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  • Customer Service Assistant
    Customer Service Assistant
    7 hours ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Care Manager Mandarin or Cantonese Speaking
    Care Manager Mandarin or Cantonese Speaking
    20 days ago
    $45000–$55000 yearly
    Full-time
    Manhattan, New York

    Essential Duties and Responsibilities: The role of a Care Manager is to be responsible for the overall coordination of services to meet the goals of the client/families focused plan of care. This is accomplished by building relationships with the caregiver(s) and care team and acting as a liaison to other agencies and ensuring they receive all necessary services and implementing the plan of care. Our aim is to provide the highest quality of care management services by complying with regulatory guidelines and meeting agency standards. • Assists families to plan and obtain services appropriate to the needs of the child and family., • Completes the Child and Adolescent Needs Assessment (CANS) to identify child’s medical, social, educational and psychological needs. Then develops a comprehensive plan of care based on the identified needs., • Coordinate and monitor the delivery of identified services and the proper use of resources., • Deliver at least 2 client-centered health home services to each client on a monthly basis., • Attends and participates in continuing education, ongoing staff in-services and quarterly meetings., • Responding to feedback and corrections from company quality assurance in a timely fashion., • Perform related duties as assigned by the Supervisor., • Maintain compliance with all company policies and procedures., • Bachelor's degree is required, preferred fields of study are Psychology, Sociology, Social Work, or Human Services; or a minimum of 2 years of job-related experience providing case management or medical focused care coordination services to individuals with special needs., • Must be in-person in our Manhattan office, or meeting with clients., • Each case requires two monthly in-home visits., • Must attend all weekly in-person staff meetings., • Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers., • Need to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records., • Strong organizational skills to help manage multi-family case load., • Willingness to meet with families in their homes or communities., • Bilingual in Mandarin is required, Cantonese is a plus., • Computer proficiency (MS Office- Word, Excel and Outlook)., • Valid NYS issued ID or driver’s license; must be willing to travel throughout the 5 boros of New York City., • Ability to travel to numerous locations to meet with clients, attend meetings and visit healthcare facilities., • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards., • Must be able to lift and carry up to 35 lbs.

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  • Director, GIS
    Director, GIS
    25 days ago
    Full-time
    Downtown Brooklyn, Brooklyn

    The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are seeking a Director of GIS to lead our team of GIS analysts, shape our GIS strategy, and drive modernization and innovation. As part of the OTI Applications division, you’ll oversee managers and GIS analysts working on mission-critical GIS systems, leveraging cutting-edge technologies and cloud services. Your role includes mentoring staff, promoting innovation, optimizing GIS data and development workflows, and enhancing cost efficiency in product delivery and maintenance. The Director of GIS will have the following responsibilities: • Develop and implement a comprehensive GIS strategy that supports the agency's mission and business objectives, • Lead a team of GIS professionals in the design, development, and maintenance of GIS databases, services, applications, and maps, • Lead and mentor GIS analysts and data specialists to ensure high-quality delivery, • Collaborate with architects and developers to design, maintain, and optimize GIS infrastructure, • Define GIS product roadmaps, establish performance indicators, and ensure delivery throughout product lifecycles, • Provide technical expertise and guidance to staff and management on GIS-related matters, • Develop and maintain relationships with stakeholders and partners to advance the agency's GIS initiatives, • Work with GIS and Data Engineering teams across the city to build citywide GIS and 3D mapping solutions, • Work with various City departments, utilities, universities, and private companies to visualize and analyze data critical to citywide spatial programs, including underground infrastructure, • Help teams across the city to better utilize GIS technology in business applications, • Provide leadership to the GIS unit, including staff development, retention, and recruiting, • Manage special projects and initiatives. HOURS/SHIFT Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program OTI participates in E-Verify TELECOMMUNICATION MANAGER - 82984 Minimum Qualifications 1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or, 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or, 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above. Preferred Skills The successful candidate should possess the following: - Strong leadership and management skills, with the ability to motivate and inspire a team - Minimum of five years of experience in GIS project management - Strong problem-solving and analytical skills, with the ability to think strategically - Knowledge of GIS software and tools, including ArcGIS, QGIS, and Python - 5+ years working as a GIS Analyst or engineer - Experience in GIS database design, development, and management - Excellent communication and interpersonal skills, with the ability to present complex information to a wide range of audiences - Hands-on experience using or working with GIS platforms such as ESRI, Carto, or GeoServer - Experience with ESRI GIS technology and desktop software (ArcGIS Desktop and ArcPro), ArcGIS Enterprise, ArcGIS Online - Experience developing production-grade solutions - Experience with enterprise geodatabase management, design, and data modeling - Hands-on experience using at least one programming language such as Python, SQL, Java, JavaScript, C++, C#, or C - A degree in GIS, Geography, Engineering, City Planning, or a related field is a plus

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  • Part-Time Maintenance Technician
    Part-Time Maintenance Technician
    25 days ago
    $34–$45 hourly
    Part-time
    Hunts Point, The Bronx

    Position Overview We’re looking for a skilled Part-Time Maintenance Technician to keep our production facility running smoothly. The Maintenance Technician will be responsible for ensuring the ongoing operation of our bottling line, plant equipment, and warehouse infrastructure. This includes preventative, predictive, and corrective maintenance, troubleshooting issues, repairing production equipment, and keeping the entire facility—including refrigeration units, lifts, forklifts, lighting, and other building systems—in optimal working condition. This role requires flexibility across shifts and the ability to work independently as well as alongside our production teams to maintain efficiency, safety, and quality. The Maintenance Technician will also be involved in equipment changeovers, facility upgrades, and continuous improvement projects. What You’ll Do The Maintenance Technician provides essential support to manufacturing and warehouse operations by maintaining and repairing industrial equipment and infrastructure, including: • Pasteurizer, • Bottling line equipment, • Electrical & electronic components, • Motors, pumps, compressors, chillers, • Conveyors and power transmission systems, • Pneumatic and hydraulic systems, • Refrigeration units, • Lighting and electrical systems, • Forklifts, lifts, and other warehouse equipment Key Responsibilities Preventative & Corrective Maintenance • Perform preventative, predictive, and routine maintenance on production and facility equipment., • Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic systems., • Maintain refrigeration systems, lighting, and warehouse equipment., • Repair and service forklifts, lifts, and other material-handling equipment, • Ensure all work is completed safely, efficiently, and in accordance with company and regulatory standards. Equipment Changeovers & Process Improvement • Support equipment changeovers according to production schedules., • Lead projects to reduce changeover times and improve equipment efficiency., • Maintain accurate records of repairs, parts, and equipment settings. Health & Safety Compliance • Maintain compliance with OSHA, HACCP, DOA, and EPA regulations., • Follow all safety protocols and keep the workplace clean and organized. Additional Duties • Assist with equipment installation and facility upgrades., • Occasionally work at heights, in confined spaces, and lift up to 50+ pounds., • Be flexible in job functions to support the needs of the business. What We’re Looking For • Diploma in Mechanical, Electrical, HVAC, or Mechatronics Engineering (or equivalent experience) preferred., • 3+ years’ experience in industrial maintenance, preferably in beverage manufacturing., • Strong troubleshooting skills across electrical, pneumatic, and hydraulic systems., • Ability to read and interpret electrical/mechanical diagrams and schematics., • Hands-on experience with pumps, piping, conveyors, and power transmission systems., • Comfortable with MS Office and basic computer literacy. Extras: • Free coffee, • Pre-tax commuter benefits, • Monthly health stipend

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  • Medical Assistant
    Medical Assistant
    25 days ago
    $21–$24 hourly
    Full-time
    Manhattan, New York

    A busy and well-established gastroenterology practice seeks a responsible, goal-oriented, and experienced Medical Assistant to join our team. The ideal candidate will be organized, compassionate, and capable of thriving in a fast-paced medical office. : Front Desk Duties: • Schedule and confirm patient appointments, • Book procedures, • Update and manage electronic medical records (EMR), • Verify insurance coverage and benefits, • Obtain prior authorizations for medications, MRI/CT scans, and procedures, • Coordinate specialist referrals, • Check in patients and answer phone calls professionally Back Office Duties: • Escort patients to exam rooms and record vital signs (weight, BP, pulse, temperature, etc.), • Assist physicians during exams and procedures, • Check out patients and provide follow-up instructions, • Explain treatment procedures to patients, • Maintain clean, stocked, and sterile exam rooms and instruments : • Certified Medical Assistant or Associate Degree in Medical Assisting (Required), • Bilingual in English and Spanish (Required), • CPR/BLS/ACLS certification (Preferred), • Prior experience in a gastroenterology or specialty practice (Preferred), • Excellent interpersonal and communication skills, • Strong organizational and multitasking abilities : Full-time : • 401(k), • Paid sick time, • Paid time off : • High school or equivalent (Required) : • Spanish (Required), • English (Required) : • Certified Medical Assistant (Required)

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