearly and tailor assets (decks, case studies) to each persona., • Collaborate cross‑functionally (BDRs, Solution Architects, Customer Success, Partnerships, Marketing/ABM, and leadership) with clear pre‑call prep, role clarity, and project‑managed work plans to advance opportunities., • Maintain pipeline rigor and forecasting hygiene in SFDC: accurate stages, dates, next steps, "why/why not," forecast categories, and timely deal updates that roll up predictably to leadership., • Negotiate strategically using business value, pricing/packaging fluency, and trade‑based approaches; limit discounting to justified scenarios and time‑bound non‑standard offers with clear walk‑away points., • Manage time intentionally (prospecting blocks, customer meetings, CRM admin, enablement); drive continuous improvement through self‑development and Gong usage to raise deal quality and consistency., • Represent and operate in alignment with company values, reinforcing trust and long‑term partnership with prospects and customer, • Excellent verbal and written communication; active listening; ability to present to larger internal and external groups with confidence and tailor tone and content to the audience., • Consultative selling with strong discovery; ability to translate business objectives into ROI‑justified use cases and demos tailored to discovery, not generic walkthroughs., • Analytical mindset; ability to calculate ROI, interpret funnel and forecast signals, and apply core e‑commerce/SMB metrics to build compelling business cases., • Proactive multi‑threading and executive engagement; persona‑specific messaging and sequencing to build consensus across stakeholders, including economic buyers and sponsors., • Strategic territory and account planning; tiering, top‑account prioritization, and competitive plays supported by account research and mapping., • Pipeline creation excellence; consistent outbound generation, coverage management, timely lead follow‑up, and orchestration of marketing/partner programs and events., • Negotiation mastery; fluency in pricing and packaging, disciplined use of commercial levers, and trade‑based approaches that protect value while driving timely closes., • Collaborative selling; ability to quarterback cross‑functional teams (BDR, SA, CS, Partnerships, Marketing/ABM, Leadership) with clear roles and workback plans., • Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong; strong SFDC hygiene and usage for forecasting and deal strategy., • Growth mindset; openness to feedback, enablement participation, sharing best practices, and mentoring peers to lift team performance. Education and Experience: • 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred, • Experience within SaaS/MarTech, a plus, • A Bachelor's degree or above, a plus. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. Please note that job responsibilities may change from time to time. Your team lead will be the most up to date source for job expectations. #LI-HYBRID #LI-BAILEY We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$65,000—$65,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Why You Should Join the Email Platforms Team: The Email Platforms team at Klaviyo is building the next generation of infrastructure to support reliable, scalable, and performant email delivery. Our mission is to help Klaviyo reach enterprise scale by evolving and owning our email sending pipeline end-to-end. We're investing heavily in our homegrown email delivery infrastructure, giving us greater control, performance, and reliability in how we deliver emails for some of the largest brands in the world. You'll join a high-impact, high-ownership team tackling technical challenges around high-throughput systems, distributed messaging, and service performance at scale. Our work directly impacts customer satisfaction and business success. If you're excited about email infrastructure, systems design, and high-scale backend development in Go, this is the role for you. How You Will Make a Difference: • Own and drive key components of the email pipeline architecture, • Design and implement scalable, high-throughput services in Go, • Develop systems that manage message queues and email delivery, • Help ensure our systems scale with customer growth, especially as we bring on larger enterprise accounts, • Collaborate cross-functionally to ensure the highest standards of performance, reliability, and deliverability, • Senior-level backend engineer with strong systems design skills, • Proficient in Go (required). experience with Python is a plusExperienced working with high-throughput distributed systems, • Familiar with message queues (e.g., Pulsar, Kafka, RabbitMQ, SQS), • Bonus: Experience with email infrastructure, MTAs, deliverability, or mailops, • Comfortable working independently on projects from design through production, • Able to thrive in a mostly remote team and deliver in a high-autonomy environment, • Languages: Go, Python, • Messaging: Pulsar, Kafka, other message queues, • Email Systems: MTA's (GreenArrow), Proxy servers, email deliverability tools, monitoring tools We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$148,000—$222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Hey! You've taken a break from the regular (making things work better for everyone around you) to find something better for you. Pro move. This might be your lucky day. If your idea of a beautiful moment is a perfectly executed launch, a spotless QA checklist, a color-coded project tracker, and a website that quietly works exactly the way it’s supposed to… keep reading. We’re looking for the kind of operational leader who notices the missing pixel, catches the broken link before anyone clicks it, and somehow enjoys turning chaos into clean, scalable systems. The kind of person who gets genuine satisfaction from organized workflows, reliable processes, clear ownership, and vendors that actually meet their deadlines. At Life is Good, our website is one of the most important ways we connect with customers every day. Behind every product launch, promotion, campaign, and smooth customer experience is an operational engine that keeps everything moving. This role leads that engine. You’ll thrive here if you love creating order without creating bureaucracy, solving problems before they become emergencies, and building systems that help people do their best work. Bonus points if project plans, operational dashboards, and automation opportunities spark the same joy other people reserve for beach vacations. And yes… once in a great while that means solving a website issue at 8:47 PM while drinking cold coffee and staring heroically into the glowing abyss of browser tabs like a digital air traffic controller for t-shirts. Got the vibe? Read on... Why this job exists The Director of Web Operations ensures the Life is Good eCommerce platform is always on, always accurate, and always delivering for the customer. This role is the operational backbone of our digital business — owning platform reliability, vendor management, QA, and the day-to-day systems and processes that keep the site running at every layer. You will manage the ecosystem of third-party platforms, tools, and service providers that power our digital experience, holding partners accountable to SLAs and driving continuous improvement across integrations and operational standards. Working cross-functionally with Engineering, Marketing, Merchandising, IT, Customer Care, and Fulfillment, you ensure that every promotion, product launch, and site update is executed with precision. Requirements REQUIRED EXPERIENCE What you’ll contribute • You bring knowledge and know-how gained from your 10 years of experience in eCommerce website operations, platform management, or a related technical operations role, • You have direct experience managing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud) and the broader ecosystem of integrated third-party tools, apps, and services that support a DTC operation, • You have effectively managed a portfolio of external vendors and technology partners — including contract negotiation, SLA enforcement, and escalation management., • You are known for your highly effective project management experience, including running complex, cross-functional site initiatives — product launches, platform migrations, and integrations — on time and within budget, • You bring experience gained from owning and managing a web operations budget, including vendor contracts, platform licensing, and technology spend, • You’ve delivered measurable and consistent success in QA — building testing processes, catching errors before they go live, and establishing standards that hold in a fast-moving, frequently updated eCommerce environment, • You’ve experience in site monitoring, performance tooling, and incident response — able to triage issues, coordinate resolution across teams, and communicate clearly under pressure, • You’ve had measurable success in translating technical concepts for non-technical stakeholders and business priorities for engineering and vendor partners, • This application requires a significant commitment to answering specific questions. You may want to compose your answers outside of this app and paste them once you're satisfied with your composition, spelling, grammar, and tone. We can't consider incomplete applications., • Our market-based compensation strategy determines base pay for our jobs. You can use any of the publicly available tools to predict what you might earn here. All permanent roles are eligible for an annual bonus based on company performance, to which you will make a significant contribution., • This role is based in Boston. You'll work on-site Wednesdays and Thursdays each week. What you’ll do • You ensure the eCommerce experience is consistently fast, accurate, and available through responsibility for all day-to-day web operations — site reliability, uptime, platform performance, and incident response, • You own the full ecosystem of third-party vendors, platforms, and technology partners that power the site, managing contracts, SLAs, escalations, and ongoing performance expectations, • You drive the on-time, fully QA’d execution of all site updates, product launches, promotions, and campaigns with a disciplined operational process, • You minimize errors and protect the customer experience through establishing and enforcing quality assurance standards across product content, pricing, promotions, integrations, and site functionality, • You proactively identify and resolve issues before they impact the business by monitoring site health, platform integrations, and system performance, • You build, develop, lead, and mentor a team that performs well together, elevates our culture, and gets the right things done on time, • You effectively manage the operational budget for web technology, balancing cost efficiency with platform reliability and capability needs, • You ensure clean, on-time delivery of the operational workstream for new platform implementations, systems integrations, and technology migrations, • You create consistency, reduce risk, and scale with the business through building and maintaining operational playbooks, governance processes, and standard operating procedures that How you show up • You believe in the Life is Good mission and bring that energy to your team and your work, • You lead from the front — a player-coach who rolls up your sleeves and develops the people around you, • You're calm under pressure, clear in your communication, and consistent in how you show up, • You give and receive feedback directly and constructively, • You thrive in a fast-moving environment and can manage multiple priorities without losing the details, • You care about building something — a team, a process, a culture — not just executing tasks When you’ll know you’re successful • You and your team meet your annual goals, • The site is reliable, accurate, and operationally sound. Launches go out on time, errors are rare, and issues get resolved fast, • Your vendor partners are performing to expectations and held to clear standards, and your internal partners trust you to get things done without surprises, • Cross-functional teams view you as the operational authority on all things web - the person they come to when something is broken or when they need to know if something is possible, • You have built a team and a set of processes that create consistency, reduce risk, and scale with the business We’re a community of optimists who believe optimism is a powerful way to live and work. We care deeply about creativity, collaboration, authenticity, and making a meaningful impact through the work we do together. We’re not interested in building a culture where people simply “fit in.” We want people who elevate the work, challenge stale thinking, improve the experience for others, and help move the business forward. We are located in the innovative and thriving Fort Point neighborhood. Our community is full of green space, outstanding food, and entertainment options. We offer top quality Medical, Dental, Vision, Flexible Spending Accounts, Transit or Parking Reimbursement Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) with a match, Paid Time off, 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. You’ll be involved in growing our social mission through the Playmaker Project. Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Product Experts (Customer Support Specialists) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software. How you will make a difference: • Develop an in-depth knowledge of the Klaviyo platform, • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone, • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies., • Diagnose software issues and resolve escalated customer complaints engage using established processes, • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions), • Communicate thoughtfully and effectively with all Klaviyo customers, • Document troubleshooting and problem resolution steps., • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills., • Passionate about creative problem solving for customers and end users, • Self-motivated, eager to learn and thrive in a collaborative environment, • Capable of adapting quickly to changing priorities, • Experience with or able to quickly pick-up:, • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce, • Web works, networking, and software products, • DNS, IPs and other networking concepts, • APIs, • Email marketing platforms and E-Commerce platforms, • Familiar with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$26.92—$40.38 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Location: Boston Hybrid (3 days/week in office) Why You Should Join the Flows Insights & Management Team The Flows Insights & Management team is building the foundation for how Klaviyo customers create, manage, and configure their Klaviyo-powered automations. This team also owns the reporting experiences that allow our customers to understand the performance and impact of their Flows. By joining the Flows I&M team, you will have the opportunity to have a direct impact on over 170,000 brands that use Klaviyo every day to engage with their customers. As the Engineering Manager for the Flows Insights & Management team, you will lead a group of fullstack engineers and collaborate with other engineering teams to build and evolve Klaviyo's Flows product as our customer's needs evolve. You will be responsible for guiding execution on major new Flows features, including additional sending channels, intelligent personalizations, technical evolution, and scalability. This role blends technical leadership, architectural direction, and people management. As the Engineering Manager of one of our flagship products, this role requires excellent communication and collaboration skills. You will work closely with product managers, product designers, support, and many other engineering teams to extend and drive evolution of the Flows product. How You Will Make a Difference • Lead a team of engineers delivering fullstack, customer-facing features used across Klaviyo's Flows product offering, • Set technical direction for multi-channel Flows (e.g., email, SMS, push), including intelligent personalization and future channel expansion, • Own end-to-end execution: scope initiatives, break down work, align dependencies, and deliver high-quality releases on predictable timelines, • Drive architectural decisions that prioritize scalability, reliability, and maintainability across services, data models, and shared component systems, • Partner closely with Product and Design to translate vision into intuitive, performant user experiences, • Grow and mentor engineers, fostering a high-performance and inclusive team culture, • Collaborate across Klaviyo to align roadmaps and ship cohesive, customer-delighting solutions, • Contribute hands-on via design docs, code reviews, and technical spikes to de-risk complex bets and model engineering excellenceWho You Are, • 8+ years of software engineering experience with strong frontend and backend skills, • 5+ years of engineering management experience, ideally managing fullstack teams., • Familiarity with frontend technologies like React, TypeScript, and state management tools such as Redux, • Comfortable contributing to backend systems using Python and Django, FastAPI (or equivalent), • Skilled in system design, reusable component architecture, and scalable frontend platforms, • Familiarity with DevOps tooling, cloud infrastructure (AWS), Terraform, etc., • Proven track record delivering complex features in fast-paced, product-led environments, • Clear communicator, collaborative leader, and committed to continuous team improvement, • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.Technologies We Use, • React, TypeScript, Redux, • Python, Django, FastAPI, • MySQL, Redis, RabbitMQ, Pulsar,, • GraphQL, RESTful APIs, • AWS, Terraform, Kubernetes #IndeedRD We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$176,000—$264,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job DescriptionAt WHOOP, we're on a mission to unlock human performance and Healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable technology and analytics platform help individuals optimize recovery, training, and overall health. WHOOP is seeking a Senior Product Designer to join the Growth team. You’ll focus on crafting world-class digital experiences that drive growth outcomes like acquisition, conversion, and engagement, with an emphasis on ecommerce and core purchase journeys. We’re looking for a designer with strong visual fundamentals and a sharp sense for how people make decisions in complex, multi-step flows, someone who can bring clarity to complexity, think in funnels, and use experimentation to continuously improve the experience.RESPONSIBILITIES: * Own and lead the end-to-end design of critical digital experiences that drive acquisition, conversion, and retention, with a focus on ecommerce experiences. * Shape and evolve complex user flows and information architecture to create clear, intuitive paths to conversion as our offerings evolve. * Balance near-term execution with long-term thinking by designing improvements that ladder into an evolving platform architecture, ensuring today’s decisions set up scalable, cohesive experiences over time. * Translate growth opportunities into thoughtful product solutions grounded in user behavior, data insights, and effective design patterns, consistently delivering work with exceptional visual craft. * Work closely with product managers, engineers, and data analysts to shape strategy and drive execution, ensuring high-quality implementation and moving initiatives forward with clarity. * Work within an experimentation-driven team, using data to inform hypotheses, design A/B tests, and iterate quickly while driving measurable improvements in key conversion metrics and balancing speed and craft. * Take ownership of key initiatives by defining problems, shaping direction, and driving work forward with a clear point of view grounded in strong design fundamentals. * Leverage AI and emerging tools to accelerate exploration, prototyping, and iteration, bringing a technically curious mindset and comfort working close to implementation. * Contribute to WHOOP’s design culture by sharing expertise, giving feedback, and helping raise the bar for product quality across the team. QUALIFICATIONS: * Multiple years of experience designing ecommerce, purchase flows, or other transaction-oriented products, with a deep understanding of how users evaluate, decide, and complete actions within digital experiences (not including co-ops, internships, or academic projects). * An exceptional portfolio of shipped digital product work that demonstrates exceptional visual craft, clarity in complex flows, and the ability to deliver production-ready experiences. * Proven experience designing for measurable, conversion-focused outcomes such as acquisition, purchase, or retention, with a strong understanding of funnel optimization, experimentation, and using data to inform and evaluate decisions. * Demonstrated strength in information architecture and designing end-to-end flows that simplify complexity and guide users through multi-step journeys. * Deep proficiency with modern design tools and workflows (Figma, prototyping, component libraries), combined with strong technical fluency and the ability to leverage AI and code-adjacent tools to accelerate design and prototyping, while collaborating closely with engineering to bring ideas to life. * Strong ability to own and drive multiple initiatives simultaneously, influencing cross-functional partners and influencing product direction while elevating team craft. * Clear decision-maker and communicator who can articulate and defend design decisions using strong design principles, heuristics, and data, building alignment across stakeholders. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $155,000 - $215,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team The Profiles Platform team owns Klaviyo's core customer data system, the foundation that powers every product experience across the platform. This team is responsible for storing, managing, and serving customer profile data as the source of truth for downstream products like segmentation, flows, reporting, and analytics. Their work ensures that profile data is accurate, scalable, and usable across the entire product ecosystem. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo's platform intelligent and reliable at scale. About the Role We're looking for a Senior Product Manager to own the strategy and roadmap for Klaviyo's Profiles Platform. In this role, you will define how customer profile data is structured, processed, and served across the platform. You'll work at the intersection of data infrastructure, computed data, and scalability, ensuring that profile data remains trustworthy and performant as Klaviyo grows into more complex enterprise and global use cases. This is a high-impact platform role where your work will directly influence nearly every product team and customer experience. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. How You'll Make a Difference • Own the strategy and roadmap for Klaviyo's core profile data system, including profile traits, transformations, and storage layers, • Serve as the product owner for the source of truth for customer data across the platform, • Partner closely with engineering to evolve profile data architecture and services at massive scale, • Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records, • Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI), • Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements, • Building a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring), • Improving profile data modeling and transformations to make data more usable across the platform, • Scaling ingestion systems to support billions of profiles and high-throughput workloads, • Reducing cost and improving performance through sharding, traffic smoothing, and optimized write patterns, • Supporting identity quality initiatives (e.g., deduplication, multi-email profiles, probabilistic matching), • You have 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems, • You have experience working on data models, pipelines, or large-scale distributed systems, • You are comfortable operating in highly technical environments and partnering closely with engineering, • You have experience driving cross-team alignment across multiple stakeholders, • You think in terms of systems and tradeoffs (scale, cost, performance, usability), • You can balance long-term platform investments with short-term product needs, • Experience with customer data platforms (CDPs) or identity systems, • Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion), • Experience supporting enterprise-scale or high-volume systems, • Exposure to AI/analytics platforms that depend on structured customer data Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Material Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials. About DesignShop & Samplize DesignShop and Samplize represent Material Bank's emerging consumer-focused businesses, marking an exciting new chapter in the company's growth strategy. Having successfully built a $2B-valued B2B company, Material Bank is now leveraging its deep expertise in brand relationships, advanced technology, and logistics to unlock significant growth opportunities with end consumers and renovators. Samplize, acquired as our first foray into the consumer space, provides innovative peel-and-stick samples that make paint selection easier than ever. DesignShop serves as an all-in-one platform empowering renovators at every step — from inspiration and visualization to seamless ordering of product samples across multiple categories. About the role As our Senior Lead, Growth Analytics & MarTech, you will own the technical backbone of growth across DesignShop and Samplize. You will be the single person accountable for our performance analytics, site A/B testing program, and MarTech signaling stack — the pixels, CAPI, feeds, tagging, and attribution. You will also co-own technical SEO with our external agency and lead our emerging GEO (Generative Engine Optimization) workstream. This is a senior individual contributor role for someone equally comfortable writing SQL, reading a tag manager config, scoping an experiment with engineering, and presenting a weekly readout to leadership. You move fast, ship in small increments, and use AI-native tools (Claude, Cursor, Codex) as part of your daily workflow. The ideal candidate will be located in Boston, MA or New York, NY. What You'll Do • Own analytics and the weekly operating rhythm: Lead the weekly performance huddle across both brands and handle ad-hoc analysis across marketing, brand services, and product in Hex, Tableau, and Snowflake, • Own site experimentation end to end: Run ideation, scoping, instrumentation, analysis, and write-up of A/B tests across the funnel, driving both test velocity and win rate, • Own MarTech signaling and data quality: Manage pixel, CAPI, and server-side tagging across Meta, Google, and Pinterest, plus GTM, OneTrust consent, feed management, and event quality, • 6-8 years of experience in growth analytics, MarTech, marketing analytics, or a blended growth engineering function, ideally at a consumer, DTC, ecommerce, or marketplace brand, • Strong hands-on SQL against a cloud data warehouse (Snowflake, BigQuery, Redshift, or equivalent) and fluency in a modern BI tool such as Hex, Tableau, Looker, or Mode, • Hands-on experience implementing and debugging pixels, CAPI, and server-side tagging for Meta, Google, or Pinterest, including GTM and consent management, • Demonstrated end-to-end ownership of A/B testing using AB Tasty, Optimizely, VWO, Statsig, GrowthBook, or similar, • Experience with attribution platforms (Rockerbox, Northbeam, Triple Whale, or similar) and feed management (Feedonomics, GoDataFeed, or Marpipe), • Comfort working with engineers — reading a PR, writing a crisp Jira ticket, and pushing work through to ship, • Vendor management experience with MarTech contracts and accountability for data quality and delivery, • Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events, • Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect)., • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program., • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!, • Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well., • Growth: We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!, • Our people: We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution., • Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect)., • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program., • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!, • Giving Back: We sponsor multiple events throughout the year to help out our communities., • Growth: We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!

Job DescriptionAbout the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Role You'll Play: At the heart of our Pricing & Inventory team, you'll shape the future of our product portfolio and fuel growth across our global marketplace. You'll guide complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into results. • Lead cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business, • Design and launch beta tests that push the boundaries of what's possible, then scale winning ideas companywide, • Translate business goals into clear, actionable frameworks and roadmaps, • Collaborate with data scientists, engineers, and business leaders to align on strategy and deliver on outcomes, • Present insights and proposals to senior leadership, including our CEO and executive team, • Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity, • Drive decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results, • Build and lead working groups around central strategy pillars, keeping momentum high and blockers low Experience You Bring: • 5+ years in strategy, consulting, private equity, venture capital, or a similar program management role at a fast-scaling tech company, • Strong ability to connect high-level strategy to measurable business impact, • Proven success leading complex, cross-functional programs from idea through execution, • Comfortable navigating ambiguity with sound judgment and creative thinking, • Strong presentation skills, with the ability to distill complex ideas for diverse audiences, • Present regular updates (including insights, recommendations and program progress) to senior leadership, including our CEO and executive team, • Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes, • Hands-on experience with data analysis and test design; advanced Excel skills required, • Familiarity with SQL, Looker, or Tableau is a plus The base salary range for this position in the United States is $131,000 to $175,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About Klaviyo Klaviyo is a leading marketing automation platform that helps businesses grow by delivering personalized experiences. Our mission is to empower creators to own their destiny. We believe in providing an exceptional developer experience that enables our engineering teams to build and ship high-quality software efficiently and with confidence. About the Team The Developer Infrastructure team at Klaviyo is at the heart of our engineering organization, dedicated to accelerating Klaviyo development. We build and maintain the tools and processes that allow engineers to maximize their focus on business objectives by minimizing time spent on build and deployment systems, foundational software "building blocks," and development environments. We are committed to fostering open communication and collaboration with our internal customers – the engineers. As a Senior Lead Software Engineer within the Dev Infrastructure pillar, you will serve as the primary technical architect for our Dependencies and Platform domain while driving the overarching technical vision for the entire Dev Infra group. You will partner with leaders across CI/CD, Web Platform, Environments, Quality Tools & Testing and AI Enablement to ensure a cohesive infrastructure strategy, acting as a key technical liaison to the broader Core Infra organization. Your leadership will ensure that our core systems, dependency lifecycles, and platform upgrades are not just maintained, but architected to accelerate engineering velocity across the entire company. What You'll Do As a Senior Lead Software Engineer, you will have an overarching responsibility for the architecture, health, and dependencies for the Klaviyo code base with a focus on the backend. Your role will involve: • Technical Strategy: Define technical strategy within the scope of the Klaviyo backend and execute to improve the area's architecture, products, infrastructure, and processes., • Strategic Planning and Architecture: Define the technical vision and architectural roadmap for the platform, ensuring all upgrades and dependency management align with long-term business goals for scalability, reliability, and security., • Dependency Management: Lead efforts to determine, analyze, and optimize backend and third-party dependencies, ensuring they are secure, performant, and reliable. This includes establishing frameworks for risk assessment and contingency planning related to dependencies., • Platform Upgrades and Rollouts: Oversee and assist with the planning and seamless rollout of major software releases and updates, managing the entire lifecycle from design to deployment in production environments including significant individual contributions., • Enhance Developer Productivity: Drive initiatives to improve platform cycle time metrics across the board, including PR CI Speed, Human Code Review Pickup Time, and Commit Velocity by Repo. This involves a relentless focus on reducing toil and increasing engineering efficiency., • Mentorship: Mentor other engineers regularly, primarily experienced lead and senior engineers. Ensure others in the area are developing skills they need to improve within the organization., • Problem Solving and Reliability: Act as a go-to expert for diagnosing and resolving complex performance, scalability, and reliability issues across the platform. Implement proactive monitoring and telemetry to identify and address problems before they become critical incidents., • Cross-functional Collaboration: Partner with product managers, security teams, hardware engineers, and other stakeholders to gather requirements, resolve conflicts, and ensure alignment across all teams and projects., • 12 years of experience in software development, strong knowledge of computer science fundamentals, domain-driven design, and extensive expertise in architectural patterns, specifically within the domain of distributed systems., • BA or BS Degree in Computer Science, related field, or equivalent experience., • Technical Expertise: Deep expertise in relevant programming languages (e.g., Go, Python) and cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and Infrastructure as Code (Terraform)., • Technical Strategy: Demonstrated experience in contributing to the product and platform vision, as well as defining the strategy within the broader scope of long-term organizational needs., • Architectural Skills: Strong understanding of software architecture, design patterns, and system integration, with the ability to define technical strategies and influence architectural decisions across multiple teams., • Soft Skills: Exceptional problem-solving, analytical, leadership, and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences., • Experience with specific tools such as Pants, FastAPI, Django, React, Terraform, Buildkite., • Background in performance optimization, • Familiarity with complex data management for testing, including large datasets and production-like data replication. Our Tech Stack • Python, Django, FastAPI, • Apache Kafka, Apache Pulsar, RabbitMQ, Spark, Airflow, and other tech from the big data stack, • MySQL, PostgreSQL, Clickhouse, Redis, • Typescript, React, Babel, Jest, Webpack, • Graphite, statsd, Chronosphere, • AWS, Terraform, Docker, Kubernetes, Pantsbuild, Argo, and other modern DevOps tools We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$216,000—$324,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Our GTM Enablement team supports 1000+ sales and customer success professionals driving revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry. We Pride ourselves on being a reliable, real-time, and consistent resource for the Sales and CS Teams, and empowering them to do their jobs more efficiently while growing their skill set and enabling Klaviyo's long term strategy. Our team is growing and we are currently looking for a Principal Enablement Partner to partner with our Global BDR org. You will be a strategic advisor to BDR leadership and responsible for building the enablement strategy to empower their growth and achieve results. As a strategic partner to many cross-functional teams around the company, you will act as the voice and representative of the BDR Organization as your end customer. Your objective is to create an exceptional and equitable learning experience that empowers our BDR team to achieve their full potential, ensuring their success and fostering their growth. In order to succeed, you will bring a strong point of view on the lifecycle of BDR development, including onboarding, skill development and role progression programs to prepare BDRs as they graduate to AE roles in the Klaviyo org. This is a global role, and you will be responsible for BDR enablement across the Americas, EMEA and APAC. How you'll make a difference: • Own the enablement strategy and roadmap for the BDR organization., • Develop and execute the BDR strategy for driving adoption of global enablement programs, such as sales methodology, sales process, and product launches., • Own and enhance the existing BDR Onboarding program (program management, content creation, SME management, reporting and facilitation), • Own and enhance the existing BDR → AE advancement program to prepare our "promotion-ready" BDRs for an AE role., • Develop a comprehensive approach to in-seat BDR skill development, from the day they are hired through promotion and beyond., • Conduct in-depth needs and gap analyses through enablement councils, 1:1 meetings, surveys and other methods of data collection., • Coach and support front-line managers and BDRs in best practices around prospecting strategies., • Partner closely with the Marketing and Product teams to deliver content designed specifically for BDRs to use in their conversations with prospects and customers., • Develop and present Quarterly Business Reviews that drive alignment with your segment and report on previous quarter results., • Measure and report on enablement success metrics and draw insights from data., • Regularly present and align on project plans, strategies, and updates to Sales Leadership. Who you are: • You default to using AI and have tangible examples of how AI has made you and those around you more productive., • 8+ years experience in Sales/GTM Enablement at a high-growth global tech company., • Strong project and program management skills and experience, • Executor at heart. This is not a "strategy" role., • Direct experience in a B2B SaaS sales role, preferably selling to Mid-Market or Enterprise prospects., • Deep understanding of Sales dynamics, with the ability to empathize, build trust, and offer support as needed., • Experience designing engaging workshops and facilitation, • Comfortability and confidence in an ambiguous environment., • Excellent proactive verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels, addressing communication needs and setting clear expectations throughout project lifecycles., • Demonstrated ability to gain buy-in from diverse stakeholders, shape expectations, plan strategically, and communicate effectively., • Ability to set strategic direction by understanding needs and translating vision into a clear, global strategy., • Strong data-driven decision-making skills, using data and analysis to drive strategic planning or business changes and influence change., • Self-motivated and proactive mindset, taking initiative without requiring external motivation. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$128,000—$192,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Klaviyo is building the operating system for consumer businesses. Behind every sales motion, every account handoff, and every renewal is a product ecosystem that either accelerates or constrains growth. This role exists to ensure our GTM Sales systems are an accelerant. The Product Owner for GTM Sales Systems (Accounts & Opportunities) is a strategic and executional leader who owns the product vision, roadmap, and delivery for how Klaviyo manages its most foundational sales domains: Accounts and Opportunities. You will define how sellers interact with account data, how opportunity workflows drive deal velocity, and how the systems and processes that underpin these domains evolve to meet the demands of a rapidly scaling enterprise GTM motion. The platform today is Salesforce, but the thinking is not constrained by any single tool. You are designing the right experience and architecture first, then determining how to deliver it. This is not a systems administration role. You are a product owner who happens to operate in the GTM technology space. You will write product requirements, define success metrics, drive discovery, own sprint prioritization, and deliver outcomes that move business KPIs. Critically, you will approach every workflow with an AI-first mindset: mapping processes, categorizing what should be human-led versus AI-augmented versus AI-automated, and redesigning how work gets done rather than layering AI onto broken processes. You report into the GTS Product Owner team, which sits within the CIO organization and is accountable for product strategy across all GTM business systems. Who You Are You think in systems, not tickets. You see an Account and think about data architecture, seller workflows, and downstream analytics. You see an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy. When you encounter a manual process, your instinct is to ask whether AI should be doing this, not how to make the manual version faster. You are equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint. You have deep CRM expertise, but you do not let any single platform define the boundaries of your product thinking. What You Will Own • Product Vision & Roadmap, • Discovery & Requirements, • Execution & Delivery, • Data Architecture & Quality, • Stakeholder Partnership We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$132,000—$198,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo's platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is critical. This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. About the Role We're hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts. This is a high-impact, cross-functional role responsible for shaping how Klaviyo: • Protects customer accounts and prevents abuse, • Models accounts and organizations at scale, • Supports enterprise, compliance, and multi-entity use cases How You'll Make a Difference • Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts, • Define and evolve Klaviyo's account and organization model to support enterprise scale and complexity, • Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation, • Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling, • Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements, • Align multiple engineering teams around shared data models, platform capabilities, and security posture, • Define and track metrics for account security, abuse prevention, and platform health, • Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems), • Building a unified account model that supports multi-brand, multi-entity customers, • Developing a scalable anti-abuse platform with consistent enforcement across channels, • Improving account lifecycle management, from creation through closure, • Strengthening platform security and risk detection capabilities, • You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains, • You have experience working on account systems, identity, permissions, or data models in B2B SaaS, • You are comfortable operating in technical problem spaces and partnering closely with engineering, • You have experience driving cross-team alignment and influencing without direct authority, • You can balance short-term execution with long-term platform strategy, • You are comfortable navigating ambiguity and defining structure in complex environments, • Experience with identity and access management (IAM) systems, • Familiarity with security, compliance, or abuse prevention, • Experience supporting enterprise or regulated environments, • Experience building platform APIs or shared services Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is growing fast, and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at . We love tackling tough engineering problems and look for engineers who specialize in certain areas but are passionate about building, owning, and scaling features end to end — breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. Location: This position is based in our Boston office, and team members are expected to be onsite at least three days per week. Our Stack and Culture: Klaviyo operates a real-time data platform coded in Python, built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines. Team Overview: The API team empowers product development teams at Klaviyo to create consistent, reliable, and developer-friendly public and internal APIs by providing robust frameworks, intuitive tools, and expert support. Areas of ownership include: * Public API Framework: Building consistent, reliable, and performant public APIs. * Internal API Platform: A standardized platform for building, deploying, and consuming internal APIs to accelerate development and improve reliability. * Encoded Objects: Standardized data schema definition and serialization framework ensuring consistency and compatibility across systems. * API Rate Limiter: System enforcing request limits to protect API reliability and performance. Responsibilities: * Contribute to the evolution of Klaviyo's public and internal API platforms. * Participate in code reviews, product specifications, and scope definition. * Collaborate with product owners and engineering peers to deliver high-quality, scalable solutions. * Influence the direction and priorities of the API team. Required Skills: * 3–5+ years of experience in software engineering. * Experience working with both monolithic and microservices architectures. * Experience with CI/CD pipelines. * Strong debugging and performance optimization skills. Team Tech Stack: Python, Django REST Framework, Django, FastAPI MySQL / PostgreSQL, DocumentDB, ClickHouse Redis, Memcached, RabbitMQ / Celery / Apache Pulsar Preferred Skills: * Experience with metaprogramming. * Experience with Go. * Familiarity with JSON:API. * Experience designing and building internal or public APIs. * Experience with Service-Oriented Architecture (preferably in Python). * Experience working with RESTful applications, APIs, or gRPC. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$116,000—$174,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).