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  • Customer Service Assistant
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    Customer Service Assistant
    5 hours ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Mandarin/Cantonese Speaking Customer Representative
    Mandarin/Cantonese Speaking Customer Representative
    5 hours ago
    Full-time
    Brooklyn Heights, Brooklyn

    Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

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  • Patient Care Associate- Float Pool
    Patient Care Associate- Float Pool
    6 days ago
    $51.35 yearly
    Full-time
    Manhattan, New York

    About NYC Health + Hospitals NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts Tour 1: 11:00 PM - 7:30 AM Tour 2: 7:00 AM - 3:30 PM Tour 3: 3:00 PM - 11:30 PM Rotating weekends. Duties & Responsibilities Purpose of Position: Under direct supervision of a licensed Nurse or other professional medical staff in a health care setting, performs a variety of clerical and health-related essential duties and responsibilities associated with patient care; performs related work. Examples of Typical Tasks: 1. Checks vital signs, weighs, and measures patients, obtains specimens and records findings on patient’s chart., 2. Instructs patients on how to obtain specimens for laboratory testing and performs basic specimen screening testing through dipstick and hemoccult. 1. Prepares collected specimens for pick-up by labeling and preparing required form(s)., 2. Performs vision and hearing testing and simple urinalysis., 3. Administers emergency first aid, including basic life support procedures., 4. Performs simple first aid such as dressing changes, bandaging and cleansing of wounds, irrigation and cleansing of ears., 5. Prepares patient for examination and assists medical provider during examination by providing necessary supplies/equipment. 1. Prepares examination room including cleaning and disinfecting of instruments and equipment., 2. Informs patients on proper preparation for various medical testing., 3. Interviews patient to obtain routine personal and medical information and appropriate health history., 4. Maintains, completes, processes and files patients’ charts, appropriate forms and documents., 5. Reports observations of patient to clinical staff caring for patient to ensure professional assessment., 6. Answers routine inquiries of patients in person or via telephone and makes appropriate referrals., 7. Provides information to patients and their families regarding health care services and the achievement of healthy, safe living. 1. Maintains inventory of the unit’s equipment stock and supplies., 2. Works effectively as a team member in the delivery of care and assists in the orientation of new employees., 3. Directs and escorts patients to other departments and/or health care settings, as needed., 4. Coordinates efforts of various clinic and health care setting departments in scheduling and re-booking appointments through manual and/or automated systems and enters pertinent patient information into the Electronic Medical Record systems., 5. Obtains blood specimens for laboratory testing by performing venipuncture and/or fingerstick testing., 6. Operates electrocardiograph equipment to record electrical wave tracing of the electrical currents of the heart muscle. Minimum Qualifications Qualification Requirements: 1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and, 2. Successful completion of training courses including the performance of phlebotomy and electrocardiography (EKG), or completion of a training program or programs that include the performance of phlebotomy and EKG, such as Phlebotomy Technician and EKG Technician training programs, a Patient Care training program, or a Medical Assistant training program; and 1. Holds, or obtains through facility orientation, a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA). Special Note: In addition to meeting the qualifications above, assignment to a long-term care facility requires New York State Nurse’s Aide certification. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

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  • Patient Care Associate, Medicine Surgery
    Patient Care Associate, Medicine Surgery
    6 days ago
    $30.81 yearly
    Full-time
    New York

    About NYC Health + Hospitals Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various convenient locations. At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 11:30 P.M – 8:00 A.M (Part-Time) (22.5 Work Hours) Rotating weekends Duties & Responsibilities Purpose of Position: Under direct supervision of a licensed Nurse or other professional medical staff in a health care setting, performs a variety of clerical and health-related essential duties and responsibilities associated with patient care; performs related work. Examples of Typical Tasks: 1. Checks vital signs, weighs, and measures patients, obtains specimens and records findings on patient’s chart., 2. Instructs patients on how to obtain specimens for laboratory testing and performs basic specimen screening testing through dipstick and hemoccult. 1. Prepares collected specimens for pick-up by labeling and preparing required form(s)., 2. Performs vision and hearing testing and simple urinalysis., 3. Administers emergency first aid, including basic life support procedures., 4. Performs simple first aid such as dressing changes, bandaging and cleansing of wounds, irrigation and cleansing of ears., 5. Prepares patient for examination and assists medical provider during examination by providing necessary supplies/equipment. 1. Prepares examination room including cleaning and disinfecting of instruments and equipment., 2. Informs patients on proper preparation for various medical testing., 3. Interviews patient to obtain routine personal and medical information and appropriate health history., 4. Maintains, completes, processes and files patients’ charts, appropriate forms and documents., 5. Reports observations of patient to clinical staff caring for patient to ensure professional assessment., 6. Answers routine inquiries of patients in person or via telephone and makes appropriate referrals., 7. Provides information to patients and their families regarding health care services and the achievement of healthy, safe living. 1. Maintains inventory of the unit’s equipment stock and supplies., 2. Works effectively as a team member in the delivery of care and assists in the orientation of new employees., 3. Directs and escorts patients to other departments and/or health care settings, as needed., 4. Coordinates efforts of various clinic and health care setting departments in scheduling and re-booking appointments through manual and/or automated systems and enters pertinent patient information into the Electronic Medical Record systems., 5. Obtains blood specimens for laboratory testing by performing venipuncture and/or fingerstick testing., 6. Operates electrocardiograph equipment to record electrical wave tracing of the electrical currents of the heart muscle. Minimum Qualifications Qualification Requirements: 1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and, 2. Successful completion of training courses including the performance of phlebotomy and electrocardiography (EKG), or completion of a training program or programs that include the performance of phlebotomy and EKG, such as Phlebotomy Technician and EKG Technician training programs, a Patient Care training program, or a Medical Assistant training program; and 1. Holds, or obtains through facility orientation, a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA). Special Note: In addition to meeting the qualifications above, assignment to a long-term care facility requires New York State Nurse’s Aide certification. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

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  • SHOP TECHNICIAN (AUTO PARTS FABRICATION)
    SHOP TECHNICIAN (AUTO PARTS FABRICATION)
    20 days ago
    $19 hourly
    Part-time
    Middle Village, Queens

    Custom Automotive Lighting Technician / Fabrication Tech Bavgruppe Designs – Middle Village, Queens, NY Bavgruppe Designs is a specialty automotive lighting company focused on custom BMW and performance vehicle headlights, taillights, and LED components. Since 2010, we’ve built and modified lighting products for enthusiasts across the country, with a strong reputation in the BMW community. We are looking for a dependable, detail-oriented fabrication technician to join our shop on a part-time basis. This is hands-on artisan-style work for someone who enjoys building, modifying, fabricating, and working carefully with automotive components and electronics. This is NOT general mechanic work or dealership service work. The position focuses on precision fabrication, headlight modification, LED assembly, soldering, wiring, and quality-focused assembly work. Schedule: Monday–Wednesday, 9:30AM–4:30PM, 21 hours per week. Shop located in Middle Village, Queens NY 11379 Pay: Starting at $19/hr. Pay increase after successful completion of probationary period based on performance, reliability, and skill growth. What You’ll Be Doing: • Opening, modifying, painting, and resealing headlights, • Installing LED rings, strips, and custom lighting components, • Lens swaps and internal headlight modifications, • Soldering and wiring LED-related components., • Fabricating LED rings and related parts, • Using hand tools, Dremels, adhesives, and shop equipment, • Performing quality-control checks on completed builds, • Organizing inventory, materials, and customer orders, • Assisting with assembly, packaging, labeling, and shop workflow Ideal Candidate - We are looking for someone who: • Works carefully and pays attention to detail, • Is dependable and shows up consistently, • Learns quickly and works well independently after training, • Takes pride in craftsmanship and clean work, • Is organized, proactive, and solution-oriented, • Enjoys hands-on fabrication and technical work Preferred Experience - Experience in ONE OR MORE of the following is strongly preferred: • Automotive fabrication or customization, • Electronics assembly or soldering, • Lighting/electrical work, • Custom fabrication or artisan-style work, • Body shop, paint, wrap, tint, or detailing experience, • Hobby fabrication, RC/drone building, PC building, prop/model work, or related precision handwork Direct automotive lighting experience is a plus, but not required for the right person with strong fabrication ability and attention to detail. Requirements: • Must be legally authorized to work in the United States, • Must have reliable transportation to the shop, • Must maintain professional communication and good workplace hygiene Frequent lateness or absenteeism will not be tolerated. To Apply: • Please send Resume or work history, • Brief introduction about yourself, • Photos/social media/portfolio of relevant work if available, • No unsolicited phone calls please. Learn more about us on the web by searching our name! Bavgruppe Designs is an equal opportunity employer and values a respectful, professional workplace for all employees.

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  • SHOP TECHNICIAN (AUTO PARTS FABRICATION)
    SHOP TECHNICIAN (AUTO PARTS FABRICATION)
    29 days ago
    $19 hourly
    Part-time
    Middle Village, Queens

    Custom Automotive Lighting Technician / Fabrication Tech Bavgruppe Designs – Middle Village, Queens, NY Bavgruppe Designs is a specialty automotive lighting company focused on custom BMW and performance vehicle headlights, taillights, and LED components. Since 2010, we’ve built and modified lighting products for enthusiasts across the country, with a strong reputation in the BMW community. We are looking for a dependable, detail-oriented fabrication technician to join our shop on a part-time basis. This is hands-on artisan-style work for someone who enjoys building, modifying, fabricating, and working carefully with automotive components and electronics. This is NOT general mechanic work or dealership service work. The position focuses on precision fabrication, headlight modification, LED assembly, soldering, wiring, and quality-focused assembly work. Schedule: Monday–Wednesday, 9:30AM–4:30PM, 21 hours per week. Shop located in Middle Village, Queens NY 11379 Pay: Starting at $19/hr. Pay increase after successful completion of probationary period based on performance, reliability, and skill growth. What You’ll Be Doing: • Opening, modifying, painting, and resealing headlights, • Installing LED rings, strips, and custom lighting components, • Lens swaps and internal headlight modifications, • Soldering and wiring LED-related components., • Fabricating LED rings and related parts, • Using hand tools, Dremels, adhesives, and shop equipment, • Performing quality-control checks on completed builds, • Organizing inventory, materials, and customer orders, • Assisting with assembly, packaging, labeling, and shop workflow Ideal Candidate - We are looking for someone who: • Works carefully and pays attention to detail, • Is dependable and shows up consistently, • Learns quickly and works well independently after training, • Takes pride in craftsmanship and clean work, • Is organized, proactive, and solution-oriented, • Enjoys hands-on fabrication and technical work Preferred Experience - Experience in ONE OR MORE of the following is strongly preferred: • Automotive fabrication or customization, • Electronics assembly or soldering, • Lighting/electrical work, • Custom fabrication or artisan-style work, • Body shop, paint, wrap, tint, or detailing experience, • Hobby fabrication, RC/drone building, PC building, prop/model work, or related precision handwork Direct automotive lighting experience is a plus, but not required for the right person with strong fabrication ability and attention to detail. Requirements: • Must be legally authorized to work in the United States, • Must have reliable transportation to the shop, • Must maintain professional communication and good workplace hygiene Frequent lateness or absenteeism will not be tolerated. To Apply: • Please send Resume or work history, • Brief introduction about yourself, • Photos/social media/portfolio of relevant work if available, • No unsolicited phone calls please. Learn more about us on the web by searching our name! Bavgruppe Designs is an equal opportunity employer and values a respectful, professional workplace for all employees.

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  • Medical Receptionist
    Medical Receptionist
    29 days ago
    Full-time
    Mount Eden, The Bronx

    We are seeking a detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your expertise in medical administrative support, combined with your strong communication skills and knowledge of EMR (Electronic Medical Records) systems, will help streamline clinic operations and enhance patient care. Duties Greet patients warmly, verify insurance coverage, and assist with patient intake processes using EMR systems. Schedule appointments efficiently while managing multi-line phone systems with professionalism and excellent phone etiquette. Verify insurance benefits to ensure accurate billing and claims processing. Review and update medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times. Manage front desk operations including filing, faxing, data entry (10 key typing), and maintaining organized patient files. Support clinic operations by coordinating care plans, medical scheduling, and handling patient inquiries promptly and courteously. Experience Proven experience as a Medical Receptionist or in a similar medical office administrative role. Experience with insurance verification processes and medical billing procedures. Excellent computer skills including proficiency in Microsoft Office Suite and health information management software. Bilingual abilities are a plus to serve diverse patient populations effectively, especially in medical terminology. Prior clinic office experience is desirable; familiarity with medical terminology hospital experience is advantageous. We value your expertise in medical office management and look forward to supporting your growth in a fast-paced environment where your contributions truly make a difference. Benefits: On-the-job training Paid time off Language: Spanish (Required) Ability to Commute: Bronx, NY 10452 (Required) Work Location: In person

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  • Paralegal- 6 Years of Law firm experience
    Paralegal- 6 Years of Law firm experience
    1 month ago
    Full-time
    Sunnyside, Queens

    Paralegal My client is seeking a Paralegal to provide organizational and practice specific assistance to attorneys in preparing cases from onset through post-trial. The person in this role will be expected to be physically present in the Firm’s New York or San Francisco office at least three or four days per week, with more on-site support required during pretrial and trial phases. MANDATORY REQUIREMENTS: 6 years of paralegal experience, litigation experience, trial experience Location: Oakland, California. For a law firm Responsibilities:  Facilitate and coordinate logistics during negotiations, arbitrations, trials, and settlement discussions; create trial and witness notebooks, identify and organize exhibits, coordinate witness schedules, maintain trial calendars, set up trial spaces, and travel for trial as needed.  Organize and prepare pleadings and discovery documents and support litigation by reviewing, finalizing, and compiling documents.  Assist and manage the discovery process, prepare for depositions, and prepare for expert discovery.  Speak with clients and potential clients to pursue investigations and facilitate case administration.  Assist in case investigations and development by conducting factual and legal research.  Draft, proofread, and format routine correspondence and litigation documents and conforming to applicable rules of federal court, state courts, administrative agencies, and arbitration forums.  Perform and oversee cite-checking, Shepardize case law, confirm case quotes, and proofread briefs and other legal documents.  Maintain electronic case files and manage large document discovery databases.  Interact and liaise with clients and vendors.  Train more junior members of the Litigation Operations team.  Assist with administrative tasks and ad hoc assignments for attorneys.  Proactively assume other duties as necessary. k Qualifications: The successful candidate will have a combination of employment, educational, and life experience that demonstrates the qualities and skills below:  Education and Experience: You have a minimum of 5 years of experience as a paralegal or case manager at a law firm. You have a strong familiarity with federal and state court litigation procedures and experience with trial technology (e.g., CaseMap, TextMap, Sanction). You have a proven track record of supporting attorneys in all aspects of litigation in a highly collaborative environment. Paralegal certification or equivalent preferred.  Leadership: You have experience building, mentoring, and developing a team and cultivating a respectful work environment. You lead by example.  Clear Communication and Attention to Detail: You express yourself clearly and concisely, always highlighting the most important information. You proactively communicate the status of your work and share updates with colleagues when necessary. You ensure that your work is mistake free.  Confidentiality: You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters.  Flexibility and Organization: You are versatile and able to respond quickly and positively to shifting demands and opportunities. You are comfortable in an environment where your responsibilities may vary from day to day. You demonstrate a “no job too big, no job too small” attitude, and take a collaborative, team-focused approach to rejuggling priorities and contributing to Firm tasks. You are comfortable balancing tasks of varying levels of urgency and complexity and work well under pressure with tight deadlines.  Ownership, Initiative, and Teamwork: You take ownership of your projects and follow through on their completion. You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work. You possess a strong client- service orientation and ability to work well individually and as part of a team.  Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.  Mission Orientation: You are enthusiastic and passionate about our commitment to advocating for employee rights. You want to work in an organization where the commitment to DE&I is about more than a statement, and k to know that your work is part of ongoing efforts towards progress. You thrive when your work is connected to purpose. Compensation: An attractive compensation package (tailored to experience), with target base compensation range of $40.00 to $44.00 per hour (non-exempt, annualizing to $85,000 to $93,000 per year based on 40 hours of work per week, and overtime- eligible). This includes a robust benefits package including healthcare benefits.

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  • Document Controller
    Document Controller
    2 months ago
    $40000–$52000 yearly
    Full-time
    Greenpoint, Brooklyn

    The candidate will be responsible for preparing and processing business contracts on an as-needed basis throughout the day. This includes completing contract templates in accordance with specific deal terms, ensuring all documentation is accurate, compliant, and delivered within required timeframes. Once finalized, contracts must be distributed to relevant parties via a secure electronic signature platform. In addition, the role may involve processing applications and supporting related operational workflows as needed. Key Responsibilities: • Accurately complete and review contract templates based on transaction-specific requirements, • Ensure timely execution and delivery of all contractual documents, • Distribute agreements through electronic signature platforms (e.g., DocuSign), • Assist with application processing and administrative operational tasks, • Maintain organized digital records and ensure compliance with internal standards Qualifications & Expectations: • Strong attention to detail with the ability to manage complex documentation accurately, • Proven ability to perform in a fast-paced, high-volume financial or business environment, • Excellent time management and organizational skills, • High level of accountability, as errors in contract execution may result in financial or regulatory penalties, • Technologically proficient, including advanced working knowledge of Microsoft Excel, Microsoft Word, Adobe Suite, and Gmail, • Comfortable using digital document management systems and e-signature platforms (e.g., DocuSign) We are seeking a highly efficient, detail-oriented professional who can uphold strict accuracy standards while supporting critical financial and operational processes.

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  • Clinical Lead
    Clinical Lead
    2 months ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    Program Overview: The Support and Connection Center provides 24/7 short stay, engagement, stabilization, and treatment services for adults with mental health and/or substance use issues referred directly by NYPD as an alternative to the traditional police responses of arrest, summons, or transport to an emergency room. Guests are referred to the Center when their infractions are non-violent and/or low-level offenses such as loitering, trespass, public inebriation, and disorderly conduct. The goal of the Center is to help guests begin to identify and modify the behaviors that result in repeated police contact. An OASAS licensed outpatient clinic, located on site, provides services to guests who are eligible. The maximum length of stay is 5 days. Overall Responsibilities: Under the general direction of the Assistant Program Director, the Clinical Team Lead conducts rapid assessments, engages guests in wellness, discharge, and aftercare planning, and facilitates linkages to community-based services and residential settings. The team lead also oversees a team of CASAC's and Peers and is responsible for the delegation of tasks to the team. Essential Duties and Responsibilities: The essential duties of the Clinical Team Lead include but are not limited to the following activities: · Provides direct care to guests through conducting rapid assessments to identify the full range of service needs and safety planning · As the primary counselor for a designated caseload - collaborates with the full on-site team to ensure coordination of care, individual counseling, treatment planning through targeted case management, and discharge planning · Promotes dignity-based care to reduce the negative effects of drug use for individuals at various stages of recovery · Models best practice, person centered, trauma-informed, recovery-oriented engagement skills for team · Counsel’s guests through individualized and group therapy sessions on issues such as wellness self-management, and community integration skills · Excellent verbal communication skills including an ability to have open and affirming conversations about health, sex and substance use risk. · Identifies and makes referrals for community-based treatment and support services. · Participates and facilitates daily team meetings · Inputs guest information and updates into the facility’s case management software system, ensuring all data is accurate and entered in a timely fashion · Promotes the professional development of supervisees through supervision, professional coaching, and training · Anticipates the needs of the clinical team they lead and executes Qualifications: LMSW, LCSW, LMHC, LP or master’s level counselor with CASAC (All MSW, MHC, PC candidates must obtain NYS license within 6 months from date of hire) · A minimum of four (4) years of experience working with homeless and criminal justice involved individuals with either a diagnosis of mental illness or a substance use disorder, including experience in emergency or crisis services · Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds · The ability to work well in a highly pressured environment set and meets deadlines and delegate as appropriate · Strong communication and problem-solving skills, and ability to work effectively with multiple stakeholders to understand and incorporate diverse points of view, styles, and approaches · An ability to lead, collaborate, and interface with guests as well as all levels of staff · Proficiency in case management software, electronic health records, and Microsoft Office Suite · A minimum of excellent oral, writing, and listening skills All newly hired Project Renewal staff must provide verification of being full

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